Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon 3/18/2024 for a tire alignment and rotation. Upon arriving at the merchant, the merchant stated they are unable to fulfill the terms of the Groupon. I attempted to contact Groupon on the numbers listed on the website and none of the numbers were for Groupon. I then attempted to send a message through the form in the application and it would not allow me to send the message.

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

  I have reached out to your separately via Groupon with refund options, please send the response to that.

  If you have any additional questions, please reply to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

   

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Groupon 2 months ago (Jan 23, 2024) to resolve this matter. To date, it has not been resolved. We attempted to create a business profile with them so we could provide discounted healthcare services to the area. Groupon stated our phone number was already linked to an account. We have never created an account with Groupon in the past so I reached out to them to see if there was an error from another account that created a profile with our phone number. Groupon not only will not provide us with that information even after we submitted proof of ownership at their request, they stated they're unable to create an account with our phone number. This response is unacceptable as that is our only number and how the public can reach us and has reached us for YEARS. Groupon has not showed any sufficient due process to resolve the matter. I'm reaching out to BBB in order to get Groupon to either notify us who the entity is that is ILLEGALLY using our contact information for their account so we can take proper legal action if necessary or to reach out to that business and force them to use their correct phone number so we can create our business account. If they cannot reach that business, they should pause their account as they are using our contact information without our consent!!! We will take legal action if necessary to resolve this but hoping Groupon can have the proper supervisors handle this simple matter ASAP so all parties can move on.

  Business Response

  Date: 04/14/2024

  Hello Ghazaleh,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out to our Customer Support. We specialize in assisting customers who use Groupon's at our partner businesses. I apologize for any confusion caused.
  
  To address your query more effectively, I recommend reaching out to our dedicated Merchant Support team. They can be contacted at ******************************************.
  
  Thank you for your understanding!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I thought was an oil change in my city and state only to be told after the oil change the Groupon was not at their location. I paid $84.23 for the oil change and Im out $54.99 for the Groupon purchase. Their is no mode to contact them via telephone email after the original chat

  Business Response

  Date: 04/13/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your recent inquiry, I understand that you would like to receive the refund for the purchaseFull ************* Change at ********************* Change
  
  I can confirm that our system processed your refund successfully on 03/27/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly with the *** 15270214087001134175043.
  
  If you have any additional questions, please reply to the email which I sent separately from Groupon.
  
  Thank you for your understanding.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Groupon for over 10 years. I purchased an event ticket and other services on Groupon for a vacation to ********* in March. Before the trip I found that without any warning or notice my account had been closed due to fraudulent activity. Despite many attempts at resolving this myself, Groupon refused to reopen my account and I missed the event that I paid for thru Groupon.

  Business Response

  Date: 04/01/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your account was deactivated for security reasons and you're uanble to redeem the Groupon during vacation.
   
  I could see that we already requested for the billing details earlier and the information provided by you were not matching with the details in our system. Hence, we are unable to reactivate your account.
   
  Can you please once again check for the correct info and confirm the requested details?  In the meantime, I can once again check with our Internal team to see if the account can be reactivated?
   
  Ive requested specific informaiton in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi so I bought a Groupon to get a facial done in mid February. I called this vetted merchant to make an appointment twice with no response. I emailed Groupon that I wanted a refund because I would not go to a vendor I have to chase down as they requested I keep trying (???!). I was in dire need of a facial for an event so I booked a second vendor while I waited on what I assumed was going to be my cash vs credit back. It took days to get a reply to which I argued back and forth with employees in Asia. Second vetted vendor also had not been calling back so I emailed again that I wanted a refund. At this point its strange to me to have all these vendors not replying but I found a third and I requested my refund soon so I can use this now Groupon credit towards it without buying it in cash again and being stuck with even more credit for one facial. I sent the screenshot of the timely deal I was trying to get **** says please wait four days for a reply (not business days as I get a reply on the weekend as well). *** waited and waited now for over a week for someone on my original complaint to get back to me. I start a new email because I cant reach anyone at Groupon in a timely manner. I get told several times my claim is being handled and now being told for the first time that the original vendor tried to contact me two days after I originally called - this is news to me also I have no voicemail, missed call, text, etc. I just want my refund. Im extremely upset and annoyed and will never use Groupon again after this fiasco. Also, the out of the country employees were not reading any of my emails as their reply was literally for me to keep following up when I clearly said I would not be comfortable going to a vendor that does not practice good business by following up with clients so no Im not chasing anyone down when I trusted Groupon to vet them.

