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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    • Groupon, Inc.

      1000 Station Dr Dupont, WA 98327

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,855 total complaints in the last 3 years.
    • 1,325 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Purchased a Groupon for Cozymaid 6 hour cleaning - Turn out Cozymaid is an absolute scam,- Cozymaid Sent a mentally ill person to my house. Showed up late, didn't stay for 6 hours as paid, did a horrible job called my house at midnight, etc. -entire cleaning needs to be redone -I insist I receive no further contact from the mentally ill cleaner. - Contacted Cozymaid, they take no responsibility. - Contacted Groupon, they take no responsibility. - Even a cursory glance at Cozymaid and their thousands of 1 start reviews shows groupon well knew of the scam and has been complicit in it, and continue to profit from it. - Cozymaid is one of the few businesses Groupon does not allow people to review on their site.

      Business Response

      Date: 04/13/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      The deal fine print has the information, " Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services". In this case, the merchant has to work with you again for a resolution.

      I can see that we've already issued $26.20 in Groupon Bucks to your account. Unfortunately, we are unable to refund the complete amount.

      I can, however, issue an additional $20 in Groupon Bucks making the total $46.20.

      Regarding the merchant service:

      I will pass your feedback to the concerned team regarding the service provided by the business. We will make sure that this never happens again.

      I also request you to reach the merchant once again regarding the service provided.

      Please let me know if there is anything else I can assist you with.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive tried for months to open a Groupon and I have not been able to use what I ordered. I talked to several customer service people, I talked to the merchant, I changed browsers, did every thing they told me to do but nothing worked. *** spent hours trying to fix this problem but they are keeping my money and dont want to refund.

      Business Response

      Date: 04/09/2024

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry to hear that you're unable to open the voucher and redeem the Groupon as planned.

      Unfortunately, the Groupon you're referring to is not located under the email address *************************** I'm also unable to pull the details using the reference number in the screenshot.

      In this case, can you please help me with the little more details to locate your order and look into the issue?

      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21st, I visited an oil change establishment using a Groupon voucher offering a $35 rate, yet I was invoiced $48.32. Despite assurances of honoring the voucher price, my vehicle experienced significant issues shortly thereafter. Upon consulting my personal mechanic, it was determined that the oil had been overfilled, resulting in the need for a tow home and documented evidence.The next day, I attempted to address the matter with the establishment's owner, *****. However, he declined discussion in the presence of my mechanic, citing concerns about potential criticism. Prior to the oil change, my vehicle operated smoothly, underscoring the sudden onset of problems. ***** conveyed the establishment's inability to rectify the situation and suggested pursuing legal action through small claims court, expressing skepticism about its effectiveness. Furthermore, when I mentioned seeking clarification from a Kia *********** ***** cautioned against potential defamation lawsuits. During my conversation with a customer besides me, she shared a similar experience, noting her car also stalled after an oil change from the same company, prompting a mechanic to visit her residence.

      Business Response

      Date: 04/09/2024

      Hello Esmeiling,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      Unfortunately, I'm unable to locate your order under the email address ************************* In this case, can you please help me with the below details to locate your order and look into the issue?

      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/25/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/15/24 I received an email from Groupon confirming a purchase that I did NOT make. It was from an old Groupon account I hadnt used it 4 years. When I checked my account, I had been charged $60.00 for a purchase that I didnt make. I logged into Groupon, removed my card and changed my password. I also filed a dispute with Groupon. After 2 week of emails telling me that the issue is being sent here, or there or being escalated I still have not heard from anyone regarding a refund or anything.

      Business Response

      Date: 04/13/2024

      Hello ***********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the unauthorized charge in your Groupon account. 

      After the investigation, we have reactivated your Groupon account. I hope you've reset to a new password. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.

      Regarding the refund options:

      Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02/24/2024 I purchased a groupon (order# ****-147223-419254) from Best Massage Item # **********. I contacted the merchant the same day requesting an appointment. On 02/25/2024 ******** requested voucher number to set appointment, which I sent.I never heard back from the merchant. I contacted Groupon and they said they would investigate it and I would hear back within 4 days never heard back after this:Groupon ******** Services - Your request is tracked and monitored under the ticket #******** No Reply <***********************************>Sat, Mar 9, 9:24PM Hi there,Thanks for contacting Groupon ******** Service. Your request is currently being reviewed by our staff and we will respond to you within 4 days. This is an automated message, so there is no need to reply to this email at this time.Thanks again!The Groupon ******** Service Team. Expires: August 22, 2024Set Reminder I found that this merchant has bad reviews and is a scam. These reviews are on the Groupon page, yet they still let them advertise and scam people.Groupon is allowing merchants, that have been reported to Groupon, to continue to scam people for the sake of money. I never got a reply from Best Massage or Groupon on this matter. I paid ***** for a massage that I never received.

      Business Response

      Date: 04/09/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      In this case, I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site.

      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

      Regarding the merchant:

      I'll share your feedback about the business to the concerned team and we will make sure this never happens again.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for the ************* in ********, **** for April 12th and 13th. My father became ill and has to have surgery that weekend. I have messages Groupon multiple times asking for some help to change days for stay since I cannot be there. They refused. They said I have to call hotel to change, but hotel cannot change Groupons on their end. Groupon told me to contact Expedia since they are the supplier they use for reservations. They cant see my reservation or help me either. Ive called corporate for the hotel just asking for help and they will not. Ive been very patient making countless calls hoping someone will help me. Im not asking for anything extraordinary, just some help. Groupon is a terrible company that wont help its customers. My fathers illness was unexpected and I would have booked anything knowing he was ill. Im not understanding why they wont help me.

