Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,851 total complaints in the last 3 years.
1,320 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/12/2024
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year from August my business was start doing Groupon clients but I was only agreed to sell 50 Groupon clients after that I did Email they asked for stop ?? sales online doesnt work for them until I already finished 100 Groupon clients they still ignoring my email dont know why they cant stop selling Groupon. I am very disappointed of the company hopefully this complain can make they get off on online sales.
Initial Complaint
Date:04/12/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 16, 2023 I purchased two general admission lawn tickets through Groupon to the Foreigner / Styx / ******************* concert at the ********************** set for July 20, 2024. Order number: **********. The total price paid was $53.76. Since then, my husband has had severe hip deterioration problems and is being treated by an orthopaedic doctor. We are unable to use these tickets because we would have to sit on the ground and my husband is unable to do so. The pain for him would be excruciating. I reached out to Groupon, per their instructions, and their customer care form. I was informed today that: " Consequently, we are unable to process a refund, irrespective of the extenuating circumstances." This is unacceptable. There has to be a better way to resolve this. I have been a customer of ********************** for over THIRTEEN years (since 2010). It saddens me that the customer service from them is no longer existent.
Business Response
Date: 04/23/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to medical reasons.

I checked the deal's fine print and see that this deal is, a "Final sale". In this case, this order is not eligible for a refund.

Here is the refund policy's link for your reference: ***************************************************************************;

However, I do understand the medical reasons that prevent you from redeeming the Groupon. In this case, we have made an exception.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 of the same Groupon purchase were charged to my card after the app glitched. I only intended on purchasing one of the item. I filed a cancellation on the second purchase for a full refund, as is indicated available by the company within 3 days of purchase. Groupon does not have any customer service support email or hotline to contact. the charge was for $132.00 and I expect a full refund.
Business Response
Date: 04/23/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the accidental purchase.

I checked and see that Order # ********** and Order # ********** are refunded to the card used for the purchase on 04/12/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice on April 4, 2024 that an order was placed on Groupon for men's perfume for $57.94 + tax. This was a fraudulent purchase. I immediately logged into Groupon and tried to cancel the order, but it was a "final sale" item. No cancellations or returns. I noticed the person changed the shipping information to "Tt in *******, **" with a NY address. I live in *********, **. I dont know how they could just change the address and name without any sort of verification. I changed my password and deleted my credit card from the app and reached out to customer service that same day and was told it would take 24h to respond. No response. I have reached out 3 more times via email in the past week and still no response. The item was shipped and delivered. I am still out my money. The live chat in Groupon seems to have been removed. I have called all customer service phone numbers I could find online and none are in service or take me to Groupon. One takes me to an automated message offering medical alert devices. There is no way to get in touch with anyone except email and I have been continually ignored.
Business Response
Date: 04/27/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the unauthorized purchase in your account.

I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe. You can read more about our privacy and security policies here: *******************************************.

Additionally, I've gone ahead and issued Groupon Bucks for the Groupon purchased without your consent.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I've sent you a separate email containing instructions on how to reset your password. If you're not seeing the email, I recommend checking your spam folder to make sure our emails aren't ending up there.To prevent any further unauthorized activity, we recommend using a combination of upper- and lowercase letters, numbers, and symbols.

After you've reset it, you can use this new password to sign in to your account at www.groupon.com/login. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.

My apologies again for the trouble. If you have any additional questions, please let me know.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to redeem the Priority pass groupon, which keeps saying invalid on the merchants website. Talked to both groupon support and prioirty passs support for over 12 hours but still unable to get a working code. This is a nightmare
Business Response
Date: 04/18/2024
Hello Deepa,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the redemption code is not working.

No worries, I can allocate a new code and help you in redeeming the Groupon. I checked the new code allocated just now and it is working fine.

Ive provided a more specific redemption link and new code in my direct email to you. If you have any additional questions, please reply to me there.

If you still have any issues, please let me know and I can look into that further. Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************* I purchased an Irobot vaccum 670. I received a 630. Groupon said not responsible for the sale that Irobot is. ****** said they had nothing to do with the sale. groupon was given the opportunity to refund or provide the correct product. Groupon failed to do so. Because this was a bait and switch meeting the statutory provisions, we will file with the consumer fraud state of virginia. We will also initiate a chargeback as bait and switch can be proven through the receipt against Groupon. The refurbished unit I received had a return address of Irobot on it. It would indicate that ****** was in fact the seller using groupon. Groupon provides a refund when notified with in 24 hours. They declined the refund and refused to provide the corrrect unit purchased stating I robot doesn't even sell the irobot 770 but ****** CSR said that the 770 comes with wifi and the 630 does not. We bought the unit 770 because it has wifi. Groupon and irobot both refuse to install wifi on the unit purchased was advertised. This was a refurbished unit by irobot. Also extended warranty was purchased from Groupon and that as well has been refused a refund or correction of wifi installitation. Irobot csr looked up our serial nenmber and stated we have the 630, that why the wifi doesn't work, it did not come with it.
Business Response
Date: 04/23/2024
Hello Gene,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the incorrect product received.

Unfortunately, I'm unable to locate your order for Irobot vaccum 670 under the email address ******************* In this case, can you please help me with a little more information to locate your order and look into the issue?
Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/24/2024

Complaint: 21558967

I am rejecting this response because: The proof of purchase was uploaded to you.

