Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Groupon for double charging me for a purchase made on Saturday, May 4, 2024. Despite buying only one set of ****************** concert tickets, I was billed twice for the same quantity.Upon noticing this within 30 minuets, I attempted to reach out to resolve this issue by contacting Groupon's customer service team via their chat box feature on their website. I provided all necessary information, including proof of the double charge, during the chat session. Despite my efforts, the issue was not resolved, and I was unable to speak with a customer service representative directly as they no longer have a working customer service number.I am seeking your assistance in obtaining a refund of $53.62, the amount erroneously charged to my account.Attached is the chat transcript for reference. Your prompt intervention in resolving this matter is appreciated.Sincerely,Kikelomo

  Business Response

  Date: 05/26/2024

  Hello Kikelomo,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble you encountered with this order.
  
  Upon checking the details, I wanted to inform you that your refund has been successfully processed.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Credits in your account.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may *************** April 26, 2024, I purchased a subscription to ****************** through Groupon.I was not able to use the subscription because it was extremely complicated to access.There were a number of processes that were required to be completed, which also included clicking on several different links, waiting on verification emails, among other steps.I was not able to access the app.I grew tired of trying so in less than 15 minutes, I contacted Groupon and requested a refund.My request was denied because the Groupon representative stated that the fine print said that all sales were final.That business practice is completely unfounded.I would like my money refunded.I did not, cannot access the product I purchased; therefore, I am unable to use it.I have communicated with Groupon and requested a refund for $50.99 from Groupon.Groupon refused to comply.This message is being sent to Groupons Administrative Headquarters, and to the Better Business Bureau.Screenshots of the Groupon transaction purchase are available upon request.Thank you,****************************

  Business Response

  Date: 05/26/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble caused with this offer.
  
  I reviewed the deal information and see that the requirement to visit the merchant website to complete your redemption was indeed provided in the offer details before your purchase was made: "After purchasing this deal, you'll need to visit the merchant's website to complete redemption."
  
  Additionally, the redemption steps also only include 1 link to visit, which I've included below:
  
  Redemption Instructions
  1. Pull up voucher with our mobile app (or print it out).
  2. Online registration required. Visit *********************************************.
  3. Once in the redemption center, enter your offer code and click continue
  4. Enter your email address and click Redeem.
  5. Once you click Redeem, you will be sent an email with instructions to download your package.
  6. Enjoy!
  
  I also noticed that your Groupon code is also redeemed as of 04/30/2024.
  
  Unfortunately, we will not be able to offer a cancellation on this Final Sale offer, as there were no issues found with the redemption process, and the Groupon code also shows as used.
  
  I request you to kindly reach out to ****************** if you require any assistance with your subscription with them.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date: March 31, 2024 -Amount Paid: $456 -I purchased 3 Tickets to Universal Studios of ******* but the confirmation stated for Universal Studios of *********. -A full Refund or reissued 3 tickets for redemption expiry April 30, 2025.-Groupon refused to resolve this issue. -confirmation number TP-9THB-TC1Z-NLSN-6575 and order number ********** tickets were never scanned into park. -This deal was listed on Groupon March 31, 2024 and purchased on this same day. Dear BBB, I hope this message finds you well. This listing was misleading on the park I originally made reservations for. I had to purchased additional tickets via Universal Studios of ******* for that same day. Groupon says that the tickets are considered void because a date was selected during the reservation. Selecting a day doesnt mean I redeemed the voucher. I never had a chance to use it. I never even viewed the tickets. However, my bank reached out to Groupon. It was determined Groupon will not issue a refund. I should be granted the chance to redeem my tickets or a refund . The listing on Groupon was a misleading advertisement on the actual amusement park. I am being scam out of my money. $456 is a lot of money for someone to refuse rendering services. Groupon is making it so difficult to issue the tickets I paid for for redemption. I prefer my money refunded because I already purchased tickets for that day when I was in ******* on vacation.

  Business Response

  Date: 05/26/2024

  Hello Angel,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this offer.
  
  I reviewed the details and see that this offer was exclusively advertised for Universal Studios Hollywood. I've included a screenshot of the offer page for your reference.
  
  Additional, along with the offer title including the location, the Fine Print also specifically indicates that "ticket not valid at Universal ******** and "Unused visits are forfeited".
  
