Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered tickets August 17th,2024 for an attraction. Notified on October 29th, 2024 the attraction had canceled and I would receive a refund to my original payment method in 10 days. It is now November 18th and I still havent received my refund.
Business Response
Date: 11/21/2024
Hi **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Upon reviewing the details of your order, we have found that the account on which the order was placed has been deleted. As a result, we no longer have visibility into the orders purchased on that account or any related information.

As previously communicated, the refund for your order was processed by our internal team to your original form of payment. Given the situation, we recommend reaching out to your respective bank for further assistance in tracking the refund and resolving any outstanding issues.

We apologize for any inconvenience this may have caused, and we appreciate your understanding. Should you need any additional assistance, please feel free to contact us.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/22/2024

Complaint: 22572533

I am rejecting this response because:
This company cannot tell me they have no other way of processing my refund. They have the cancellation notice with the invoice number.
Sincerely,

********** ********
Business Response
Date: 11/28/2024
Hi **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I would like to sincerely apologize for the inconvenience and frustration youve experienced in relation to your recent issue. We understand how important it is for our customers to have a seamless experience, and I deeply regret that this situation has not met your expectations.

Upon reviewing the details of your order, we have found that the account on which the order was placed has been deleted. As a result, we no longer have visibility into the orders purchased on that account or any related information.

As previously communicated, the refund for your order was processed by our internal team to your original form of payment. Given the situation, we recommend reaching out to your respective bank for further assistance in tracking the refund and resolving any outstanding issues.

I understand that you may be dissatisfied with the previous responses you have received. Please accept my sincere apologies if you felt that your concerns were not fully addressed. Rest assured, we have made every effort to help and have provided the best possible solution under the circumstances. However, at this stage, as per our policies and the details surrounding your case, I am unable to offer further assistance. Please consider this matter resolved from our end.

If you have any further questions or need help with any other purchases, I would be more than happy to assist you. We genuinely value your business and hope to have the opportunity to serve you better in the future.

Once again, I apologize for the inconvenience caused, and I truly appreciate your understanding in this matter.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/02/2024

Complaint: 22572533

I am rejecting this response because: this company has blatantly stolen money from me. Attached is the email showing I am due a refund. They can print a check and refund my money for the purchase made 4 months ago.

Sincerely,

********** ********
Initial Complaint
Date:11/18/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased refurbished irobot roomba j5+ from Groupon on 11/10/2024. This product listing clearly says that seller accepts return within 30 days. It says "free returns" & "Shipping and handling will be free" right after that in fine print. In listing they have NOT mentioned anywhere that buyer has to pay for return shipping. (I have attached screenshot for reference) The product is unopened and unused. I haven't even removed from the box it was shipped in. I want to return this product and need prepaid return shipping label (as advertised).I contacted Groupon for return. They put me in touch with Seller. Seller is refusing to provide prepaid return shipping label. Seller said that prepaid shipping label is only available under warranty with tech support ************. I explained that I do NOT need tech support. I simply want to return this product. But I contacted tech support ************ anyways and asked for prepaid shipping label. They said they can't help with Groupon orders, I have to contact Groupon, which I did in the first place. I contacted Groupon again and explained Seller is not helping. They put me in touch with Seller again. So I am going in circles without resolution. Groupon is not helping and taking responsibility for this order and providing return shipping label.
Business Response
Date: 11/24/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment, as well as all internal Groupon correspondence, and have responded to you via email from **************************. I apologize for the inconvenience youve experienced.

To clarify your request regarding the prepaid return label: Prepaid labels are only provided for warranty exchanges. Since your request does not fall under a warranty issue, we are unable to offer a prepaid label. We kindly suggest returning the item directly to the seller to initiate the refund process. Once the seller confirms receipt of the item, we will process your refund in accordance with our refund policy.

Additionally, weve been informed by your financial institution that a dispute has been filed for this purchase. We recommend reaching out to your financial institution to discuss the next steps in resolving the matter.

If you have any further questions or if theres anything else we can assist you with, please dont hesitate to reach out.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 11/25/2024

Complaint: 22572298

I am rejecting this response because:
While I appreciate your apology, it doesn't do anything to resolve my issue.

