Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/7/24 bought a Groupon for SC ********* Spa one bikini or Brazilian Wax Quantity 3 for $ *****- business will not honor the 3 Waxes and says Groupon puts these Coupons out without her approval. This is false advertising per Groupon.I would like a full refund to the card I used to purchase this coupon. This is a duplicate problem as my daughter also purchased this Groupon And received an email from Groupon stating they would not refund her but would give her Groupon credit. Not acceptable business practices. Thank you
Business Response
Date: 05/21/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the additional 2 Groupons as planned.

I checked and see that the deal fine print has the restriction, "Limit 1 per visit". In this case, the merchant will not accept more than one voucher in one visit.

In consideration of the situation, Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/21/2024

Complaint: 21681432

I am rejecting this response because: Groupon took my money for services that were falsely advertised
and therefore I want my money returned to me in full $48.97. Not in credit for more Groupon.
I would like a full refund for the services paid for (3 Waxing's).
After this experience I will not be using Groupon.

Sincerely,

***********************
Business Response
Date: 06/05/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with this purchase.

I've processed the refund for the 2 unused Groupons back to the card used for the purchase on 05/22/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon website had an offer for a "Three Pack: 12x18 Custom Head Cutouts on a Stick + One FREE Bonus Cutout". The original cost was $49.99, but their site offered it at a reduced $11.69 with a Promo code, but they provide an addition discount that made the cost $9.74. Groupon site states "Each purchase allows you to upload 1 custom photo Standard shipping is not included and starts at $9.99. Express shipping options are available for an additional fee. 1, 2, and 3 day Guaranteed shipping is also available." "Copy the code listed under "VOUCHER". This is your redemption code. ""How to Complete Redemption Visit ***********************************************************">, and select the product that matches your Groupon purchase (1, 3, 5, 10, 50, or 100 pack)Upload your desired image, and then click ADD TO CART when ready.If that is all youd like then click CHECKOUT.At checkout, enter your redemption codes (starts with BB)Enter your shipping/billing information and complete checkout".When I followed the instructions the merchant website attempted to charge me $79.98 plus $33.99 for shipping for a total of $113.97. Groupon website states about the deal "Standard shipping is not included and starts at $9.99." So I can understand the $33.98 fee for shipping. However, the Groupon site does not state that I will also be paying $79.98. The original 3 pack offer was $49.99, but their site offered it at a reduced $11.69 with a Promo code, but they provide an addition discount that made the cost $9.74. So the it would be completely ridiculous for me to think that I would end up paying $79.98 for anything associated with this offer. I reached out Groupon via chat and they kept trying to spin it like I was having an issue with the shipping, even though I advised the shipping wasn't the problem, the problem was the $79.98 that was supposed to be now paid to redeem the offer. I want a full refund of $9.74, or a credit for from Groupon for the amount.
Business Response
Date: 06/06/2024
Hi ******,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
Regarding your complaint: I have reviewed and understand your concern that you are disappointed with the total cost of this order shipping in order to redeem it and finally need a refund for this order. Upon checking, I can see that on 9th May, our Supervisor guided you with redemption instruction steps and also attached the screenshot for reference. I am attaching the steps again: I request you to choose the option 3-Pack 12x18 Big Head only once. I've attached the screenshot for your reference. Once you select the correct option for One quantity, the promo code will be applied completely and the Three-Pack: 12x18 Custom Head Cutouts on a Stick + One FREE Bonus Cutout will be sent and only the Shipping will be charged. I request you to check all the 3 screenshots and try redeeming the Groupon.
Were the steps helpful to redeem the order or do you still need a refund? Please confirm.
Thank you for understanding!
Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a groupon from the company "Groupn" for a maid service Cozy Maid. The "service" was horrible! I paid for 6 hours, the girl left after 1hr. She didn't bring any cleaning supplies (which is Clearly stated in the contract she would bring her own supplies). I put out every cleaning product I had and supplied with vacuum and Broom. She was late, she was rude and brought "a friend" without even asking for permission or any notice. When she left she said she was going to buy cleaning supplies... she never came back, didn't clean at all (on her phone the whole time), and then had the nerve to text me "yo house is nasty ". Rude!!!! This is not a professional service and I blame Groupon for offering the service and charging me, and thr company Cozy Maid for hiring and sending someone so rude and unprofessional to my house. I have contacted both groupon and Cozy Maid they offered credits toward my next housecleaning. I refused and said I would NEVER use their company again! I asked for a full refund from both Cozy and groupon and have gotten no help at all.
Business Response
Date: 05/21/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked the deal restrictions and see that "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services". If you are not happy with the service, please reach out to the merchant again for a resolution and they will help you.

