Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, January 11, 2024, we received notification from VRBO that they had double booked our vacation rental at ************** in ******* that was scheduled for Friday, January 12, 2024, and were unable to provide lodging for a family vacation that was reserved since October 2, 2023. So, at 9 pm on Thursday, January 11, 2024, we googled and booked another lodging thru Groupon at ************** (same location). When we booked the reservation stayed in the Pending reservation all evening on Thursday. On Friday morning, we checked again, and it remained in the Pending state. We began to become concern and attempted to contact Groupon. There is no phone number listed on the Groupon website. We attempted to call the ************, the Groupon number listed with my pending charge on the credit card transaction. This number is not legitimate and actual forwards you to a mens health agency.We proceed to call two times Magic Villages by *******, once at 9 am and once at noon, and they continued to state that there was no reservation made by Groupon or anyone else under the name *************************. The gentlemen at *************** provided another number ************ for Groupon, which was also a bogus phone number. We also sent an e-mail to Groupon and the auto response noted that we might receive a response in 4 days. We did not have 4 days! We were catching a flight from ****** to ******* and needed resolution. We have spent countless hours trying to confirm our reservation that remained in the Pending state at a time when we were trying to get our final things in order for an airline flight to *******, *******. At this point, we called CITI cards and told them not to allow the charge to go thru. We had no other choice but to rebook at yet another location thru Booking.com that instantly provided a confirmation and reservation number. We do not have 4 days to confirm for a trip that was booked less than 24 hours from arrival in *******. Groupon should have provided a timely confirmation. This trip was not booked out in advance and did not allow for Groupon to take days to provided a reservation number.

  Business Response

  Date: 04/23/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're unable to check-in for your reservation as planned due to the delay in processing. 
  
  I checked and see that you've reached our Groupon Press and the issue was taken care of. The order was refunded to the card used for the purchase on 04/19/2024.
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of earrings from Groupon they sent it to the wrong address they returned it back to the post office and the post office send it back to Groupon but I can't get any resolution with Groupon they won't answer me back could you please help me either get the earrings that I ordered or the money back thank you

  Business Response

  Date: 04/23/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you received the wrong item and returned the same to the merchant.
  
  I can confirm that our system processed your refund successfully on04/17/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted groupon on several occasions because the merchant does not answer the phone. I have left countless messages with the merchant. Groupon says they contacted merchant and merchant says " they have spoken to customer" this isn't true. If you call number provided by groupon for merchant the phone rings and goes to voicemail to which you never get a response.

  Business Response

  Date: 04/23/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you would like to receive the refund as the merchant is not contactable.
  
  I can confirm that our system processed your refund successfully on 04/13/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon for a hot stone massage. When I tried to schedule it the business said they are no longer providing this service and have not offered a groupon since before covid.I have sent several emails, I attempted to call and the phone numbers and they do not reach groupon. They are for for selling products.I'm so, so frustrated. I feel like I have been scammed.

  Business Response

  Date: 04/23/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you would like to receive the refund as the merchant is not providing the services.
  
  I have sent the details via separate email from Groupon and I request you to reply back to that.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21571234
  
  I am rejecting this response because:

  They are not resolving it.  They are saying they will look into it further, they will call the business.  They are flooding me with side stepping emails that are further wasting my time.

  To top it off they want to close this complaint.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I raised refund requests with ****** via chat and email within weeks of originally purchasing. All businesses were not able to provide the services or I was not able to travel to them and they stated they would refund. For one business, they marked my Groupon as redeemed although I had never visited their facility. When I approached them on this, they stated that "it was fine", but Groupon is now struggling to fully refund me over this.Groupon, please provide a refund (not Groupon Bucks - I have contacted your team within policy multiple times since purchasing and need a full refund) on any unredeemed Groupons from 2023. None have been used, and you can contact the businesses to confirm the same. I have already contacted you through every channel and your support team has refused to respond. Please advise why this is as I have to feel comfortable purchasing through your site in the future.Lastly, please advise why a business was allowed to mark a Groupon as redeemed in this manner. Please file a complaint and confirm the same as no business should be practicing this way. It was clearly to be paid out by Groupon without delivering services. I believe my Groupon code was provided to them when scheduling, but the appointment was cancelled.If this is not resolved, I will need to credit card dispute. I have tried to avoid this by exhausting all avenues over months and cannot continue with your support team.

  Business Response

  Date: 05/03/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you would like to receive the refund as you did not receive the service but the voucher marked as redeemed.
  
  Unfortunately, I am unable to find the order details with the given email address.
  
  I have sent the details via separate email from Groupon and I request you to reply back to that.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21570891
  
  I am rejecting this response because:

  This information was provided to you. Im including it below. Anything omitted is because my private information was included:

  Hello,
  
  The Groupons affected are below. Reasons that the merchants could not fulfill are also below:
  
  1. ******************** VS-39SG-HG6K-P2V9-GXJM, 48867442, $25.00. Required purchase of glasses which I did not want to do so paid directly instead.
  
