Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently downloaded the Groupon App to possibly purchase tickets to The Pirate's Dinner Adventure show on **********. As I did more research, I found out that The Pirate's Dinner Adventure show does not honor Groupon tickets. I decided not to do any business with Groupon and have requested to have my account deleted. I followed the steps that they require and my account was not deleted. I sent an email to ask to have my account deleted. I turned off all notifications on the App and have deleted it. I have unsubscribed through email. I keep getting 3 to 4 emails daily. These emails have been filling up my email and consider this harassment! I am very upset and feel like Groupon is a company that just takes advantage of its customers!
Business Response
Date: 11/14/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any inconvenience you've experienced, especially regarding the situation with The Pirate's Dinner Adventure show and the challenges in deleting your account. I understand how frustrating it must be to still receive emails despite your efforts to disengage completely from our services and how this situation may have affected your trust in us.

I have taken immediate action to unsubscribe your email address, and you should stop receiving Groupon promotional emails within 72 hours. Please note that in the future, you may still receive transactional emails pertaining to any purchases made through your account or important business announcements that could affect your rights as a customer. Additionally, if there are updates to our privacy statement or terms of service, you may receive an email notification regarding these changes.

To fully process your request for account deletion, please visit Groupon's Data Privacy Portal. There you will need to select "Data Request" and follow the necessary steps. The following link will guide you to the portal: *********************************************************.

Once you've completed your request, you will receive an email confirmation to finalize the process. Do check your spam folder if you dont receive the email, as it may be redirected there due to your email security settings.

I appreciate your patience and understanding as we address these issues. If there is anything else I can assist you with, please feel free to let me know.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/08/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchase a deluxe cleaning witch included in/out cleaning shampoo, vent cleaning, wax cleaning, armor all,motor, headlights polishing.The only service provided was an in/out clean. I do not complaint about how it was done but the fact that none of the other advertising was provided.
Business Response
Date: 11/14/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us and for sharing your concerns about the deluxe cleaning package you purchased. I appreciate you taking the time to inform us about the matter.

Firstly, I'm truly sorry to hear that you did not receive the full set of services promised in the package, despite being satisfied with the quality of the in/out cleaning. Your experience certainly falls short of the standards we strive to uphold, and I apologize for any inconvenience this may have caused.

I apologize for any inconvenience this may have caused you. I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two Groupons for Wind Physical Therapy PC Cost: $22.80 each for a total of $45.60 Groupon - VS-GBLB-W9XH-WJFV-FJPX and VS-WPFW-PWBV-LKR2-1PNB They both expire Today 11/08/24 Contacted merchant to make appointment for today 11/08/24, and the merchant said she has appointments available BUT no longer does Groupon, "that's over"The Groupons are not expired yet and the Groupon "extension" request window says "something went wrong" - what went wrong is the merchant is not honoring Groupons anymore.I would like my money back - no service was provided There is NO WAY to call Groupon, so I want a CALL from them or a Working Phone Number to contact them.
Business Response
Date: 11/11/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your Wind Physical Therapy PC Groupons.

I understand your frustration, and I want to assure you that your case has been escalated to the concerned team for further investigation. We are currently working with the merchant to resolve this issue and are awaiting their response. Your case has been logged under Case #********, and the relevant team is actively looking into the matter.

In the meantime, I kindly ask for your patience as we continue to investigate the issue and work with the merchant to resolve it. We will notify you with an update as soon as we receive further information from them.

If you have any further questions or concerns in the interim, please feel free to reach out, and I'll be happy to assist you further.

Thank you for understanding!

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/03/2024

Complaint: 22530337

I am rejecting this response because:
I received a response from Groupon that said it will take 30 days for them to look into this and to be patient.
This response did not require a response from me.
However I now find out that your agency closed my complaint because I did not reply.

I want the complaint Re-Opened
Nothing has been done and 30 days for something this cut & dry is ridiculous.

