Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 4th, I visited the ********************* establishment to use a Groupon coupon I had purchased in October for my daughter. Unfortunately, the coupon did not work, so I had to pay cash instead. I have attached pictures of the error messages the vendor encountered.This was a frustrating situation for both myself and the vendor, as we were unable to redeem the coupon. As a result, I am no longer comfortable using Groupon and am requesting a full refund for the amount I paid for the ********* was not the vendor's fault that the coupon did not work, and I understand their inability to assist me as I had hoped. I simply wish to receive a refund for the unused coupon.Moving forward, I do not intend to purchase any more Groupon coupons, as I do not want to risk encountering similar issues. I believe it is fair for me to receive a full refund since the coupon I paid for could not be used. I am confident your company will work to resolve this matter in a reasonable manner.Redemption Code GRGPR2297VJF94Z Groupon VS-LB37-N6F9-S591-YZ1T Original Price $104.99 Groupon Price $78.99 Amount Paid $78.99 Expires December 31, 2024
Business Response
Date: 11/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I understand how frustrating it must have been for both you and the vendor to encounter issues with the coupon you intended to use for your daughter.

I want to assure you that we take situations like these seriously, and your request for a full refund is completely valid given the circumstances. I have reviewed your case, and I see that it has been escalated to our resolution team under case ID ******** on November 4th, 2024.

Please know that our team is actively working to address this matter. While we typically process updates quickly, there are instances when a thorough investigation with our merchant partners may take up to 7 days. We are committed to resolving this issue as soon as possible and appreciate your patience during this time.

I apologize for the inconvenience you've experienced and understand your decision to refrain from purchasing future Groupon coupons. Your feedback is valuable to us, and we are dedicated to making this right for you.

Thank you for your understanding and trust in us to resolve this matter fairly. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22510384

I am rejecting this response because: I must decline your offer of groupon bucks. The reason for this decision is that I utilized my credit card to purchase a Groupon coupon intended for car servicing. However, when I attempted to redeem the coupon, it was not accepted, necessitating the use of my credit card for the car service instead. Given that I am unable to use the Groupon coupon for its intended purpose, I believe it is both reasonable and fair to request a full refund of the amount I paid for the Groupon coupon to be credited back to my credit card.

Sincerely,

***** *******
Business Response
Date: 11/13/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I understand how frustrating it must have been for both you and the vendor to encounter issues with the coupon you intended to use for your daughter.

I have reviewed our previous conversation regarding your concern, and I can assure you that our resolution team has taken appropriate action. A refund has been issued to your original form of payment on 11/06/2024 under Case ID ********.

You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

We understand how important timely resolution is, and we are committed to making this process as smooth as possible for you. Please allow a few business days for the refund to reflect in your account, depending on your financial institution's processing times.

If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We're here to help.

Thank you for your understanding, and I hope we can restore your confidence in our company.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the ****** membership through Groupon. After learning I have no ****** here were I live. I called and cancelled my membership. ****** has refunded the money back to Groupon and now there saying they cant refund my purchase price even though it was canceled and Groupon has gotten the money back already.
Business Response
Date: 11/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any inconvenience you have encountered regarding your ****** membership purchased through Groupon.

I understand your frustration having discovered there is no ****** location near you, and I commend you for promptly contacting ****** to cancel the membership. It's good to know that they processed the cancellation and refunded the money back to Groupon.

However, I am concerned to hear that there seems to be a challenge with Groupon honoring the refund on your purchase price. I understand that this can be quite frustrating, and we are here to assist in resolving this matter for you.

To help us escalate the issue to the relevant resolution team and expedite the process, could you please provide proof of the cancellation from ******? This documentation will greatly aid us in urging Groupon to reevaluate their stance and facilitate the refund to you.

We appreciate your patience and cooperation as we work diligently to resolve this for you. Please feel free to reach out with any further questions or additional concerns you might have.

Thank you for your understanding.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22509877

I am rejecting this response because:
I already attached the screen shot showing the membership is cancelled. I just need a refund now
Sincerely,

******** ********
Business Response
Date: 11/07/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any inconvenience you have encountered regarding your ****** membership purchased through Groupon.

I want to assure you that I have escalated your issue to our resolution team in the Case ID ******** on 11/06/2024

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Please let me know if theres anything else I can assist you with regarding this matter, or if you have further questions.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Details: I made a purchase of CAD 120 from Groupon on August 2, 2024.Refund Request: I submitted a refund request on October 18, 2024.Misleading Information: I was provided misleading information by Groupon's customer support, suggesting I could only use the refund as a voucher at ******* resulting in additional time and financial loss for me.Refund Policy Unclear: I was informed by Groupon that the refund could not be processed to my original payment method. However, the refund policy and fine print did not clearly communicate this limitation.Groupon's Response: In their response on November 3, Groupon acknowledged the lack of clarity but was unwilling to provide the resolution I was seeking.Requested Resolution: Given the lack of transparency in Groupon's policies and the misleading information provided, I am requesting a full refund to my original payment method.
Business Response
Date: 11/05/2024
Hi Chi,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I truly understand how frustrating it must have been to encounter unclear policies and misleading information during your refund request process. Please accept my sincerest apologies for any inconvenience and confusion this may have caused you.