  Business Response

  Date: 04/04/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I could see that both your Order # ********** and Order # ********** was canceled and refunded to Groupopn Bucks on 03/24/2024 and 03/25/2024. 
   
  You can check your balance any time from your My Groupons page.
   
  To help you with the trouible, I've gone ahead and issued $15 in Groupon Bucks to your account.
   
  This Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ************************************************************************** Groupon Bucks balance is displayed in the top right.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total. 
   
  Regarding your feedback about the business:
   
  I will pass your feedback regarding the business to the concern team to check on the issue. We will make sure that this never happens again.
   
  We love having you as a customer and want you to continue to love using Groupon. I sincerely hope you find your next Groupon experience to be more enjoyable. 
   
  Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for dance classes on 02/29/2024. Today is 03/18/2024, I have not used the Groupon. I am needing to get major surgery soon and will be in recovery for a few months so I will not be able to use this voucher. I contacted Groupon 3 times through chat, once through email. All agents have told me due to it being past the 3 days grace ****** they cannot refund me. I also asked for Groupon bucks so I could at least have the credit on the account, they again refused. I let them know that due to medical reasons, this should be reason enough to be able to issue a refund if the voucher cannot be used. Again they responded with the same copy and paste response and told me to just gift it. I want my money refunded, not gift it. I don't want my money to just be taken when the service was not used and I am getting nowhere with their customer service. If there is a medical reason something cannot be used, our money should not be just taken and not able to refunded or even credited back.

  Business Response

  Date: 04/09/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to medical reasons. 
  
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception due to the medical reasons.
  
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon. Turns out this Groupon requires a reoccurring charge of $399 for a minimum of 6 months. I would like a refund of my Groupon as this is not a savings of any kind. Unfortunately Groupon's link for " emailing them" does not work and their contact customer service Link does not work as you cannot hit the "send" button even when all the fields are completed. Phone number for customer service goes to a Life Alert sales company.

• Initial Complaint

  Date:03/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon refuse to refund me back to my card after merchant canceled three days before appointment. ******** tried to request more money not included in deal, I refused they canceled appointment. But groupon will not refund back to my card

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two Groupons for a beauty service in late 2023. After further reading up on the safety and legality of this procedure (hyaluron pen injections), I decided not to go through with treatment. No longer having a use for the Groupons, I attempted to pursue a refund. Merchant/service provider affiliated with Groupon advised me to contact Groupon instead. Groupon customer support, however, is unreachable. Selecting the feature in the app merely directs you to a FAQ. After some Googling, I was able to locate a support request submission page, only it is impossible to actually submit a request (see image attached of permanently greyed-out submission bar). After some browsing and posting to the Groupon subreddit, numerous other consumers echoed the complaint that it was impossible to reach a chatbot or live person to discuss with. The only viable solution had been contacting the BBB regarding this fraud. Even replying to their promo texts, which usually notifies a real person to respond in the case of other corporate entities Ive dealt with, has been ineffective in the case of Groupon. Groupon remains adamant per their app terms that purchased groupons retain their cash value, but make it impossible to contact a real (or even virtual) agent in the event of some cancellation or discrepancy. I am beyond the point of trusting Groupon to transfer the purchased goods value to another service, and would simply like a refund of the money spent.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/15 I purchased a massage from Groupon for $35. The merchant marked the Groupon as redeemed and won't respond to my emails. It's definitely fraud/scam. Please help.