I Reject the business solution

They are un- accredited
Have no contact phone number
And are a known problem business by BBB

I want the complaint Re-Opened

****** *****
Sincerely,

****** *****
Business Response
Date: 12/08/2024
Hi ******,

Thank you for reaching out through the Better Business Bureau, and I truly apologize for any frustration or confusion this situation has caused you. I completely understand how waiting 30 days for a resolution must have felt frustrating, especially when things didnt seem to move forward as expected.

Upon reviewing your case and our internal records, I see that on November 18th, 2024, we sent you an email under case #******** offering Groupon Bucks to help resolve the issue. However, because we didnt receive a response, the refund process wasnt completed, and I understand how this has added to your frustration.

To make things right, Ive now issued the Groupon Bucks to your account. These will never expire, so you can use them at your convenience. I apologize again for the confusion and the time it has taken to resolve this matter.

Please know were here to help, and if you have any further questions or concerns, dont hesitate to reach out. Your satisfaction is important to us, and we appreciate your patience and understanding.

Best regards,
********
Manager
Initial Complaint
Date:11/08/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase online of Phot editing software on Oct 3, 2024 costing $49.99 using my debit card of ********************* and the seller never sent me the order ..I logged on to their web site numerous times inquiring about the order, they do not have a customer service number or department but only have and email service to present your problems with that they fail to respond to.. Finally contacted my bank and disputed the charges and the seller lied and said that I had been sent the merchandise. I received notification on Nov 6, 2024 that my claim was denied and the case closed.
Business Response
Date: 11/09/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience and frustration this situation has caused, especially given the difficulty in contacting the seller and resolving the issue satisfactorily.

We understand how important it is to receive the products you purchase, and it is deeply regrettable that you have not received the photo editing software or been able to obtain a response from the seller.

I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the resolution process will be in their hands.

If your dispute is closed, we kindly ask that you provide us with a confirmation letter from your bank indicating that the dispute has been officially closed. This will allow us to pursue the matter further on our end and ensure we do everything possible to address this issue.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.

Thank you for understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/13/2024

Complaint: 22529294

I am rejecting this response because:
I already responded to this message that BBB has sent me from the Groupon and sent a copy of my response to BBB along with a copy of the very letter which BBB has sent o me at this time..( it appears that you folks at BBB aren't reading your emails) Groupon failed to respond and had no intentions on responding after a month had passed by...so I contacted my bank and BBB.....to get my money refunded.....now Groupon uses my turning to my bank as reason to justify their deaf ears, refusing to respond to my inquiries and now refusing to give me a ********* a refund. scamming me out of my money opt out of refunding me the money because I called my bank. that has been scammed from me. Groupon lied and said that KI received the merchandise and the bank closed the case.......This case has not been resolved by the bank, they simply b backed off because Groupon said that there was no case. they had sent me the merchandise. Groupon says that they are going to allow the bank to resolve the matter when they know that the bank isn't going to resolve anything because they lied and said that they had sent me the merchandise....and I have kept BBB fully informed every step, of the way Now BBB is working against. I spent the hold weekend corresponding with Groupon and copies of the communication was sent o BBB. Now if BBB does not back me it was all for naught. BBB has selected one letter from Groupon and says that they matter has been resolved and to let them no whether I accept the terms of the resolution when nothing has been resolved not in any respect......Groupon has merely stated that they are going to allow the bank to settle the matter that is not a resolution that is not an offer that is not a refund .This is the 1st letter that BBB has sent me of any substance but it is of past tense covering a letter that was sent on me of friday and I responded to. Groupon had written me several letters after this one Deepika Dharmara and these letters along with my response must be considered to arrive at any ...BBB does not mention the letter that I sent o them in which the bank closed the case. BBB does not mention the letter which was sent to them in which I sought to down load the software and Groupon sent me a n error message directing me to contact Customer Solutions..thereby I did not receive the merchandise...Yet they had told the bank that I had received the merchandise...Whatever this is that you have sent me I do not accept it I never received the software that I purchased,,,,the only thing that Groupon can do to rectify matters is give me a total refund.
Sincerely,

****** ********
Business Response
Date: 11/15/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I apologize for the frustration and inconvenience you've experienced during this process. I want to assure you that we take these matters seriously and are committed to resolving this issue to your satisfaction.