I do NOT need your clarification on the return policy because I do my due diligence before purchasing any item online and review their return policy and fine print. Let me give you all the evidence to make it very clear that Groupon/Seller is liable to provide a prepaid shipping label for this. I have attached a screenshot "Groupon return policy". This is a general return policy listed on Groupon website. It clearly shows that for Groupon goods, customers can return any item purchased from Groupon within 30 days of delivery, and a prepaid return shipping label will be provided by Groupon/Seller (In fact it says it must be shipped in a return shipping label provided by Groupon). It says this includes items that are defective..., which means I can return items for any other reasons as well. There is absolutely no mention that the buyer has to pay for return shipping.

I have also attached a screenshot "fine print" for the product (refurbished irobot J5+) I purchased. Because as mentioned above (in general return policy) fine print on product could override general return policy. Fine print also clearly says free returns within 30 days and free shipping and handling. Again, no mention that the buyer has to pay for return shipping. So both together, clearly proves that Groupon/Seller must provide a prepaid return shipping label. (The return shipping will cost around $150 to ship this back for the item which is worth around $300. If it was a small amount, I would have just paid for it.)

Now let me enlighten you by providing another piece of information. After placing my order (before even my item was shipped) I tried to contact Groupon. As you must know there is only one way to contact Groupon which is via app/website manage voucher > Email us > fill out form. Your Groupon app was having an issue. Due to which, when I click on send after filling out the form it doesn't do anything. In our email communication (with you directly), I have attached a video as proof so you can validate this. This issue lasted for a couple of days. By the time I was able to reach Groupon and then the seller, the item was already in transit. If I would have been able to contact Groupon and confirm the return policy, I would have cancelled my order before it even shipped. This is again not my fault and Groupon's issue.

I have provided these to Groupon and Seller multiple times. The moment I provide this evidence of return policy and fine print, they either go silent or start repeating the same thing that they can't provide a return shipping label. They not even once provided a clear explanation where on the product listing it says that the buyer has to pay for return shipping. Because clearly they also know that I am right. Moreover, you not responding to BBB requests in public forum and emailing me directly indicates that you don't have anything to add on the BBB public forum.

Yes I have contacted BBB and my credit card company because I have made numerous purchases from different websites and I have never come across such fraudulent business practice. If this is not resolved promptly, I will not stop at this and file a consumer protection request (reviewed by ** office) with my county and then consumer complaint request with *** as well. This is unacceptable and fraudulent. I will pursue any avenue possible to expose this SCAM (due to lack of better word for this).

Sincerely,

****** *****
Business Response
Date: 12/08/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comments along with all internal Groupon correspondence. I also responded to you directly via email from ************************** a moment ago, and I sincerely apologize for the trouble you've encountered.
Thank you for sharing the details and for providing the screenshots to support your concerns. I completely understand your frustration regarding the return process, and I want to clarify that we are here to assist you.

While I see youve highlighted the general return policy, for this particular product, which is refurbished, the return falls under the warranty and technical support provided by the merchant. To receive a free return label, please contact the merchants technical support team directly at ************. They will guide you through the necessary steps, and if the product is confirmed to be defective, they will issue the return label for you at no cost.

I sincerely apologize for the inconvenience you've faced, especially regarding the technical issues you encountered while trying to reach us earlier. Your feedback is valuable, and we are actively working to address this.

If you need any further assistance or guidance throughout the process, please dont hesitate to reach out.

Kind regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing a complaint against Groupon for unethical handling of a refunded order, predatory pricing tactics, failure to provide an accurate chat transcript, and misleading advertising practices. Below, is a detailed account of the incident:Details of the Incident On November 17, 2024, I purchased a Groupon deal through their app for:Food Sensitivity and Intolerance Test Kit: Food, Skin, Environmental, and Nutritional (*****+ Items Tested) at UCARI Order #********** The total amount paid was $67.20 for two items, including a promo code. Shortly after the purchase, Groupon canceled the transaction, citing "fraud prevention" without explanation. Groupon informed me that I could reorder the item but only at a higher price, stating that their pricing is "timebound and flexible."During the chat interaction with Groupon's customer service, the representative informed me there was no way to honor the original price.During the chat, I attempted to download the transcript as documentation. The system displayed a message confirming "Transcript was downloaded," but no file was actually provided. I had to manually copy and paste the conversation, which caused raises questions about Groupons commitment to transparency.This issue also involves Groupon's advertising practices. Groupon serves as a lead generator for other businesses. The deal was prominently advertised on their app. Groupons cancellation of my order, followed by a price increase, undermines trust in their platform and the businesses they ********** resolve this matter, I request the following:1. Groupon honors the original purchase price of $67.20 so I can complete the business they advertised.2. An explanation of why the chat transcript was not provided despite the system claiming it was downloaded.3. A review of Groupons advertising practices to ensure they do not engage in predatory pricing or bait-and-switch tactics.Thank you for your attention to this matter.
Business Response
Date: 11/21/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence, and I have responded to you via email from **************************.

