Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an unintended purchase for boat tours in ******* that did not show dates until after booking. None of these dates even worked for my stay and entered date, so I immediately contacted the merchant and Groupon to process a refund, and was told that Groupon could process this and to reach out to them (which I received no response). They have since responded and refused to issue a refund and claim that because it reserves a spot that they claim cannot refunded. But the merchant has confirmed that because I did not book a date or time, the money solely sits with Groupon until used (which it will not be, since it is geographically impossible for me to). I have contacted my bank, Groupon, and the merchant 10 times over the past month with no success and a runaround leading to Groupon.

  Business Response

  Date: 11/14/2024

  Hi ****, 
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I apologize for the inconvenience and frustration that this situation has caused, especially given the circumstances surrounding your unintended purchase for boat tours in ********
  
  I understand that the booking process did not reveal any dates until after you completed your purchase, and that none of the available dates were suitable for your intended stay. It's unfortunate that this led to difficulties in arranging a refund both from the merchant and Groupon.
  
  After reviewing your case, it seems that the voucher related to your purchase is marked as "All sales final," meaning that, under our policy, we're unable to process a refund directly. This constraint has also been highlighted during your correspondence with us.
  
  I'm very sorry to have put you through this. I really want to help you out here but my hands are tied due to the policy of the deal and the system doesn't authorize me to do it.
  
  Given that you've already filed a chargeback with your bank, I recommend continuing to follow up with them regarding the resolution of this matter, as they will be best equipped to assist you further.
  
  I recognize how frustrating this has been for you and appreciate your patience and understanding. If there's anything else I can assist you with, please feel free to reach out.
  
  Regards,
  
  ******* *************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22520395
  
  I am rejecting this response because:
  

  Discover is not able to resolve this matter and has directed me to Groupon to issue refunds. This has been incredibly frustrating, and again, seems to be a faulty Groupon issue since there was an ad/link when I searched for boat tours on my specific date. I cannot use these tickets at all, nor has any reservation time or date been booked. Both Discover and the merchant has pointed to you for processing any disputes. 
  
  Please advise on what you can do from here. 

  
  Sincerely,
  
  **** ***

  Business Response

  Date: 11/20/2024

  Hi ****, 
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I genuinely empathize with the frustration you've experienced while trying to resolve this matter. I understand that being directed between different parties can be incredibly aggravating.
  
  It appears that the issue lies indeed with the availability of the tickets through Groupon. When you purchase a deal related to events or live shows, it reserves a spot exclusively for you. In this case, the merchant secures capacity specifically for you, ensuring that no other customer can take that reserved spot.
  
  With respect to this particular deal, it is important to note that all sales are considered final, as specified in the restrictions outlined on the deal page. Therefore, we are not able to process any refunds.
  
  However, if there are any changes to the event, such as rescheduling or cancellation, rest assured that we will promptly inform you and other affected customers about any updates.
  
  I understand this situation is far from ideal, and I appreciate your patience and understanding. If there's anything else I can assist you with or further clarify, please don't hesitate to reach out.
  
  Regards,
  
  Harish

  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22520395
  
  I am rejecting this response because:
  
  This is truly a misleading business that I hope will resolve its policies. I specifically searched for Boat dates on October 5th, and your link popped up with a corresponding URL that showed/advertised this. I was reassured by this that the date would be available, and that it would be selectable for the advertised date if not, it would automatically not let me purchase an unavailable or not offered date. But picking available dates was only offered after payment entered, and in the fine print after payment it expressed no refunds. The boat company let me know that they have no power to say yes or no to Groupon deals, and that you would have the bottom line if the ticket is never redeemed for a date, they also dont see that money ever. There is no way for me to redeem these tickets even if I wanted to unfortunately because none of the dates available after purchase overlapped with my stay in the city. Not only is this highly doubtful to be ethical for the consumer, this seems highly unethical on behalf of small businesses as well. A very disheartening response from Groupon time and time again. I hope you all will change corporate practices because this seems highly unlawful and disadvantageous to consumers and small businesses everywhere. 
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased on Oct 29, 2024 -$14.80 -Store credit -I purchased the voucher through Groupon but the merchant refuse to accept the voucher. The voucher I purchased became useless and I dont have anything to re-purchase through Groupon with the Groupon credit which Groupon wants to issue to resolve the issue.