Upon reviewing your case, I can confirm that our Resolutions team has responded to your request via email on November 11, 2024. They have provided you with detailed instructions on how to process your refund. To expedite the process, I have just sent you another email with these instructions directly.

Please follow the outlined steps in the email to complete the refund process. If you encounter any challenges or have further questions, do not hesitate to reply to that email. I am here to assist you promptly and ensure that you're supported throughout this process.

Thank you for your patience and understanding. We value your feedback and the opportunity to make things right.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/18/2024
Complaint: 22529294

I am rejecting this response because: Thanks for informing me that I have a message....but as it was on the previous messaged I am unable to view this message....I clicked onto the link and it was dead.....Since you folks are having such difficulty with sending me messages I would like to take this opportunity to tell you about a device called a telephone with which you can send text and voice messages. For a business dealing with keeping other business in order you sure are in disorder. From my experience this comes not from incompetence but feigned incompetence which is exhibited only to displease specific clientele or should I say this who you do not want as your clientele.....So you can put a halt on the feigned incompetence and display some spinal strength and say what you need to say. One thing can be said about the racists in the early 20th century is that they had the backbone to promote the *** **** laws but the racists of today hide and use what are the 21st century *** **** Laws that you are administering right at this time , making decisions to uphold the thieving activities of white owned companies off and online, hiding behind email messages that cannot be read. My message will give you reason to do what you want to do and have done anyway (deny my claim) but my actions have fully uncovered matters, pulled the sheet off of your head and now it takes away the elation that you get from doing nothing while pretending to do something with the assumption that the one being discriminated against does not have the intellect to see. Well here's to you BBB of Chi Town what you are doing is nothing new but a continuation of the same oppression that was initiated against specific people since day one....I write off the money scammed from me by Groupon as I again write of BBB as a figment of the imagination...The BBB is for the businesses which donate funds to them. not the consumer.

Sincerely,

****** Jimerson
Business Response
Date: 11/21/2024
Hi ******,

Thank you for reaching out and sharing your experience regarding the difficulties youve encountered in obtaining a refund for your Adobe Shop 2024 purchase. I sincerely apologize for the frustration and inconvenience this situation has caused you. Please be assured that your feedback is important, and I am committed to resolving this issue swiftly.

I understand how concerning it must be to face repeated obstacles in the refund process, and I'm sorry for any undue stress this has caused. To address this, I have personally issued a full refund to the original form of payment used for your purchase. You will receive a separate automated email confirming this transaction.

While we process all refunds immediately, please note that it may take a few days for the credit to appear on your statement, depending on your financial institution's policies.

Thank you for your patience and understanding. If theres anything more I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for dental work. I called the dental office to make an appointment and was told I was ineligible for the service. I contacted Groupon to cancel the Groupon and get a refund. They denied my refund. They said when I called the merchant, the merchant redeemed it and now they refuse to help.
Business Response
Date: 11/09/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern and I apologize for any inconvenience this may have caused you. I want to assure you that I have escalated your issue to our resolution team.

Once I get an update from the relevant team, I will you updated with the refund status. I request your patience and understanding in this matter while we try to resolve the matter.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/11/2024

Complaint: 22525854

I am rejecting this response because they have done nothing but given me the run around for weeks. This response is more of the same. It is sorry to see that Groupon has turned into a scam website. I will never use it again. This is the reason that credit cards have the protections that they do.

Sincerely,

****** Scostillo
Business Response
Date: 11/14/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your recent inquiry.

Upon checking, I could see that your request which was escalated on 9th November, 2024 was under investigation with the concerned team. The team after investigation has offered you with self-service refund link and you have informed them as link was not working.

