Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 2, 2024, my husband purchased 2 Halloween horror night tickets in *******. We are from *****. We purchased a hotel for the weekend, and when we showed up to the park with our vouchers from Groupon as I have done many times in the past, the voucher would redeem and show a blank screen. We tried everything. Forwarding it my email, messaging it. We had to purchase the tickets in the event for an additional 290$. I have had the WORST experience with customer service. ********************** never got back to me and every time I reach out they say it is nonrefundable because of the event. But the event did not mess up, Groupon did. The app did not load th voucher. Every time I reach out , they send me the same automated message. I want a refund or store credit at least. Its a huge business, is it really so hard ? I dont have a lot of money and they stole mine.
Business Response
Date: 11/16/2024
Hi Sofia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience and frustration youve experienced. I completely understand how upsetting this situation has been, and I want to assist you in resolving it.

It appears that the voucher in question is linked to a different account. To proceed further and ensure compliance with Data Protection regulations, I have sent you a direct email requesting additional information. I kindly ask that you respond to that email at your earliest convenience so we can look into this matter and assist you with your request.

Thank you for your patience, and I apologize again for any trouble this has caused. I look forward to resolving this for you as quickly as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Says refunded but I never received it on the card I used for this purchase. Tried to contact customer service but never got the refund or a respond back. I need to have to refund back to my credit card ending in 0411.
Business Response
Date: 11/16/2024
Hi Xinting,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand that your concern is regarding the refund status for your order #********** 75-Hour Online New ****************** Licensing Course at New Direction School.

Upon reviewing your case, I can confirm that you have already provided the requested information for your alternate bank account on 15th November, 2024. We appreciate your prompt response.

Please rest assured that your refund is being processed, and as per our promised timeframe, it will be completed within ***** business days. We will send you an update once the refund has been successfully processed, and it will be reflected in your corresponding case.

We truly appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/25/2024

Complaint: 22551480

I am rejecting this response because: It has been 11 days since I provided my bank account information, and I still have not receive my refund of $116.25. I tried to contact the customer support and got no response back. I need my refund back as soon as possible.

Sincerely,

Xinting ****
Business Response
Date: 11/28/2024
Hi Xinting,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and for your patience. I understand your concern regarding the status of your refund of $116.25.

I would like to inform you that we forwarded your refund details to the concerned team on 15/11/2024. Please note that it has been only 7 business days since that request was made, and when we refer to business days, we mean Monday through Friday, excluding weekends.

As promised, your refund is in progress, and we are diligently working to process it. Rest assured, we will provide you with an update as soon as we have further information.

We kindly ask for your continued patience and understanding as we work to resolve this matter. If you have any additional questions or need further assistance, please don't hesitate to reach out.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/06/2024

Complaint: 22551480

I am rejecting this response because: It's been 15 business days since 11/15/2024 and I still have not receive my refund. As I made my point before, I did not receive the service and do not wish to in the future anyways, all I need is my money back, the total of $116.25. Even the new direction school has agreed on giving my money back, so to make a clear point. Refund the total of $116.25 back to the account I provided in the previous emails NOW.

Sincerely,

Xinting ****
Business Response
Date: 12/10/2024
Hi Xinting,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and for your patience. I understand your concern regarding the status of your refund of $116.25.

I would like to inform you that we forwarded your refund details to the concerned team on 15/11/2024. Unfortunately, there is a delay and when we checked with our finance team, we received an update stating that it will be processed on 12th December 2024.

As promised, your refund is in progress, and we are diligently working to process it. Rest assured, we will provide you with an update as soon as we have further information.

We kindly ask for your continued patience and understanding as we work to resolve this matter. If you have any additional questions or need further assistance, please don't hesitate to reach out.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Groupon for auto detailing. No one ever answered the phone to make an appointment. Went to Groupon for a refund but they only give Groupon credit so I exchanged for a different auto detailer. No one ever answered the phone to make an appointment there either. Now the Groupon has expired and I want my money refunded. They only give credit but I'm not able to use their services any longer. They aren't reliable. If they can't have reliable retailers using them, then they should be able to refund customers in good faith. They can afford to for the sake of their business. Otherwise, they are just stealing.
Business Response
Date: 11/18/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We have reviewed the details associated with your account (using the email address ********************* and, unfortunately, we were unable to locate any recent purchase history related to the Groupon for auto detailing. The most recent purchase in our records dates back to 2018, and we cannot find the order you mentioned in your message.