      Business Response

      Date: 04/12/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      Upon reviewing your circumstances, I extend my sympathy for your father's *************** for his swift recovery. I understand that due to these unavoidable circumstances, you're unable to utilize the voucher.

      Regrettably, as stated in the fine print, the deal is non-refundable, and without confirmation from the merchant, we cannot facilitate a refund or date change. Despite the unhelpful response from the merchant, I will escalate this internally to explore potential solutions. I will promptly update you once we receive further information. However, please note that I cannot provide immediate confirmation without obtaining confirmation from the merchant. Resolution is completely based on the merchant's confirmation.

      If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      ***********
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 04/26/2024

       
      Complaint: 21480018

      I am rejecting this response because:
      I am still waiting for refund from Groupon. 
      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to Groupon about a $25 charge on my credit card that appeared on January 29th. This charge was linked to the card I have saved in my Groupon account. Despite numerous follow-**** an agent informed me via email that the charge was not linked to my Groupon account and deemed it authorized. Despite my repeated assertions as the cardholder and account holder that I did not authorize this purchase, Groupon maintains that the charge is not unauthorized.

      Business Response

      Date: 04/12/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your situation, it seems there has been an unauthorized purchase made on your account, and you're seeking a refund for those transactions.

      Could you please confirm whether you know anyone in the name of *****?


      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.

      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:03/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As every other form of contacting Groupon as a company has been unsuccessful for me, I am hoping this will. On 3/19 my Groupon/PayPal was used to purchase a helicopter ride deal in LA for $426.10. This was set up as a recurring purchase and therefore PayPal is unable to help me. This deal was labeled as Deal Purchase and was then used to trade in for hotel rooms. I have a screen shot stating a different travelers name on one of the hotel stays. One hotel stay does list traveler as *******************************, so I can only assume they forgot to change the name initially, and then changed on the hotel they did stay at. All I am asking for is my money back and any and all Groupon account information I have to be closed as this has been the absolute worst experience to contact anyone in regards to my account being compromised.

      Business Response

      Date: 04/12/2024

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      After reviewing your situation, it seems there has been an unauthorized purchase made on your account, and you're seeking a refund for those transactions. Regrettably, I couldn't locate a Groupon account associated with the provided email address.

      Ive requested more specific instructions in my direct email to you. I request you to please reply to that email for us to check further. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:03/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher for a massage with Hidden Hand Massage through Groupon around 12/23 or 1/24 as a gift and am looking for a refund on this. Since then we have tried scheduling and using this multiple times but they have been booked out for months and we have checked regularly for any openings but this purchase expires in 12 days. It seems like a scam at this point and I am in need of a refund but Groupon has no way of contacting their support for such a refund. The send option when attempting to contact their support is nonfunctional and has been for some time. I have tried other ways as well and am simply attempting to refund this fraudulent purchase that cannot be claimed. VS-****-LC5K-LN6P-7GWH

      Business Response

      Date: 04/12/2024

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
      Upon reviewing your case, It appears that the voucher you attempted to use had expired, despite your multiple attempts to use it before it expired.
      Regarding your request for refund, While I'm unable to issue a refund for this voucher because it's expired, it can always be used at the business for the original price of the deal, which in this case is $59.00, toward the service you initially purchased.
      I know you may not be looking to use this voucher, but just in case, here are the redemption instructions:

      1. Pull up voucher with our mobile app (or print it out).
      2. Appointment/reservation required, call ************ and mention your voucher.
      3. Present voucher upon arrival.
      4. Enjoy!
      *Remember: Our customers tip on the full amount of the pre-discounted service (and tip generously). That's why they are the coolest customers out there.
      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.

      Regards,

      ***********
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for oil change with Valvoline. I purchased it for **************** in ********* ******** however when I went to use it at vavoline on **************** in ********* ******** they went to scan it and saw that it was for ******** somewhere almost a thousand miles away from here. They refused so they refused it I came back home and I wrote to Groupon telling them my dilemma they refused to refund my money representatives and five or six emails back and forth they refused they just stonewall me and also upon deaf ears I was just getting the runaround. Finally someone on chat at Groupon told me to contact vavoline so I did. I told ***** of my dilemma and they sent me an email saying they would refund it to contact Groupon and get it credited back to my account. ********* said it didn't matter if it expired or not or whatever Groupon is trying to say ********* told me it wasn't used so they will credit back but Groupon keeps telling me it expired and they're not going to give me my money back nor will they credit my account all is falling upon deaf ears they are literally ripping me off. What is wrong with this company are they going bankrupt or something? Why would they steal money from their customers like that. I even told them that I'll just take the credit box back and use it on another oil change with Valvoline providing it comes up to the proper location here in ********* ********. I'm just getting the runaround I really need your help I'm on a fixed income I'm a senior citizen and they just stole $59 and some odd change please help me this is burglary. I'm attaching the email I received from Valvoline that Groupon will not refund me

      Business Response

      Date: 04/13/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear that the Groupon was purchased for the incorrect location and hence were unable to redeem as planned.

      I've checked your account and can confirm that the order was refunded back to Groupon Bucks on 03/24/2024. 

      Furthermore, the refunded Groupon Bucks were fully utilized towards the new purchase for Order #********** on 04/02/2024.

      Please let me know if there is anything else I can assist you with. Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support 

    Groupon, Inc. is NOT a BBB Accredited Business.

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