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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3,851 total complaints in the last 3 years.
    • 1,320 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for four free car washes. Ive stopped at this location on several different occasions, and every time I come, be attendant working they cash register has no idea how to input the coupon to give me my For car washes. Its insane that Circle K would sell these coupons, but then the staff has no idea how to input them. I would like $35, the value of Groupon refunded to me, since apparently you guys will not honor this valid coupon.

      Business Response

      Date: 04/23/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your request, I understand that the merchant was unsure how to redeem the voucher, resulting in the service not being provided.

      I will escalate this to the relevant team to investigate further and will get back to you as soon as we have an update.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.


      Regards,

      ***********
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 04/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a Groupon the company didnt honor it Groupon says they cannot refund me! Groupon did not put in the disclosure or the fine print that you can only use one per year now they wont give me my money back!!!

      Business Response

      Date: 04/23/2024

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your request, I understand that you are unable to use the voucher due to the fine print restriction.

      I have sent the email separately from Groupon with the refund options.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.


      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon Voucher on March 24th for a fishing trip while in ******, *******. Our fishing trip was scheduled for March 27th and as we were about to load the boat we were told the boat had engine issues and the trip was cancelled. We were unable to reschedule due to our trip in ******* ending. I am getting the run around from Groupon and would like to have my money refunded to my credit card. I do not want Groupon credit as I barely use Groupon and after this fiasco will never use it again.

      Business Response

      Date: 04/23/2024

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your request, I understand that you reached out to BBB to get the refund as the merchant was unable to provide the service.
      I can confirm that our system processed your refund successfully on 04/15/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.


      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/8/2024 I PURCHASED GROUPON SELECT. I TRIED TO USE IT AND IT WOULD NOT WORK. THEY NEED TO HONOR THEIR GROUPON SELECT. IT IS A MONTHLY MEMBERSHIP.

      Business Response

      Date: 04/23/2024

      Hello ***** ,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your request, I understand that you didnt get the discount for the deals as per the Groupon select program.

      I have sent the email separately from Groupon, please send the response to that.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.


      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my account that had ********************** bucks of $727.19 that real money and proceed to tell me I don't have an account which I still have emails of purchases

      Business Response

      Date: 04/23/2024

      Hello ***,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your request, I regret to inform you that we cannot reactivate the account due to the suspicious activity, and it will remain blocked.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.


      Regards,

      ***********
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 04/24/2024

       
      Complaint: 21546970

      I am rejecting this response because:
      Doesn't solve how I'm supposed to get my money they keep emailing me response that I firmly believe is automated just like this one only different names and there are many others this is happening to over last 60 days
      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/24/24 I bought tickets to Lego land discovery in ********** from Groupon order number 1000-147390-021741. When I arrived at the location everything on the Groupon website and app was working aside from my Voucher. I tried multiple time and even waited a few minutes. I could not contract Groupon so I had to buy more tickets at the desk of Legoland. I reached out to Groupon and gave them all of the proof and information they asked for. They told me they would contact me back in 2 to 7 business days. I have not been in contact with anyone regarding this matter

      Business Response

      Date: 04/17/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your request, I understand that you were unable to use the voucher with the merchant so wants a refund.

      I have sent the details separately via email from Groupon about your refund options.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.


      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:04/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for Cozy Maid to clean my house for six hours. Purchase date February 15, 2024 expiration date May 14, 2024 order number **************** I have attempted ************** to set up an appointment for cleaning. After multiple attempts, I then started reaching out to Groupon, letting them know I was not able to get in touch with the business. I tried looking up the businesses, phone number and address with no luck and had asked the company to give that to me. When I contact them they ask me to prove that *** contacted them. I sent them a screenshot of what happened when I proceeded to go on line. It only brings up the companies name but it does not go through. I have attempted between 7 to 8 times to get in touch with Groupon. They respond but all they do is keep saying the same things over and over and not solving the problem. At this point, I feel like its a scam and they are not going to provide the service. I want a refund.

      Business Response

      Date: 04/15/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:   I'm sorry to hear that you're unable to make the reservation tor redeem the Groupon as planned. 

      Actually, I checked the redemption steps and see that this merchant requested the Groupon customers to make the reservation online and Not to make any calls. 

      In this case. I can offer the following options:

      Option 1: You can try reaching the merchant
      at ******************** and try to make the reservation OR go online at *************************** for a reservation. 

      Option 2: If you prefer, we can contact the merchant and help you in making the reservation to redeem the Groupon. 

      Option 3: I can refund the Groupon to Groupon Bucks that will never expire. 

      Please let me know how you like to proceed? 

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 17th, a Krispy Cream $25 gift card was purchased. This was no authorized by myself. I reported my card as stolen after this incident.I have now been issued a new card This has happened to other customers as well. There were reviews stating this. I have been trying to get a refund for the past month. Groupon chat keeps telling me that it has been escalated and someone would get back with me. This never happened.

      Business Response

      Date: 05/03/2024

      Hello,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After examining your request, I acknowledge that the purchase was unauthorized, and I understand your desire for a refund.

      I sent you an email directly from Groupon with more details.


      If you have any additional questions, please reply to the email which I sent directly from Groupon.

      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:04/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 2025 I purchased a coupon from Groupon, *** and they collected the money from my debit card.I was the subject of a bait and switch transaction, whereby after being advised of the defective product, the vendor refused further contact, referring to me as Groupon's client. I provided Groupon with documents and visual evidence that I had been sold a defective product, Groupon refused to issue a refund without the merchant's agreement, which I was not able to secure due to the merchant blocking me. Groupon issued me $50 in Groupon credit, which I do not want and have not redeemed. I want a full refund back to my debit card.

      Business Response

      Date: 04/23/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      I reviewed your previous correspondence with our customer support team and understand that you're not happy with the redeemed service. 

      In general, redeemed Groupons are not eligible for a refund. As mentioned in the deal fine print, "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."

      In this case, I request you contact the merchant to arrive at a solution. 

      I can also see that you've used a promo code for an additional discount. So you paid Groupon a total of $250. Out of this, we've refunded you partially for $100 as Groupon Bucks to your account. 

      The refunded Groupon Bucks was also used partially toads the purchase of Order # ********** on 01/01/2024. 

      Unfortunately, we're unable to issue any further refunds towards this Groupon. 
       
      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My groupon account was hacked on Feb 5, 2024. 3 fraudulent charges were made on my account for a dining experience in *********, ******. I reported the claims as fraud and only 2 of the 3 purchases have been refunded to me. The last purchase is not being refunded because its outside the refund window for Groupon.I did not make these purchases and I am seeking a refund for the charges. Groupon needs to refund the money to me. I have never been to nor am I planning to ever visit ******. I have attached a screenshot below with the order number for the record.

      Business Response

      Date: 04/15/2024

      Hello ******* ,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry to hear about the fraudulent purchases in your account. 

      We have requested your billing information to investigate the issue further which I can see that you have just provided. No worries,  I have escalated your request internally, we will get back to you within 7 working days.
        
      We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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