I sincerely apologize for the frustration youve encountered with your recent order and the challenges you've faced.

Regarding your discount, while we are unable to honor the original price, we would like to offer you a 20% discount on your next purchase with us. Please use the promo code W54MM6BG at checkout. This code can be used for 20% off your order and is valid for the next 7 days. Please note that the maximum discount is $50, and this offer cannot be combined with other discounts. It is also not applicable to Sale Deals (prices in red) or deals that are excluded from promo discounts, as outlined in the Fine Print.

We also apologize for the difficulty you experienced with the chat transcript. To troubleshoot this issue, kindly try the following:

1. Ensure that your browsers pop-up blocker is disabled.
2. Use a different browser or device to attempt the download.
3. Clear your browsers cache and cookies, then try again.

Regarding the price change, I want to clarify that Groupon follows strict pricing protocols and does not alter prices on orders after theyve been placed. We apologize for any confusion, but the original cancellation was due to our fraud prevention measures, which are in place to protect you.

We appreciate your understanding and are here to assist with any additional questions or concerns. Please dont hesitate to reach out.

Thank you again for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I havent had access to my groupon in months due to me forgetting the password i last remember I had my debit card connected to my Groupon account but again I didnt have access to it so I get up November 16 I logged into my email and I get notified that there was a charge of ****** taken so I click it someone booked a hotel in ************* with my card so i looked into more I rushed and contacted my bank my bank said they will get to the bottom of it but Ill have to contact Groupon Ive been at it will Groupon for 2 days they said they will get back to me so I called the hotel they told me I used Groupon so Ill have to contact them I explained to them that I never made this purchase someone used my card I had attached to the account they try to help me the best way I can also explaining to me no one showed up for the room so I go and contact Groupon 5 Emails back to back trying to get some help explain to them over and over that I didnt make this purchase someone used it to book it so its fraud I get a email today which is November 18 stating that they didnt see no actions of fraud so I cant get a refund so I spoke to the 5th live agent mind you they have no contact number to speak to no one or a manager to contact me so I have to keep speaking to different live agents now Im angry and In disbelief because they basically telling me I lose out on 240 dollars that goes towards my bills because someone decided to use my card with out my authorization so now Im explaining that Im going to get my lawyer involved now Im mad because you guys are telling me 5 days Ive been contacting you guys for help and you guys are telling me you guys cant help so you guys are just taking people money I will never recommend Groupon to anyone and Ill continue to contact them everyday
Business Response
Date: 11/21/2024
Hi ****** ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint:
I sincerely apologize for the frustration you've experienced regarding the hotel booking and charge to your account. I understand this situation is concerning, and we appreciate your patience.

When you first reached out, you raised concerns about an unauthorized charge. We escalated this to our fraud review team, who confirmed the booking was made under your name with no signs of fraud.

You later informed us that COVID-19 prevented you from attending the stay and requested a refund. Although the booking is non-refundable, we escalated your request to the hotel for an exception due to your situation. We are still awaiting their response.

We are actively working with the hotel and will update you as soon as we have new information. Thank you for your understanding and patience. If you have any further questions, feel free to contact us.

Regards,

********
Manager
Groupon Customer Support
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me a scam and is refusing to refund it because I didn't figure out it was a scam within their three-day window. I went to an appointment to redeem my voucher. The address from Groupon took me to a BBQ joint. I attempted to both call and text the merchant, who never answered or responded. This is her website: ************************************************************************************************************ Groupon sold me an unusable scam Groupon and says the merchant is "still open" and it's outside of their three-day window, so is refusing to refund. I have already contacted my credit card company to report. I contacted Groupon first and they did nothing to fix it.
Business Response
Date: 11/20/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and sharing the details of your experience. I want to assure you that we take your concerns seriously, and I have escalated your issue to our resolution team for further investigation.

