Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint because on October 3, 2024 I purchased a GROUPON for five people to gain admittance to the *****************'s observatory tower at the cost of $100. When I arrived at the ***************** and attempted to use the GROUPON, it did not show up in my account. (and still has not). I have proof of the charge going through on my debit card at the cost of $100, but I never received the product. After many email exchanges with the company, I am getting nowhere in regards to a refund. They are failing to understand that I paid the fee, but did not receive the product. I have unable to speak with anyone on the phone. I am hoping that you may be able to help me get a refund and prevent this from happening to other people.
Business Response
Date: 11/20/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out. I understand your frustration regarding the issue with your Groupon purchase, and Im truly sorry for any inconvenience this has caused. However, after reviewing your case, I want to clarify a few points.

You purchased the Groupon on October 3, 2024 for tickets to the *****************'s observatory tower, which were valid for same-day use. Our records show that there were no issues processing your order, and the transaction was successfully completed. Unfortunately, we did not receive any communication from you until October 14, 11 days after your scheduled visit.

In cases like this, its important to reach out to us immediately if youre experiencing any issues accessing the tickets. We could have helped troubleshoot the problem before the tickets expired. Since the tickets were for a specific date and have since passed, there is no way for us to verify the issue with your account or provide a refund, as the tickets have already expired.

I understand this may not be the outcome you were hoping for, but we are unable to provide a refund or further assistance after the expiration date has passed. We strongly recommend reaching out to us sooner in such cases to ensure timely support.

If you need further clarification or have any other concerns, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/22/2024

Complaint: 22566864

I am rejecting this response because: in your response, you stated that I did not correspond with you right away when there was an issue; however, that is not correct. I attempted to contact Groupon directly while I was at the ********** trying to access the tickets, but your company utilizes a third party to handle customer service complaints. I did contact ****** Consumer about this (which I believe I was directed to) and that did not help. I also tried to call Groupon directly while at the ********** and as you know, there is absolutely no phone number associated with this business. I also have numerous email exchanges with Groupon that did not result in any progress.
I think the confusion is that you believe that the order successfully processed, however it did not. You can check my Groupon account to see recent purchases, and it is not there, however my debit card has been charged. Essentially, you charged me for the tickets that I did not receive.

Sincerely,

********* *****
Business Response
Date: 12/01/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your response and for providing additional details.

I understand the frustration youve experienced, but I must clarify that Groupon does not use any third-party providers for customer service. It seems there was some confusion, and I believe you may have mistakenly contacted an incorrect support provider, such as ****** Consumer, rather than reaching out to Groupon directly.

Upon reviewing your account, I can confirm that the tickets for the *********************************** are still available in your Groupon account. However, since the event date has passed, they are now moved to "Redeemed" ************** account. The charge on your debit card was successfully processed, but because the tickets were intended for same-day use and are now past the event date, we are unable to issue a refund.

Unfortunately, as the tickets were valid for the specified date and are now expired, there is nothing further we can do in this case.

If you have any other questions or need further clarification, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/02/2024

Complaint: 22566864

I am rejecting this response because: I NEVER received the Groupon in my account. It actually IS NOT in the redeemed Groupon section of my account. Perhaps you are looking at the incorrect account.
Also - You DO NOT have customer service that is accessible at the time of need. I had to go home and email you and wait for a response. That is not helpful while trying to enter a ticketed event.

Sincerely,

********* *****
Initial Complaint
Date:11/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ********** | Purchased on Oct 2, 2024, On the same day that I purchased this I contacted the vendor to schedule service they were approximately 4 to six weeks out. Due to the sense of urgency, I told the representative that I would have to cancel my Groupon. The representative from ************* stated that she could cancel my voucher (which would have notified Groupon to issue me a refund). I provided her with the voucher number which is *******. She said that she would cancel it for me so I assumed no further action would be required on my part. It wasn't until I kept receiving emails letting me know that I have a voucher from Groupon to use that I decided to check my statements only to find out that the refund has not been posted. After speaking with multiple Groupon representatives via chat (since I cannot get a real person over the phone) I was told that I needed to provide documentation from the vendor however I requested that they contact the vendor at ************** as I spoke with **** who confirmed that the refund was submitted on their end on October 2nd the same day it was purchased with Groupon (& within the return exchange policy). They were unwilling to contact the vendor directly. I am in the process of attempting to obtain said documentation but have been unable to speak directly with someone who can provide me with the required documentation for a refund. I'd greatly appreciate any help or assistance you can provide in obtaining a refund for the $53.10 from Groupon.
Business Response
Date: 11/19/2024
Hi Crystal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience and frustration this situation has caused you.