However, I do understand the situation, to help you with the trouble, I've gone ahead and issued $40 in Groupon Bucks to your account.

These Groupon Bucks will never expire. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Regarding the Merchant feedback, I'll be sure to pass this to the concerned team and make sure this never happens again.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a groupon purchase for a software. I was given a link to download the files, I went to scan the file for viruses, and I saw that the file does not contain a "activation code", rather, a device the "hacks" the software.The software they are selling on their website is hacked/cracked/pirated meaning it is illegal. They did not want to refund me. I kept telling them and showed a screenshot of the executable file that showed that there was a hacking tool to crack the serial code that needs to be entered. This reddit channel shows that the file is a "hack" file meaning that it is used to hack software: ***************************************************************************************************************** They refuse to refund me or take down the listing. The name of the file I found was "HackTool:Win32/Crack" which is used to illegally crack software.
Business Response
Date: 06/06/2024
Hi Rahul,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding order #**********, you have stated that "The software they are selling on their website is hacked/cracked/pirated meaning it is illegal". We never intend to up, set our subscribers, and we genuinely appreciate your thoughts. At Groupon, we're committed both to our customers and to our merchants. We are actively working with our partners to keep our offerings socially conscious and up-to-date, and to get as many great deals into our customers' hands as we can. That said, we always want to hear what our customers think, and we take that feedback seriously. I apologize if we've upset you. I will forward the feedback to the concerned team.

Upon checking, I can confirm that the order has been already refunded to your Groupon credits on 05/10/2024 at 02:49 PM. The credit is available to spend immediately and will never expire against almost anything on our site.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 29, 2024 I place a Groupon order, Order # ********** for parking at one of the long-term lots for ***********. The parking lot was run by Parkwhiz.After returning from our trip there was damage to my car. ParkWhiz refunded the $189, but had to refund it to Groupon.After multiple contacts with Groupon under case # #******** I finally had the issue escalated to a person identifying themself as a supervisor, ******************** This person told me they would issue the refund from ParkWhiz and I asked for it to be returned to my original payment method.After several days I got an email asking me to click on a link to Choose my refund method - Groupon Bucks or my Original Payment method. The link brought up the two choices but would not allow me to select refund to my original payment method. The website kept throwing an error.After several days of trying I contacted Groupon through the Chat Bot on the page that was throwing errors. I was told by Agent ***********, case number for your reference - ******** that I had not selected the method of refund in the required three (3) days and was therefore no longer eligible for a refund. I reached back out to the supervisor I had been working with, ******************** on April 22, 2024, to explain that I kept getting errors on the link they sent and was now being denied my refund. I aksed them to respond.As of this writing, May 7th, I have had no response at all.I consider that through deception Groupon has stolen the refund that ParkWhiz issued for me purchase. I have copiers of the Chat transcript being told I had passed the deadline (which was never disclosed to me) and I can provide all copies of email communication regarding this issue.I want a refund issued ASAP - This is ridiculous
Business Response
Date: 05/24/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon checking, I can understand that you are unable to access the provided refund link. And, now it has been refunded successfully on 05/20/2024 10:25 AM to your original form of payment. You would have received a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/05/2024

Complaint: 21676766

I am rejecting this response because:
Good day,
This case got closed before I could respond -

I was told by Groupon that a refund had been issued on May 20th.

I never received the refund.

I would like to reopen this complaint.
Please let me know if I need to do anything further.

Thank you,

****************************
Business Response
Date: 06/11/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that your concern is regarding your refund status for this order #**********. I am sorry for any trouble or delay here.

Upon checking, I can see and confirm that the refund was processed successfully to your original form of payment on 05/20/2024 at 10:25 AM. I request you to check your bank statement whether you have received any refund of $189.00 from Groupon. If still, it is not reflected, please check with your respective bank with the provided refund processed ARN reference number which is sent to you via email.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupons in December of 2023 as a gift for my son totaling $179.00 and followed the redemption instructions for the merchant to send me the 2 VIP cards. I heard back twice from the merchant over the past 3 months that they were sending the cards but never did. I reached out to groupon sending emails of the numerous attempts I have made to get the cards I purchased only to get a contact stream of emails stating I need to reach back out to the merchant who isnt answering my emails. I have also requested a refund if I cant get the passes I purchased even though I followed all the requirements and sent documented evidence and still have had no resolution. Im very frustrated at this point.
Business Response
Date: 05/24/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon checking, I can understand that you are unable to redeem this order #********** and requested a refund. I am sorry for any trouble caused.