We are currently conducting a thorough review of the situation with the merchant in question. Please rest assured that we are working diligently to resolve this matter as quickly as possible and will keep you updated with any developments.

We understand the frustration this situation has caused, and we appreciate your patience and understanding as we work to resolve it.

If you have any further questions or need additional assistance, please feel free to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/21/2024

Complaint: 22569532

I am rejecting this response because: I still not received a refund.

Sincerely,

******* ******
Business Response
Date: 11/23/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the trouble youve experienced and appreciate your patience in this matter.

I want to inform you that your refund request was escalated to the concerned team on November 20th, 2024. The issue is currently under investigation, and our team is actively working to get in touch with the merchant to reach an appropriate resolution for your request.

We understand your concerns, and we are committed to resolving this for you as quickly as possible. Please rest assured that we are doing everything we can to ensure a fair outcome. We kindly ask for your continued patience as the team works through the necessary steps.

Thank you for your understanding, and we will keep you updated on any progress.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased through Groupon a 3 day stay in a hotel IN *** for dates that I realize no linger worked for me. That specific deal offered the opportunity to cancel the reservation without penalties within a certain time frame and I canceled in that timeframe. I was offered to be reimbursed to my credit card card or as Groupon bucks. I selected the option to receive the money credited to my card. A new screen prompted me to decide if I still anted to get the credit back to my card or the option to get it as Groupon bucks plus 10% extra in Groupon bucks ( as long I accept this option ). I figured that the extra $114 will come handy so accepted. I receive only my original $1142.15 and NOT a ***** more in Groupon bucks. I contacted customer service twice and they told me that nothing they can do. This is misleading and a complete lie! I didn't expect this coming from Groupon! I need resolution to the unfulfilled promise!!!
Business Response
Date: 11/22/2024
Hi Denitza,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the confusion and inconvenience caused regarding your recent refund.

As per our previous communication, we promised an additional 10% in Groupon credits, and Im pleased to inform you that I have now added $114.21 in Groupon credits to your account ************************** These credits are available for immediate use and can be spent on most items available on our site, which will never expire.

To view and use your credits, please visit your "My Groupons" page. You will see your available credit in the top-right corner where it says 'Groupon Credits balance'. When youre ready to make a purchase, simply check the box next to Apply available Groupon Bucks at checkout to apply your credits towards the total cost.

Thank you for your understanding and for being a valued Groupon customer. Should you have any further questions, feel free to reach out.
Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The last purchase I made with Groupon resulted in me unable to use any of them except necklace which was shipped to me. All the things purchased for online use, the ********* for example, was marked redeemed before I **uld even get on the site to use it!!!! This is not the first time. Ive lost so much money this type of things happening over online classes, things totally blind. I let the others go but not bc I wanted to, but bc I can never get responses from them even when using every email I have. Please look at the amount of times Ive let things go without claiming them. Its bc I COULDNT. The only reason I took this chance is the price was so good and I needed it so much. I went to make a **py where I purchased it and once again its stamped redeemed!!! I demand a dang product or my money back for all my unclaimed purchases. I still would love to take classes I bought unable to take. Please, there is too many ** trying customers picketbooks to the limit. Dont let them get away with this too!!! I got the necklace off last order but nothing else!!!
Business Response
Date: 11/21/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the frustration and inconvenience you have encountered with your recent Groupon purchases. It is concerning to hear that you have encountered issues with redemption and have received no response previously.

We take your situation seriously and want to ensure that you receive the products and services you purchased. To investigate your issue further and assist you efficiently, could you please provide us with the order numbers or voucher codes associated with each of your Groupons? Additionally, if you could elaborate on the specific issues you faced with each purchase, it would greatly help us in resolving the matter promptly.

Our goal is to rectify this situation and ensure your satisfaction. We truly appreciate your patience and understanding as we work to make this right for you.

Please feel free to reply at your earliest convenience, and we will prioritize your request.

