Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/2024 I searched the Groupon website for an oil change deal. It pulled up deals in *************. I've used this service many times before with no problem.However, when I went to use the Groupon, the business, Valvoline in *****, **, informed me that the Groupon offer was for ********* locations in ***********, ** and could not be redeemed.I attempted to get credit or a refund from Groupon and was told that my $55 is no longer eligible because it's past the "cooling off period." What? I had to be out of town and was unable to resolve the matter through their customer service chat. If a full refund is not granted, I would be OK with credit to use toward another Groupon.

  Business Response

  Date: 04/16/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your case, it seems that the voucher was purchased for the incorrect location, which led to our decision to deny the refund.
  
  Regarding your request for refund, as a one-off, I am happy to offer the credit refund. I request you to go through the fine print before making the purchase to avoid the confusion in future.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Groupns that expired before I could use them. There has been no way to communicate with anyone on the website. When you try and email them on their contact support option it does not allow you to submit your email or request. I would just like the credits on my account so I can use it for something else.

  Business Response

  Date: 04/09/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon before it expires. 
  
  Unfortunately, the expired Groupons are not eligible for a refund. Here is the refund policy's link for your reference:  ****************************************************************  
  However, you can still use the same expired Groupons at the same merchant for the same option purchased for the paid value. 
  
  In this case, I request you to try redeeming the Groupon and if you have any issues, please let me know. 
  
  Regarding the Groupon contact info:
   
  I'm sorry for the difficulty you've experienced in reaching Groupon. Unfortunately, we do not have the phone support active right now. We will resume our service shortly.
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21473071
  
  I am rejecting this response because: I requested a credit on my account for what I paid so I can use it for something else on the sight. I've had credit issued before. And I tried contacting you guys thought the sight but it will not let you send the message. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/18/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry that my previous response to your complaint was not satisfactory. 
  
  As we mentioned to you earlier, expired Groupons are not eligible for a refund. It has to be used only for the paid value at the same business for the same option purchased. 
  
  However, in your case, we've made an exception. 
  
  Given the circumstances that led to your request, Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mar 19, in the early morning, I received an email from Groupon stating that I had changed my email in my account. I had NOT done this, and so I immediately contacted Groupon support via live chat in order to regain access to my account for fear that it was hacked. I have over $200 worth of credit in my account, and potential credit card information saved. The first agent asked me for detailed credit card information in order to help me. I did NOT provide this information, as I do not see how this would help me regain access to my account. He gave me an incident number and stated that he passed my issue on to an "account specialist" who would contact me ASAP. By the end of the day, I had not received any email from an "account specialist." I contacted 3 more agents via live chat and they either asked me for more personal credit card information, or stated the same, "your case was escalated and an Account Specialist will contact you." I believe that Groupon is insecure and I do not trust them with my information. It has been 3 days, and I have still received NO follow-up regarding my account and my "issue." I do not know what or how much of my information has been compromised at this point. I tried to "reset" my password using my Groupon email; however, because it was "changed" by someone, I got an error message saying that there is no account associated with my email. I do not know what to do, and I no longer trust Groupon as a business. I would like Groupon to rectify this situation by providing access to my account, compensation for potential for any credit used, and assurance that my information and data was not compromised.

  Business Response

  Date: 04/06/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your case, it appears that we have initiated a request for additional details through ticket number ******** to locate your Groupon account for further assistance. Kindly respond to that ticket with all the requested details so that our team can proceed with further assistance.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is in order to get a refund for three expired coupons that Groupon should give a refund or Groupon Credits for. I would like a full refund instead.I purchased two Paint Nite tickets for 45$ and one Car Detailing Coupon for 99$.The customer service portal is down, and they are not accepting emails, and leading customers back to the broken customer service portal. This makes it impossible for customers to get refunds or credits back.I would like a full refund. The details are in the photos.Thank you,*****

  Business Response

  Date: 04/08/2024

  Hello Isuri,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you had some trouble with reaching out support team.
  
  I see from the provided screenshot that you were able to visit the contact page, but the option to send the email is not available as all the details are not filled in. Please fill in all the required fields to submit your request.
  
  I reviewed your order and I'm sorry to hear you weren't able to redeem your voucher. While I'm unable to issue a refund/credit for this voucher because it's expired, it can always be used at the business for the original price of the deal, toward the service you initially purchased.
  