  We understand that you did you visit the location, but your order was for tickets for a specific date. Tickets do not hold any value past that date.
  
  Unfortunately, in this case we will not be able to offer any cancellations towards your tickets.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a Groupon as a gift for me on March 10, 2024 (Order #: 1000-147309-629389) for a manicure/pedicure at a salon named *************. The expiry date for this Groupon is listed as September 6, 2024. After multiple attempts to contact the salon to book my appointment, they have not returned my phonecalls despite leaving voice messages. I proceeded to contact Groupon for assistance to resolve this issue on April 17, 2024. A ****** search of this salon also indicated that the business was listed as "temporarily closed" and their official website had disabled their online appointment booking services with no indication of re-opening. All of these above details were provided to Groupon. A Groupon customer service representative replied to my email stating that they will direct my complaint to the Resolution Team and I will hear back from them within a maximum of 7 days (photo of email correspondence stating this has been attached). I did not hear back from Groupon after the 7 days as promised, so I emailed **************** back on April 25, 2024 and then again on May 1, 2024 to follow-up. To date (May 4, 2024), I have still not heard anything back from Groupon on how they are going to resolve this issue. A full refund of $83.00 is the only appropriate solution. It is extremely irresponsible of a company to charge a customer for a voucher where the salon is currently not in business and to not hold any accountability for this. This is especially true since Groupon **************** had initially stated the Resolution Team would help resolve this matter within 7 days then proceed to ignore all follow-up correspondence. I am reaching out to BBB to rightfully demand a refund from Groupon and in hopes this does not happen to other customers.

  Business Response

  Date: 05/27/2024

  Hello Justine,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your case details and see that after the escalation that was confirmed to you on April 17th, our team did get back to you on April 19th and had given a link to claim your refund. Additionally, we're unable to locate any follow up emails from your end after the escalation was initiated.
  
  Since you had requested the refund back to the purchase card, the refund email was sent to the original purchaser instead. I see that you have mentioned that it is your husband, so I request you to kindly have them check their emails under the case number 72538875.
  
  Currently, though we're able to issue credits to a recipient's account in case of a gift voucher, a refund to the card still goes back to the purchaser.
  
  I hope this clears things up and thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a reservation through Groupon for a night at the *********************************** on April 28th. When I purchased it, they charged me twice $373.44 each equalling ******. I contacted them immediately via email. After a few days of not hearing back, I emailed again. I finally got a response that it was past the cancelation deadline of April 19th. This made no sense. So I responded with a screenshot of my purchase date. They then responded that I missed the 9 day cancellation date. It has currently been 7 days since my purchase. They are giving me the ring around and refusing to provide a customer service number to a manager to talk to a person to get the double charge corrected.

  Business Response

  Date: 05/26/2024

  Hello Skyla,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this order.
  
  I wanted to inform you that your refund has been successfully processed after we received the approval from the hotel.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  Regarding the cancellation deadline, as indicated in the Fine Print, "9-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable".
  
  Since your booking was made within the cancellation window, it was non-refundable. You will always find any non-refundable bookings highlighted on the checkout page.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21667865
  
  I am rejecting this response because:

  I appreciate greatly that the refund was processed, however I want to make sure you understand that the issue wasnt the timeline of the refund time frame of 9 days. The issue was that your system had some sort of glitch and charged me twice for the same purchase. So it has been frustrating to have you all keep telling me you could refund because of the 9 day when that was not the issue in the first place. Trying to get help with this issue was extremely difficult. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon allowed a fraudulent company to advertise a deal on their app. I purchased the deal believing i could trust Groupon to vet the vendors they advertised. The vendor then did not use the Groupon stating it was already redeemed (if was not and I have photos to prove it) and then charged me over 400$. I reached out to the fraudulent company to try to get my money refunded but they would not reply so I had to file a claim with the bank. I then asked groupon to return my purchase from them since I was not able to use the Groupon and they allowed a fraudulent company to scam people on Groupon. Groupon tried to offer me a pitiful 20% back... for a Groupon I got 0% use from. So I told them no I will be filing another dispute with my bank. Days later Groupon sent me an email offering a full refund and then told my bank that they would be giving me a refund so my bank canceled the dispute. Weeks later and they have yet to process a refund. They will not respond to any of my messages. Do NOT trust Groupon. They do not ensure the product and services they offer are not scams and will actively participate in the scamming as well.