Hence, our team processed the refund to this order to your original form of payment on 14th November, 2024. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

If you have any further questions or concerns in the interim, please feel free to reach out, and I'll be happy to assist you further.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a voucher on 10/17/24 for the amount of $112.50. When I arrived at the merchant, I couldnt find my voucher in my account and the merchant couldnt find it either. So I ended up paying out of pocket again for full price. I purchased another voucher recently and when I try to find it in my account, I couldnt find it. I checked my email and bank statement, and found out that this happened before. That I did bought the voucher but Groupon failed to load it into my account. Ive checked my account on both the app and on browser, and the vouchers still wasnt on my account. When I email ********************** about the issue, asking for a refund due to their faulty app and website. They refuse to refund back into original payment form, saying I shouldve asked for a refund within three days of purchase instead. How can I ask for a refund if the voucher wasnt even in my account, leading me to believe that I didnt purchase one in the first place when I did. It is their responsibility to make sure their app and website are functioning properly so I can keep track of my purchases and ask for timely refund if needed. But that didnt happened. So its only right that they refund the amount of that voucher to my original payment, especially since I didnt even use it because I couldnt. Even they admit that it was an issue with their app, yet they refuse to properly remedy the situation.
Business Response
Date: 11/09/2024
Hi *** ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you faced with the vouchers, and I completely understand how frustrating it must have been.

Regarding the issue with accessing vouchers in your account, I would recommend the following troubleshooting steps to see if they might help resolve the issue:

1. Please clear the cookies and cache on your phone.
2. If you remember your Groupon app credentials, try uninstalling and then reinstalling the app.

To address your account issue, we've already escalated it to our concerned team for further review. They will investigate your case and provide a resolution as soon as possible.

Regarding your refund request, I regret to inform you that we cannot offer a cash refund, as the cancellation period has passed. However, I can assist you with a refund in the form of Groupon Bucks. These Bucks never expire and can be conveniently applied at checkout, offering you flexibility in future purchases.

Alternatively, if a Bucks refund is not preferable, you may choose to gift your voucher to a family member or friend. For your convenience, I have also sent your voucher directly to your email.

We truly appreciate your understanding and patience while we work to rectify this situation. Please feel free to reach out if you have any questions or require any further assistance.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/11/2024

Complaint: 22523822

I am rejecting this response because:
I did all that (cleared all the cache and uninstalled the app) and the voucher is still not on my account. And I have my appt with the merchant tomorrow.

In this situation, the cancellation period doesnt apply. Im not asking for a refund because I simply changed my mind. I asked for a refund because your app not functioning and causing me to pay full price with the Bespoke merchant. So in this case, a full cash refund is right because of your faulty app (which is still faulty because I still cant access my purchased voucher), not because I simple change my mind about the purchase. Its only right that I get my cash refund to my original payment. Again, your cancellation period policy DOESNT apply here because you are supposed to remedy this situation that is a fault on your app and your company. Which again, the issue still persist because I still CANT access my purchased voucher. Further, the Groupon bucks would be of no use to me because, again, I cannot access any voucher I purchase.

Sincerely,

*** ****
Business Response
Date: 11/15/2024
Hi *** ****,

Thank you for reaching out to us through the Better Business Bureau. I truly understand the frustration you are experiencing due to the issues with accessing your voucher. I apologize for any inconvenience this has caused you.

I have escalated your issue to our concerned team, and they are investigating it with high priority to ensure that we resolve this as swiftly as possible. Your experience is important to us, and we are committed to providing a solution that meets your needs.

Regarding your request for a cash refund, I deeply regret to inform you that due to our policy constraints, we are unable to issue a refund outside of the cancellation period. However, I want to assist you as best as I can right now.

For your convenience, I have emailed all three vouchers from your recent purchases directly to you. You can open them like any other document, and if you prefer a printed copy, you are welcome to print them directly.

