Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,850 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a groupon for a limoges class ring for my daughters graduation. She was very excited to use it but when you click on the link groupon gives you it repeatedly gave error code 404. We tried on several devices. If you try to just go to the limoges website it does not accept the groupon code. Groupon is terrible at customer service. I have chatted and emailed them. They claim the link works. It does not. If it did, my daughter would have her ring ordered and I would not be having to file this. I contacted *******. They said they were getting a lot of same complaint and would get back to me. They never did.I need to repeat again: the link to use the groupon DOES NOT work so I will not accept groupon just firing off a reply that it does. I would like a refund.
Business Response
Date: 05/28/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear to that you are unable to redeem the Groupon as planned due to redemption difficulties.

I checked and see that this order is now refunded to the card used for the purchase on 05/19/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/30/2024

Complaint: 21708313

I am rejecting this response because they claim they refunded me and I do not see any refund.

Sincerely,

*************************
Business Response
Date: 06/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am sorry for the trouble here. Upon checking, we can confirm that the refund has been processed successfully on 05/19/2024 at 03:22 AM from Groupon's end. If still, the refund is not reflected on your account. Please check with your respective bank further with the *** reference number which is provided to you from my direct email to you.

Also, please check your bank statement once again.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pitched a Groupon the merchant was no able to provide service. I requested a refund. Groupon will not issue refund.
Business Response
Date: 06/06/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am really sorry for this experience. I understand that your initial appointment was not honored and canceled by the merchant.

Upon checking, I can see that the issue has been already addressed and the refund for this voucher "VS-HV1P-FPFY-CZH9-YTBY" as been already processed to your original form of payment.

Please note that refunds are only provided for the amount you paid for the voucher, any promotional discount codes that were applied to your order (for example "an extra 10% off by applying this code") will not be reimbursed as per the terms of the promotion.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They refused to refund for a duplicated order worth $280 created due to I clicked Yes, I recognized this merchant on a Chase fraud prevention alert. Since the order did not show up immediately, I thought it did not go through and told my wife to place another valid order. Ended up a few days later, one order was posted on 12/31/2023 and the other on 1/1/2024. I contacted customer service and the rep refused to issue a refund. I have no need for the 2nd set of tickets. So those four tickets expired on 3/31/2024. This is a very despicable way of doing business. I will never buy again from Groupon and will spread my words with friends and families.
Business Response
Date: 05/28/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the duplicate purchase made in error.

Unfortunately, the order was not found under the email address ********************* In this case, can you please help me with the correct email address OR with a little more information to locate your Groupon and look into the issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/14/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two Groupons as gifts on 5/3. Updated my billing information including address (as was required) and saved all information. Tried to delete old addresses and simply got an "error" message each time. Verified the new shipping and clicked checkout. The order processed and reflected on my card with no issue. Upon returning from a work function, I received an email about delivery being complete, I noticed that the address was an address that I have not resided at since 12/2017. I called *** and provided tracking and was then directed to **** to do the same. They told me to reach out to the person at the address, whose contact information I do not have. Just their address. They confirmed that this package was sent to this address (that has not been used since 2017 and was updated to the current address on the website at the same time of payment). I received an email today stating that nothing further can be done. Having used this business for over a decade with no issues, I am very disappointed in this outcome. I blame the website, for falsely showing me my new saved address, yet sending to an old address that it would not allow me to delete. $ down the drain and 2 loved ones without gifts I purchased.
Business Response
Date: 06/06/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am sorry for this confusion. I understand that the order has been delivered to old address inspite verifying/updating the new address at the checkout. I apologize for this experience.

As our Goods Marketplace team stated as the product is already delivered, we are unable to cancel this order. In this situation, as we do not want our customers to get upset or leave without any resolution, I have gone ahead and issued full amount of both orders as $36.43 manually as Groupon credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I appreciate this offer from the business and will continue as a customer. Thank you.