  Please note that "Amount paid never expires" does not indicate that it will be converted to Groupon credit for making new purchases. The amount is only valid towards the initial voucher and services purchased.
  
  I hope that helps. Let me know if you have any other questions.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February , I bought two spa services : one for Botox and the other for Dysport. When I arrived to the Spa, I was advised, since Botox and Dysport are both botulents, they can only use one. Their advised was, to receive a refund or Groupns Buck credits.I contacted Groupons, and after numerous Emails, and a promesses from ************ in March 2024 at 1335, apologizing for inconveniences.She was more than happy to process a refund in Groupon credits. I confirmed, my agreement to a credit by Groupons Bucks.The coupons expires on June 11 2024, I'm sure they are awaiting, so no credit is refunded.Spa ********* of ************.Groupon: VS- 1SSB-RZ6M-MYV9-K4GV

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/15/2024 this business call Groupon charge my bank account on behalf of Motel6 Bakers [eld South the amount of $57.84 without my permission, therefore making an unauthorized charge. I requested an explanation and a returned of the funds but the business is ignoring my request. I do believed this charge to be fraudulent . but according to them it was and accidental charge i no idea

  Business Response

  Date: 04/11/2024

  Hello Gab,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble encountered with this purchase.
  
  I reviewed your case details and see that your concern was escalated to our Account Specialists team and after completing a fraud review, we were able to determine that this purchase was made by you.
  
  Unfortunately, we will not be able to cancel your order in this case, specially given that the purchase was a hotel booking and your request was submitted after the stay period had already ended.
  
  In this case, we would recommend reaching out to your financial institute for any further assistance regarding this charge.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased via Groupon a ticket to ****************. When I originally purchased for 2:30, I entered my payment and clicked submit. The page was blank and after a minute or so, I went pressed the back button to go back to the payment page and resubmit payment. Once I did that, I received a message stating the time was no longer available and to use another payment. I started the process again selecting 3pm as that was the next time shown available, but used a different card and the same thing occurred. I was thinking it was an issue with my card because my bank typically denies transactions that seem fraud (I was in *******, but live in *****); hence why I used another card. That card alerted me that a transaction occurred and thats when I noticed the payment did indeed go through, so I looked at the transactions from the original card and noticed the payment was actually submitted there also. I reached out to Groupon customer service and had email exchanges with *****, Divyadharshini, *******, and finally the supervisor *******. *** explained MULTIPLE times that there system apparently had a glitch as the payment page would go blank after submitting payment, with no confirmation or anything. I have asked multiple times to refund my money for one of the transactions $146.97, as its apparent there was something wrong with their payment page and I wouldnt submit duplicate payment for a 30 minute time difference, however they refuse. Im hoping to rectify this asap.

  Business Response

  Date: 04/07/2024

  Hello Brittany,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was September 16, 2024 I bought tickets to ***** Gardens and then I got a notice that I have to go for the basic training of the army. I tried to use the ticket but on the last week before joining the army, all of the ******** were raining that I could not redeem my ticket. I told Groupon that I cannot use it and requested a refund. They never did it in the end however I think this is not something I can understand properly that I request help of BBB.

  Business Response

  Date: 04/07/2024

  Hello Woosung,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out to us regarding your situation. We understand that unexpected circumstances can sometimes interfere with plans, and we apologize for any inconvenience youve experienced.
  
  However, I regret to inform you that the purchased deal for ***** Gardens falls under our final sale policy. As such, we are unable to issue a refund in this case.
  
  If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding and hope for a positive resolution.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15 I tried to order two tickets to attend ************************* the next day ($119/each). The first time I tried, a message came up saying that something went wrong. I tried again; the same message came up. I was NOT told that the purchase went through, which is why I subsequently purchased the tickets elsewhere. When I checked my email on the morning of March 16, though, Groupon said that the purchase had gone through. Yet Groupon ALSO said, in an email, that I had NOT completed the checkout process (see below) and that I needed to click on the link to finish up. You can't have it both ways; either I purchased the tickets or I didn't. I never clicked on the email's link. I never opened the voucher. To reiterate: since I had been getting nothing but "something went wrong" messages from Groupon, I purchased the tickets elsewhere. Hours before the luau I contacted Groupon to request a refund; my reference number is #********. Immediately I got the final sale spiel. Final sale? How can it be a final sale when I received no indication that the sale went through in the first place until it was too late? And why was I told to click on a link to complete the checkout process (which I never did) but somehow, miraculously, I wound up with two final sale tickets anyway? ***************************** told me that they receive no money until the voucher has been clicked on--which, again, it hasn't been. So it seems that the only ones who makes money in this situation is Groupon. I hope that this is a technical glitch in the system as opposed to being an outright scam. I want a full refund of $238 for the unused tickets.