  Business Response

  Date: 11/13/2024

  Hi *********, 
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you experienced with your recent purchase. I understand how frustrating it must have been to be unable to use your voucher, especially when you had planned to enjoy a service.
  
  After reviewing our previous conversation, I am pleased to inform you that the order for en-r-g-hair-skin-studio-5 has been refunded to your original form of payment as of 11/06/2024. This has been processed under Case ID ********. You will receive a separate automated email confirmation regarding this refund. Please be aware that, while we issued the refund immediately, it may take a few days for your financial institution to reflect this credit in your statement.
  
  Thank you for your patience and understanding as we worked to resolve this issue. If you have any more questions or need further assistance, please do not hesitate to reach out. We are here to help.
  
  Regards,
  
  ******* *************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Groupon as a gift, the recipient went to use it and the business is now closed with no new location.I noticed today that they are still selling Groupons for the now non existing business.I tried to email and that wont go through so I tried the chat feature and they wan $ to chat with an expert they say it is refundable.I would like a refund and for them to stop selling these since the business is no longer there.

  Business Response

  Date: 11/07/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating and disappointing it must be to find out that the business you purchased a Groupon for is no longer operational, and I apologize for any inconvenience this has caused you.
  
  Upon reviewing your account associated with the email address *********************** we were unable to locate the purchase in question. To assist you further, I have sent you a direct email requesting additional information about your voucher. Please kindly respond to that email at your earliest convenience, so we can resolve this matter promptly.
  
  Your patience and understanding are greatly appreciated, and I look forward to assisting you further once I have the necessary details.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a deal for a massage And NEVER got the massage As the business says I did I have never ever been there. Its their word against mine. I told Groupon they should have info on my visit on a patient type file I have bought numerous Groupons and never had this happen I am not the thief I also bought another deal For a COMEDY place that was SHUT DOWN. Even after I reported them they were still selling those deals They did reimburse me for this one This is u acceptable business and I will never purchase from them again I was a valued customer

  Business Response

  Date: 11/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and sharing your concerns regarding the massage voucher and the comedy venue deal. I sincerely apologize for the inconvenience you've experienced.
  
  After thoroughly reviewing the situation, I can confirm that the merchant has indicated in their records that the voucher for the massage was used. Unfortunately, as a business, we are committed to supporting both our customers and our merchants. Due to the conflicting information between your statement and the merchant's records, I am unable to take a definitive stance on either side of this matter.
  
  However, in the interest of resolving this issue and maintaining our commitment to customer satisfaction, I am offering a resolution as an exception. I have issued the value of the massage voucher, $48.60, as Groupon credits to your account. These credits are available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  I hope this helps to resolve the matter to your satisfaction. Please feel free to reach out if you have any further questions or need assistance with using your Groupon credits.
  
  We truly appreciate your past business and hope to serve you again in the future.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to charge for a service in the amount of $152.00 as a first time customer but was instead charged $240 as a return ******************************* is very difficult to deal with and has no way to communicate with!

  Business Response

  Date: 11/07/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must have been to encounter this issue. I apologize for any inconvenience this has caused and for any difficulties youve experienced in communicating with Groupon.
  
  Upon reviewing your account, I found that you purchased the deal option for "20 Units of *****; Valid for Returning Customers Only", resulting in a charge of $240. Once an order is placed, I regret to inform you that we are unable to make changes to it.
  
  However, I want to ensure you're fully satisfied with your experience. Given the circumstances, we are happy to assist you with a refund for this transaction. I have sent an email directly to you with detailed instructions on how to process this refund. Please check your inbox for these instructions.
  
  If you encounter any issues or have further questions, please feel free to reply to that email. I am here to assist you promptly and make this process as smooth as possible.
  
