Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 snow tubing vouchers for $205 from Groupon.com on 12/28/2023 which supposed to expired on April 1, 2024. Then, it was replaced to Mar 17, 2024. When I attempted to redeem the ticket using the voucher on March 8, 2024 the date was not available, so I tried again on March 15 and still didnt worked. I contacted camelback spoke to representative and told to get a refund directly from Groupon. So, I wrote an email to Groupon and asked to get my money refunded. Groupons customer service rep said they needed info from camelback to proceed the refund. After emailing it back, they said that they never received my email. Then, they refused the refund stating that it was life events if they are cancelled it is too bad. Again, this is not a concert, the voucher was for a ride running regularly every day outside the blackout dates. This is a total rip-off. They had false advertisements. Their customer service is a joke. You can't call them. You are at the mercy of a rep getting back to you. This is my last resort to get my money back, I was cheated out of too just like other customers. Complaint case# ********.

  Business Response

  Date: 04/16/2024

  Hello Charl,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you were unable to use your vouchers on time. I reviewed the offer details and see that the Fine Print indicates "Promotional value expires Mar 17, 2024". This was never changes, and no April 1 expiration date was provided with this deal.
  
  Additionally, the reservations are based on availability, which was also clearly indicated in the Fine Print. Unfortunately, there is no option for us to control merchant availability to accommodate Groupon customers for specific dates.
  
  The merchant has confirmed that they will be happy to accept your vouchers for the paid value. Please note that since the voucher is expired, merchants will be treating you as a Non-Groupon customer only i.e. your voucher will not be honored for the promotional value, you'll be asked to pay the difference amount that matches their original price to the merchant directly.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been scamming people. On Groupon and has several bad reviews and customers who have been trying to get refunded or even in contact with this company and they have all fake websites and emails and phone. Numbers listed that Al dont work even the one listed here on this site ,fake email names ******** trying to scam and sound like ***************** etc please help with getting them s*** down and my 500$ redunded they charged for a job not done

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're had some trouble with one of our merchants.
  
  Upon checking your account with the email address provided with this complaint, I wasn't able to find any purchases made under it. It looks like we do not have any previous contact from you with our support team either.
  
  So currently we're unable to locate the order you're referring to. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21457463
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/24 I attempted to purchase a Groupon deal. After entering my payment information and submitting the order the window moved to a blank screen and there was no confirmation of the purchase, or anything at all indicating that the order was processed. After a few moments I went back to the deal page and tried again. I received the same error, and decided to try one more time. On this third attempt I received the order confirmation immediately, as I was expecting with the other two attempts. After the order was complete, I went to view the order and saw that the other two orders that were never confirmed had gone through, and I was charged a total of 3 times. I reached out to chat support and was told this sale was final and no refunds were allowed. I explained the errors in detail and explained that I had not simply changed my mind, there was an error on Groupon's end and this was not my error but the agent advised the orders could not be refunded. Refunds needed for order numbers ********** and **********.

  Business Response

  Date: 04/16/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this. I wanted to confirm that your refund has been successfully processed. 
  
  You should have received an email confirmation shortly after the refund was issued. If you haven't received it, please check your spam folder to ensure that our emails are not being filtered there. 
  
  Refunds issued as Groupon credit are already available for use in your account. You can view your current balance and transaction history under Groupon Credits.
  
  I hope this information clarifies everything. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from Groupon. I double checked the shipping address and it was correct when I ordered. Items were sent to wrong address and returned to sender. I have emailed customer service 4 times now and they dont respond. All they have done is change the status of the items from available to delivered .

  Business Response

  Date: 04/16/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your issue with these two orders.
  
  Upon checking the tracking details, I see that both the items are delivered successfully to the address provided at checkout, which is ************. Both delivery are successful and do not indicate any updates on being returned back to the sender.
  
  I've gone ahead and escalated your concern to the individual merchant's processing these deliveries for further review. They will connect with you as soon as possible.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for eyelash extension services with ************* located at ****************************************. On 3/5/2024, I booked an appointment to utilize my Groupon through Groupon's website in which I received 2 confirmation emails stating that Lash Paradise confirmed my appointment for Tue, Mar 26, 2024 at 6:00 PM. It was evident that I would be using a Groupon because the GROUPON APP prompt for me to enter the GROUPON CODE to book the appt. Leading up to the days before the appointment I received several text messages from the merchant confirming my upcoming appointment in which I confirmed. The day of the confirmed appointment I received a call from the merchant to confirm that I would attend the appointment. Upon arriving to the bldg, I rode the elevator with a lady, unbeknownst to me, she was also going to the same suite in which ************* was located. She immediately asked is my name *****? I replied yes, I have a 6:00pm appointment. She stated that I had a Groupon and they wont service me because I was serviced there in 8/2023 and they don't make money if they accept the Groupons. Confused because I purchased countless Groupons for this service with several merchants so I cant recall this specific appointment from previous year. I asked was she not aware that I had a groupon? She replied yes, she was aware that I would be using a Groupon dismissing me. I asked would I be refunded and she stated yes, contact groupon for a refund. This was so unprofessional and she intentionally made me waste my time coming to the appointment with no intentions on servicing me. I wrote Groupon immediately just to be further disappointed. The merchant LIED stating that I never showed up for the appointment and I wasn't in their system. This is false and I have the proof of the countless confirmations. Groupon is refusing to refund me based on the merchants lies. My Groupon is also ironically marked as used, even though I never showed up.

