Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers for seventeen dollars and did not get them
Business Response
Date: 04/13/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your recent inquiry, I understand that you haven't received the item yet and are seeking a refund. I notice that you haven't redeemed the voucher yet, which may be why you haven't received the item. I'm providing you with the redemption instructions so you can redeem the voucher and receive the item.

Redemption Instructions
1. Visit ******************************************
2. Select desired item(s), options, and delivery date. Then, click or tap "Checkout."
3. On the Payment page, select "Redeem a payment code / Groupon voucher". Enter the 16-digit code and click "Apply".
4, Complete your information and Place Your Order.
5. Enjoy!

* For customer service inquiries, call ***************
* Last day to redeem in time for Mother's Day (5/12/24) delivery is 5/10/24.

If you have any additional questions, please reply to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support
Initial Complaint
Date:03/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/29/2024 I received a shocking email from Groupon stating Your data deletion request has been completed they ended up disabling the wrong Groupon account which also has Groupon bucks, I reached out to them immediately to get this error corrected multiple times and get my account activated and restored again, and have access to my money and data, after being told by different team members it would be escalated immediately I still havent heard anything. Basically lost my account and my money. And I also have all the screenshots pertaining to this!!! They have no phone support, and lack responsive email support, as a longtime customer and investor of ********************** this one hurts!!! Hopefully they can correct this issue in their data portal and reach out to me so I can give them any information needed to submit this to the right team and get it solved. Im also willing to rescind my complaint entirely after this is corrected!!! Thanks,
Business Response
Date: 04/15/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your account was deleted in error and want to revoke your account.

Unfortunately, we are unable to revoke or assist you in regaining access to the deleted account. Once an account is deleted, no one has access to edit it or view its details.

In this case, I'm sorry to say that we're unable to help you with your request. However, you can create a new account under the same email address and start using it.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:03/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my account hacked on ********************** earlier March. There was an unauthorized purchase made for an an egift card to ************ donuts for $25. I had $26 in Groupon bucks. $20 was used to make this unauthorized purchase. I immediately contacted Groupon. I have been emailing back and forth daily since this happened and yet have anyone to resolve this. It was a breach in their web site as there was a review left by someone else this same thing happened too. I have been patient in waiting for them to make good on this but they have not done so yet. My first contact with them was March 13th after it happened. There is no possible way of contacting this company to speak with a live person and each time I email is someone different. They don't seem to want to make good on this even tho it was clearly a breach in their system. I am owed the refund of $20 in Groupon bucks but they keep giving me the run around.
Business Response
Date: 04/15/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any inconvenience caused by your account being deactivated for security reasons.
I checked and see that your account is now active and the Order # ********** is also refunded to Groupon Bucks.

Right now, you've Groupon Bucks: $26.10 available in your account.

You can check your balance any time from your [My Groupons](***************************************************************) page.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/29/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon which was my first mistake their policy is if not used will issue a refund with 3 days of purchase. After buying 2 different ones the first one I had to wait a week for the appt of the guy coming to clean my chimney he NEVER showed up. I asked Groupon for a refund and they said they would get back to me in a week? So I immediately said cancel my second purchase which I had bought two days prior, they said I had to prove I didnt use it? I had to contact the company (laser company) and have them send me an email stating I never used the Groupon and it had to show dates and times and the company name and more? First its not my job to do that its theirs, second when I did call them the company sent me an email stating I did not use it but they dont have a company email its all hidden so again not my issue. Groupon needs to just call them and ask. Groupon does everything they can to avoid paying refunds and doing what theyre responsible for. Complete rip off merchants.
Business Response
Date: 04/15/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that both orders Order # ********** and Order # ********** are now refunded to the card used for the purchase on 03/31/2024 and 03/29/2024.

Regarding the merchant that didn't show up:

Thank you for sharing your feedback with us. I will pass your feedback to the concerned team. We will make sure that this never happens again.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/20/2024

Complaint: 21502778

I am rejecting this response because:
You have not refunded for the attached purchase at all. Youre talking about a completely different purchase. The purchase details are attached with the price of $95 I paid. This is for the spa that allows men to walk around naked I never went to or used.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below is the attempted complaint on their "Contact Us" email page, which never really did anything - No acknowledgment, no email reply, webpage only "blinked" but otherwise it stayed exactly the same.This is the 3rd and final time to get a resolution to my issue. The issue is that you have sent me emails on a daily basis advertising MSOffice for Mac with a $19.99 price. Yet when I click on the offer, the only $19.99 price is for the Windows version, not the Mac. The Mac version is listed as $54.99, with an additional discount of 15% using the MISSYOU code brings the price down to $46.74. More than twice the $19.99 email offer.I understand that errors occur, but since this is the 3rd attempt at getting someone to provide a response to this problem, suggests to me that nobody cares. My 1st attempt was an email, just like this one dated 3/21/24. Nobody responded. My 2nd attempt was via chat on your website on 3/26/24. That person told me to send an image of the email, which I provided, and they said they would escalate it. Nobody has responded.Therefore, I am trying one last time before I report it to the Better Business Bureau for false advertising. Image attached. 3/27/24 NOTE: When I tried to send this email via their Contact Us process, nothing really happened. Nothing told me it was sent, nor did I get any notification that it was sent. This too can be part of the BBB letter.
Business Response
Date: 04/13/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your recent inquiry, I understand your dissatisfaction with the advertisement and would like to check on that.