Thank you for bringing this to our attention, and we look forward to resolving these issues for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October ******* I purchased a voucher through Groupon for an oil change and tire rotation with Mr. **** for $31.99. I have used Groupon in the past to purchase services. The purpose of Groupon is to purchase a service at a reduced price from a merchant. Today I went to redeem the voucher for my prepaid oil change and tire rotation. I was informed by Mr. **** there was a discrepancy with it and that for the service it would be an additional $55 with the voucher being used toward the total amount which would then be a total of $87 ($32 from the Groupon and the $55 additional). I declined because that defeats the purpose of prepaying for a service at a set price. I reached out to Groupon to request a refund and they stated they would be unable to. This purchase was made less than 30 days ago and the miscommunication between Groupon and the vendor should not result in the customer either losing out on money that they already paid or paying additional to get the service completed. Groupon does not have a customer service number in which to speak with a live agent or to have it escalated to a supervisor. I just want a refund for a service that was not able to be used due to undisclosed additional costs by both Groupon and the merchant. While I do feel deceived by the merchant as well and both parties need to accountable for their marketing of a service, as I bought this from Groupon, I would like a refund back from them.
Business Response
Date: 11/20/2024
Hello Taundelaya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your experience with us. I understand your frustration with the additional charges you encountered when attempting to redeem your oil change and tire rotation voucher, and I sincerely apologize for the inconvenience this has caused.

After reviewing your purchase and the details of the transaction, I want to clarify that the voucher you purchased was for a ******************** Change with Tire Rotation and Standard Filter," which was discounted to $31.99. When you redeemed the voucher at Mr. ***** however, it appears that you received a ********************************* Change" instead, which is a separate, more expensive service option.

As per the terms of the deal, the $31.99 voucher was applied toward the standard service (valued at $39.99), but since the ********************** is priced higher, there was an additional charge to cover the difference.

I've included a screenshot from the original offer page reflecting these options.

As the voucher was applied correctly to the service received, we are unable to provide a refund for the difference between the services. If there is anything else we can assist with or any other concerns, please dont hesitate to contact us.

Thank you for your understanding, and we hope we can help resolve this matter for you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/21/2024

Complaint: 22568599

I am rejecting this response because: I personally responded to them letting them know that the merchant does not offer the regular synthetic blend. I also attached the same invoice/estimate I am attaching to this one. The supervisor failed to read my original email that detailed that I DID NOT use the voucher which is why I am asking for a refund. I also see no point in regifting it if the person would still have to pay a balance. If what was being listed on Groupon was not what was offered by the vendor there was no need to make it available on Groupon for purchase. I sincerely feel like this is a bait and switch tactic that unfortunately it appears Groupon has done to others and faced a lawsuit previously for. As I bought the voucher through Groupon they should be the one to refund me. I eventually had to go someplace else to have my oil change done. I have not heard back from the supervisor. This is the second time a supervisor has not responded after I sent a detailed email.

Sincerely,

********** **********
Business Response
Date: 11/25/2024
Hello Taundelaya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm so sorry for any trouble and thank you for providing the additional information that the merchant is not able to provide the service purchased. This is not the experience we want you to have, and Ill be happy to help you find a resolution.

Meanwhile, any details you can provide about what youve experienced are greatly appreciated. We take customer feedback very seriously and address these kinds of issues with the business directly to ensure they dont happen again. You can mention things like:

-The name of the person you spoke with, and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
-The address of the location you visited

If there's anything else you'd like to share about your experience, please include it in your reply to this email.

I look forward to helping you!

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/26/2024

Complaint: 22568599

I am rejecting this response because:

******,

This still does not solve the issue. I would like a full refund. I have literally outlined everything in multiple emails. This back and forth isnt providing a resolution.

Mr. Tire
********************
********************

They do not carry the synthetic and have not done so for a while. This was conveyed by the manager ******. All of this information can be found in the estimates I sent to you TWICE.

I want my full refund back by this week. You have a responsibility as a retailer to 1. Fully disclose any discrepancies. 2. Honor what was purchased. 3. ****** services that could not be completed.

None of this was done by Groupon. And I see a track record with all the complaints of your company not holding up with their end of purchases. I also see that instead of taking accountability for your mistake, Groupon keeps prolonging the process with unnecessary follow *** and requests for information that has already been furnished. While this may work for other people in an attempt to get them to give up out of frustration, it will not work for me. Your company was in the wrong and it need to be rectified with a full refund.

I expect an email back within the next 24 hours detailing a full refund back to my card.

