Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello! Tuesday 5/7/24 our family decided to visit the **********, FL aquarium. Prior to leaving we purchased via Groupon two adult tickets, totaling $69.70. Groupon indicated the transaction was successful and we headed out. We arrived and I accessed my Groupon account to present the paid voucher for admission, however i discovered the voucher status was "order processing. Please refresh again in one moment". Approx 20min had passed since i had seen indication of success purchase, so i set out to contacf customer service. I initated an email with my concern. Customer phone support did not appear to be available. I also download the app to initiate a chat, however the chat did not connect me with an agent within several minutes that i waited. In that time, i did see the payment debited from my bank (paid via debit card). I did eventually receive email reply that indicated apologies for chat delay and for Groupon's processing delay (they admitted their system was taking longer than normal and said i would receove an email once processing was done - the only email i received about the order was one within a few minutes of purchase, which indicated the purchase was successful and the voucher was available for use at that time). I waited and tried to resolve for as long as we could before we needed to move on with our day - at the time i last checked, 50minutes had passed after successful payment with the voucher still unavailable. I'm not sure of how long it ended up taking, but the voucher is now available. I am back home in MI and unable to redeem the voucher after Groupon's failure to deliver their sold product in good faith and within a reasonable timeframe. Groupon's customer support indicated they would not issue refund as the fine print indicated "final sale" . This fine print was very apparent to me at time of purchase - i do not contest their terms, but do fault them for their inability to deliver their sold product. Please help! Thank you sincerely
Business Response
Date: 06/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are requesting a refund for these two vouchers "VS-V1G9-JFC7-CVSV-J11T & VS-V5YV-ZFPB-5TTM-TJMG" as the order was not available to use at that time. I am sorry for that experience.

In this situation, I can check and confirm that our team has already processed a full refund of $67.90 to your Groupon credits on 05/22/2024 at 11:10 PM. The credit is available to spend immediately and will never expire against almost anything on our site.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon advertised today may 9th at 6:30 pm an ***** **** club membership and have transcripts where they communications dropped and cant email corporate it kicks it back
Business Response
Date: 06/06/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am really sorry for this trouble, I understand that you have faced a trouble while purchasing this deal: *************************************************************************** .

Upon checking, I can see that our team have already addressed this price discrepancy issue and offered $20 as Groupon Bucks. Now, I can confirm that you have used these $20 Groupon Bucks to make a purchase of ***'s club membership voucher. I hope now your issue has been resolved and once again we are really sorry for this experience.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon fir a restaurant when I went to the establishment the woman asked for my phone to redeem the Groupon then said oh youve redeemed it already Ive never been to the restaurant in my life I asked for a refund and they are accusing me of redeeming the Groupon which is not true
Business Response
Date: 06/07/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that the merchant was not honoring your voucher stating that you have already used it. I am sorry for this trouble.

While checking our records, I can see that the voucher was redeemed/used in April month (11/04/2024). And, the merchant confirmed the same with us. In this situation, as the voucher is "redeemed", I am unable to process a refund for this voucher without the merchant's confirmation. As a business, we are committed to both merchants and customers, so please try to understand our limitations in this matter. I understand that this may not be the outcome you were hoping for, and I apologize for any inconvenience this may cause.

Thanks for understanding! Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/07/2024

Complaint: 21691510

I am rejecting this response because:

Sincerely,

*******************************
they are incorrect Ive never been to this business nor have I used the Groupon Ive explained this to them several times I did not use it I want a full refund this business owner did something to my Groupon which made it look redeemed when I walked into her restaurant it said redeem your Groupon and I gave it to the owner and that was the first and last time Ive ever been to that restaurant
Business Response
Date: 06/18/2024
Hi **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern but please try to understand our limitations in this matter. As a business, we are committed to merchants also, so as they have confirmed that you have used the voucher we are unable to go ahead and cancel the voucher. I am sorry for making you upset.