Sincerely,

*********************
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 15, 2024 my account was hacked. I reached out to Groupon via phone and email to no avail. I am attempting to get a refund for the ticket purchases. The tickets were not used since I caught it in time but I cannot get Groupon to issue the refund to my payment account. Orders ********** and ********** should be included in this communication, totaling $281.44.
Business Response
Date: 06/07/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I can understand that there was an unauthorized purchase made when your account was hacked. I feel sorry about this situation.

Upon checking, I can see that as advised previously, you have already reached out to your respective financial institution and raised a dispute for these two orders "#********** & #**********" in the month of March but unfortunately dispute has been closed. I am sorry for that experience.

In this situation, as per the current process, I request you to raise a dispute again now for these two orders and check with them for further assistance. I request your understanding of this matter.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/07/2024

Complaint: 21705797

I am rejecting this response because after reaching out to PayPal they have denied the claims and sent me back to Groupon since the charge was originating from there.

Sincerely,

Lorac ***
Business Response
Date: 06/19/2024
Hi Lorac,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you have previously reached out to PayPal and they confirmed that you need to reach out to Groupon.

Unfortunately, as both orders #********** & #********** are unauthorized purchases, we cannot proceed with a refund from our end. I request you to get in touch with PayPal again and inform the customer that both orders are unauthorized, so you need to raise a dispute for these orders. I request your understanding in this matter.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This occurred on the 13th of May 2024 This is the issue at hand;I purchased a Groupon which was valued in US dollars at about 78$US but because I am Canadian I was billed in Canadian at $105.02 CAD I requested a refund but was given 74 Groupon Bucks I subsequently purchased two items which were listed at ***** Canadian Those items were paid for with ***** Groupon bucks which is equivalent to *****Us As you can see from the above that results in a loss for me because I am essentially paying ***** US dollars for items that cost ***** Canadian Even if one of the items was subsequently refunded to my original currency the item remaining the "We Cook" item was overcharged.
Business Response
Date: 06/06/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you have been refunded $78 as Groupon bucks but as you were a Canadian, you was charged for $105.02 CAD and also the order "WeCook" you feel like it is overcharged. I am really sorry for making you upset.

In this situation, I would like to inform you that even if the deal is advertised as it is available in ******, it is supposed to be paid via US dollars but as you have used Canadian credit card, your respective bank may require exchange rates and/or conversion fees.

We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is supposed to get processed in U.S. dollars. (USD)

For more details, on the exchange rate being charged, please reach out to your bank.

As a token of apologies for making you upset in this matter, I have gone ahead and processed a conversion amount of $27.02 as Groupon Bucks to your account.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 tickets yesterday thru Groupon for ************************* concert did not realize the tickets are in another state they are in ********* and I am in ******** once I hit buy I realized this tried to cancel immediately and could not, even though Groupon says you can cancel within 2 hours of buying and Ive tried several times to contact Groupon and only talked to someone thru a live chat and was told tickets are final and they are not transferrable either so I cant sell them ?? all I want is my $100 I paid for these tickets in another State
Business Response
Date: 06/06/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you purchased the offer for the wrong location. Upon reviewing the deal information, I'm afraid these are indeed Final Sale, so these cannot be returned back.

I would also like to confirm that we currently do not have any 2 hour cancellation window policy for Final Sale deals. When a sale is listed as Final, it is non-refundable as soon as the transaction is approved from your end.