  Business Response

  Date: 04/16/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the trouble you encountered with this order.
  
  I checked your case history and see that the issue was escalated on our end, and upon contacting the merchant, we were notified that you did not visit them on your scheduled appointment.
  
  Please note that your appointment against this voucher was reserved in advance, and this is the reason for it to be showing as redeemed. Once the appointment time has passed, the voucher is considered used unless you cancel your booking in advance.
  
  I noticed that you have indicated talking to someone before entering the merchant office (in the elevator), and we're not sure who it was, but if you only spoke with them and left without ever going to the business and confirming the same with them, we're unable to provide any assistance in that case.
  
  Additionally, as you have also indicated about a service you had previously received from this merchant in August 2023, upon reviewing your account I was able to find this order, Order # **********.
  
  Please note that as indicated in the Fine Print, "Limit 1 per person(s), may buy 1 additional as gift(s)". I noted that you have purchased the second voucher as a gift, and gifted it to your self. I'm afraid this does not work as the limit for each person is still 1, you cannot gift a voucher to yourself to use a second voucher for the business.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21522583
  
  I am rejecting this response because:

  The merchant is lying. I was at the scheduled appointment on time and was turned away as I stated several times. The merchant them redeemed my voucher after telling me that I can reach out to groupon for a refund. Only after did I try to gift it to my sister since they would not allow me to use it and groupon refuse to provide a refund. The transfer of the voucher was not successful because the merchant redeemed my coupon despite refusing to service me and continues to lie about the entire situation. I will never purchase a Groupon again! This is disgusting.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on March 14 I received this email from groupon. That my email was unknowingly changed since that date I have been locked out of my original Account. The original account had *************************** Bucks. I earned this credit because I wasnt able to Hollywood Tour of LA the city had shutdown during the pandemic. The vendor Hollywood tours refunded me the $234 which groupon gave me groupon bucks. since I was locked out my original account and forced to open a new Groupon account my ********************** bucks are missing. The problem is I reached out to groupon customer service repeatedly explaining the situation in detail of what happened also sent proof but they keep sending me the same generic emails that does not address my groupon bucks or my original account lock out. I am not able to resolve this issued.

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your issue with your Groupon account. I will be happy to review this case for you.
  
  I checked your previous interactions with our team and see that your concern was escalated to an account specialist. They had responded to you requesting some additional details for verification, but did not hear back from you.
  
  As you have indicated, someone changed the email address on your account. As that account is under someone else's hands at this time, we require that you verify that you are the account owner so we can hand over the account to you instead.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 24, 2024, Groupon sent my Groupon Bucks $71 to unkonwn email address. Groupon account does not have Two Authentication. It looks like Groupon sent my Groupon Bucks to this unknown email address without proper verification. I reached Groupon on Jan 25, 2024 and the issue has not been resolved. I have provided all the requested information, including my bank routing and account# for wire refund.

  Business Response

  Date: 04/16/2024

  Hello Elly,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the issue you encountered with this purchase and your refund.
  
  I reviewed your account details and can confirm that your refund was processed successfully. I see that you responded to our team affirmatively verifying that you had received the refund.
  
  I apologize again for any delay with this and thank you for your patience in this case.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of March 13, 2024 my Groupon account was fraudulently hacked and $50 in Groupon bucks on my account were stolen and used within my account to make two $25 dollar purchases for **** Club memberships. Then they were immediately redeemed before I was even aware of the issue. I became aware of the situation after checking my email and noticing emails from Groupon saying I had made these purchases. I reached out immediately to both Groupon and **** Club to alert them of the problem, in hopes they would want to take action to stop these memberships from being used, catch those involved, and obviously return the money that was stolen from my account. Since that day I have contacted Groupon no less than 10 times, and each time have been put off, lied to, told my issue was escalated to an account specialist etc. They are doing nothing to actually resolve this issue. The only contact I have received from a so-called account specialist is an email sending me a link to reset my password (which I didnt need and never asked for). Just today I was chatting with so called customer support who hung up the chat on me when I asked them what else they could help me with? So I can only assume that response to mean nothing, their customer service can do nothing. My money has been stolen and at this point I consider it to have been stolen by Groupon.