I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Thanks for your help and I look forward to assisting you further.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/25/2024

Complaint: 22551364

I am rejecting this response because:
I am attaching the information that was requested the business.
The order confirmation number: 1592401228
Groupon Code: VS-GGWN-JTWK-M3FL-72WW
Alternate email address: *************************************************
The amount of the charge: $87.30
The date of the charge: 5/10/2024
Name on the card that was charged: ****** P. ******
Type of card: **** debit
Last four digits: 5463
Expiration date: 2/2029
Billing address associated with card: *****************************************************************************************************
SECOND PURCHASE:
The confirmation number: 1593938012
Groupon Code: VS-YT6R-YLH5-K4PM-2TRW
Alternate email address: *************************************************
The amount of the charge: $40.20
The date of the charge: 6/5/2024
Name on the card that was charged: ****** P. ******
Type of card: Citibank MC
Last 4 digits: 7737
Expiration date: 4/2027
Billing address associated with card: *******************************************************************************************************
A brief explanation: We purchased the initial Groupon ($87.30) as a gift to our daughter. After many attempts, she was unable to get in contact with the vendor to make an appointment. We then returned this Groupon and used our Groupon Bucks to purchase a different Groupon (added $40.20). These are both businesses that do detailing on cars. This second vendor was also not able to be contacted to make an appointment. I no longer wish to keep trying to find a car detailing vendor because they are all too far away. I would really like a refund of my money to my account for the full amount of $127.50.
When I chatted with a Groupon representative, they would only give me the Groupon Bucks. I want my money returned to my account, please. Thank you.
Sincerely,
***** ******
Business Response
Date: 11/28/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern and thanks for providing the requested information.

Upon reviewing your situation and as one-time exception, beyond our policies, I have credited your $127.50 to your original form of payment which you used for these two orders #********** & #**********. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Let me know if there's anything else I can do for you.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking for tickets on groupon to halloween horror nights since that is where my daughter wanted to go for her 18th birthday. We live in ** and planned to go to ***************. I searched for the tickets and entered the location as ******* *******. Halloween horror tickets popped up and looked at what was included with the tickets. I purchased 5 and paid $685. I purchased tickets for the last day which was Nov 3rd. We made our trip to ******* and once we were in the park, pulled up tickets on app to use. Realized that the tickets were only valid in ************. Groupon has no phone number for customers, only merchants can speak to a live representative. Email and chat is the only options and the only answer I get is all sales final. I brought up the point of why when I searched for deals in ******* *******, ************ was the only one that was available. Only answer I got again was all sales final and they are always taking feedback and will use it to make there app better in the future. I am out that 685 dollars and I had to purchase halloween horror night tickets at the gate which was another 400 dollars. I called the merchant phone number and asked why customers do not get the same respect as merchants. The fact that my issue could only be answered by email or chat which seemed to only give me generated responses. I was hung up on and was given no answers.
Business Response
Date: 11/14/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I want to express my sincerest apologies for the inconvenience and frustration that this situation has caused you and your family during what should have been a joyful celebration for your daughter's 18th birthday.

I understand from your email that there was a mix-up with the purchase location of your Halloween Horror Nights tickets, which unfortunately led to you having to incur additional expenses while at the park. I can only imagine the disappointment you felt upon discovering the error after traveling all the way from ************** to *******, ********

It's important to us that our customers feel supported, so I regret that our current support was not able to provide the quick resolution you needed. We do recognize the necessity for clearer communication regarding the ticket location, and your feedback will be immensely valuable in helping us enhance the clarity of our app and service.

Our policy, as stated, ensures that once a deal is purchased for events or live shows, it reserves a place exclusively for you, making the transaction final since the merchant holds that spot specifically for each customer. However, I realize this can be frustrating when unforeseen issues arise, and I empathize with your disappointment.

Please know that while we are unable to offer refunds for event tickets due to the reservation policy, we are committed to using your feedback to improve our processes and prevent similar occurrences in the future. We also remain vigilant about communicating any changes regarding events directly with affected customers.

Thank you once again for your patience. If you have any other questions or need further assistance, please feel free to let me know.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/15/2024

Complaint: 22547070

I am rejecting this response because I am out 685 dollars and you have my money and I got nothing. The location of the deal was misleading. I spoke to universal Hollywood and they are not out any money either since the tickets were never used. The least that I should get is some kind of refund. You admit that the location issue is a problem and you plan to fix it in the future but any should I still be out that money.