  Business Response

  Date: 05/27/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I wanted to personally apologize for the disappointment you experienced during your stay. Your feedback is extremely important to us, and we appreciate you taking the time to share your experience. It helps us review the deals we offer and the businesses we work with, ensuring we provide the best service possible.
  
  I wanted to inform you that your refund has been successfully processed on 05/14/2024.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased many Groupons over nearly 10 years. For some reason, the older Groupons didn't show up in my account until recently. I had forgotten about them. So I have 12 expired Groupons; what they say about expired Groupons is that the promotional value has expired but they are always worth what was paid for them. Many are local businesses that have closed. There are national businesses for which I have asked them repeatedly for instructions on how to redeem these expired Groupons and they either ignore my request or provide instructions that don't work. I have exchanged around a dozen emails with them. They ask for the same identifying information over and over. They say they'll provide me Groupon bucks for the first of the expired Groupons (I have a spreadsheet I keep sending them) and completely ignore the other 11 expired Groupons. I keep telling them I don't want Groupon bucks because I moved to a small town where there are no businesses that participate in their program. This is not inconsequential - it is $374.

  Business Response

  Date: 05/26/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this. Checking your contact history, I see that your refund and redemption concerns were addressed under the support request ******** on April 28th, but we did not hear back from you to confirm the refunds.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21663083
  
  I am rejecting this response because:
  

  I have $347 in expired Groupons, some for local businesses that have closed, some for national businesses for which Groupon customer support keeps supplying me with instructions that do not work. Please see the attached files which show the errors I get when trying to redeem the national Groupons, following their instructions.

  I am asking for $347 to be refunded to my credit card, not Groupon bucks. I do not want Groupon bucks because I am in a small town with limited options and I am not interested in the national Groupon offers, as I am a senior, and they offer products I do not need or want. They have my credit card info from a refund they completed within the last few months for a business that closed during the redemption period.

  Thank you,
  
  *****************************

  Business Response

  Date: 06/13/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm really sorry for the continued trouble with this. However, we will not be able to offer a refund to your card for any expired voucher. Please let me know if you'd like to proceed with the Groupon bucks that were offered, unfortunately we're unable to provide any alternative to this.
  
  Regarding your Papa ****'s voucher, the error page that you have shared comes up when the Groupon voucher has already been redeemed in the past. In which case, your gift cards were already emailed to you by Papa ****'s. Given that this purchase is from 2015, it is possible that you might've forgotten to use the gift cards.
  
  For the Shell Fuel Rewards Card deal, you had provided your shipping address at the time of purchase, and we shipped you physical Rewards Cards. This is not an offer that you have to redeem online now.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/23/2024

   
  Complaint: 21663083
  
  I am rejecting this response because:

  The representatives at Groupon continue to ignore the fact that all the Groupons for which I am requesting refund  are EXPIRED. They cannot be used in any form. 

  They gave me instructions multiple times about online redemption that were wrong. Now their claim is that I have physical cards that can be used. They cannot be used. THEY ARE EXPIRED.

  They are offering to provide me with Groupon bucks which I really don't want but if that is the only alternative, I will accept them FOR THE FULL VALUE I'VE BEEN CLAIMING OF $347.

  THANK YOU for your assistance in this matter.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 12th 2024 I purchased a voucher from Groupon for a hotel room stay at the **************************************. For a one night stay May 1st checking out May 2nd. When I arrived at the hotel May 1st they had no record of groupon making a reservation for me. After speaking with multiple groupon agents over online chat the issue was still unresolved with no one making any effort to help me redeem my already paid for voucher. In order to avoid sleeping on the street in ************* I paid out-of-pocket To the hotel for a new reservation. I have since Again contacted Groupon for a refund For the service I paid for but they did not provide, And was similarly dismissed by an agent this morning. Groupon no longer has a customer service phone number and their chat agents quickly close every chat after about 4 minutes whether or not they have resolved the issue. I am attempting Only to get a refund for the amount I paid to Groupon. My Groupon order number is 1000-147154-265956