We understand your frustration regarding the advertised price discrepancy of $19.99 for MSOffice 2021 Mac compared to the actual price of $54.99 upon clicking the link provided at ****************************************************************************.

Please note that this particular deal encompasses ***************** 2021 & 2019 One-Time License for Mac and Windows," hence the lowest price displayed on the advertising page, as it's not feasible to display all prices simultaneously. The lowest price listed is for Windows.

We value your feedback on this matter and commit to enhancing the clarity of our advertising in the future.

If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support
Customer Answer
Date: 04/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for 2 trips totalling ******* that was not authorized by me. I have been trying unsuccessfully to obtain a refund from Groupon with no success.
Business Response
Date: 04/13/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your recent inquiry, I understand you would like to cancel the order for Two Front Windows Tinting for SUV at *************** Audio, 150X Option 28: *************** (***) or **********): Depart on certain dates between 5/1/24-5/8/24 at ? 4-Night All-Inclusive ****************** with Air from **************** and 149X Option 23: *************** (***) or **********): Depart on certain dates between 5/27/24-6/12/24 at ? 6-Night ********** Trip with Air & Car from ****************.

I have issued the refund in original form of payment for Two Front Windows Tinting for SUV at *************** Audio, 150X Option 28: *************** (***) or **********): Depart on certain dates between 5/1/24-5/8/24 at ? 4-Night All-Inclusive ****************** with Air from ****************, you can expect the refund within 7 to 10 business days.

Regarding the order for 149X Option 23: *************** (***) or **********): Depart on certain dates between 5/27/24-6/12/24 at ? 6-Night ********** Trip with Air & Car from ****************, I will escalate your refund request to the relevant team and will get back to you as soon with an update via email from Groupon.

If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support
Customer Answer
Date: 04/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was 3/5/2024, Groupon's policy is that I would only be allowed credits. I haven't used Groupon in YEARS. As you can see from the attachments this it not just. I did not find out my cancellation until 3/19/2024. I didn't know I would be allowed to get a refund for this until later.This Groupon was purchased ONLY for 3/20/2024. My friend flew all the way out from ******, ** to join this event that ended getting canceled last minute. I paid $358.00 for this and I am requesting my actual money back. Groupon continuously refuses to give me my actual money back and is only offering credits, credits for a service I do not utilize. I told them if I didn't get my rightful money back to me I would submit a complaint. All I am asking for is a check back or back on my card. If my card is not an option to send me a refund to my debit card, then a check in the mail. They still refuse. Now, I am taking drastic actions by filing this complaint. Please help me. This is so unfair.
Business Response
Date: 04/10/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your recent inquiry, I understand that you wish to cancel your order for One Hot Air Balloon Ride for Two with Champagne Breakfast at ***********************

I can confirm that our system processed your refund successfully on 03/30/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support
Customer Answer
Date: 04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:03/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupons for Bully Sticks from VetsApproved for 9.99 plus tax each. The merchant (VetsApproved) never shipped the order and when contacted I got an automated response saying due to circumstances to wait another ***** WEEKS for shipping!?!? I requested a cancellation but have not received a response. I then contacted Groupon about the problem and requested a refund since the merchant isnt fulfilling the order and they said it was past the refund window. To me this looks like a scam where the merchant collects the money, doesnt ship the items and by the time you realize its not going to ship its too late to refund. I would also like to make a complaint about VetApproved but they were not found in your database. Groupon is the place that I paid for the item deal and they are the ones refusing to refund
Business Response
Date: 04/10/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your recent inquiry, I see that you haven't received the item yet and would like to request a refund. I can confirm that our system processed your refund successfully on04/03/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly by providing this ARN 74204294095000907002046.

If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support
Customer Answer
Date: 04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two separate groupon vouchers and schedules an appointment which the service provider canceled the appointment so I found the service elsewhere and I emailed Groupon 4 times in the last 2-3 weeks and have yet to receive a response. Also, I purchased a separate Groupon, scheduled the appointment on the website and when I went to the office to redeem the Groupon I was not able to redeem it and had to pay for the service. I emailed about that Groupon one time but given the history of response from customer service I dont expect to hear back from them. The total outstanding Groupons is approximately $460
Business Response
Date: 04/10/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

After reviewing your recent inquiry, I understand that you wish to cancel your order for 20 Units of Xeomin; Purchase Limit Applies at *******************

I can confirm that your order was refunded to Groupon Bucks on 04/01/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, March 24 I used Groupons search to look up horseback riding lessons near me. Groupons search led to a service that seemed to be priced reasonably. I chose the date (March 26th) and bought it only to find out (after clicking on the purchased Groupon) that it was for a company out in *******!! I am in ****. I realized immediately that it was not right and contacted Groupon who flat out refused to refund my money or help in ANY WAY. There website had suggested and sold me a service that was all the way across the country!! I am now out 288$!!
Business Response
Date: 04/12/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

Upon reviewing your recent inquiry, it has come to my attention that you wish to cancel a deal due to it being purchased for the incorrect location. I understand the inconvenience this may have caused and I sincerely apologize for any confusion.

However, I regret to inform you that, as stated in our terms and conditions, the deal in question is marked as final sale. Regrettably, this means that I am unable to facilitate a refund for this particular purchase.

I understand that this may not be the desired outcome, and I apologize for any disappointment this may cause.
If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.

Thank you for your understanding.

Regards,

***********
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.