Upon checking, I can see that this order has been already refunded back to your Groupon credits. Now, your current credit balance is $134.25. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I really dont know where to start. I have been trying to get a refund from Groupon for the pass there weeks. Initially they said they could only give me Groupon bucks which I didnt want and I read there policy and it didnt say that they cant refund money back to customers . so I filed a dispute with my bank to get my money refunded back to my bank and not Groupon bucks. Then after emailing them back and forth they offer to give me a refund back to my bank , but since I filed a dispute with my bank they said that they couldnt refund my money,, but if I cancelled my dispute with my bank which I did they will refund my money. Then they said they needed proof of the cancellation which my bank said that they sent them a confirmation letter to let them know that I canceled my dispute, but they said that they hadnt received it . but they received the one that initially said that I filed a dispute. then they wanted proof that I canceled the dispute so I email them proof of the cancellation the letter my bank mailed me saying the dispute is closed. Then they emailed me back saying the funds would be in my bank within 48 hours well 48 hours has come and gone , Now they are telling me the dispute is still active so therefore they cant refund my money that I have to check with my bank. I am so frustrated with them I dont know what else to do. My bank says the dispute is closed and now that I am filling a complaint with you they probably say they cant refund my money because I filed a complaint with you . I just want my refund as they promised in the email they sent me I hope that you understand this I know its a lot. But I been dealing with them for weeks now. I can send you all the emails if you need them saying they are going to refund my money. I am so frustrated with them I just dont know what to do to get my refund from them. Can you please help me get my refund from them. I dont know how to attach the emails can you send me a link so I can attach them
Business Response
Date: 05/24/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that you have requested a refund for these two orders "#********** & #**********" as you no longer wish to use them.

Upon checking, I can review and confirm that the refund has been processed successfully for these two orders on "05/07/2024 at 03:32 AM". If you have still not received the refund, please check with your respective bank.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a reservation, and my money has been taken. I called **********, but no reservation was set. I called six times. There's no Number to call for Groupon, so I spoke with a chat, and no one can help me. They said they could resolve it in 5 to 7 days. My reservations are set for May 9, which I do not have 5 to 7 days. I asked for a refund, and they stated that I could not get a refund, so I dont have a room and I dont have my money; they have scammed me
Business Response
Date: 05/21/2024
Hello Lanilta,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to check in as planned due to the reservation issues.
I checked and see that the reservation is now refunded to the card used for the purchase on 05/08/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

I apologize for the trouble this has caused. We love having you as a customer and want you to continue to love using Groupon. I sincerely hope you find your next Groupon experience to be more enjoyable.

Please let me know if there is anything else I can help you with. Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased water park tickets and went to the water park and was told my ticket was for a different day. When I purchased the ad read as a weekday ticket or a weekend ticket so I thought there was only 2 categories. I contacted Groupon within minutes of the purchase and the water park refusing entry. I asked the water park for a refund and they said oh just reach out to Groupon for help. I was contacted hours later without no resolution. Groupon representative did not offer any solution. I would have even been happy with being issues store credit. Ive shopped many times from Groupon but having a business with a no refund policy even when its a mistake that was attempted to be corrected within minutes is absurd.
Business Response
Date: 05/24/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that you have mistakenly purchased the Water Park tickets for the wrong dates.

Unfortunately, it is hard for me to know which order you are referring to. I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a PayPal account, please provide:

The PayPal invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the PayPal account

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had similar issue to other complaints posted here. On April 18, 2024, I noticed that I was billed twice for the same transaction by Groupon due to a technical issue during the payment process. The payment process froze while purchasing the ticket, even though I refreshed the page and received an error message. Assuming the transaction did not go through, I made another transaction, only to discover that both transactions hit my bank account on the same date and time. I contacted Groupon customer service immediately after I noticed the charge (within 30 of purchase) but they refused to refund one of the transactions due to company policy. I reached out to my credit card company but not sure they can help me. Groupon did initially offer Groupon bucks to me but wouldnt return my money these Groupon bucks are also limited on what you can spend them on. I eventually reluctantly decided to accept these Groupon bucks but after I decided to accept them have now started ignoring my emails. This is completely unacceptable and a disgusting way for a business to make money.
Business Response
Date: 05/24/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I have reviewed and checked that the dispute is closed. In this situation, I have gone ahead and canceled order #****-147514-830231 and refunded back to your Groupon credits.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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