Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Groupon in February 2024 for travel dates of March 26, 2024 through March 29, 2024 in *********, **. I paid more than $731 in full. The fine print of my reservation had a 72-hour cancellation policy. On February 26, 2024, I attempted to cancel my reservation via the app, but was unable to. I contacted **************** and requested the cancellation but they instead offered me a voucher, which I refused. I provided them with a screenshot of my purchase and the cancellation policy. They never refunded my purchase and I am owed the full amount. I intend to contest this charge with my bank as fraudulent.

  Business Response

  Date: 04/12/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your circumstances, I can see that the refund was issued successfully on 04/04/2024
  
  You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $8 coupon on March 3, 2024 from Groupon for bully sticks for dogs. The company is vetsapproved.com. I used the certificate following instructions on groupon and went to vetsapproved.com to place my order on March 3, 2024. I received a text from vetsapproved.com for confirmation on my order. Weeks later I received no updates from vetsapproved.com and tried contacting them using their customer support email and never a response. After further research online, I found that vetsapproved.com is a scam and contacted groupon for a refund to my card. This is the first groupon item I ever purchased and doubt I'll ever purchase from them again. I requested a refund for my purchase. They replied back with $8 in groupon purchase. I don't want that. There isn't anything I want to order on groupon and I want to have the refund to my card. I've contacted groupon several times about vetsapproved.com and again a few times that I want a refund to my card. Their reply is to contact the vendor, knowing they are a scam and that they issued my $8 in groupon. Unacceptable since I don't want to order anything from them. I even sent them the link for the site I found of vetsapproved.com scam with other people who were scammed.

  Business Response

  Date: 04/10/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your recent inquiry, I see that you haven't received the item yet and would like to request a refund.
  
  In this case, I sent the separate email from Groupon and please reply to that email with all the details.
  
  If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  I received a response from Groupon. They had asked for more documentation and I resent everything that I had previously sent along with additional screenshots showing that VetsApproved is a scam and that Groupon is aware of it because other Groupon customers had the same issue. Never received the product because VetsApproved is a scam. Groupon had offered Groupon bucks, which I never wanted, and to also refund me my money paid. I chose neither because by all this time, my bank refunded the money paid to both Groupon and VetsApproved to me already. I have not seen VetsApproved back on groupon; however, their website is still active for their scam and needs to be taken down. The company is openly a fraud to take money without delivering a product. My issue is now resolved but there are more people out there who have been scammed.      

  Sincere
  
  ***************************;   

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 27th 2023 $54.56 For a carpet cleaning service. I called the company that provides this service shortly after purchase (1-3 days) and tried to schedule an appointment. The merchant asked some questions about my location and address, including whether or not my apartment faced a parking lot. I disclosed it does not face the parking lot, that it's not far from the parking lot but is closer to the middle of complex. The merchant stated his supplies (200 ft hose) would likely not reach my unit. He asked if I had a public water source for his hose, I stated I had a sink and he said that would not work. He said it would be best that I get my voucher refunded. The voucher talked about mileage range but never anything about proximity to parking lot or public water source. I have been attempting to get my voucher refunded since this conversation. Met with roadblocks and frustrating misunderstandings. One Groupon employee tried to refund a concert ticket instead of this service. Despite giving the information about it being a carpet cleaner. I've tried emailing, calling, chatting through their online system, and reaching their social media accounts. Each time getting the same copy and paste answers. "The merchant is currently honoring this voucher, reach out to merchant". But they aren't acknowledging that the merchant can't honor MY voucher for reasons I couldn't have foreseen. I have asked the merchant for assistance but he's said that Groupon hasn't even tried calling him. Groupon falsely advertised this service. It should say no apartments.