In this situation, as you are our valuable customer with 59 orders, as an exception I have offered the full amount of $15.00 which you have paid, as Groupon credits to your account without canceling the voucher. The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the evening of March 27th my wife ordered 3 tickets to the *************************** for a total price of ******. Immediately after ordering we received and email saying that 6 tickets had been ordered. This was two orders of 3 tickets each. When I realized we had been double charged I emailed Groupon asking for a refund. I was then told by Groupon that the fine print states that no refunds will be given. This would be fine if we had actually purchased the tickets. However, this extra charge was made by Groupon without our authorization. Reading through other Groupon reviews I see that we are not the only ones that this happened to, and it seems to be common. We are just requesting our money back and should not be charged because Groupon charged us through either a technical issue on their end or because of malicious on their end.
Business Response
Date: 06/06/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that you are requesting a refund for the duplicate charge. I am sorry for this trouble.

I understand that you are unsure why you have double-charged. If you feel like your account has malicious activity, I request you to keep your account secured by changing the email address and passwords. And, also not to share it with any of your friends or families.

In this situation, I have gone ahead and canceled the duplicate voucher "TP-2NBX-G32R-GV6B-XJ9F" and offered a full refund to your original form of payment.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/07/2024

Complaint: 21690268

I am rejecting this response because: Once my money hits the bank I will accept this. However, even though I doubt I will get an answer to this, I would like to know why it took a dozen emails, several phone calls, going through my bank, threatening legal action, 3 months of time and going to the BBB to get get an issue which was caused by your system fixed. Especially seeing as I was told this entire time that a refund was absolutely impossible.

Sincerely,

*********************
Business Response
Date: 06/19/2024
Hi Kimi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I completely understand your concern. However, this deal has a restriction as "All Sales Final". This is a condition that was set by the partner when they agreed to feature the deal on our site. As a business, we are committed to both merchants and customers.

I understand the situation you have faced by sending dozens of emails, phone calls, and legal action emails to get a resolution on this matter. Unfortunately, we were unable to refund that Groupon under any circumstances and hence the refund was denied initially. I understand your frustration, I am sorry for making you upset and having this experience with us.

However, since you are our loyal customer with ************ your account, I have made an exception and processed a full refund to your original form of payment since customer satisfaction is our top priority. I request your understanding in this matter and once again I am sorry for making you upset initially.

If still the refund amount is not reflected on your account, I request you to get in touch with the respective bank with the details provided. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Please do not hesitate to contact us if there is anything else.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6th, 2024, I place an order through Groupon, *** for a weight-loss treatment in the amount of $99.00. I went ahead and followed the steps given to redeem my voucher and receive the medication paid for. I paid an additional $28 for shipping of the medication through the vendor when I filled out the questionnaire to qualify for the treatment. I patiently waited approximately 14 days to receive my order, even though the description on the vendors ******* says 7-10 days shipping time frame. After the 14 days I started to get a bit worried so I tried contacting the vendor directly to the phone # listed and no one answered. I left a message. Still no response. I then started to really get worried and logged in to my groupon account to try and cancel the voucher. Unfortunately, I was not able to since I had redeemed it when I placed the order with the vendor. Understandable, but I felt that if the vendor did not deliver what I paid for, groupon should be able to help me. I searched high and low for some way to reach out to groupon, but to my surprise they have no email or phone number available to contact customer service should someone need assistance. I find that to be a disservice to their customers. When you click on support, it takes you to a series of prompt links for things that one might need help with, and when you click on any of them, it takes you to instructions on how to "resolve the issue" but no real way to reach out if you have any problems resolving the issue through the templates. Now, a month later, I'm out over $100 with no medication and no help from groupon to make it right. I don't even want my money back. I would just like groupon to reach out to THEIR vendor and get what I paid for sent to me. If they can't do that, then I would like a refund for the voucher I purchased.
Business Response
Date: 06/06/2024
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that you were unable to use this voucher "VS-NPVK-XV1F-VKRK-SFV3" as the Merchant has not delivered the product yet and is not reachable to answer your queries. I am sorry for this experience.