  Business Response

  Date: 04/07/2024

  Hello Joy,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this. I reviewed your case and your purchase details, but we are unable to see any error with this transaction.
  
  The order was placed on 03/16/2024 03:20 AM(CST) and was confirmed immediately.
  
  Regarding your concern on receiving contradictory emails from Groupon about your order status, I assure you it is not. The screenshot you have shared is from 03/15/2024 01:37 AM and indicates that you have this offer in your cart. This is a reminder email when customers leave a deal in the cart. It does not indicate any order errors.
  
  Your order however, was made a day later as discussed above, on 03/16/2024 03:20 AM. So the checkout reminder email received on the 15th cannot be considered a notice of an error for an order which would not be made until a day later.
  
  We have been notified by your financial institution that a dispute has been issued against this purchase, so we recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21460438
  
  I am rejecting this response because:
  I disagree with Groupons position. I have stated over and over again that I tried twice to purchase through Groupon and the app/website twice told that there was a problem. For the 999th time, I was unaware that the purchase went through; my guess is that there was some sort of software glitch and the purchase belatedly kicked in. Groupons response to my complaint, says, in part, that the order was placed on 03/16/2024 03:20 AM(CST) and was confirmed immediately."
     
  At 3:20 am I would have been asleep. I would not have been aware of any confirmation. Lets be logical: why in the world would I purchase that same item  SIX HOURS LATER from another vendor if Id known the ********************** purchase had gone through? 
  
  That makes absolutely no sense.

  

  My understanding from ************** is that they dont get paid by Groupon unless they click on the voucher. In this instance, they did not click on the voucher. Which means that Groupon has my money. It is sad to see that Groupon is so money hungry that they are trying to capitalize on what clearly was an error.
  
  Thanks for your time.
  

   

  Sincerely,
  

  ***************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, on March 7th of 2024 my husband and I bought tickets to Lego land through Groupon. We were supposed to use these tickets on March 16th 2024. However, due to unforeseen circumstances my husband had to have emergency surgery on March 13th 2024. So we couldnt use the tickets before the expiration date of March 17th 2024. I have tried to get into contact with Groupon to see if we could use *********** for another day but Ive had no luck whatsoever. I dont even think that there is a real way to get into contact with this business. At this point all that I want is a refund. I am looking to get a refund through you guys (BBB). On my receipt from Groupon I was charged $147.72 but on my credit card the charge is $158.06 as shown on my screenshots that I have provided. Please let me know what we can do to get our money back. Thank you.

  Business Response

  Date: 04/07/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I sincerely empathize with the unexpected health situation your husband faced, and I hope he is on the path to recovery. Its truly challenging when life throws unexpected curveballs, especially when they impact our plans.
  
  Regarding your request for a refund, I understand your frustration. However, I regret to inform you that the sale of these tickets is considered final. Your admission date of March 16th, 2024, has already passed, and unfortunately, we cannot extend it further.
  
  We have our support page available 24/7, you can visit it using this link: ******************************************
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/16/2024

   
  Complaint: ********
  
  I am rejecting this response because:Hello, I am looking to reopen my case number: ********. I do not agree with the response that I have received from the company Groupon. The reason as to why is because there was no possible way for me to get into direct contact with them before the tickets I purchased expired I was not able to file a complaint through them because the website would never send my email no matter how many times I refreshed the page. I even tried it on different devices and it did not work. I had to do extensive research and found out about the BBB through multiple reddit users who have had this same exact issue with Groupon. I am seeking a full refund.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/27/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for not being able to meet your expectations in this matter.
  
  I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************, and ensuring customer satisfaction is our top priority.
  
  While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support