Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company makes their listings very misleading. The listing states that you can get refunds within three days. And has a Groupon guarantee shield. When you try to cancel, they do not honor the full refund within three days. They do not refund at all. The Groupon was purchased April 5th, I tried to cancel April 6th, and they would not cancel or refund. Why would they add this shield on the listing if it does not apply. It is very misleading and very shady of them. I tried contacting them multiple times and get agents disconnecting me. I have not being able to get a refund resolution. I would like my money back. It says on the listing: Full Refund: Cancel an unredeemed voucher within 3 days from purchase for full refund. My voucher is unredeemed and within three days. yet they wont refund.

  Business Response

  Date: 04/23/2024

  Hello Elianet,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that the purchase was unauthorized and wish to receive a refund.
  
  I have escalated your request to the concerned team and will get back to you as soon as possible with an update.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21541651
  
  I am rejecting this response because:

  This issue was not resolved. The listing has a marketing misrepresentation stating transaction could be canceled within 3 days, however yet is not the case. It is false advertising and tricks consumers. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/24 I tried to purchase a groupon deal for a steamboat cruise in ***********. $168 for 4 tickets for the same day as i was there for vacation. The transaction failed according to the app. So I tried again. Failed again. I changed the payment method to see if that was the issue. When it failed again, I gave up. I went to the vendor website directly and purchased the tickets there. Shortly after my bank notified me that I was overdrawn in my account because ********************** charged the transaction 5 times - for a total of $840. I immediately asked the cruise owners about it as we had already gotten there and they said they couldn't do anything about Groupon 3rd party tickets. So I instantly reached out to Groupon because the transactions said FAILED on my end and this was obviously an error - why would I purchase 4 tickets FIVE TIMES in minutes? When the transaction said failed. Groupon said NO REFUNDS as I knew it was final sale - which I agree with if I had known the transacton worked - but I didn't get to purchase these - the app said the transaction did not go through and I had to adjust payment or try again. NEVER did it confirm success - it said FAILED. I filed a claim with ***** but they sided with Groupon because Groupon keeps saying final sale. I DID NOT purchase these - I tried to purchase 4 but it never worked. I would not have tried again if the app showed the tickets ANYWHERE - it said TRANSACTION FAILED. They refuse to return this money. This is not buyer's remorse - this is a system glitch and I am very saddened by their refusal to help.Groupon claims they don't see failed transactions but I did. It is OBVIOUS to anyone that I would not have purchased the same transaction FIVE times in a row in a matter of minutes. They told me to work with vendor to get new dates for the cruise but I live 7 hours away and have NO NEED to repeat a cruise an additional 5 times. This is very unfair. I've always been a loyal groupon user till now. Please help.

  Business Response

  Date: 04/26/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that the orders went through by mistake.
  
  I sent you the email directly from Groupon with all the details.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21540121
  
  I am rejecting this response because:

  The full amount erroneously charged by Groupon was $840. They are only offering $336 in credits. On 4/8 they offered a full amount of credits but when I responded about it I was told I had to wait for this investigation to run its course. However, they are now offering $504 less than what they erroneously charged me. I need the full amount back returned or at a minimum the full amount in credits. Again, this is not a request for a refund - theyre app said the transactions failed and I had to try again I was not alerted that they did charge me which is why I tried again. If wasnt until some time later that I saw the transactions went through / which is unfair because I would NEVER have tried more than 1x if the transaction has worked. Thank you. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for best ***** day spa I called that day to book no answer I texted and called the business 27 x since emailed recieved a response we are busy you can walk in to make appointment its an hr from my home I will not walk in to make an appointment. The Groupon says to call. After a month still no returned calls texts messages even facebooked them nothing this is a trend that is noted on Groupon by others and Groupon is refusing a refund when the service they sold me cannot be booked. I asked them to book for me and still will not help. ******

  Business Response

  Date: 04/23/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you wish to have the refund as the merchant is not contactable.
  
  I can confirm that our system processed your refund successfully on 04/07/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would have to look back at the exact date but it was in March 2024 I made a purchase with Groupon for several items one of them was a riddles comedy Groupon they were having problems when I was making purchases so I put in another riddles Groupon because it said it didn't go through but apparently it went through so now I have two sets of ************* ponds that I really can't use at my leisure the fine print was misleading and unintelligible for ******** terms they tell me that now I had 24 hours to return the purchase I'm not used the tickets they're still there I contacted rentals and they said I can't make reservations so if I'm not there early enough I'm going to have to stand I can't stand I wanted to return the Groupons and Groupons would not give me a refund so basically they're telling me I have to eat the price of those tickets then I asked because I have $100 worth of Groupons at this time for them to give me a refund for everything because I'm no longer want to work with them I remember why I stopped using them years ago the first representative end of the chat which was very rude they are extremely abrupt and will not work with me and the Groupons have not even been used they're still sitting in my account

  Business Response

  Date: 04/23/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  I have reached out to you directly via Groupon email to get more details.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 vouchers on February 26, 2024 each valid for one admission to the H2Oooohh Indoor Waterpark on SATURDAY OR SUNDAY (see order confirmation). Instead what I received was 3 vouchers ONLY valid on FRIDAY. I work during the week so I do not accept vouchers that are different from what was advertised to me when I purchased, namely that I was buying vouchers valid on Saturday or Sunday. I contacted Groupon customer service for a refund and they told me that I could not get a refund because I purchased the vouchers too long ago. The terms and conditions of the vouchers do not specify any timeframe for a refund. Given the false advertising, I am requesting a refund exactly how I paid for the vouchers and not all Groupon bucks. Total paid was $87.75. Please see order confirmation for breakdown of payment. Thank you.

