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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    Customer Complaints Summary

    • 3,850 total complaints in the last 3 years.
    • 1,321 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10 I received an email notifying me that the fraudulent purchase on the Groupon account was made. Immediately after I received four separate emails stating that someone changed email address associated with my Groupon account. I cancel my credit card. I also informed Groupon about fraudulent purchase and I requested that the Groupon deletes my Groupon account as I did not authorize email change. I also requested that any unused Groupons be returned to me immediately. I do not wish somebody using my old Groupon account with my personal information. Groupon refused to do I anything about it although I sent them multiple emails indicating and showing emails for the email change that I did not authorized. They also refuse to return any unused coupons. They stated that the fraudulent transaction was refunded to the credit card from what purchase it was made From. I want immediate action from Groupon showing proof that my fraudulently hacked account in Groupon was removed and inactivated and will not be used by any fraud person that is trying to use my personal information for any purpose. I also want proof theres no unused Groupon accounts that the fraudulent person my have used. I also would like to see them report this incident to the police. This is unacceptable that I even have to request this through Better Business Bureau that reported fraudulent accounts and transactions should be immediately dealt with in an appropriate manner using police enforcement and reporting as well as removal all all fraudulent transactions. Im very disappointed as Ive been using Groupon for over 10 years. Their approach is simply unacceptable to anybody. And I will be vocal about this incident and their responses or lack of.

      Business Response

      Date: 05/31/2024

      Hello Ewelina,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the unauthorized purchase in your account. 

      I checked and see that the last order processed on 05/10/2024 was canceled and removed from your account. The ********************** Bucks used for the purchase was also returned to your Groupon account. 

      Your card was not charged for this purchase and hence will not reflect on your statement. 

      Also, I can see that your account was deactivated on 05/29/2024. I can assure you that no one can access your account now including you. 

      Please let me know if there is anything else I can assist you with. Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased online medical visits for ***** x2 in October of 2023, the promotion price of ***** has expired but the initial cost still remains valid. I tried to use one coupon for myself on last week and given a notice it was invalid, I tried the second one and the same thing happened. I am now requesting a refund of the initial amount spent of $75.98. I have made numerous attempts to call and filed a notice for the return on their web-site with no response.

      Business Response

      Date: 06/05/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon due to code issue. 

      I checked and see that this Groupon is now expired. In this case, this is not eligible for a refund. However, I can help you in redeeming the Groupon. 

      I've allocated a new code for you to redeem. If you are still not able to redeem the Groupon, please help me with the screenshot of the error message you are getting to look into the issue further. 

      Ive provided more specific redemption instructions in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a service from Groupon for a company called Fifty Shaded of Body in ********** for a 4 massage sessions on April 28th. I reached out to the merchant on April 27, May 1 & May 3rd and received an email that someone would be contacting me to schedule my services, but no one every contacted me. I think contacted Groupon support on May 6th, 8th, 9th, 11, 12th, 14, and today to advise that I wanted a refund because I no longer wished to use the merchant because the have been unresponsive. A groupon representative ******* Responded on May 8the that they were checkin with with the Merchant and came back saying the Merchant was open and accepting vouchers. After all of my emails stating that I did not want to move forward and that I wanted a refund, I have been ignored . I notified the Groupon representative on May 14th that if I did not receive a refund by 5/14 I would be filing a complaint with BBB. Still no response. I also reached out again today before filing this complaint and still no response.

      Business Response

      Date: 06/05/2024

      Hello ***,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      I checked and see that this order is now refunded to the card used for the purchase on 05/20/2024 through the self-service refund option. 

      Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

      Regards,

      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 06/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraud charges in account ********************** has refused to help and they referred me to my bank instead of refunding charges.

      Business Response

      Date: 06/05/2024

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the unauthorized purchase in your Groupon account. 
      I checked and see that we have already assisted you with the password reset link and also advised to contact your bank for the refund. 

      Now, we were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for unauthorized orders. We recommend reaching back out to your financial institution directly to discuss a resolution.

      Since the dispute is filed, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.

      Please let me know if there is anything else I can assist you with. Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 13, 2024, I purchased a ********** membership, via Groupon. I tried several times to get the voucher on-line following the instructions, and links given. I contacted the company after several attempts at different times and I was told it was too late to get a refund, but i still can't get the voucher either. After failing so many times. I went to ***'s club and purchased a membership.Please help.

      Business Response

      Date: 06/06/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the cancellation.

      Unfortunately, from your email address *******************, I'm unable to locate the Groupon purchase for ***'s club. 

      In this case, can you please help me with the correct email address? If not, please let me know the requested details to look into the issue for you:

      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for a conceal and carry class. The class was online. I viewed a 90 minute video twice and then took the test and passed. I was informed the certificate would be made available so you could print it that day. The next step was scheduling a gun range test which i did from the website. Nothing. So now no certification, no confirmed range test date, no response to the conceal carry company and no refund from Groupon because i used apple pay: I BELIEVE THIS IS A SCAM GOING BACK TO 2020 BECAUSE AFTER SOME RESEARCH OTHERS HAVE HAD THE SAME ISSUE.What a disappointment.

      Business Response

      Date: 06/06/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      I checked your orders and I can see that you've purchased 2 different deals for Concealed Carry Weapon Course. 

      The first one is for Online Carry Training Order # ********** and the other one is for Twin Cities Carry Order # **********. 