  Business Response

  Date: 04/10/2024

  Hello Amber,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your recent inquiry, I understand that you would like to receive the refund as the merchant is unable to provide the service. I can confirm that our system processed your refund successfully on 03/28/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two Groupons on March 7, 2024 for establishment Topeless Tacos and More, noted at address ***********************************************************************************. We knew the location so went to the location to attempt to use our Groupon. When arriving at the location, found out they were no longer at that location/closed. Contacted Groupon who advised they contacted the merchant, and they are in fact open, but at another location (***************** Contacted merchant who advised of their location, but were 'mostly food truck based, but open all day on the weekends.' Provided us the address. We drove by twice over the weekend, during normal business hours (4pm, and 630pm). Both times there was no one in sight. Called the phone #, received voice mail. Contacted Groupon for resolution, and their advice was to 'gift the Groupon to someone else if you don't want to use it.' Its not that we don't WANT to use it, its that we can't as the merchant doesn't have/provide hours to where we can use. Groupon also allowed a fraudulent address to be used for the sale of said Groupon, when vendor has not been there for some time. Groupon would not offer refund or even a credit. Total purchase price for both Groupons $25.20.

  Business Response

  Date: 04/12/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your circumstances, it appears that the merchant has closed, and you are seeking a refund. I can confirm that your order was refunded to Groupon Bucks on 03/28/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an oil change from Groupon. About a week after purchasing the oil change I went to Valvoline to get the oil change done. They told me that they couldn't change my oil because they don't carry the oil filter that is requires for my vehicle. They tell me that I must contact Groupon for a refund. On the 11th day after my Groupon purchase, I contact them to let them know that ********* can't perform the oil change and that I would like a refund. They tell me sorry, no refunds. I'm now out $52.99 and never received the oil change. How in the world is Groupon legally allowed to do this?

  Business Response

  Date: 04/12/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your circumstances, It seems that the merchant doesn't have the appropriate oil filter for your car, which is why you're unable to utilize the voucher.
  
  In light of the circumstances,  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  If you have any additional questions, please reply to me there to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a local event for bowling. When I proceeded the charges were declined. I received no confirmation. I called the bank because they wanted to make sure the charges were valid. I got this work out and had to resubmit the order. I received a confirmation for that charge. Follow week seeing it was a holiday weekend I saw the 2 charges. I contacted Groupon and told them that I was charged twice. They told me to read the fine print. How can I do that if I didn't receive the confirmation

  Business Response

  Date: 04/11/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry for any confusion. When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. You should have received an email right away explaining that we'll continue attempting to process your order.
  
  In the meantime, you will see the order as pending in your account. If you do not wish to proceed with that order, or decide to make a new order, you can always cancel the pending order before it is confirmed.
  
  In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful.
  
  Unfortunately, because this is a final sale offer, we're unable to offer a refund in this case. Groupons make great gifts, though, and this can be given to a worthy recipient if you're not interested in using it yourself. You can always give unused Groupons to friends unless otherwise specified in that deal's Fine Print.
  
  I'm so sorry for any inconvenience. If there is anything else I can help you with, please let me know.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/14/2024

   
  Complaint: 21490839
  
  I am rejecting this response because: I did not receive an approval email from Groupon acknowledging the first purchase. I was also informed by my bank representative that no charges had been processed. Groupon continues to refuse to provide me with a replacement coupon or refund. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/7/24 I purchased a Groupon for Carpet cleaning from Exceptional Deep Cleaning. I scheduled the cleaning for 3/24/24 and when the merchant came out he immediately tried to upcharge me for services/charges not listed in the Groupon. He wanted to charge me extra for several larger rooms and my hallway although the Groupon made no mention of a square footage upcharge. He also tried to charge me a travel fee to my house. I asked him to leave and he completed no work. I contacted Groupon and they refused to refund me but only give me a Groupon credit. I dont want want a credit as I went elsewhere for a reliable carpet cleaner. I should be fully refunded since the merchant falsely advertised his services.

  Business Response

  Date: 04/11/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm really sorry to hear about your experience with this merchant.
  
  I can confirm that our system processed your refund successfully. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Mercy