After reviewing your case, we found that our attempt to process your refund was unsuccessful because a dispute regarding this transaction was initiated with your financial institution. To proceed with processing your refund of $53.10, we kindly request that you contact your financial institution and provide us with a dispute closure letter.

Once we receive the letter, we will ensure the refund of $53.10 is processed promptly. If you have any further questions or need additional assistance during this process, please dont hesitate to reach out.

Thank you for your understanding and patience as we work to resolve this matter for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/15/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a **** Club membership for $25. I went to **** to redeem it. However, **** would not allow me to redeem it because they said I already had a membership which I did not. I asked Groupon for a refund and they basically said NO refund. What do I need with a Groupon I cannot use. I had followed all of Groupons instructions to NO avail. I would simply like a refund of my $25 but they refuse.
Business Response
Date: 11/18/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with the **** Club membership voucher.

Given the circumstances surrounding your request, we understand your frustration and would like to make it right. I am happy to process a full refund for your purchase in the form of Groupon credits. Groupon credits are easy to use and never expire, allowing you to apply them toward any future purchase on **************************. Additionally, we often offer popular deals multiple times, so theres a good chance a similar offer will be available soon.

If you'd like me to proceed with applying the credit to your account, please simply reply to this email, and I will take care of it right away.

Again, we apologize for any inconvenience, and we appreciate your understanding. We look forward to serving you better in the future.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/15/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product that seems to be defective from this company. Approximately a month ago, I requested a refund. The *** said the issue was escalated to their resolution team to conduct a "thorough investigation," that would take UP TO 7 days. A month later, no response. I inquired again and was given the runaround - told to call the vendor, as if they expected me to believe that that was the result of a thorough investigation and not just a way of hoping I get tired of dealing with them/it and giving up and they get to keep my 20 bucks.I asked for a copy of the chat transcript so I could attach it hear. They stated they would share it with me once the chat ended. The chat ended and I have not received a transcript.
Business Response
Date: 11/16/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience and frustration youve experienced while trying to resolve your issue. I understand how upsetting it must be to feel like your concerns are not being addressed in a timely manner.

I want to assure you that your matter has been re-escalated to the concerned team on November 15, 2024. They are currently conducting a thorough investigation to resolve this issue. Rest assured, we are working diligently to get this resolved as quickly as possible.

Once we receive an update, we will promptly contact you via email. In the meantime, if you have any additional questions or concerns, please dont hesitate to reach out.

Thank you for your patience, and we appreciate your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello ***,Thank you for reaching out and sharing your concerns. I apologize for any inconvenience you may have experienced, and I appreciate your patience while we address your query.I understand your concern regarding the offer "Get a $10 Gift Card on $30+ Orders at Temu"I would like to explain our process for tracking and validating purchases. Once you sign up for one of our deals and complete the purchase, you should receive a purchase tracking email within 24 hours.If you have received the purchase tracking email, the transaction will undergo a validation and verification process, which can take up to 120 days from the date of purchase.If you do not receive this email within that timeframe, unfortunately, the purchase is not eligible for a reward.Hence we regret to inform you that this purchase is not eligible for the reward.For more information regarding the terms and conditions, please go through the below link:******************************** We value your feedback and will forward the same to our team, to see to it that in the future not to repeat this. Looking forward to more opportunities to be of service to you.Apologies once again for any inconvenience caused, please feel free to reach out if you have any further questions or require additional assistance.Kind regards,*******.O ref:!00D800Khmy.!500Uj0L5TVI:ref
Business Response
Date: 11/19/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. We apologize for any inconvenience youve experienced regarding the delayed receipt of your gift card, which you initiated on October 17th. We understand how important this matter is to you, and were here to support you.

To ensure your issue is resolved promptly, we have escalated this matter to a specialized team that manages this service. They are best equipped to investigate and address such concerns effectively.

You can expect an update from us within ***** business hours. We appreciate your patience and understanding as we work to resolve this for you.

Thank you for your understanding and for giving us the opportunity to assist you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/25/2024

Complaint: 22556933

I am rejecting this response because: Nothing has happened. They said they would get back in 24 to 48 hours and nothing. Nothing has been resolved....