      Can you please let me know exactly regarding which Groupon are you facing this issue? 

      With this information, I'll be able to look into the issue further. 

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am absolutely appalled by Groupons unethical and shady practices. I attempted to purchase Circus ******* tickets. This is the original email I wrote to groupon:I am writing to express my sincere disbelief at my experience with Groupon today while attempting to purchase Circus ******* tickets. I input my information twice at check out and both times I was met with an error message that the tickets were no longer available. I then purchased the tickets from a friend, only to check back hours later that my purchase with Groupon had indeed processed without any notification. Of course I contact Groupon to request a refund seeing as now I had double the amount of tickets needed, only to be met with a ridiculous automated message that all sales are final. I understand that all sales are final, however no sale was made to my knowledge. Had Groupon displayed a order confirmed message after the transaction processed I would not be in this predicament at all. I was only shown an error message that the offer/deal was no longer available, and I even attempted the purchase twice and both times I was met with an error message. It is absolutely ridiculous to proceed with anything short of refunding my order in its entirety because in this case, I made no error and I should not have to pay for the mistakes of Groupons faulty checkout system. To which Groupon responded After reviewing your Order EV53659 is currently in Groupon's processing system and unfortunately has not been released to us yet.After weeks of no response Groupon, I disputed the charge with my bank only for Groupon to dispute back saying I had used my tickets, and when I checked my Groupon account, the fraudulent tickets that I never authorized for purchase nor used had been marked as redeemed. Absolutely disgusting I want a full refund for the $100+ dollar charge. I refuse to pay for tickets I never used for because Groupon has a s***** website riddled with bugs and error messages.

      Business Response

      Date: 06/06/2024

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the trouble with this purchase. 

      I checked the deal's fine print and see that, "ALL SALES FINAL". In this case, this deal is not eligible for a refund. 

      However, I do understand the situation. In consideration of the situation, we are happy to provide alternate options. 

      Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher for a membership at **** club for $25.00. I never activated it and its been seven days . Well the reason i forgot about activating it is my car motor blew up and i no longer have the ability to use this membership. Its still valid doesnt expire for 99 days and yet im being told theres nothing they can do.

      Business Response

      Date: 06/06/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry to hear about the cancellation.

      I checked and see that your Order # ********** was already canceled and refunded to Groupon Bucks on 05/15/2024.

      The refunded Groupon Bucks was used towards the purchase of Order # ********** and Order # **********
      .
      Please let me know if there is anything else I can assist you with. Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I drove almost 1 hour to location for service and could not use Groupon because new owners took over business and he scanned Groupon and then shared with me since would not scan for present owner to receive money, that he cannot get paid and previous owner account received compensation for this group on He took over business in March of this year. Present owner said to contact Groupon and I attempted but none of the numbers worked to get to live service support. I sent email through my account and no response - I attempted again with no success to reach these people and looked online with all these complaints about poor customer service ************ is horrible and I will not purchase again as soon as I get my refund

      Business Response

      Date: 05/31/2024

      Hello Lamuriel,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      I checked and see that this order was refunded to the card used for the purchase on 05/28/2024. 

      I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.  

      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa 
      Manager - Groupon Customer Support

      Customer Answer

      Date: 05/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/15/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had about $1600 in groupon bucks and it was hacked and someone who used $400 I reported the issue and stupid customer service people from ***** blocked my account I had no card in my account. They are asking me for card details. There is no phone number I can reach them at. Please have them call me at ************ and help me restore my account and make sure that I have all the groupon bucks available in my account. These guys are committing a fraud now by blocking my account.

      Business Response

      Date: 05/31/2024

      Hello Vishal,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear that your account was deactivated due to security reasons. 

      I have escalated your request internally, we will get back to you within 3-4 working days.
        
      We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 06/01/2024

       
      Complaint: 21719070

      I am rejecting this response because:

      Someone hacked groupon and used my account to place orders. I added $1600 of groupon bucks to my account to purchase a vacation. 

      There is no one available to talk on phone and many times I just get standard email and customer service is clueless. ********************** should not be allowed to do any business in *** as there are hundreds of people complaining on Reddit. Groupon stole $1600 from me by closing my account and no other merchant would have done that. My family trip was ruined due to this. I have used them for many years and have booked trips and bought several deals but I was not aware that once my account is hacked due to their own fault they will just close my account which had active balance of $1200 since I was able to cancel most of the orders. 

      This is a crime a crime way worst than a small misdemeanor. My account should be restored with $1600 balance right away. 

      They do not provide any dual authentication. 


      Sincerely,

      *************************

      Business Response

      Date: 06/13/2024

      Hello Vishal,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I apologize for the trouble and thank you for your patience. 

      I was able to check with our Internal team and activate your account. Your account is now active. 

      Please login to your account using the email address *****************.  

      I've also sent you a separate email containing instructions on how to reset your password. Password reset link will work only for 24 hours. If you're not seeing the email, I recommend checking your spam folder to make sure our emails aren't ending up there. To prevent any further unauthorized activity, we recommend using a combination of upper- and lowercase letters, numbers, and symbols.
       
      After you've reset it, you can use this new password to sign in to your account at www.groupon.com/login. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.

      My apologies again for the trouble. If you have any additional questions, please let me know.

      Ive provided more specific Groupon credit information in my direct email to you. If you have any additional questions, please reply to me there

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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