  Business Response

  Date: 05/24/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I am sorry for this trouble, this was not the experience we wanted you to have. Upon checking, I can see that your voucher "BD-4S2N-1VJL-2ZBL-JKSN" has been already refunded back to your credit card on 05/13/2024 at 09:17 AM.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6, 2024 I purchased a Groupon voucher for Great Value vacations through my credit card. When I originally made the purchase I was told it was declined. I made the purchase again. Unbeknownst to me the purchase was charged two times. I did not find out about the duplicate purchase until April 7, 2024. I called my bank April 7. They gave me a phone number for Groupon but the number they provided was invalid. The bank initiated a dispute on April 8, 2024. Groupon declined the refund. On May 2, 2024 the representative at the merchant, Great Value vacations suggested I contact Groupon via email to request refund and explained how to contact them. I emailed Groupon on May 2, 2024 and they responded on May 2, 2024 and said they could not give me a refund because the deal has expired. However the deal has not expired when my bank originally requested a refund on April 8, 2024. Groupon has been unjustly enriched. I would like a full refund to my credit card.

  Business Response

  Date: 05/26/2024

  Hello Amber,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your concern with this case.
  
  I reviewed your account details and see that you did made two separate orders for this deal in your account.
  
  As an exception in this case, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. We also sent you an email right away explaining that we'll continue attempting to process your order.
  
  In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.
  
  Regarding the dispute, please note that disputes are usually only accepted in case of a fraudulent transaction, or if the merchant fails to provide the service. Disputes are not recommended for accidental orders, as these are always subject to the merchant's cancellation policy.
  
  You can always reach out to our support team for any assistance, and as long as a request for cancellation is made within the return window, we're always happy to cancel the orders for you.
  
  But in this case, you had reached out to your bank directly and submitted a dispute, without contacting our team. We received the dispute notice on 04/10/2024, whereas your first contact with our support team was on 05/02/2024.
  
  Additionally, you had filed the dispute towards the order that was already redeemed on 04/07/2024, instead of the unused order. Given this, our team had to deny your dispute claim as not only was the order not fraudulent, but was also used.
  
  By the time you contacted our team on 05/02/2024, your voucher was expired(04/26/2024). Please note that your initial contact with your bank or the dispute date cannot be considered when reviewing the case on our end. We can only process cancellations according to the date we receive the request from the customers.
  
  I hope this clears things up, and thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2024 my Groupon account was hacked into and 4 unauthorized purchases were made to the same laser hair remover spa. Three transactions were $430 each and the fourth transaction was $318.00 totaling $1608.00. I found out that this had happened around noon on 4/26/24 and was luckily at my bank when it happened. I immediately notified the bank and cancelled my card and changed my Groupon password. I also reached out to Groupon, while I was at the bank, through their secure chat and made them aware of the situation. Their representative, *****, said that I would hear back from the resolutions team in 2 business days. By the end of 4/30/24, I had not heard from Groupon so I reached back out to their customer service representative, ***, who reiterated the same as *****. No response from Groupon on 5/1/24, so I spoke with another representative, *****, who was a little more helpful but still reiterated that I need to wait for the resolutions team to reach out to me. Today, 5/2/24 I received an email from ******* who told me to do everything that I already did (change password and remove that card from the account) and then to reach out to my bank for a refund. Attached you will find the 4 transactions, highlighted pictures of the withdrawals from my bank account, screenshots from my 3 online chats with their representatives, and finally screenshots from the email that I received today

  Business Response

  Date: 05/24/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I am sorry for this trouble. I understand that four transactions have been made without your authorization. Upon checking, I can see that the issue has been escalated to the concerned team and they have updated you via email stating to reach out to your banking or financial institution to file a dispute at the earliest and discuss this matter further with them. They will be able to assist you in finding a solution to this issue. Please let us know if there's anything else we can do to help.
  
  Once again, I am sorry for this situation and the inconvenience that have caused you!
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/24/2024

   
  Complaint: 21660029
  
  I am rejecting this response because although my bank is working with me I do not feel as though it should be their responsibility to do so. Groupon financially benefited from someone breaking into my account on their website and using my information to make multiple purchases. Why doesnt Groupon have a two-step verification system like most other businesses who use online purchases? Or recognize that these purchases were made at a location that is thousands of miles away from where the registered credit card is from? Wouldnt that be an alert to their system that this could be an unauthorized purchase? Groupon has no recourse in this situation and is bad business. I get the same scripted response with every email they have sent. I will never recommend them to anyone to use and will never, ever, use their service again! 
  
  Sincerely,
  
  *************************