Once again, I sincerely apologize for any inconvenience this has caused. We appreciate your understanding and patience as we work to resolve the issue. Please feel free to reach out if you have any further questions or concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/4 I was charged $499.99 and $123.40 by Groupon for purchases i did not make. A couple of days later I was charged $32.13 for purchases i did not make. $499.99 was for some columbia vacation that I'd never heard of $123.40 was for a massage at a place I had in my shopping cart for months and for some float spa in *******, OR that I'd never heard of.$32.13 was for some blue tooth headphones and a pair of gloves that I also had had in my shopping cart for month and were priced at less than $7 each. But i made NONE of these purchases. I had not even used the app. I contacted Groupon and my bank to report the fraud on the same day while the two larger charges were still pending and the $32 hadn't even shown yet. Bank gave me my money back for the two charges but not for the $32 yet and are still inventigating the other two. Groupon gave me my money back for the $499. But will only give me Groupon Bucks to use with them for the $123 and refuses to refund the $32 because the items were delivered to me. I have not opened the items because I don't want them. Not for $32 at least.Dozens of emails with these people and I'm getting nowhere. Their customer service is terrible. My account shows dozens of columbia vacay, massage, and float spa orders all refunded. Very weird. Nobody will actually call **** was going to accept the $32 loss, begrudingly use the $123 Groupon Bucks and never use their services again. But when I try to make a purchase with the Groupon Bucks I get an email saying there was an issue. I emailed their bad customer service, again, and they suggested using an alternate payment method! Help me please.
Business Response
Date: 11/09/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the frustration and inconvenience this situation has caused you.

Upon reviewing your account and the issues you've faced, I want to reassure you that we have thoroughly escalated your concerns to the appropriate team. They have removed all the restrictions that were blocking your ability to make purchases with the Groupon Bucks you received. I am pleased to inform you that it appears you were able to successfully use your Groupon Bucks to purchase a deal for Sunny Foot Massage.

Your patience and understanding through this challenging situation have been greatly appreciated. We genuinely value your experience with Groupon and are committed to ensuring that your future interactions with us are smooth and satisfactory.

If there is anything else you need assistance with, please feel free to reach out, and we will be more than happy to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought and was charged for 2 groupons and I only got one but got charged for 2 where is my groupon that I bought for $20? I promised myself to never buy from this company again and now I remember why there is no customer service and you have an F rating for a legitimate reason.
Business Response
Date: 11/13/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you have experienced with your recent Groupon purchase. Your feedback is important to us, and I understand how disappointing it must be not to receive the service you expected.

I have checked your account and found the order for "gl-lnc-punch-line-**********-callback-bar-**********-2023-1" worth $20 linked to your account at ************************* You can easily access this voucher by signing into your Groupon account on our mobile app or website. Please navigate to the "My Groupons" section via [this link](**********************************************) to view all your vouchers. If you prefer to use the mobile app, it is available for download on our site.

I sincerely apologize for any past issues you have encountered with our service and any negative perceptions that have arisen. Your feedback is essential in helping us improve, and I assure you that we are committed to resolving any issues and providing better customer service moving forward.

For deals like events, live shows, or experiences booked for a specific date, purchasing the deal reserves a spot exclusively for you. This means that the merchant has secured a place or capacity specifically for you, and no other customers can take that spot.

Because your reservation is already set, we're unable to process refunds for these deals. This helps to make sure for our customers that the merchant will honor the discounted deal and that your place is guaranteed.

If there are any changes to the event, such as rescheduling or cancellation, we will reach out to you and other affected customers with updates.

Thank you for your understanding, and I hope we can restore your confidence in our company.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/13/2024

Complaint: 22521253

I am rejecting this response because: As usual I have no idea what you are talking about the attachment is for a recent order and it was not for an event and NO it is not in my account. If you had read my complaint then you would know there are several issues here. Please reread and find my $20 groupon that I purchase on Oct 24 that is not in my account - DO YOU UNDERSTAND? Look at the picture.

Sincerely,

******** ********
Business Response
Date: 11/17/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Thank you for your reply. Im sorry to hear that you're still feeling frustrated, and I appreciate you taking the time to share your feedback. I would like to clarify the steps weve taken so far to resolve your concern.
Your original inquiry referenced a missing Groupon purchase, which we addressed in our previous response.

I bought and was charged for 2 groupons and I only got one but got charged for 2 where is my groupon that I bought for $20? I promised myself to never buy from this company again and now I remember why there is no customer service and you have an F rating for a legitimate reason.

You have a $20 purchase made on 10/24 in your account, which is for Punch Line Sacramento Callback Bar. The provided screenshot shows one $20 transaction which corresponds to this order. If you have a different $20 order that youre missing, you should have two $20 charges posted to your statement, could you please share a screenshot of that transaction?