I have thoroughly reviewed your case, and I acknowledge the lack of clarity and the miscommunication from our support team regarding the refund process. It is certainly not in line with the level of service we strive to provide, and I appreciate your patience and understanding as we work to correct this issue.

To address your concerns and resolve the matter, I am pleased to inform you that I have issued a full refund of CAD ****** to your original form of payment. While we process all refunds immediately, please be aware that it may take a few days for your financial institution to reflect this credit on your statement.

Once again, I apologize for any inconvenience and stress this situation may have caused. Should you have any further questions or require additional assistance, please do not hesitate to contact me.

Thank you for your understanding and for giving us the opportunity to make things right.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** **** ***
Initial Complaint
Date:11/04/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **** club membership on 9/15/24 I never received the membership. Funds were removed from my bank account. Attempted to contact Groupon with no reply.
Business Response
Date: 11/05/2024
Hi *******,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I understand how frustrating it must be to not receive your membership despite the charge appearing on your bank account, and I apologize for the inconvenience this has caused.
After checking our records, I couldn't find any orders associated with the email address you provided, ************************** To help us resolve this matter as quickly as possible, it would be greatly appreciated if you could provide us with a bit more information. This will assist us in locating your order and finding a solution.
Could you please share the following details if you have them?
- The order confirmation number
- The code you used to redeem the voucher
- Any alternate email addresses you might have used for the purchase
If you were charged through a credit or debit card, please provide the following:
- The name on the card that was charged
- The type of card ****** MasterCard, AmEx, etc.)
- The last four digits of the card
- The expiration date on the card
- The billing address associated with the card
For payments made via ******, please provide:
- The ****** invoice ID reflecting the charge (e.g., xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx)
- The email address registered with the ****** account
Thank you for your patience and understanding. Please rest assured that we are committed to resolving this issue to your satisfaction.
Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday, October 25th, I purchased a Groupon. I booked an appointment for Monday, October 28th. On Sunday, October 27th, I received several emails. 1) my Groupon was refunded 2) the refunded was credited to Groupon Bucks which were then used to purchase a hotel reservation under a different name. I immediately contacted Groupon to explain the issue. I also provided evidence such as my appt booking and the several emails which clearly showed the purchase was fraud. It has been about a week, and they continue to tell me to call my bank to resolve the issue. I have gone back and forth with Groupon several times explaining the fraud and stating that my Groupon bucks were used and NOT my personal funds. Doesnt matter, they continue to tell me to just call my bank. They refuse to refund me. I dont understand how someone was able to hack my account to get money refunded, yet I am unable to do so when it was their negligence.
Business Response
Date: 11/06/2024
Hi Bianca,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I truly understand how frustrating and concerning this situation must be, and I apologize for the inconvenience you have experienced.

I have thoroughly reviewed your previous communication under Case ID ******** and can confirm that we have issued a refund of $106.92 in Groupon Bucks to your account on November 4, 2024. As of now, you have a total of $108.25 available in Groupon Bucks.

You can always check your Groupon Bucks balance and view your issuance history by visiting ******************************************************************. You can also navigate here by visiting My Groupons and selecting Groupon Bucks.

It's important to us that our customers feel secure and confident in using our services, and I sincerely apologize that this experience has not reflected that standard. We are continually working to improve our security measures and appreciate your feedback in this regard.

Please rest assured that this issue is being taken seriously, and we are committed to resolving it to your satisfaction. If there is anything further we can do to assist you or if you have additional questions, please do not hesitate to reach out to me directly.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:11/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 23, 2024 I purchased a voucher from Mr. **** for an oil change from Groupon. I attempted to use this voucher on the morning of October 25, 2024 and was told by the merchant (Mr. **** associate) that the Groupon would not work for my vehicle, since my vehicle would not take a synthetic blend-type oil. I was advised to request a refund from Groupon and purchase a different voucher to receive the high mileage blend oil change. I requested my refund and purchased the new Groupon. I now had two vouchers unused at this time that I had to speak with a Groupon associate to receive a refund. I explained the situation in depth, and was told that I could not be refunded due to the merchant having a policy against the refund. Something about Mr. **** already reserving the material for my purchased voucher. I informed Groupon that this was false and that the merchant is the one who advised me to get a refund. I was told that the Groupon associate opened a case and someone will reach out to me via email regarding my situation. I was quoted ***** hours or 7 days at the most. No updates were received within 9 days of this conversation. No body from Groupon attempted to reach out to me. I reached out to Groupon again, via chat. This person now tells me that someone will reach out to me within 7 days again. I let them know that waiting again was not an option since no one responded to me the first 9 days of this issue and that I no longer trusted that they would rectify this. In my opinion, Groupon is either dragging this out until I forget or dragging this out until too much time has passed for anything to be ******* original case ID was ********.
Business Response
Date: 11/06/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've faced regarding the Groupon voucher for Mr. ***** Its important to us that we address your concerns promptly and effectively.