Sincerely,

*** ****
Business Response
Date: 11/28/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the delay and any frustration this has caused.

Upon reviewing your case, I can confirm that a ticket has already been created regarding your issue. The ticket reference number is 530369.

I kindly request that you check your inbox, as well as your spam or junk folder, as the response may have been directed there.

If you need further assistance or have additional questions, please feel free to respond to the email associated with the ticket directly. If you are unable to locate the email, you are welcome to reach out again by emailing ********************** with your query.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/02/2024

Complaint: 22556933

I am rejecting this response because: I sent what they requested yet again on 11/28/2024. I have sent what I have to your people many times. What more do you want of me???. No, the order was not cancelled. I have the order here at home. I have attached the **** order stuff here, again. . All of this for $10. You can rest assured that I will never do this again with Groupon... You do not honor your deals... This is what Groupon keeps on doing. Just going back and forth with no resolution. I send what they ask for but they are never satisfied....

Answers to your questions:

1: *** ****
2: *****************************
3: Attached
4: Attached

...On 11/27/2024 11:35 PM EST Support <********************************> wrote: ##- Please type your reply above this line -## Your giftcloud ticket (******) has been updated by a member of our team. To add additional
group and stop receiving emails from it, send an email to **************************************************************************** . Kind regards, The Giftcloud Team This email is a service from *********. Delivered by ******* [VMXRZG-7Z2K4]

Sincerely,

*** ****
Business Response
Date: 12/05/2024
Hi ***,

Thank you for your email, and I sincerely apologize for the frustration youve experienced.

I want to assure you that your concerns are taken seriously, and I apologize if our previous communications have not met your expectations. In order to resolve this matter efficiently and to provide you with the best possible assistance, I recommend getting in touch with our concerned team. They specialize in inquiries like yours and will be able to provide you with more detailed guidance.

You can reach them directly at *********************** and they will be happy to assist you further.

Once again, I apologize for the inconvenience and assure you that we are working to address your concerns as quickly as possible. We value your feedback and will continue to improve our processes to better serve you in the future.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/14/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I emailed requesting that Groupon credit my Groupon bucks for $116.50. They declined. August 2024, I had an original credit in the amount of $38.90 then I made a purchase of $77.60. I cancelled the hair chemical treatment for health purpose and had a credit for $116.50 in Groupon bucks. When I logged in beginning of November the credit was gone $0 balance. Groupon bucks never expired in the past and I wasn't notified of this change.
Business Response
Date: 11/18/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Upon reviewing the details associated with your account (email: ********************** I can confirm that your most recent Groupon credits were as follows: you were credited with amounts of $47.50 and $77 in 2022.

The last purchase made on your account was on August 2, 2024, where you used a total of $116.50 to purchase two vouchers for the "numaBlu Salon & Day Spa" merchant. Specifically, you used $38.90 in Groupon credits and $77.60 from your credit card.

I would like to clarify that the voucher has not been canceled or redeemed yet. However, as the total of $116.50 has been fully applied to the purchase of these vouchers, your balance is now $0. Unfortunately, we do not see any discrepancies with the transaction history or the usage of your credits.

I hope this explanation helps clarify the situation. Should you need further assistance, feel free to reach out, and wed be happy to assist you.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two medications to loose weight through Groupon. One was for $99 dollars and the Other one for $ 29 dollars. I followed all steps and never received information on an appointment. After waiting for long time I decided to send a message to Groupon and I was told to call back the merchant ( never responded) and navigate the website.I sent another email to Groupon telling them I had never heard from the merchant and since I asked for the money back I was waiting for that to be deposited in my account.Nothing, no response. I decided to reach to Groupon yesterday and now I am being told I had used the voucher!I read the comments and many people have the same problem. Groupon is a scammer!!
Business Response
Date: 11/18/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding both the order you are referring to.

Regarding the order #**************-Week Tirzepatide Weight Loss Program with Consultation and Two-Day Shipping at CosmeticRX:

I request you to check and confirm whether you have followed the below redemption instruction correctly to receive your order. You can also attach any proof confirming that you followed these steps correctly from your end.

Redemption Instructions
You're not done yet! You'll finish your purchase on the merchant's website with a Redemption Code. Please follow the instructions below to find your Redemption Code and complete your purchase on the merchant's website.