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket to a burlesque Show called the Red Velvet through Groupon. The day before the show, a Shevanie from Red Velvet Burlesque, Im assuming manager, (03/15/24 1:05pm) texted me and stated, Hi ***** This is Shevanie from Red Velvet Burlesque Show in ** . ??We are very sorry but our evening show on Saturday is getting canceled due to lower than expected ticket sales. *As an alternative we have a Diva Drag Show or Male Revue show Saturday evening available.You may also reschedule your tickets to a future date or if you prefer, you can request a refund by replying back to this text. Again, we are truly sorry. Thanks for your understanding & have a nice day!(03/15/24 6:31 pm)Which I replied, Hello.Oh no! I was super excited. I would like a refund.Thank-you.(03/15/24 6:59pm) She replied, I do apologize once again. Please allow 3-5 business days for that transaction to appear back on your credit card. You will receive an email confirmation once that refund is processed. Thank You(3/18/24 9:25am) I replied, Its Alright. Thank-you!I have not received an email of confirmation, nor a refund so I texted the same number Shevanie texted me from and wrote (3/25/24 10:12am), Good Morning. I have yet to receive my refund.I havent received a response. So I contacted Groupon today and was given a rep named Mehataab Banu A. I gave him same details above included a screen shot of messages that he requested. Once he received the screen shots he asked for my number and email to be given to the manager of business to contact and if I was comfortable with that option let him know. Where I stated that as he saw, I have been contacted and guaranteed a refund and I didnt want to reshare my contact info. Which he responded with repeating to share my contact info, which made me feel highly uncomfortable because no matter what I said, that was his response, even after I told him I wasnt comfortable and was never offered another alternative.

  Business Response

  Date: 04/12/2024

  Hello Amber,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After looking into your situation, I see that the merchant canceled the event unexpectedly, and you requested a refund. Unfortunately, you didn't receive the resolution you were hoping for, which led you to contact the BBB.
  
  I have sent you a separate email regarding this matter. Please reply to that email with the requested details so we can move forward with the process.
  
  If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been a Groupon customer for many years (cannot remember the exact number, but I could say a little after Groupon was established). During these years, I purchased many vouchers from them.(Due to my long account's history,) I have a credit on my account (from returning something at one point). I do not recall the exact amount of this credit, but it is in the high 200$.Recently, I tried logging into my account & received "Incorrect email or password. Try again" automated message. I then tried to reset my password, and I got an email saying "We received your password reset request, but unfortunately, there is no account on file with this email address." This is incorrect.I also want to mention that I have never received any email from Groupon at any time letting me know that my account access was restricted, so I am not sure for how long this has been going on.Groupon customer service asked for many personal information in order to proceed with resetting my account access. I am not comfortable giving these over email in a non encrypted form. Additionally, I do not remember the credit card used for these transactions (and some of them are changed anyway, as they expired).At this point, I want my groupon account access to be restored. I want to receive an automatic password reset link to the email associated with the Groupon account (which is the same used for this ********** *** can take it from there. I also expect the monetary credit I have with Groupon and my transaction history to be there.I looked for any email communication in my inbox regarding the existence of my account. I do not save these emails, as I do not expect access to accounts from reputable companies, where money is involved, to be cut off just like this. Unfortunately, the only communication I still have in my inbox is an older email with my Groupon Select subscription, which I am attaching.I look forward to a swift ******************* to my money.Thank you!

  Business Response

  Date: 04/13/2024

  Hello ****** ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear about the account issues. 

  I checked and see that your account under the email address ***************** was deactivated due to security reasons. 

  No worries, we can reactivate your account. However, to reactivate, we need a few details. 

  Ive requested more specific details and information about the Groupon credit available in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 04/21/2024

  Complaint: 21484196
  
  I am rejecting this response because: the main reason for this complaint was to regain access to my account and the funds I have there (which are now kept captive) without having to provide credit card details and other sensitive info over email. I feel that the response provided (and the direct communication) is canned & does not address the issue.

  The business has access to my complete and legal name here, which is identical to the name the Groupon account is registered under. I am using the same email address used 1. in this correspondence and 2. in direct correspondence with them and 3. registered with them. I provided a copy of one of the Groupon order emails I still have in my inbox. So I feel that I provided enough info that I am the person associated with my email address associated with my Groupon account to not need additional sensitive personal information.

  As I mentioned initially, I just want a password reset email sent to the email address associated with my account. 

  Once again, I am not comfortable giving Groupon OVER EMAIL the personal info they ask for.

  Sincerely,
  *************************

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by this company for a purchase I did not mean to make and upon searching the internet I see they have no help line, just an email portal. The number they provided my bank on the credit card charge is faulty or fake as the call fails each time after a few rings. I would like a refund.

  Business Response

  Date: 04/13/2024

  Hello Nathalia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the accidental purchase.
  
  I checked the order and see that your order was refunded to the card used for the purchase using the self-service refund link on 03/26/2024. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support