  Business Response

  Date: 04/23/2024

  Hello Inna ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your complaint, I understand that you wish to have the refund as the condition of your voucher was changed.
  We noticed that when you made your original purchase, $20.25 was charged to your credit card and $67.50 in bucks was automatically applied.
  
  I want to inform you that I have issued you a full refund and the amounts mentioned above have been returned to your credit card and Groupon account, respectively. Please note that it may take up to 10 business days for the credit card refund to appear on your statement.
  
  The bucks in your account is available for immediate use, does not expire, and can be applied to your future purchases. You can view your bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.
  
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for ultherapy services for the neck in the amount of $61.60. 1 treatment from a local salon ( lady J salon) . I scheduled an appointment for the following day. I arrived early and the so called technician was not ready for me. She also never advised me that there would be a parking fee which is based on the time you are at the location. The tech was running around looking for equipment. She said she couldn't find her steamer. After the appointment, I did some research and discovered Ultherapy treatment does not require any type of steamer. There is a specific machine/device used for the procedure. Instead She gave me a low quality 15 minute facial with her hands. I reported her actions to Groupon since this is a merchant advertising on their platform. They apologized and offered a $12 voucher!! That is not acceptable! The merchant is advertising and promoting services on their platform and failing to administer those services! Either they are scamming or their people are highly untrained!!

  Business Response

  Date: 04/23/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your complaint, it's clear that you were dissatisfied with the service provided and believe that the merchant did not fulfill their advertised promises.

  At Groupon, ensuring customer satisfaction is a top priority, and we strive to uphold this commitment at all times. While we aim to avoid errors, we acknowledge that occasional mistakes may occur. In such instances, we are committed to finding a satisfactory resolution and implementing measures to prevent similar issues in the future.

  As a gesture of apology and goodwill, I have credited an additional $18.48 in Groupon Bucks to your account to help compensate for your frustrating experience. With this addition, you now have a total of $30.80 in Groupon credits.
  
  These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support
  
  

  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has my company posted with a promotional offering that myself several of my coworkers have requested to be taken down immediately and removed from ****** search engines as it is misrepresenting our company. With over 20 contacts made by us, we have either been ignored or told our issue will be handled but it never has. We have asked several times to have the person in charge contact us (manager/supervisor) of this department with no response whatsoever.

  Business Response

  Date: 04/23/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you wish to remove the deal listed for your merchant in our Groupon website.
  
  In this case, I will escalate this to our relevant department and they will get in touch with you directly via email as soon as possible.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for ***************** on December 6 2023. I made reservations for January 20 2024 1:30-2pm for the sleigh ride at *****************. On January 18 *********************************************************** the family. As per their terms I emailed them and gave them my phone number and email address and asked them to contact me with dates and times to reschedule. I never heard back from them ever. I contacted my credit card company and they requested info from Groupon so I emailed them and they emailed me back referring me back to my credit card company. I am getting nowhere. They have my $100.85 and I never received the service.

  Business Response

  Date: 04/23/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you would like to receive the refund as the merchant is not responding to your reschedule request.
  
  In this case, I will escalate this to our relevant department and they will get in touch with you directly via email as soon as possible.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21532929
  
  I am rejecting this response because:
  They are contacting another department in Groupon to examine my complaint.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd 2024 I purchased tickets to Great Wolf Lodge for my son B-Day. From April 8th-April 10th. My card was charged immediately but I noticed I never got the voucher or an email with the receipt. I chatted with a few people from Groupon chat. They told me to wait a couple hrs and it should appear and there was a glitch in the system. I called Great Wolf Lodge and they dont see a reservation for my family. Its passed the 9 day refund policy so I cant get a refund. Please put my voucher up or send back my money. Its now April the 4th which means our trip is 4 days away. I absolutely NEED the voucher for the bar code. I have never not gotten it on any purchase. If you cant get me the voucher back or send me the correct emailed receipt please send my money back. A lady from Groupon chat sent me a written receipt by her but GWL cant use that. At the top of the receipt she sent in bold letters say voucher not available and they wont use that. I fear we wont have much time to resolve this matter in 4 days before our trip. I dont have ****** to lose over yall system mistake thats gonna cost my son to not have his b day get away. Please make this right

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any issues you encountered with this order. I can confirm that your refund has been successfully processed.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th I received an email from Groupon that $110 of my Groupon Bucks were used. I opened this email under 30 min from when it was sent and immediately contacted Groupon. The Groupon was for an event in ************. I explained to Groupon this is fraud and I did not make this purchase. Groupon has ignored me; asking me SEVERAL times for the credit card used and I had none associated with the account. Finally April 2nd I received an email requesting me to reset my password. I already had done so, but today (4/3) received an email from Groupon saying the tickets are not refundable despite this is fraud. They then told me they will be sending a link for me to reset my password. It appears someone from Groupon may be behind who stole my Grouponbucks. These bucks are essentially refunds I received for goods/services that I had purchased but the vendor was unable to provide. This is fraud! Please help!?!?!

  Business Response

  Date: 04/16/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble caused in this case.
  
  I checked your account and see that this issue was resolved and our team has issued your Groupon bucks back to your account.
  
  If you need help with anything else, please do let us know.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21528196
  
  I am rejecting this response because:

  After I was refunded my Groupon Bucks, Groupon deactivated my account and made them unusable. 
  I contacted the *** already. 
  Groupon claimed my account was deactivated prior to the theft. However, how did the thieves use my Groupon Bucks then. Though speculating, it appears to be an inside job. 

  
  Sincerely,
  
  *************************