Additionally, I understand that you have additional concerns regarding other accounts and other ***********************, including the ************** Groupon. I sincerely apologize if my previous response did not address all of your issues, and I want to assure you that we are here to help.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/26/2024

Complaint: 22521253

I am rejecting this response because:
IT SAYS TO REPLY TO THIS EMAIL SO YES THEY DID GO OVER SOME OF THE ISSUES BUT AS I WAS INVESTIGATING THERE WERE OTHER ISSUES WITH ANOTHER ONE OF MY GROUPON ACCOUNTS AND THAT IS NOT FIXED YET, SHOULD I FILE ANOTHER COMPLAINT, LAST TIME DID THAT - BBB SAID IT WAS A DUPLICATE COMPLAINT EVEN THOUGHT IT WAS A SEPERATE ACCOUNT AND DIFFERENT ISSUE.

Thank you,

******** ********
Bookkeeper
Initial Complaint
Date:11/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 punch line coupons that have expired that I could not use I would like a refund or a reissuance so that I can go to the comedy club. I also dont see any refund in my groupon bucks
Business Response
Date: 11/09/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I've carefully reviewed your request, and I wanted to explain why we're unable to process a refund for this order #********** - Events at ************************ ********** - Multiple Dates Available at Punch Line Sacramento Callback Bar for the amount of charge "$20".

When the merchant agreed to offer this deal on our site, they set specific terms, including that once a purchase is made, the spot is reserved directly for you. This arrangement makes it difficult for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.

We always aim to be transparent about these conditions, and all the important details are outlined on the deal/purchase page, so you can make an decision before purchasing.

So unfortunately, I am not able proceed with the refund with your order. If there's anything else I can assist with or if you need help using your voucher, please don't hesitate to let me know.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:11/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this Groupon online and didnt receive my voucher! There is NO one to speak to online or a number to use. All the phone numbers listed are not valid. I spent senseless amount of my time in taking the appropriate measures to get this handled. I believe my email is incorrect. If I try to go in and change my email on their site, it keeps giving an hour glass symbol. At this point, I want a full refund for the $70.00 I just spent. Please advise what needs to be done.From a very disappointed customer. I would like to add that ********************** wanted my credit card to charge me an additional $1.00 to speak to a representative. Thank you for your anticipated assistance.
Business Response
Date: 11/07/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I am truly sorry to hear about the difficulties you've experienced and understand how frustrating it must be when you're unable to access your purchase and find suitable assistance. Your time is valuable, and I apologize for any inconvenience that has been caused.

We understand that you may prefer phone support, but at the moment, we do not offer this service. However, we are available to assist you 24 hours a day through our chat or email support.

Upon investigating, it appears that there are two accounts associated with your details in our system, which is likely causing the issue. The purchase you mentioned is linked to the account registered with the email address: ****************************** To access your voucher, please sign out of your current Groupon account, log back in using the aforementioned email, and navigate to 'My Groupons' or 'My Purchases' via our mobile app. You should find your voucher there.

Here is the link to redeem the voucher:

***************************************************************

Redemption code: GRPN70PFY256UX4Y9GS

To prevent such issues from occurring in the future, I recommend consolidating your accounts by closing the duplicate account. This will ensure all your data is well-managed and aligned with our Terms of Use. To do so, please visit our Privacy Portal while logged into the duplicate account, select "Delete all my data," and confirm your choice. Remember to use any other vouchers or Groupon Credits associated with that account before deletion, as they will be permanently erased once the account is closed.

If you wish to have a refund for your order, please ensure you're logged into your Groupon account using the email address: ************************************************* before accessing the refund options through the following link:

***********************************************************************************************************************************************

Here, you can choose your preferred refund method:

- Groupon Credits: These are simple to use and never expire, giving you the flexibility to shop whenever suits you best!

- Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Thank you for your patience and understanding. Please do not hesitate to reach out if you have any further questions or need additional assistance. We are here to help.

Regards,

******* *************
Manager
Groupon Customer Support

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