Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,850 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I bought 2 Groupons for fantasy fair for four people each in $68 per gtoupon. The policy was that the deal will expire after 120 days but amount paid will never expire (still its same for fantasy fair rexdale). So, I used one deal, but one got expired on 20th February 2024. But I never received any refund. Now, no customer support from ********************** but only a self help page for methods and tips for all the problems. I'm not able to get hold of any email, or telephone number to contact them. They're acting like a scam now. I want my money back, Full refund.Thanks.
Business Response
Date: 05/31/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon before it expires.

While I'm unable to issue a refund for this voucher because it's expired, it can always be used at the business for the original price of the deal, which in this case is C$67.50, toward the service you initially purchased.

In this case this expired voucher is still valid for C$67.50 for Unlimited Family Ride Pass for Four People at Fantasy Fair. Please follow the redemption steps and redeem the Groupon for the paid value at the same business.

If you have any issues, please let me know and I can take a look.

Regarding Groupon contact info:

We are assisting our customers via Chat and email 24/7. You can reach our customer support team at any time via chat and email using the link: ******************************************. ;

I've attached the screenshot reflecting the chat and email options on our website.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/11/2024

Complaint: 21719004

I am rejecting this response because:
Groupon just simply inform me I can use my voucher (which is already shown as expired, still after they inform me to use it).
Two things are wrong in thier response;
First, according to the fine print, deal expires but amount paid never expires, and it come back to the original payment method, credit card etc or come as a credit to use for any deal in groupon.
Secondly, if I go to fantasy fair with expired deal, and they turned me back, who's responsible for the wastage of time, travel, and money?
Please inform groupon to do professional things, and keep thier own fine print. If they're losing money or going bankrupt, it doesn't mean they can behave like a scam.
Thank you.

Sincerely,

*******************************
Business Response
Date: 06/13/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble and confusion.

It looks like my last email sent to you on May 31, 2024, was missed. If you encounter this issue again in the future, please check your spam folder as our emails might be getting filtered there.

To avoid this problem, I recommend adding us to your safe-sender list or white-list.

Actually, the "Amount paid never expires" doesn't mean that you will be refunded if the Groupon is expired. It means that the expired voucher can still be used at the same business for the same option purchased.

As mentioned earlier, in this case this expired voucher is still valid for C$67.50 for Unlimited Family Ride Pass for Four People at Fantasy Fair.

Regarding Groupon contact info:

We are assisting our customers via Chat and email 24/7. You can reach our customer support team at any time via chat and email using the link: ******************************************. ;

I hope this clarifies the confusion. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/15/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel online last night around 10:30pm and the fine print read cancellation within 48hrs. No time was listed. Today I tried cancelling through the app and it kept saying error. I tried this morning around 7am, 10am, and finally after I got off work at 4. I finally was able to connect to a chat person and they stated the end time to cancel was 3pm. I then asked to speak to someone and the chat person named *** stated they only communicate via chat and email. I then asked for an email and the chat person stated they will forward my info to their supervisor. I need a refund.
Business Response
Date: 06/06/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the cancellation for this reservation.

As we informed you earlier, the cancellation deadline for this deal was, "48-hour cancellation notice required prior to check-in or reservation is non-refundable" which is 05/15/2024 03:00 PM as per the hotel time zone.

Since the cancellation deadline, check-in and check-out have crossed we are unable to cancel and refund this Groupon from our end without the hotel's approval.

I apologize for not honoring your refund request now due to the deal and the refund policy restrictions.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought Groupon for Microblading on 1/8/24. Order # ********** Groupon # VS-4YCK-4F67-KLMX-6354. I made an appointment with the merchant for 5/17/24. Yesterday, 5/14/24, the owner ****** *************) called me and said she will not accept my Groupon because Groupon has not been paying her. Now I have to pay for my service out of my pocket and loose $236 which I paid for the Groupon. I am terribly upset about this. I have contacted Groupon many times about this and no solution. They blow me off. I will never buy another Groupon again! I would like this resolved. My cell is ************. Thank you, ***************************
Business Response
Date: 06/05/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your order was refunded to the original form of payment on 05/17/2024.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupon for tanning services. Upon calling the business the owner told me they no longer provide the service and directed me back to Groupon for refund. Ever since, Ive been played back and forth among customer service representatives which appear are in ***** and have no idea what they are doing. At this moment I am not refunded nor able to use the purchased Groupon.
Business Response
Date: 06/05/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to the merchant not offering the service.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 1st,2024 I ordered a Groupon for highlights and haircut. Order # **********. It was to be good for 180 days. In March, I called the number for the salon and only got a voicemail. The owner of the salon said to leave a message or text. I have texted her 8 times and left 7 voicemails. Now she has blocked me. I reached out to Groupon for some resolution and to try to get my money back. They have told me to file a dispute with the bank. AMEX said that they don't issue the the refund, it has to come from Groupon. Again I went back to Groupon and they said the merchant will not respond to their many messages and emails. I feel that they should refund this as they know the merchant is not making herself available. Very disappointed. Groupon originally said that they would give me ***** in Groupon dollars which I would accept that to have a resolution, but now they won't. Just wanted to let people know that Groupon will NOT help you in any way once you purchase something from them. Never again!
Business Response
Date: 05/28/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening, I am hoping to get a refund in the amount of $71.92 due to services not being received. I purchased a Groupon for a car parking service out of *****. The intention was to park my car there there in order to catch an international flight with my family. Unfortunately, upon arrival I was told that our reservation through Groupon was not going to be honored because they were overbooked. The customer service was terrible and we almost missed our flight trying to find somewhere else to park our car. When I reached out to Groupon, I expected they would give me a refund given the terrible experience. However, they claimed that I needed to try to get a refund from the car parking vendor. I called the car parking company, and they said I had to get my money back through Groupon. Needless to say, it was a horrible experience with the car parking Vendor and Groupon. After many attempts via email to get Groupon to reconsider, The best they are willing to do is offer me credits to use on another Groupon. I have no interest at all in ever using Groupon again at this point. I am now reaching out to the BBB in order to help me resolve this. Thank you.
Business Response
Date: 05/28/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you were unable to redeem the Groupon as planned due to the merchant being overbooked.