Sincerely,

********** **********
Business Response
Date: 12/01/2024
Hello Taundelaya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: Thank you for confirming the details. Ive escalated your request internally. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:11/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Groupon for a ****** membership on 10/17 order number ********** for a price of 65 dollars. I used the code for the membership. Once I found out ****** is not in my area I cancelled the membership on 10/24 and ****** refunded the money back to Groupon. Order number for refund is **********. I have talked to Groupon via emails and they continue to say they contact ****** and ****** says to call them. ****** said that is not true and they sent it back and Groupon has the money and ****** cant do anything. I have tried having Groupon call me which they refuse. I have tried to do a 3 way call with ****** to resolve the issue also Groupon refused. I just want the 65 dollars back that I am owed.
Business Response
Date: 11/20/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding this order #********** - ****** Gold Star Membership Package + $20 Digital ****** Shop Card at ******. I am sorry for the trouble you have faced with this order.

As requested, when we checked with our internal team regarding your request, the team updated us that you need to contact the ****** call center not the nearby ****** locations indeed to request a refund.

In order to contact their call center, please review the below link provided:

********************************************************************

Upon investigation, I can confirm that as an exception, our team issued Groupon credits in the amount of $65.00 to your account for the order in question. Unfortunately, we are unable to process a refund to your original form of payment, as the purchase was for a membership, and the value was provided to you accordingly.

I understand your frustration, but please note that any subsequent cancellation with ****** or any other related actions fall outside of our scope, and we cannot take further action on this matter.

If you've officially filed the charge dispute with your financial institution, the next step will be to work with them directly to determine a resolution.

We apologize for any inconvenience this has caused and appreciate your understanding. If you have any further questions, please feel free to reach out.
Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/21/2024

Complaint: 22567636

I am rejecting this response because:
As you stated you keep saying I am going to a ****** location which is not true. I have called and now I attached the conversation per ****** who says they refunded you back and can't reverse it. Again I didnt ask for credits to groupon I am asking for my refund per you getting it back. So please don't say they keep telling you to have me contact costsco. ******* has said everytime I speak to them you are not contacting them via phone or email so that is a generic answer you keep giving.
Sincerely,

***** ********
Business Response
Date: 11/23/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you have experienced.

After reviewing your case, I regret to inform you that, unfortunately, we have not received any communication or confirmation of a refund from ****** regarding your request, aside from our ongoing correspondence with you.

In order to proceed further, I kindly request that you provide us with written confirmation from ****** regarding the refund. This will help us validate the situation and work towards an appropriate resolution.

Thank you again for your cooperation and for giving us the opportunity to resolve this. I look forward to hearing from you soon.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/25/2024

Complaint: 22567636

I am rejecting this response because:
I have attached the chat with the ****** employee that clearly states they refunded it and they cant reverse it. Also I know many times next step is you will say your going to contact ****** on my behalf and then say for me to contact them at the number not a location. Every time I talk to costsco its either the customer service number or chat. Please let me know who you speak to if they say to contact them back.

Sincerely,

***** ********
Business Response
Date: 11/28/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for providing the chat screenshots with the ****** employee. I appreciate you taking the time to send this information, as it helps us better understand your situation.

As mentioned earlier, I will personally reach out to ****** on your behalf, using the proof youve submitted, in order to resolve this matter. Please rest assured that I will keep you updated on the progress and let you know once I hear back from them.

Your patience throughout this process is highly appreciated, and I am committed to resolving this issue as quickly as possible.

Should you have any further questions or concerns, please feel free to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/02/2024

Complaint: 22567636

I am rejecting this response because: The issue is not resolved. Once resolved and responded back I will be happy to accept the resolution