Sincerely,

******* ******
Business Response
Date: 11/20/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your continued communication, and I sincerely apologize for the frustration this situation has caused. I completely understand your disappointment, especially considering the special occasion you were celebrating with your daughter.

After reviewing your case, I want to clarify that while we acknowledge your feedback about the misleading location for the Halloween Horror Nights tickets, the issue arises from a customer oversight during the purchase process. When searching for tickets, its important to ensure the correct event location is selected before completing the purchase. The tickets you purchased were for Halloween Horror Nights at ***************************, and unfortunately, due to the nature of the sale, this type of transaction is considered final. We cannot offer a refund or exchange for event tickets once they have been booked, as stated in our terms and conditions.

I understand that this policy may feel frustrating in your situation, but we want to assure you that we will continue to use customer feedback, such as yours, to improve the clarity of our listings and prevent similar issues from occurring in the future.

While we are unable to provide a refund in this case, I hope this explanation helps clarify the situation. If you have further questions or would like assistance with future purchases, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/21/2024

Complaint: 22547070

I am rejecting this response because this is a ridiculous policy and again, you are not it any money, I am. I will definitely not be using groupon anymore.
Sincerely,

******* ******
Initial Complaint
Date:11/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product did not work as advertised I do not have a 1 year adobe creative cloud subscription the seller is a scammer in order to get the adobe creative cloud subscription the purchaser have to go a to a third party website to redeem a code and will get a message from the groupon seller on how to activate the 1 year adobe creative cloud subscription . when i got the email from the seller there were instructions on how to log into my account and attach my account to an adobe teams account named **** ***** *********** and i do not work for a **** ***** ***********. The instructions the seller provided requires me to link my account to a teams account which is not the process for activating an individual adobe creative cloud subscription. according to ***** in order to activate an individual subscription The redemption code is a 24-digit alphanumeric code i can use onto the adobe website under my account to activate the subscription , I was not given a 24 digit alphanumeric code .If i was to link my account to the teams account that means anything that i create the administrator who is the seller have access to anything i create logos , videos or pictures and take my work and make it their own and i do not like that and i want full ownership and control over what i create. I reached out to groupon speaking with a supervisor and a groupon representative about getting a refund and groupon denied my request for a refund twice despite me submitting evidence from my side such as screenshots and videos showing I do not have the adobe creative cloud subscription the supervisor sided with the seller and said the seller showed that i do have the adobe creative cloud 1 year subscription which is not true and i would like a full refund.
Business Response
Date: 11/14/2024
Hi Timmion,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly apologize for the frustration you've experienced, and I understand how disappointing it must be not to receive the product as advertised.

After reviewing your case, I can confirm that the issue was escalated to the appropriate team. Upon contacting the merchant, they have declined your refund request, confirming that the product in question is legitimate. As a result, the payment for your order has already been processed and transferred to the merchant, and the voucher for the product has been marked as "redeemed." This is the reason why our team initially denied your refund request.

While we are committed to maintaining a fair policy for both merchants and customers, we understand your dissatisfaction and have taken your situation into consideration. As a one-time exception and beyond our usual policy, I have issued $199.99 as Groupon Credits to your account. These credits are available for immediate use and can be applied to almost anything on our site. They will never expire, giving you plenty of time to redeem them.

You can view your available Groupon Credits in the top-right corner of your My Groupons page, where your balance will be displayed. When you're ready to use your credits, simply select the box next to Apply available Groupon Bucks at checkout, and the amount will be deducted from your total.

We hope this gesture helps to resolve your issue, and we truly value your continued support. If you have any further questions or need assistance with your credits, please dont hesitate to contact us.

Thank you for your understanding.