I have escalated your request internally, we will get back to you within 7 working days. We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Please do not hesitate to reach us back if there is anything else, we can help you with.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/08/2024

Complaint: 21686789

I am rejecting this response because: Groupon is requesting 7 days to actually provide me with a resolution. Since there is no way to communicate directly with them to follow up, I'm afraid that if I accept this response, I will not be able to get proper resolution for my issue. If BBB can allow me the time to receive their final decision as to what they decide to do, then I can respond again. I just want what is fair and right and to be over with this issue. Thank you!

Sincerely,

***************************
Business Response
Date: 06/19/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are unable to follow up with us through BBB to know about our final decision. I am sorry for that trouble but surely I will forward this feedback to the concerned team to have visibility on it. But, still, you can follow up with me and with the case final resolution through your email sent by Groupon and have case #******** as a reference.

Upon checking, I can see that your issue has been already escalated and the merchant is in touch with them. Once there is an update regarding your order, we will get back to you via email. And, you can also reach us anytime via chat and email using the link: ******************************************. with case ID #******** as a reference to know the updates.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two groupons for massages that expire in two weeks. I called the spa to redeem them (Cypress Foot Spa in ******, **) and due to new management they will not redeem my groupons. There is ZERO way to get in touch with customer service, there are only links to policies. No phone number exists.
Business Response
Date: 05/22/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

In consideration of the situation, we are happy to process a full refund in Groupon credits. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Regarding Groupon contact info:

Unfortunately, we don't have the phone lines active right now. However, we are assisting our customers via Chat and email 24/7. You can reach our customer support team at anytime via chat and email using the link: ******************************************. ;

I've attached the screenshot reflecting the chat and email options on our website.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 6, 2024, I purchased what was supposed to be a ********** Plus membership from Groupon for $70. When I attempted to get the physical card from Groupon, I was told I would have to get card from ***'s Club. After some discussion with Groupon, I was given a reference number to provide to ***'s Club and advised I would need to get a letter from ***'s Club stating I had not used the card. On April 1st I met with ***'s Club Personnel in an attempt to get letter requested by Groupon. ***'s Cluib customer service and Store Manager told me they could not find any documentation from Groupon, and they had never heard of a requirement where they would have to write a letter supporting customer claim. They advised me to go back to Groupon. When I did this, I was advised by Groupon that nothing could be done until I had letter from merchant with visible date and time stating I had not used membership I had purchased from Groupon. After quite a bit of difficulty I did get one of the managers from ***'s Club to respond to an email I had sent them. The ***'s Club manager advised I had never used Groupon membership card for any transactions. I forwarded this to Groupon. Groupon responded by advising they could not do anything until they received written correspondence from ***'s stating I was eligible for a refund. This was a new demand by Groupon. ***'s Club personnel advised me that it not their responsibility to determine refund eligibility. I am requesting your intervention to obtain my refund. Emails sent separately.
Business Response
Date: 05/24/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with this purchase and completely understand your frustration.
I reviewed the complete previous conversations and see that you've provided the email from ***'s Club stating that you are eligible for a refund.

No worries, I'll escalate the issue to the concerned team to check the redemption status and we will resolve your issue at the earliest with no further delay.

Please let me know if there is anything else I can help you with in the meantime. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED A GROUPON FOR 6 HOURS OF CLEANING SERVICE. I VERIFIED THAT I WAS WITHIN THE RANGE FOR SERVICE PRIOR TO PURCHASING THE GROUPON #********** FOR COZY MAID CLEANING BACK IN FEBRUARY.WHEN I WENT TO REDEEM EARLY MARCH, I FOLLOWED DIRECTIONS TO THEIR WEBSITE WHICH THEN BROUGHT ME TO WWW.HOMEAGLOW.COM SITE AND STATES ACCESS DENIED.I HAVE SINCE MARCH, SENT NUMEROUS TO GROUPON ASKING FOR HELP AND EXPLAINING WHAT WAS HAPPENING WHEN I TRIED TO REDEEM THE GROUPON.MY GROUPON HAS NOW EXPIRED BECAUSE THEY NEVER RESPONDED TO MY EMAILS. I TRIED CALLING A NUMBER I FOUND AND THE ***** JUST HANGS UP. I ASKED GROUPON VIA EMAIL TO REFUND MY MONEY OR CREDIT MY ACCOUNT WHICH THEY HAVE NOT DONE EITHER.OVER THE ***** I HAVE USED THEM SEVERAL TIMES BUT LATELY (PAST YEAR) THEY HAVE BEEN HORRIBLE.
Business Response
Date: 05/22/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked all the previous correspondence and see that we have already sent you the self-service refund link for the Groupon Bucks refund. I'm sorry if you didn't get a chance to check it.