How to Find Your Redemption Code

1. Find your voucher in My Stuff and view your voucher.
2. Copy the code listed under "Redemption Code." This is the Redemption Code you'll need to enter on the merchant's website to complete your purchase.
3. Select the product on ************** that you want - and in the regular check-out put in your voucher code on the billing page

1. Pull up voucher with our mobile app (or print it out).
2. Online registration required. Visit ***************************.
3. Select the product that you have purchased.
4. After selecting your product you are prompted to go through the online order.
5. Enter your redemption code found in the middle of your voucher into the COUPON CODE field at checkout.
6. Present voucher upon arrival.
7. Enjoy!
Regarding the order #**************-Week *********** + B12 Weight Loss Program with Consultation + FAST SHIPPING at *********:

I request you to check and confirm whether you have followed the below redemption instruction correctly to receive your order. You can also attach any proof confirming that you followed these steps correctly from your end.

Redemption Instructions:
1. Visit ********* and select "Treatments" then click "*********** Complete Program", select "See Available Plans", then select "bmiMD ***********+B12 Quick Start" or "Tirzepatide GLP-1+GIP Complete Program"

For residents of ********** and **************, please Click Here.

2. Click Get Started, and enter your Groupon redemption code in the blue field labeled "Have a Coupon? Click Here and Enter Your Code" at the top of the form.
**Be sure to include your redemption code, NOT order number.

Redemption Code Format - "FTVFPWBKD5PJDO"
Order Code Format - "VS-HHLG-SXCC-3ZGK-6MCN"

3. Complete purchase fields and input credit card information, $29.99 due for Shipping (medication covered by Groupon purchase).

**Medication cannot be shipped to residents of **, **, **, **, **, **, ** and *******

4. Before completing check out - Confirm coupon code is added and the automatic discount is applied - you will be charged for medication without confirming discount prior to check out.

5. Complete Medical Intake Form on next screen - DO NOT LEAVE SCREEN UNTIL COMPLETING INTAKE FORM (Intake form will be sent via email just in case you lose the screen once you have purchased, search inbox for ****************** to locate)

6. Our licensed medical doctors will review your form within ***** hrs. They will reach out via e-mail/SMS (provided during sign up). Make sure that you are checking your email for notifications to access your patient portal.

7. Medication and supplies will ship within 5-10 business days once the medication is processed with pharmacy approval.

NOTICE: Your order will not be processed unless your medical intake form has been fully completed

We apologize for any inconvenience this may have caused and look forward to resolving this matter promptly.

Thank you for your understanding, and we await your response.

Regards,

****** *.
Manager
Customer Support
Customer Answer
Date: 12/02/2024

Complaint: 22555808

I am rejecting this response because: Sorry for the delay in getting back to you.
I followed up all the instructions, however, I never received the packages.
I feel extremely disappointed about the response given by Groupon regarding the management of their associates making business in a wrong way.

****

Business Response
Date: 12/06/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I completely understand your concern and I sincerely apologize for the inconvenience you have experienced. I can appreciate your frustration, and I am truly sorry for the trouble caused by this situation.

In order to escalate your case and follow up with the merchant regarding your two orders, "*********" and "CosmeticRX," I kindly request that you provide a screenshot of the error message you encountered while attempting to redeem these orders using the provided redemption instructions. Additionally, please include a screenshot of any email or text messages sent to the merchant where you did not receive a response.

Once I have this information, I will be able to escalate the matter further and work towards resolving the issue as quickly as possible.

Thank you for your cooperation, and again, I apologize for the inconvenience this has caused. I look forward to your response.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/24/2025

Complaint: 22555808

I am rejecting this response because:
Sorry for the delay in getting back to you. I was sick and didn't see the message.
I never received the item I ordered and never the company responded to my request.
I paid $99 dollars, plus the shipping $29.99. The company it's a scam!
Please help,

Sincerely,

**** ***** Quesada *****
Initial Complaint
Date:11/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I operated a licensed, bonded and insured heating and cooling company in ******. We have an account at **********************. I recently found out that they are assisting a fraudulent company that is NOT licensed, bonded or insured. This fraudulent business is advertising our business name on the side of their vehicles, and they are operating fraudulently in multiple states across the **. We have notified Groupon 3 times that this is happening and have provided all the necessary information for them to remove the fraudsters from the system including phone numbers, names that they are operating under and locations and other information. Our communications are currently going un-answered and there does not appear to be any action taken to prevent further fraud. They appear to still be active and promoting these fraudulent companies. This is causing damages to my business reputation and causing financial damages in lost customers. In my opinion promoting fraudulent companies makes Groupon complicit in the fraud itself. I am requesting contact from a Groupon representative for the purpose of cancelling all of this fraudsters accounts and for ********************** to stop harming my business.
Business Response
Date: 11/16/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the distress and frustration this situation has caused you and your business. I want to assure you that your concerns are being treated with the utmost urgency.