Regards,
****** *.
Manager
Groupon Customer Support

Customer Answer
Date: 11/19/2024
Dear Better Business Bureau,
Thank you for your continued efforts in resolving this matter. I am currently working with ********** to dispute the fraudulent charge and am awaiting their investigation.
While I appreciate Groupon's offer of an online store credit for $199.99, this unexpected fraudulent charge has caused financial hardship. A full refund to my original payment method is essential to recover the lost funds. I believe a full refund would be the most equitable solution, as the initial purchase was fraudulent.
I have provided all the necessary documentation to support my claim, including screenshots of the fraudulent listing, correspondence with the seller, and verification from ***** that I do not have an active 1-year Adobe Creative Cloud subscription. The seller's team account on ***** appears to have been deleted, further supporting the fraudulent nature of the transaction.
I hope you can advocate on my behalf to ensure a fair resolution.
Thank you for your understanding.
Sincerely,
Timmion Bowen
**************
********************************

Business Response
Date: 11/20/2024
Hi Timmion,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for your continued patience and for sharing the details of your situation. I sincerely apologize for the frustration this matter has caused you.

After reviewing your case, I want to clarify that the merchant has denied the request for a refund to your original payment method. As a result, we have offered you a voucher in the amount of $199.99 as Groupon credits, which was provided as an exception to our usual policy. Unfortunately, we are unable to proceed with a refund to your original form of payment, as this falls outside of our standard refund process.

I understand this may not be the resolution you were hoping for, and I truly regret the inconvenience this has caused. However, given the merchants denial and the limitations of our policy, the Groupon credits weve issued are the most we can offer at this time.

We hope you can understand our position, as we have done everything within our policy to resolve the situation fairly. If you have any further questions or concerns, please feel free to reach out.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/26/2024

Complaint: ********

11/26/24
Dear ****** G ,
RE: Complaint Regarding Fraudulent Transaction - Reference # #********
I am writing to formally express my disagreement with the resolution offered for my recent transaction.
While I appreciate the gesture of $199.99 in Groupon store credit, I believe a full refund of $199.99 to my original payment method is the only fair resolution.
As previously stated, I did not receive the promised 1 year Adobe Creative Cloud subscription. I have provided ample evidence to support my claim, including screenshots of the fraudulent listing, correspondence with the seller, and verification from ***** that I do not have an active 1 year subscription. This has caused significant inconvenience as I was relying on the subscription for creating content to add to portfolio.
To facilitate a swift resolution, I would be happy to return any unused store credit upon receiving a full refund.
I kindly request you to reconsider your decision and issue a full refund of $199.99 to my original payment method. This action would demonstrate a commitment to customer satisfaction and help prevent future fraudulent activity on your platform.
I look forward to your prompt and positive response.
Sincerely,
Timmion *****
**************
********************************
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have explained that I am a victim of identity fraud and they wanted my credit card for $5. I was told ny **** to reach put to any organization that I had used. I did. And it was for shooting lessons and hot ypga. I have made no other purchases in about a year. I can be reached at my landline ************. I also asked for a hardcopy for the police and then to deactivate my account which was under ********************** They wanted me to give them my credit card.
Business Response
Date: 11/14/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Regarding your complaint: truly empathize with your situation, and I'm sorry to hear about the distress you are experiencing due to identity fraud. Please rest assured, we are committed to assisting you in resolving this matter.
Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
Thank you for your understanding.
Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a dna test for my dog on July 31, 2024. At that time they took the money from my bank acct. I have never recieved the product. Multiple attempts to petacare where it was coming from made to no avail.
Business Response
Date: 11/14/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration this delay may have caused.

I understand from your email that although the payment was successfully deducted from your bank account at the time of purchase, the *** test product has yet to arrive. Furthermore, I acknowledge your efforts in attempting to contact Petacare multiple times for assistance, reaching out without receiving a response. We deeply regret any lack of communication on our part.

Please be assured that I have escalated your issue to our resolution team. We usually receive updates very quickly, though sometimes it may take up to 7 days as we conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Your patience and understanding during this time are greatly appreciated. Please feel free to contact me directly if you have any further questions or require additional assistance. We are committed to providing you with a resolution promptly.

Thank you for bringing this to our attention, and we truly appreciate your understanding and support.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/11/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction. 10-21-24 Amount $31.96 Groupon order see below 2 shirts totally wrong colors sent No response from Groupon or Company that shipped shirts - Galaxy by *************** NJ Photos of order which showed the colors advertised and desired and wrong colors sent Have sent 4 emails - no response Photos are available for you if needed. ***Desire - either exchange or have correct colors sent or Refund. clearly shown on photo order.
Business Response
Date: 11/14/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for bringing this matter to our attention, and I apologize for the frustration youve experienced regarding your order for the shirts.