No worries, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for an eyebrow tattoo service with a Tattoo supposed professional on Groupon on 4/28/2024. I keep calling the business and the phone was disconnected. I went to the address given and there was not a business there. Then all of a sudden *********** and **** called me stating he lived off of Algonquin here in **********, **. I went there and still could not find the business. It took me 2 hours to get back home. Due to all the Kentucky Derby Event Traffic. Then the merchant called me from an unknown number. Said he would come to me for $45.00 additional dollars for travel. I told him I could not afford to pay him for travel, but I could pay him $25.00 to come. But I could not tip him.He came once done my Senior Friends asked him how long the service would last he said 3 years. They stated 3 years oh my goodness we never heard of such for an eyebrow tattoo service. He said he used the best products on the market. He told me not to ever wash my eyebrows. really they are part of my overall face. Whatever he used continued to peel off my eyes. Then yesterday the fake tattoos came off my brows. I tried to reach out to him several times yesterday and his phone was disconnected. After that I tried to send and email to Groupon and got no response about my issue.I also called the ************************ this morning Report #********* and they told me to file a repo/rt with you as well. They ask me my age and date of birth I'm 66 years old and my date of birth is 8/24/1957. I only want my money back my frustration is how can Groupon let a unlicensed person register with them.I just want my money back I was scammed.Thanks,********************************
Business Response
Date: 05/22/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

In general, it is not our policy to refund the Groupon that was redeemed with the merchant. However, in your case, we have made an exception.

Considering the situation, Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Regarding the Business service:

I will pass your feedback regarding the service provided by the business to the concerned team. We will make sure that this never happens again.

Please let me know if there is anything else I can assist you with.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/30/2024
Complaint: 21683349

I am rejecting this response because: Groupon posted a Voucher Credit on my account. Thanks so much your help in getting this resolved,
Sincerely,

************************;
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since Monday, May 6, 2024, spurious Groupon Coupons have been promoted on the Groupon.com site offering huge discounts on massages and facials at my spa. (Midvale ************ Spa).I have nothing to do with this specials and have asked that they immediately be taken down. Unfortunately Groupon has no way to contact them by phone. Only by email and they are not doing anything to resolve this situation and take down the illegal coupons.Here is the *** of these coupons: *************************************************************************************
Business Response
Date: 05/22/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble.
You've actually contacted our Customer Support team, where we help customers who use *********************** at our partner businesses. I'm sorry for any confusion!

However, I checked the deal link you've provided and noticed that the deal is currently paused and it is removed from our website.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content.

If you require further assistance, reach out to our Merchant Support team from the Contact Us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/23/2024

Complaint: 21682753

I am rejecting this response because: Groupon gives people no way to get a problem (not of their creation) resolved quickly and easily. ****** then give us a way to chat directly with a Groupon Customer Support person, you tell everyone to go to their own Groupon Profile to fix a problem or file a complaint. This problem had nothing to do with my Groupon account. Someone maliciously setup up a false Groupon Account for my business. There is no easy way to contact anyone. Groupon would rather have someone respond to the thousands of Better Business Bureau complaints (like this one) then actually have a ********************** that can deal with issues quickly and person to person. This is just greed. You don't want to spend any money on a viable customer support group.
While I eventually found a Corporate Groupon person to shut down this malicious Groupon Coupon on my own, that does not excuse the ridiculous support system you are running.
If I had waited for the BBB Groupon person to resolve this, there would have been hundreds of ticked off customers trying to use this false Coupon that was posted.
Wake up and develop a real Customer Support System with real people solving problems in real time!

Sincerely,

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Groupon, Inc. is NOT a BBB Accredited Business.