  2. Ellehomme Holistic Med Spa. VS-3HWJ-MG1H-RX5V-4ZVK, 49955008, $263.20. Would not honor the area needed for treatment (said it was too specialized for the Groupon).
  
  3. Be Beautiful Med Spa. VS-VCJK-9NGW-FB52-KT6Z, 42731114, $1,199.20, 10/21/23. Located out-of-state and I was unable to travel to their location. They also marked the Groupon as used although Ive never been there. When I approached them on this, they said that it was fine.
  
  4. MetaForm Health & Fitness. VS-9WPL-HVFN-JFBY-2HJJ, 18295717, $287.20. Said I was not a candidate after an in-person consultation.

  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I swear to the good Lord above, I will never use Groupon again. My husband is a boxer and had an upcoming fight so he booked a massage Groupon months in advance. When the time came, we called the business like 3 days ahead to schedule and no answer on every One of those days. We tried our luck and just showed up on a Saturday morning and the doors are locked. But their business hours are Monday - Sunday 9am - 10pm. We decided to contact Groupon so we could be credited and just purchase another Groupon. This lady is asking me how I know the business is closed like I didnt say multiple times k was sitting right in front of it. All in all, they say the Groupon is non refundable and all she can do is escalate the case internally and we have to wait 7 days. It took yall minutes to take the money of the account if that. How do you fault a customer when the business isnt honoring their hours? I dont even want the credit anymore, just give us the money back.I would give groupon. ZERO stars if even possible. Never again

  Business Response

  Date: 05/03/2024

  Hello Alaak,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that the merchant was closed down when you visited the place.
  
  Unfortunately, I am unable to find the order details with the given email address.
  
  I have sent the details via separate email from Groupon and I request you to reply back to that.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/2024 I placed order#VS-2226-VKZP-6PC9-79J1 via Groupon for 4Romeo. They are doing shady business. I never received my order. Reached out to Groupon numerous times as well as the vendor. ****** says pay 69 and we will reship. Groupon says sorry but here is 7 in Groupon bucks. Basically took my money for an order I never received. Groupon wont stand behind me a long time customer and assist me in A. Getting my order reshipped for real this time or B. Giving me my money back. My order never came. I went and checked with neighbors and no order. I checked my camera which is facing my mailbox and no order was ever delivered or mail on that day.

  Business Response

  Date: 05/03/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you did not receive the ordered item.
  
  I have sent the details via separate email from Groupon and I request you to reply back to that.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 3 groupons. One company told me they refuse to honor groupons because groupon has taken it upon themselves to make there own groupons wirh out company's permission. The other groupon, I made an appointment and the lady called and cancelled, but the groupon said it was already used. I can no longer get the service I paid for on that. Third groupon( bought all in the same time) turned MD away as well and claimed same thing, groupon is making there own groupons to sell. So I'm a** out of 150 dollars and it's been over a month of fighting to get my refund. They keep sending me automated messages.

  Business Response

  Date: 04/23/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you are unable to use the vouchers for *ne Electro-Lymphatic Drainage Therapy Session, Grease Monkey, Big * Tires Seattle as the merchant is unable to provide the service.
  
  In this case, I have processed the refund to the original form of payment for all the 3 vouchers and you can expect the refund within 7 to 10 business days.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email confirming my purchase of 4 tickets to an event in **************** in ************ for April 6. I never made these purchases. I filed a complaint with Groupon and PayPal, both of whom told me those cases were closed and I made those purchases. I did not! I found that my accounts were used to purchase a gift card on PayPal too and my complaint was ignored.

  Business Response

  Date: 05/03/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that there are unauthorized purchases made under your account.
  
  I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe.
  
  I have sent the details via separate email from Groupon.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21570406
  
  I am rejecting this response because:
  I already contacted PayPal, who rejected and closed my case stating that Groupon is responsible for the fraudulent charges. Groupon accepted the purchase and charged my PayPal account. Im so angry that no one will take responsibility for this. I notified both companies immediately after I received an alert and email right after the purchase was fraudulently made and they had time to fix it, but neither party would do anything about it. What are my options? 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered my 80 yo mom a ************* from Groupon ************* ago. I am disabled and I rely on internet for some semblance of normal shopping. I have never used GROUPON before and WILL NEVER USE AGAIN. money is scare & every ***** counts. Sent multiple emails to ******************************* and so far no reply. SHAME SHAME SHAME

  Business Response

  Date: 05/03/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you did not receive the ordered item.
  
  Unfortunately, we are unable to find the order details with the given email **********************************.
  
  I have sent the details via separate email from Groupon and I request you to reply back to that.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support