After reviewing your complaint, I see that you contacted Groupon on November 5, 2024 (Case #********) regarding the wrong colors being sent for your shirts. Id like to clarify that our merchant, Galaxy by Harvic, responded to your case the same day, directly requesting that you provide photos of the items you received. This is necessary for them to assess the issue and proceed with either an exchange or refund.

To move forward with resolving your issue, please reply to the merchant with the requested photos so that they can assist you further under the provided case ID.

If you need help with anything or have any questions, feel free to reach out. Were here to assist you.

Thank you for your understanding, and we look forward to resolving this matter for you as quickly as possible.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/14/2024

Complaint: 22540819

I am rejecting this response because:
I notified both Groupon and Galaxy Harvic several times and included the above photos.
Harvic told me to go back to Groupon. Run around with no responses until recently by Groupon Nothing confirmed

Sincerely,

******* *******
Business Response
Date: 11/20/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I wanted to follow up regarding your recent complaint. After reviewing the situation, I see that the merchant, Galaxy by Harvic, has already addressed your concern on 12th Nov. They issued a full refund as the product is out-of-stock so they could not reship it. This was confirmed in their response, which was sent to you previously.

It seems that you may have missed their email with the resolution. I kindly encourage you to check your inbox, including your spam or junk folders, to review the communication and the refund details.

We understand that this situation has been frustrating, but we want to confirm that the issue has been resolved. If you have any further questions, please dont hesitate to reach out, but rest assured that the matter has been taken care of.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:11/10/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am convinced that this company has absolutely no interest in allowing their customers to speak with them about any problems whatsoever. They seemingly do not have a working customer support telephone number, their online "chat support" is an infuriating useless experience with a Bot that culminates in their actually requiring the customer to PAY to join a chat service in order to get any further assistance with a problem. This is not the first time I have experienced this company completely failing their customer and I am outraged. I have a legitimate, unused Groupon that was given to me as a gift. It says very specifically on the voucher that the amount paid ($109.00) NEVER EXPIRES. I want and should be provided this unexpired amount, but have wasted hours with this company to no avail, never actually getting a human being to interact with. I believe this company is a fraud on the public and am taking the time to pursue this with you to prevent this from happening to others on an on-going basis.
Business Response
Date: 11/14/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out, and I sincerely apologize for the frustration you've experienced. I understand how disappointing this situation must be, and I appreciate the opportunity to address your concerns.

First, Id like to clarify that at this time, we do not offer phone support. However, our email and chat support are available 24/7, and I want to assure you that we do not charge for live chat. You can access support through our chat system at no cost. Please make sure that you're visiting our chat option from the help page on *********** and not through any third party support websites.

We strive to provide the best possible assistance through these channels, and we're committed to resolving any issues you face as quickly as possible.

Regarding your voucher, I want to clarify that the amount paid (the value of the voucher) does not expire. However, this does not indicate that it is credits towards new orders. Once a Local voucher expires, it can still be used toward the service or product that was originally offered in the deal.

Additionally, our records indicate that this order was cancelled by the purchaser back on 05/02/2016. Because of this, the voucher is not eligible for use, as it was part of a canceled transaction.

I sincerely hope this clarifies the situation, and I apologize again for any confusion. If you need further assistance or have any more questions, please dont hesitate to contact us. We're here to help!

Thank you for your understanding, and we appreciate your patience.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:11/10/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a discounted game play voucher Nov 9th and kept checking my email for the voucher but never received it. I couldn't contact them until the next day but I've already paid full price for gameplay at the venue so the voucher is not needed.
Business Response
Date: 11/13/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I understand how frustrating it must have been to not receive your voucher after making the purchase and subsequently having to pay the full price at the venue without being able to contact the issuing company immediately.

I've reviewed the details of your deal, and I wanted to provide some clarity on why a refund isn't possible in this case. The deal you purchased is marked as non-refundable, meaning that once the purchase is made, the merchant has reserved a spot specifically for you. This arrangement makes it difficult for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.

We appreciate your understanding of the non-refundable policy, and I completely empathize with your situation, especially as your plans took an unexpected turn. Our primary goal is to ensure you get the most out of your purchase.

If theres anything we can assist you with to help you utilize your voucher, please do not hesitate to let us know. We're committed to supporting you in finding the best way to make your deal work, and we're here to help in any way we can.

Thank you for your patience and understanding.

Regards,

******* *************
Manager
Groupon Customer Support

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