  Thank you for your understanding and patience.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Groupon Customer Service,I am writing to express my dissatisfaction with a recent purchase I made through your platform.I purchased the ************** Parking deal via Groupon, but when I followed the link provided to make my reservation, I discovered that the same parking service on the Peachy website was significantly cheaper than the price listed through Groupon. Specifically, the price on the Peachy website for the same dates was about $23 less than what I paid through Groupon. This price discrepancy is not only surprising but feels misleading, as Groupon is supposed to offer discounted rates, not higher ********* is frustrating and disappointing to experience this inconsistency, especially when I relied on Groupon to find a better deal. I believe this situation may be a result of misrepresentation and does not align with the value Groupon is known for offering its customers.Given the price difference, I would like to request a refund for the difference of $23. Please advise on the next steps for processing my refund.I trust that Groupon will take this issue seriously and ensure such discrepancies are addressed to maintain customer trust.Thank you for your prompt attention to this matter. I look forward to your response.

  Business Response

  Date: 11/10/2024

  Hi Milan,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any frustration and disappointment this experience might have caused. I understand completely how you anticipated a discount by purchasing with us, only to find it was more affordable directly through ******* website.
  
  At Groupon, our primary goal is to offer our customers the best possible deals, and I acknowledge that the discrepancy you encountered does not align with that commitment. Please know that our team is continually working to ensure transparency and to provide the exceptional value Groupon is known for.
  
  Our deals are subject to change frequently due to automated fluctuations in pricing. Multiple factors, including prices from reputable online retailers and, when possible, the manufacturer's suggested pricing, are considered during this process. Unfortunately, this means that we cannot guarantee fixed prices at all times.
  
  I understand this resolution may not be what you were hoping for, and I deeply regret any inconvenience this may have caused you. While we are unable to process a refund, please be assured that your feedback is invaluable and will be reviewed to aid in improving our service and offerings.
  
  Please let me know if theres anything else I can assist you with regarding this matter, or if you have further questions.
  
  Regards,
  
  ******* *************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on the Groupon site May 22, 2024. I accidentally purchased the Groupon in the wrong province. As when you search Groupon for a chosen location, it still shows deals in other locations. Not only the one chosen location. When I realized the Groupon was for the wrong province (******** not ***********). I asked for a refund. Groupon gave we Groupon bucks instead of the original payment. I have tried to find something worth sending the $107 I have in Groupon bucks since last May, but there are minimal options in ***********. I asked Groupon the $107 to original payment or even back to my back account. They agreed I gave them my banking details. And than they came back and said they couldnt refund me because its Groupon bucks? This $107 originally came from my credit card. I dont see how they can just not refund me my money? I never agreed to have my money locked in with them. If there is nothing I want to buy how are they going to say I cant have my money back? Anyway I just want my money back in my account or refunded to my credit card.

  Business Response

  Date: 11/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any inconvenience this situation may have caused.
  
  Upon reviewing your account, it appears that the original purchase was made using Groupon Bucks, which is why the refund was processed in the same manner. While we understand that the initial order was paid for with a credit card, it seems that the funds were exchanged and used as the payment method for this transaction. As a result, the refund was directed to Groupon Bucks rather than the original credit card.
  
  I truly apologize for any confusion or frustration this may have caused. Please rest assured that Groupon Bucks are immediately available, never expire, and can be applied toward any eligible purchases on our platform. Whenever you're ready to use the Bucks, simply select them as a payment method during checkout.
  
  You can easily check your current balance and use the Groupon Bucks by visiting your My Groupons page at any time.
  
  We hope this clears up any misunderstandings, and we appreciate your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up my business on Groupon. Im having surgery tomorrow and will be out at least a week. I tried to stop/pause my ad. I put in the request Saturday morning. Its still live, people continue purchasing. Ive done live chats a handful of times with the chat agents and get nowhere. They tell me only my *** can help me. He says hes not authorized. He claimed to have called someone yesterday and said within 15 min it should be offline. As of today its still live, and so cant get through to him. This is terrible, my anxiety is through the roof. Not to mention they owe me for vouchers collected. Payments are supposed to be submitted on the 1st or 16th of each month. Here it is the 5th, I dont have my payment. I just tried calling them one more time, they hung up on me. 

  Business Response

  Date: 11/07/2024

  Hi Talin,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry to hear about the difficulties youve been facing with your Groupon ad and the issues surrounding your payment. We understand how stressful this must be, especially given your upcoming surgery and the need for some time to focus on your recovery. Please accept our sincerest apologies for the frustration this has caused.
  