Sincerely,

***** ********
Initial Complaint
Date:11/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a B grade MacBook as a Christmas present for my daughter from Groupon on 11/25/2023. Everything appeared to be in working order, so it was wrapped and placed under the tree. Shortly after Christmas she was complaining that the MacBook wasnt charging, so I contacted the ************** sent me a replacement charger. She was still complaining about it not charging, so I contacted them again thinking that they werent sending a charger with enough wattage. They responded that they would not send another charger to me. I made these complaints about the ******** in January 2024 which was within the warranty period. I purchased a MacBook charger, which are not cheap ($60-$90) and the problem persisted. I took the MacBook to the Apple Genius Bar & the tech informed us that the battery was completely shot & would not hold a charge. I contacted Groupon again & was told that I would be sent a replacement device. They told me to remove her Apple ID & send a picture showing that I had done so and theyd give me further instructions. I did tht & couldnt get a response for months. Convenient for them, the warranty was now expired and they refused to help me further. I have been battling with them for several months with this (pretty much all ************ included several of the emails showing Groupon outright LYING about which device i purchased (purchased B grade and theyre saying C grade). The emails also show them bouncing back & forth between saying theyre going to make this situation right & then saying that because of my delayed response (less than 24 hours!!!) that they can no longer help me. Ive disputed the charge with my credit card company, but they cant help me because of the amount of time that has passed. Im very hopeful that the BBB can help! Were coming up on Christmas again & this MacBook now serves as the most expensive paperweight Ive ever owned. , Im willing to send the MacBook back for a refund so we can purchase a working device.
Business Response
Date: 11/20/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your detailed message, and I truly understand your frustration regarding the issues with the MacBook you purchased. I sincerely apologize for the inconvenience youve experienced, especially considering the significant amount of time youve spent trying to resolve the situation.

Upon reviewing your case, I see that your purchase was made on November 25, 2023, and the order was delivered on December 1, 2023. Unfortunately, you didnt reach out to us about the issue until March 30, 2024, which is well beyond the 90-day return window. This policy is in place to ensure we can address any concerns within a reasonable timeframe and provide timely resolutions, but given that your request is outside of this period, we are unable to offer a refund or replacement at this time.

I also understand that you have been in communication with us over several months, but the extended delay in reporting the issue makes it difficult for us to assist in this particular case, especially after the warranty has expired. While we strive to offer the best support possible, there are limitations on how long we can continue to process claims once the warranty period has passed.

I sincerely regret that this situation has not been resolved to your satisfaction. If you have any further questions or if theres anything else I can help with, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/22/2024

Complaint: 22567157

I am rejecting this response because:
I notified Groupon as soon as I was aware that there was an issue with the MacBook. Since this was a Christmas gift for my daughter, it was in January 2024 that I corresponded with Groupon regarding charging issues with the MacBook. I was well within my warranty at that time. Bottom line, Groupon purposefully waited until my warranty was expired to respond, so I did not have the necessary details to return the MacBook for a replacement. I was told that I would be sent a replacement since I have documentation from the Apple Genius Bar that the battery is worthless. Further, I did not receive what was advertised. I purchased a B Grade Refurbished MacBook and I received an 8 year old MacBook that certainly was NOT refurbished, but simply wiped of the previous owners information. This is false advertising. This is fraud. I was scammed out of $566.41. And if all of that isnt bad enough, on top of it all, their customer service representatives have been toying with me in their messages. My daughter is very upset and has been in tears that her #1 Christmas present is useless. This is not right.
Sincerely,

******** ******
Business Response
Date: 12/01/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your frustration, but I want to reiterate that our records show your first contact with Groupon regarding the issue was on March 30, 2024, which is outside the 90-day return window and beyond the warranty period. We responded with the exact dates of your purchase and initial contact, and unfortunately, as this matter falls outside of our policy, we are unable to assist further.

I want to assure you that we will always assist our customers with their requests, and ensure customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

If you have any other concerns or inquiries, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/06/2024

Complaint: 22567157

I am rejecting this response because:
I have provided documentation showing that my initial contact with Groupon regarding this issue was on January 11, 2024. Not March 30, 2024. I am again attaching screenshots of my emails dating back to January 11, 2024. I was still within my warranty period at that time, therefore, my request for a refund should be honored. We had problems with this MacBook from the start and I was diligent in notifying Groupon about said issues. This device is faulty and I am not accepting Groupons decision in this matter. $566.41 is a lot of money to waste on a device that is useless.

Sincerely,

******** ******
Business Response
Date: 12/10/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand your frustration, but I want to reiterate that our records show your first contact with Groupon regarding the issue was on March 30, 2024, which is outside the 90-day return window and beyond the warranty period. We responded with the exact dates of your purchase and initial contact, and unfortunately, as this matter falls outside of our policy, we are unable to assist further.

I want to assure you that we will always assist our customers with their requests, and ensure customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

If you have any other concerns or inquiries, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support

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