You can use your tickets are advertised, at the location these were purchased for.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:05/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE OF TRANSACTION: APRIL 03, 2024 AMOUNT: $19/00 THIS VOUCHER WAS SUPPOSED TO CHANGE OIL AND FILTER TO MY CAR THE MERCHANT REFUSED TO ACCEPT THIS GROUPON VOUCHER SAYING THAT THIS PROMOTION CAN BE USED ONLY ONCE IN LIFETIME WHILE GROUPON VOUCHER DOES NOT SHOW ANYWHERE THIS CONDITION. GROUPON HAS REFUSED TO REFUND THE MONEY TO ORIGINAL MODE OF PAYMENT WHICH IS MY CREDIT CARD, I PAID TO GROUPON FOR THIS VOUCHER.GROUPON ORDER#********** DATED APRIL 03, 2024
Business Response
Date: 06/06/2024
Hi Qamar,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are unable to redeem this voucher "VS-FT34-CNCZ-14C4-KXHF" due to fine print usage restriction. In voucher, under fine print, it is mentioned as "Limit 1 per car", that is the reason, the merchant was unable to honor you. Unfortunately, we do not have any control over this, the merchant are the ones who decides these restrictions. I am sorry for this trouble and making you upset.

I can see that your same request has been already escalated and two different vouchers has been refunded but they missed to refund this voucher. I am here to help you with that!

In this situation, I have processed a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/11/2024 I bought 2 vouchers for skydive jump for my parents from Groupon in the amount of $275.50. On 5/05/2024 my parents attempted to book their jump but werent able to do that because Groupon codes didnt work. My parents decided to head to the location and show their codes on site. After spending more than 2 hours driving, my parents were informed that in order to jump they have to pay additional $400. My parents werent ready to pay such a big amount of money in addition to what Ive already paid. After spending 4 hours on the road, my parents were extremely disappointed that they didnt jump and told me that they are not going to travel there again. I contacted Groupon support team in order to return my money because Groupon provided me with non-working codes and because additional charges in the amount of $400 werent disclosed (only additional $59/person charge was disclosed) to me at the time of purchasing Groupons. After speaking to many representatives, I was given an escalation number and I have been following up by emailing them and chatting with them on several occasions and they still have not refunded me the $275.50 back. I was eventually told that I can not get a refund back because my Groupon codes were viewed and then another representative said that all they can do is provide a Groupon credit voucher. I want a refund of $275.50 because its impractical for me to use Groupon vouchers. Also my parents didnt receive the service Ive paid for because of the non-working codes.
Business Response
Date: 06/06/2024
Hi Vsevolod,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I can understand that your parents were unable to use these two vouchers "VS-J66B-P5JN-3PZL-CN6J" & "VS-TGPN-4MTX-C56T-LHW2" as they were unable to book with the Groupon codes through online. I am really sorry for this trouble.

In future, if you face any issue with online redemption or redemption instruction, please reach out to us immediately rather than travelling so long to the merchant's place. We are always here to help you! Please convey my apologizes to your parents too.

In this situation, as you no longer wish to redeem these vouchers, I have gone ahead and issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased a Groupon for a massage for a Christmas gift in December of 2023. My wife has attempted to call the Spa numerous times without answer (during business hours). I have tried and the only person that has answered can barely speak English, insists that I just come in now. I tried to explain that we needed to schedule an appointment and had a Groupon, but she just hung up on me. I tried back and she will not answer now it seems. I reported this matter to Groupon complaining / asking how their onboarding process works, along with our struggles to use this material amount of money, etc. I have receive nothing but continued asks like - did you go there are try to make an appointment, etc. I explained that we live the better part of 45 to 50 minutes away and that is unreasonable. I have asked for full reimbursement and for them to look into their practices for onboarding partners into their program. I explained my desire for nothing less than full reimbursement on my card. They have not responded. Not sure what else to try here, but I have way too much time invested into something that should never have been an issue to begin with. Please help!
Business Response
Date: 06/06/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Upon checking, I understand that merchant was not responding properly so you were unable to redeem this order #1583363597. I'm so sorry for any trouble or inconvenience. This is not the experience we want you to have with us.

I can check and confirm that your issue has been already addressed and the order has been successfully refunded back to your original form of payment on 05/12/2024 at 04:30 PM

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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Groupon, Inc. is NOT a BBB Accredited Business.