I have escalated your case to our concerned team, who will thoroughly investigate the matter. They will reach out to you directly via email soon to provide further updates and assistance.

We greatly appreciate your patience as we work to resolve this issue and ensure that appropriate actions are taken. If you have any additional information or concerns in the meantime, please do not hesitate to reach out.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and agree conditionally with your response. I have been promised that they will be taking down the fraudulent business in as many locations as they / we can find on their platform. Groupon has contacted us and stated that they are working to shut down the fraudsters permanently. Assuming that they carry through with their promise, then I agree that the initial complaint would have been addressed, and that the resolution process will have started.

Sincerely,

***** ******
(Without Prejudice)
Duct Guys
**************
Customer Answer
Date: 12/18/2024

Complaint: 22552723

I am rejecting this response because:
I was forced by the BBB time limits to either mark this complaint resolved or not. Groupon assured me that they would work with me and promised to removed the fraudsters. Then as soon as I marked the complaint as resolved, while counting on their continued support, they "ghosted" me and are not responding anymore. This is ridiculous. I would like to have their help to resolve this voluntarily. I would appreciate any help you can provide.

Sincerely,

***** ******
Business Response
Date: 12/20/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration this situation has caused. I completely understand how disappointing it must be to feel that your concerns are not being addressed, and I truly regret that your expectations were not met.

I want to assure you that I have re-escalated your issue to our concerned team as a priority. They will review the matter and reach out to you via email with an update as soon as possible.

We truly appreciate your patience and understanding as we work to resolve this situation. Please dont hesitate to reach out if you have any further concerns in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/02/2025

Complaint: 22552723

I am rejecting this response because:
Please re-open the complaint. Groupon has not addressed the issues within the complaint.

Groupon has not contacted me with any updates or plans for resolution throughout this process. I will get an initial response saying they apologize and that they will get back to me. Then they "ghost" me and stop responding after BBB marks the complaint as resolved. We may need mediation.

I apologize for not responding sooner. I was unavailable during the Christmas holiday.

Sincerely,

***** ******
Initial Complaint
Date:11/13/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase for two facials through Groupon at ************. Had trouble getting in touch with the merchant. We drove to the business, the owner gave us number of the person that does the facial. We could not get in touch with the lady that had the coupon. The owner of the *** even tried for us. We contacted Groupon and told them the situation, and they agree to refund our purchase of ******. On October the 23 was the day we contacted Groupon and they agreed to a refund. On the 25 th day of October they credited my bank of only half that amount $*****. Why only refund half and keep half, when we were in the 3 day cancellation widow. We are wanting the rest of our purchase of ***** that you kept for yourself. We are senior citizens that believe in holding things accountable. To make all parties whole refund our money. Please!
Business Response
Date: 11/16/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced.

Upon reviewing your case, I see that only one of the vouchers was initially canceled, which is why a partial refund of $67.50 was processed. I have now canceled the remaining voucher and issued a refund to your original form of payment. You will receive a separate automated email confirming this refund.

Please note that while we process all refunds immediately, it may take a few days for your financial institution to post the credit to your statement.

I truly appreciate your patience, and I hope this resolves the issue for you. If you have any further questions or need assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/13/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a DNA kit from Groupon and have tried 4 times to redeem the coupon with no success. I have asked Groupon multiple times for refund and they repeat the same answer over and over telling me to email ***
Business Response
Date: 11/16/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I apologize for the inconvenience youve faced with redeeming your DNA kit coupon. I understand how frustrating this situation must be, and Id like to assist you in resolving it.

Upon investigating your issue with the merchant, we were informed that they have requested to reach out directly to them at the following email address: ******************************* When contacting them, the merchant has asked to provide proof of purchase and a mailing address for further assistance. This request was made on November 13, 2024.

Did you have the chance to reach out to the merchant through the provided email address? If so, please provide a screenshot of the email you sent, making sure the "To" address and date of the email are visible. This will help us proceed with further investigation or assist you in getting the appropriate resolution.

I appreciate your cooperation and look forward to hearing from you soon so we can resolve this issue.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support

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