  We want to assure you that we have escalated your case to the concerned team for immediate attention. They will be in touch with you as soon as possible to provide a resolution and ensure that everything is addressed promptly.
  
  We greatly appreciate your patience and understanding during this time.
  
  Please feel free to reach out if you have any further concerns, and well do our best to assist you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/15/2024

  Complaint: 22516392
  
  I am rejecting this response because: I had requested Groupon to pause/end my campaign Nov 2nd as I was about to have surgery on the 6th. Ive paused it before, this time they wouldnt stop it from airing. Ive attempted numerous times via email, live chat, phone calls to stop the ad and they wont stop it.  Im under no contract and supposed to be able to pause/end without any explanations even. Their customer support suggested I have clients request a refund which is so awkward not to mention at that point why not just pause the darn thing? My *** and whoever I speak with give me the runaround by apologizing and saying this case has been escalated Meanwhile theyre also lowballing the amount we had agreed to and people are purchasing left to right. The amount of stress and anxiety this is causing me is downright unbearable. I have another surgery next month and really dont need this stress. Not sure what else to do. Please help me. My business email regarding this matter is ****************** I realize in a matter of a stressed moment I used my other email. I can happily write to you from the business email. My business is Tree of Life, Holistic + *******************. You can contact me also on my cell **************.
  
  Sincerely,
  
  Talin Alajajian  

  Business Response

  Date: 11/19/2024

  Hi Talin,
  
  Thank you for reaching out to us through the Better Business Bureau. We sincerely apologize for the frustration and stress this situation has caused you, particularly during such a challenging time. Your feedback is extremely important to us, and we deeply regret any inconvenience you have experienced in attempting to pause your campaign.
  
  Our internal team has reviewed the matter thoroughly and confirmed that they reached out to you via phone to resolve the issue. We hope this has addressed your concerns and resolved the matter to your satisfaction.
  
  If there is anything further we can assist you with or if you need additional support, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to help in any way we can.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for Qleenmaids and booked directly on ************** for 11/04/2024. My booking was confirmed on 10/26/2024 and a hold was placed on my credit card for the full price on 10/29/2024. My booking was not assigned to anyone and remained "pending" for being assigned. I attempted to contact the company's customer service through both telephone and email with no response as to my booking status and credit card hold of $334.69 with no response.

  Business Response

  Date: 11/06/2024

  Hi *****, 
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration surrounding your recent booking with Qleenmaids.
  
  I understand that you purchased a Groupon and scheduled a service through ************** for November 4, 2024. Its concerning to hear that your reservation remains in a "pending" status and that you have not been able to reach our customer service team regarding the hold of $334.69 on your credit card. Please rest assured, this is not the level of service we aim to provide.
  
  I want to assure you that I have escalated your issue to our resolution team. They are dedicated to addressing your situation promptly. While we typically receive updates very quickly, it can sometimes take up to 7 days as we conduct thorough investigations with our merchant partners in the backend. I understand how important this matter is to you, and I assure you that we are working diligently to resolve it as soon as possible.
  
  Thank you for your patience and understanding. Please do not hesitate to reach out if you have any further questions or need additional assistance. We are here to help.
  
  Regards,
  
  ******* *************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge on my account for a purchase from this company. I have an account with them already. I received correspondence to my work email suggesting a purchase for services in ************** and if live in ********. I contacted the merchant and explained this is a fraudulent transaction and the merchant keeps mentioning i needed to cancel in 3 days. I didn't purchase it so how would I have known to cancel

  Business Response

  Date: 11/07/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand that you are referring to this order #********** - 60 Minute Couples Massage of Choice with Hot Towels and Optional Hot Stones at Aurora Foot Spa was purchased without your authorization. I am sorry for any trouble here.
  
  Upon checking with our account specialist team, our records does not show or detect this order as unauthorized purchases. It can be purchased as a mistake. In this situation, as an exception and beyond our policy, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on **************************. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
  
  If youd like me to go ahead and apply for the credit, just let me know by replying to this email.
  
  If you have any further queries, please let me know.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support