Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for an oil change. I went to the place and they scanned the Groupon code and started the service. I marked the code as used. The retailer discovered that they could not get the oil filter off because the prior garage had torqued it down too tight and they worried about damage. They canceled the service and told me to go get the prior garage to loosen the filter then come back for the service. But now I have no active code. I contacted Groupon customer service to ask for a new code or reinstate the old code. Groupon said they can't give me a new code or reinstate the old one (I don't beleive that) and that I needed to get written confirmation that the service was not performed so they could give me a refund. I went back to the retailer and the manager sent an email to them while I was there. I still did not here back. I made a new customer service request because I wasn't hearing back from them. It's been weeks and still no resolution. I haven't heard anything from them in days.This is the opposite of customer service. I did nothing wrong and it's cost me time and money and I still don't have what I paid for. I'm never using Groupon again.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged for a promotional groupon upon check ou, tried to get a refund and no avail with app or non working customer support email. Reddit customers filed numerous similar complaints!!!

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Groupon about unused Groupons and getting credit for them, the agent online processed credits and I ended up with a refund added to Groupon bucks of near 700 bucks. I started to spend down some of them, and went to log in and the company deleted my account stating no account matched my email address. I have spent the last few days trying to get it reactivated but the chat bots keeps telling me there is no telephone, no one can help me. They want me to give credit information and that is not happening. I am not providing info to an Overseas call center- nonetheless I had an old expired card on the account- but did not use it for purchases. I had the refund to use and anticipated to use itI purchased a **** club membership that was stuck in processing. Then I bought a few concerts the pictures are attached.

  Business Response

  Date: 03/31/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm really sorry for all the trouble you encountered with this issue.
   
  I reviewed your account details and can confirm that your concern has been escalated to an account specialist for review. I've gone ahead and added it as a priority so it can be handled as soon as possible.
   
  An account specialist will get back to you soon.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21439695
  
  I am rejecting this response because:

  No One has followed up, besides saying they have escalated this. Over the last 20 days, each correspondence is the same. Some on will follow up in 3-5 business days. No one follows up. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2024, I purchased a Groupon voucher for a service from Jet-***** of *******. Despite repeated attempts to schedule the service and contacting the merchant, there was no response. After contacting Groupon support, I was assured by ******************* on January 17, 2024, that the merchant approved a refund, which was to be issued back to my original form of payment. However, I never received the refund as promised. Even after filing a dispute with my credit card issuer, Apple Pay, the merchant contested it, and Apple Pay ruled in their favor. I am dissatisfied with the handling of this matter and demand a full refund, as promised by Groupon. I request your assistance in resolving this issue promptly. Thank you.

  Business Response

  Date: 04/23/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I checked and see that your order was successfully refunded to the card used for the purchase on 03/16/2024. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa 
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon (that was valid for 6 months), the merchant was unable to complete the services and told me to trade in the Groupon, but thats not an option on the app and they have no working email/phone number from what I can find. Since I paid for it upfront, my credit card company is unable to dispute it at this time.

  Business Response

  Date: 03/31/2024

  Hello Victoria,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your experience with this merchant and that you faced issues trying to reach out support team.
   
  I reviewed your order details and I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Grouponshttp://www.groupon.com/mygroupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Please enjoy and let me know if I can help you with anything else.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 11th, a fradulent charge from ************** for a concert with "Hollywood The Promoter Presents Jacquees". My paypal account was linked directly to groupon so they were able to pay with it directly. I contacted groupon and they said they can't do anything about it and would recommend me to contact my financial isntitution. Sad news, chase bank did what they needed to for 30% of the charge, but paypal did not do anything. 70% of the charge was through my paypal balance that paypal refuses to refund. DO NOT USE PAYPAL with any institution. DO NOT USE GROUPON, the savings are not worth the hassle of lack of security.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made arrangements for a carpet cleaning package through Groupon that includes: minimum of 4 rooms/320 sq feet of total carpet space on 01/25/24. Upon arrival, **** (the cleaner), showed up to my home and measured carpets in each room and tried to charge me extra prior to cleaning, and claimed that he was giving me a good discounted rate. After I refused the discount **** then left my home without cleaning any rooms, and I later found out after trying to go through the refund process that the Groupon was redeemed without my knowledge. The merchant then blocked my number along with other numbers I used to contanct them so that I wouldn't be able to speak to the manager and resolve the issue.

  Business Response

  Date: 03/31/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked the previous conversation and see that our Internal team reached out to the merchant and confirmed the Groupon was redeemed and the service provided. 
   
  No worries, Given the circumstances that led to your request, I've gone ahead and issued $18.90 in Groupon Bucks to your account.
   
  ********************** Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ************************************************************************** Groupon Bucks balance is displayed in the top right.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted. 
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager
  Groupon Customer Support
  
  

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/24, I was on the Groupon app looking for tickets to an event in *********. I found the event and clicked into it and selected 6 tickets on the level I wanted. I expected to move to the next screen to either select specific seats or to move forward with the purchase. The app closed with no further indication that the transaction was processed or was in process. At this point, I went to another website and purchased the tickets, at a higher price than Groupon. When the second site completed my transaction, I went to my email for the confirmation to find six emails from Groupon where they had charged me multiple times for the tickets without my authorization or approval. I have communicated with Groupon for the last 7 days refusing their offer of Groupon Bucks in lieu of refunding my accounts. I have also disputed these charges with my bank.