  Business Response

  Date: 04/26/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Regarding your complaint: I understand that there are unauthorized purchases made in your account and wish to have the refund.
  
  Regrettably, we cannot proceed with the refund for those purchases since they were made under your Groupon account.
  
  Anyone making a purchase under your account would require access to your Groupon password, so it's essential to maintain account security on your end. If you share your computer with a family member or roommate, they may have unintentionally made a purchase while logged into your Groupon account.

  Additionally, this could occur if you inadvertently remain signed in to your account on a public or shared computer. To prevent similar incidents in the future, please ensure to always sign out of your account completely when using a public or shared computer.
  
  To enhance security and prevent unauthorized activity, we recommend utilizing a combination of upper- and lowercase letters, numbers, and symbols in your password.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21516202
  
  I am rejecting this response because:

  That is NOT what happened! My account was hacked somehow (not by friends or family members or roommates-nor do I even use public computers) and the implications otherwise is disgusting. Groupon is plainly choosing not to take any accountability and now on top of that blaming me, the victim.
  
  The purchases were made and redeemed in another state, all of which should be completely traceable, as they are year long **** club memberships that have to be tied to an actual person! I contact both **** club and Groupon within the same hour or less of the fraudulent purchases and both decided to not do anything to track down the person who did this!

  I am adding pictures including a screenshot of one of my virtual chats where the customer service agent clearly stated that I would be receiving the Groupon funds back to me!
  
  Groupon chose to string me along for NOTHING for almost two months and is literally STEALING my money Which mind you, the Groupon dollars were only in my account since they decided to put them back in Groupon bucks instead of refunding my actual money in cash from a Groupon I had purchased where the business closed! I will be closing my account and NEVER using Groupon again. 
  

   

   

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for a LED hair removal device on **********************. It was about a month before I got a tracking number which at that point I had already reached out to customer support for an update and didnt receive an answer until weeks later. I notified my bank to say I never received the item and then told Groupon that I dont want the item i purchased. Once I did that, I finally got a response back from Groupon to say my item as been shipped. I told them once again I didnt want the item and would return once I received it. The item that came in the mail was a Apple Watch charger, which wasnt the item I purchased. My bank allowed the payment to be reversed (meaning they took back the credit they gave me since I claimed I didnt receive it). I went back to the Groupon site to find out that the product was basically a scam because other customers complained about the same thing. Buying the laser hair removal device, only to get nothing or an Apple Watch Charger. I have filed numerous complaints with Groupon and have not received much of an answer from the merchant. I would like my money back and for that product to be removed so other customers wont have the same problem.

  Business Response

  Date: 04/13/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your recent inquiry, I understand that you have received the incorrect item.
  
  Given the circumstances that led to your request, we are happy to process the order value in Groupon credits as there is no response from the merchant end. Groupon credits are simple to use, and never expire for you to use towards any purchase on our website. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon. Please confirm if you wish to agree.
  
  If you have any additional questions, please reply to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not what I asked for. The response states I will receive a credit of Groupon bucks. I wanted my full refund. I already spoke to a Groupon representative, ***********, and was told I would receive my full refund via my bank. I just wanted it on record that I didn't agree with the response on this platform, but that the one via email is what I am agreeing to (Attachment) . Thank you all for your help! This would have been long standing without the BBB!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around Dec 15th 2023 I went onto the GROUPON app to find a deal for my dad to get a massage for a Christmas present! My whole Groupon account is based locally ********* **. I found 3 1 hour massages for $198 through ElementsMassage. So I purchased it and told my dad I got it for him, so when he is ready I will send. He couldn't figure it out so I went down and tryed to use my voucher. That's when they told me I was not in there system and I need to check to see where the vouchers are good for. That's when I realized they where in a different state OH. Ohio I think. I have spent so much time trying to contact Groupon and emailing them and calling number I find online. The # take me to some one trying to sell me medical alert c*** and hang up on me. Emails give me a auto response that the email no longer exists. I have called the OH Elements and they tell me there is nothing they can do.. my voucher expires in 20 days and I'm really up set and do not know what to do.

  Business Response

  Date: 04/13/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your recent inquiry, I understand that you would like to cancel the order because the voucher purchased was intended for a different location.
  
  Given the circumstances that led to your request, we are happy to process a full refund in Groupon credits. Groupon credits are simple to use, and are valid for 12 months for you to use towards any purchase on our website. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
  
  If youd like us to go ahead and apply the credit, just go to this link <<***********************************************************************************************************************************************]>>.
  
  If you have any additional questions, please reply to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support