Sincerely,

*****************************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Dermaplanimg Facial from Ov Smkin, from Groupon, money charged to my **** 10/15/2023 but the business address is not correct there is no phone number and the online appointment setting is an advertisement; I tried for several months to get a hold of someone. I called Groupon they said they see the problem and a manager will get back to me Approximately 3/18/24. Another person from Groupon wrote me a letter asking for the codes which I do have and sent to them last week. No reply and I can't get a hold of anyone from Groupon on the phone it's an advertisement.
Business Response
Date: 04/23/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to get in touch with the merchant.

I checked and see that your Order # ********** was canceled and refunded to Groupon Bucks on 04/11/2024 through self-service refund options.

The refunded Groupon Bucks is available in your account,. You can check your balance any time from your [My Groupons](***************************************************************) page.

Regarding the Groupon contact info:

I'm sorry for the difficulty you've experienced in reaching Groupon. Unfortunately, we do not have the phone support active right now. We will resume our service shortly.

Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************

We love having you as a customer and want you to continue to love using Groupon. I sincerely hope you find your next Groupon experience to be more enjoyable.
Please let me know if there is anything else I can help you with.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you BBB! Words can't show how much I appreciate you!
Sincerely,

*****************************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple years ago I was charged twice for the same service. Approx ******, I apologize for not knowing exact amount but up to this point I always had my acct to refer to for information. I have shopped on Groupon about once a week, but have only used very little of this credit It was my understanding that this was a credit that would not expire. It was an error on their part not a coupon. I tried signing into my acct and was notified that my account did not exist. I looked thru old emails and found one I had received from them a few days prior that stated I changed the email associated with my acct. This was not me, I have tried 3 separate conversations to get this resolved. However I do not know any transaction #'s because I have no access to my account. I do not know the email my account was changed to. I've tried communicating to them .. how would I know that information? I have gotten nowhere with them. Seems that chatting thru their help center is the only way to communicate. I think they want me to just give up. But it is wrong and ****** is a lot of money to just let them take. This was a mistake on their part. They allowed the email to be changed, I would hope that they would investigate who stole my acct. Because I cannot be the only one. Anything you can help me with would be greatly appreciated. Thank you
Business Response
Date: 04/23/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the situation regarding your account information being modified without your consent.

I checked and see that there is no valid Groupon account under the email address ******************.

Since you've mentioned that you don't hold any card or order details, can you please help me with a few details to investigate further?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/4/2024 I purchased tickets to ******* of the Hills mystery dinner theatre for $231.88. Shortly after talking to my friends, I realized I made a mistake and booked at the wrong venue for the mystery dinner, it was supposed to be *************************************. I called ******* of the Hills and discovered not only would it cost me $40 less than Groupon, they also give additional free tickets to other attractions. There wasn't anything they could do to refund my money so I tried to reach out to Groupon. Within an hour after I made reservations with Groupon (well before the 24 hour or 48 hour cancelation policies) I desperately tried to find contact information to resolve the problem quickly. The phone number they supplied for customer service on their app is a scam. They offered "life alert" and that's it. I tried the number 4 times just to make sure it wasn't a mistake. The third time I received a message that it was an invalid number. The only option was email. I received an automatic response that read, it could take up to 4 days for an email response. When I finally received an email it basically stated "no refund" and I need to read the fine print. I don't even know where to look for the "fine print." I reported the issue 48 hours prior to the event and within an hour after booking. I read through Groupons agreement, and it says I am guaranteed a refund if I reach out 24 hours prior to the event. I booked it before 11 a.m. on April 4th, the show was not until the evening of April 6th. This whole incident just felt like a scam. I am in a dispute with my credit card company, but so far my credit card company has not refunded the amount. I would like Groupon to refund my money. I'm not asking for anything more than what I am owed.I have included proof of the emails, the policy shown in the app and the charge on my card.
Business Response
Date: 05/03/2024
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your request, I understand that you wish to cancel the voucher as you were unable to attend the event.

In this case, considering the circumstances, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

If you have any questions regarding the dispute for the transaction, please reach out to your bank for more information as we do not see any dispute in our end.

If you have any additional questions, please reply to the email which I sent directly from Groupon.

Regards,

***********
Manager
Groupon Customer Support
Customer Answer
Date: 05/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for rectifying this matter. I sincerely appreciate it.

Sincerely,

********************************
Initial Complaint
Date:04/10/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Attended an appointment I had at Advanced Skin and ********* on 03/07/24 in ********* for a consultation for 2 Vein injections, at which time I was told by the doctor that it wasnt something he could do without having another procedure before hand because wouldnt help my situation. The receptionist turned this consultation in as the Groupon being used which wasnt because it was a free consultation. I didnt get the procedures done. I have been back and forth with these two businesses without any results. I would like my refund in a check. The business (Advanced ********* ) should have taken care of this situation.
Business Response
Date: 04/23/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your request, I understand that you didnt receive the service but the voucher was redeemed.

I have escalated this to the relevant department and I will come back as soon as possible with an update.

If you have any additional questions, please reply to the email which I sent directly from Groupon.

Regards,

***********
Manager
Groupon Customer Support
Customer Answer
Date: 04/25/2024

Complaint: 21554584

I am rejecting this response because: I dont see an email from Groupon as stated from them. Maybe it was sent to the wrong email address, as my email is ********************* I would like a check for the full amount paid for service not rendered.

Sincerely,

*********************

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