  Business Response

  Date: 03/31/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for any trouble with this purchase.
   
  I reviewed your account and see that there were 3 attempted orders for this deal in your account on 03/08/2024. The third one failed due to a payment decline.
   
  I noted that these were purchased using PayPal, which is not a payment option that can be saved to your Groupon account for automatic payment. When making a purchase using PayPal, customers are redirected to your PayPal app or website. The payment cannot be completed directly on Groupon checkout page in this case.
   
  Unless customers login to their PayPal app or website and confirm the payment, the payment cannot be collected on our end.
   
  We do understand that sometimes customers make duplicate purchases by mistake, so even in some cases where a deal in non-refundable, we do offer an exception in the form of Groupon bucks towards the duplicate order. Unfortunately, we will not be able to cancel both transactions.
   
  However in this case, since you've already raised a dispute with PayPal, we request that you work with them directly. We're unable to proceed any further from our end at this time and we'll be required to let the dispute run its course.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21432600
  
  I am rejecting this response because:
  As you can see from the attached screenshots, these purchases were made using Autopay which does not require me to sign into my Paypal account.  I have never been asked to authorize Automatic Payments to Groupon, so I have no idea how Groupon processed this action on my behalf without my authorization.  
  

  The only acceptable resolution is a refund to both methods of payment charged. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 vouchers ok groupon. I had an issue with the business which the voucher was for because they burned my skin and I havld to get treated. I wanted to reach out to geoupon but there is nowhere on their website or on ****** that shows you where to get help. I tried following the links on the website and sent and email but it came back as an invalid email. Finally my voucher expired and I'm still trying to get help.I finally found a chat and the representative told me I couldn't do anything since the voucher was expired.... but I did not wait till it was expired to find help. The representative ended the chat without helping me. Groupon has taken my money and I have not received the service I purchased.

  Business Response

  Date: 04/23/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your request, I understand that you would like to receive the refund as you are not happy with the service.
  
  I can confirm that your order was refunded to Groupon Bucks on 03/23/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at Groupon website.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 vouchers for white water rafting trips on 2/9/2024 for ($127.40 each voucher totaling $254.80). I contacted the company to let them know I requested a refund because I could not use the vouchers to utilize after all. I was given the refund back in account credits,( not money) to use for a later date. However, an account hacker hacked into my Groupon account and began using my account credit without my consent, to purchase items and have them delivered to an address that I dont recognize. Ive contacted Groupon in regards to notifying about the company my account being hacked and someone using my account credit fraudulently. I also gave all my information as to the credit card used for the previous transactions made that resulted in being given credit in the first place, name, address and also requested a refund. The customer service person who I chatted with via online, acknowledged I did not make the transactions that used the credit however told me that my case would be escalated to an account specialist. Ive had 3 customer service representatives refer me to an account specialist and one account specialist who advised they could not help me and give me a refund and to contact my credit card company instead. I did ask for a supervisor and thier contact info where I can speak to the supervisor. However, I was told again that they could not provide me with that information and would instead see if they can refer me to another account specialist. I have provided all the info Needed to 4 individuals and yet I am sent on a wild goose chase and still Have yet to be given my credit or refund that I should be rightfully owed to me. Also there is no direct way of calling customer support or their supervisor

  Business Response

  Date: 03/31/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that there were some unauthorized orders made in your account.
   
  I reviewed your case details and see that this was indeed escalated to our account specialists team and after verification, your account was reactivated.
   
  Unfortunately, any refund assistance will have to be reviewed through your card provider directly. Please reach out to your financial institute to request a payment reversal. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/07/2024

   
  Complaint: 21430183
  
  I am rejecting this response because:

  I was given 2 vouchers as credit for a total of $254.80 as a REFUND for order numbers 1000-147136-215685 and 1000-147136-200858, in lieu of getting reimbursed to my credit card. I paid for these orders through my credit card and ultimately cancelled those reservations .I have already paid the total off through my credit card company. 

  The problem is below:

  AFTER being given the credit to my account to use, someone hacked my computer and used those "bucks refunded"/credit. That means, the hacker did NOT use my credit card for their groupon purchases. Therefore, i cannot contact my FINANCIAL INSTITUTION to request a refund because the hacker USED my Groupon CREDIT not Credit card. Therefore, the liability of retrieving my stolen credit would be through GROUPON not my credit card company. 

  I didn't request for my account to be reactivated. i just want my money back  of $254.80, please. 

  Attached are a FEW ITEMS of the person who used my credit and the address they used to ship the items. AGAIN, my credit card was NOT used for the items purchased but was the GROUPON CREDIT issued to me for a previous order(s). 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for not being able to meet your expectations in this matter.
  
  While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.
  
  If you have any other concerns or inquiries, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support