I checked all the previous communications and see that we have offered you a Groupon Bucks refund from our end and denied the original form of payment since the deal was not eligible for that.

In general, it is not our policy to refund the Groupon that outside the cancellation window to the card. However, in your case, we have made an exception.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchase big red bus tickets for *****. The buses were full and at one point we waited an hour for a bus before being told we could not board since the bus wall had broken down. We did not use this at all and are demanding our money back. I tried to reach merchant several times on the trip through their chat applet and was never successful. Ive been going back and forth with Groupon reps who ask the same questions repeat the same things but never resolve the issue
Business Response
Date: 05/28/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked all the previous communication and see that the merchant confirmed the ticket as scanned. Also, we were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Big Bus Tours. We recommend reaching back out to your financial institution directly to discuss a resolution.

Since the dispute is filed, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/29/2024

Complaint: 21712326

I am rejecting this response because the dispute with my bank was denied.
Ive already explained multiple times that altho the pass was scanned we were not able to use it at all due to the busses not operating and over crowding. Big Red Bus support was not available at all either using the chat applet.
I would like a refund.

Sincerely,

*************************
Business Response
Date: 06/11/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with your purchase and I can see that you are not happy with my previous response.

Unfortunately, since the merchant has confirmed that the Groupon was scanned, we are unable to cancel and refund this Grouon from our end.

However, as an exception, Ive provided more specific alternate options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon support via chat. There is no other way to contact support. The representative ended the chat before we were finished. I started a new chat to file a complaint and the new rep refused to allow me to escalate, connect me with any other resources and ended the chat before a resolution as well. Absolutely horrific customer service.
Business Response
Date: 05/28/2024
Hello Tia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the experience you had when you reached our customer support team.

I checked both the chats you are referring to (Case ID: ******** and ********* and see that it was ended after providing the necessary information and also due to the chat being idle for more than 2 minutes.

In the initial chat, the agent provided the information that a date change is not possible and the refund can't be done since this is a "Final Sale". The second chat was ended conveying the message that the issue will be escalated to the Supervisor for further assistance and as promised, our supervisor reached you via email enquiring "Are you able to redeem the Groupon successfully?".

The case was auto-solved without any reply from your end.

Regarding your experience:

Sure, I will pass your feedback to the concerned team for future improvements. We will make sure that this never happens again.

Regarding the Order # **********:

I could see that you reached us stating that it might rain the next day and may not be able to redeem. Could you please confirm if you are able to successfully redeem the Groupon?

With this information, I'll be able to look into the issue further. Looking forward to your reply.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I woke up one morning to two attempted purchases on my Groupon account. The first one went through and the second one was declined by PayPal (payment on file). I reached out to PayPal and they advised contacting Groupon, as this purchase was fraudulent. I immediately removed payment information from my Groupon account so that no further instances could occur. I then emailed Groupon ***************** I sent multiple emails starting on March 27. Different people provided different responses, but no one would provide a reimbursement for the cost of the Fraudulent purchase ($41.27). I had many many communications and yet was given a runaround, and no help. Some of the responses took multiple weeks! I've now requested twice for them to cancel my account and they are no longer responding.I've attached the Purchase Confirmation email I received.PayPal Tranaction ID: ***************** ************************ $41.27
Business Response
Date: 05/28/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the unauthorized charges in your account.

Since the charges are unauthorized, Groupon is unable to process the refund from our end. In this case, I request you to contact your PayPal to refund this order.

If you raise a dispute against this charge, your financial institution should be able to help you with this refund request.

I apologize for not honoring your refund request due to the policies and restrictions.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/30/2024

Complaint: 21711140

I am rejecting this response because: the statement "Since the charges are unauthorized, Groupon is unable to process the refund from our end." suggests that Groupon does not support their customers when someone unauthorized accesses a Groupon account and makes a purchase. This is unacceptable business practice. Also, I have already contacted PayPal, as suggested, at the beginning of this debacle and they indicated that Groupon is responsible for fixing this issue. Since the account was accessed and charged through Groupon, I agree that Groupon should be responsible and issue the refund.

Sincerely,

*********************************
Business Response
Date: 06/05/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble and understand that you're unhappy with my previous response.

Since this was an unauthorized purchase, Groupon is unable to process the refund from our end. In this case, I request you to reach out to your financial institution to resolve the issue.

Can you please check with PayPal once again to process the refund from their end by disputing the charges?

They will be able to help you in resolving this issue.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/10/2024

Complaint: 21711140

I am rejecting this response because: Groupon continues to advise that they shouldn't be held responsible for fraudulent activity within their website, which is ridiculous.

Sincerely,

*********************************
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bouquet of flowers through Groupon. Wasn't told the price didnt include delivery charges. Couldn't order the flowers. ******* tried to charge me again. I went to help center of Groupon and they only had preprinted responses with now way to get in touch with them
Business Response
Date: 06/06/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that there was some confusion with the shipping charges on this offer.

I reviewed the deal information for you and was able to confirm that all the required details regarding the shipping charges is provided in the offer listing and also the Fine Print. For your convenience, I've included the relevant screenshots.

I also noticed that your voucher has already been redeemed successfully. Unfortunately, we will not be able to offer a refund on this used voucher.

If you have any questions regarding the deliver of the product, please reach out to the merchant directly.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.