I understand the difficulty you encountered when attempting to use your voucher, and the subsequent challenges with seeking a refund. Its particularly frustrating when the advice received seems to conflict with policy information. I appreciate your patience and diligence in following up with us.

I have checked the Case ID ********, and I see that your issue was escalated to our resolution team on October 28, 2024. I am sorry for the lack of communication and the delay in resolving your issue. We genuinely aim to provide timely assistance, and I regret that we have fallen short in this instance.

To ensure your case is handled with the urgency it deserves, I kindly request that you allow us an additional 24 to 48 hours to provide you with an update. Please know that our goal is to resolve this situation satisfactorily for you.

If you need further assistance or have additional questions during this time, please do not hesitate to reach out. Thank you for your understanding and for being patient with us as we work to resolve this matter.
Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22507144

I am rejecting this response because:
The company has not resolved the issue yet. This message from Groupon was to request an addition few days to work on the issue. I will not accept the response until the issue is resolved.

Sincerely,

****** ******
Business Response
Date: 11/07/2024
Hi ******,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I understand your frustration regarding the refund process and I'm here to assist you. After reviewing the previous conversation, I noticed that our resolution team has already issued a refund for the ****tire-oil-change" voucher and has provided you with an additional $5 in Groupon Bucks as a gesture of goodwill.
I see that the order was initially placed using Groupon credits, and as such, we are bound to refund the amount in Groupon Bucks instead. I understand this might not be the ideal resolution for you, but unfortunately, we do not have the option to issue refunds to credit cards for orders placed with Groupon Bucks.
Please let me know if theres anything else I can assist you with regarding this matter, or if you have further questions.
Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $135 Groupon voucher on Monday October 28 2024 for a FUE *************** discount to be used at Eternal **************** in ******, **. The voucher page states an appointment and consultation is required before service. The confirmation email states to mention the voucher at the appointment. It also said the discount promotion would end the next day. My appointment was set for Saturday November 2 2024, due to my full time work schedule Monday through Friday. However, I mentioned the voucher during my consultation, and the doctor said it was ineligible. The voucher page states, " If you are ineligible, a refund will be provided". I went to cancel the voucher, but it said I couldn't because it was past their 3 day return policy. I obviously would not have known it was ineligible til the day of my appointment. The return policy for this particular purchase is very conflicting. I do not want a refund to go toward Groupon bucks. I want a refund back into my bank account.
Business Response
Date: 11/06/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I understand how frustrating this situation must be for you, especially when you followed all the necessary steps to schedule your consultation and use the Groupon voucher for your FUE *************** at Eternal Hair & Esthetics.

I'm sorry to hear about the confusion regarding the voucher's eligibility during your consultation on November 2, 2024. It is certainly concerning to learn that there was a discrepancy between what was advertised on Groupon and what you were told at the clinic. Our aim is always to ensure our customers have a seamless experience, and it is disappointing when that is not the case.

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: **************************** before accessing the refund options through the following link:

***********************************************************************************************************************************************

Here, you can choose your preferred refund method:

- Groupon Credits: These are simple to use and never expire, giving you the flexibility to shop whenever suits you best!

- Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

Thank you for your understanding and patience as we work through this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards,

******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** *****
Initial Complaint
Date:11/01/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a service with Groupon for ******. 225 of that was a credit I had been issued about 6 months earlier. The business I purchased the service for took my voucher number and it showed redeemed on the Groupon website but it had not been used. I requested the refund to my account which I was suppose to have theee days to do so . Groupon gave me a not e today November 1, of my voucher being used and not able to be refunded . They said they would reach out to the business but Groupon is still not releasing that credit of 225. I didnt receive the service or even go to the appt so I should. E credited my money back . I used the voucher to book an appt on October 31, 2024 and requested a refund today November. 1. I followed All requirements and am within the amount of time allowed to request a refund .
Business Response
Date: 11/05/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I apologize for any inconvenience you've experienced regarding your Groupon purchase. I genuinely understand your frustration given the circumstances, and I'm here to assist you in resolving this matter as swiftly as possible.

I can see that you purchased a service for $239.00 on Groupon, which factored in a $225.00 credit from a previous issue. It's concerning to hear that the service was marked as used without actually being received. Furthermore, I understand the urgency and importance of receiving the refund as you followed the appropriate refund request timeline.

To expedite the resolution, I noticed there is currently no Groupon account linked to the email address you provided *********************** In order to move forward and investigate this issue thoroughly, could you kindly provide us with the following details:

- The order confirmation number for your Groupon purchase
- The unique code you used or intended to use for redeeming the voucher
- Any alternate email addresses that might have been used at the time of purchase
- The date when the charge occurred

If your purchase was made using a credit or debit card, please include:

- The name on the card that was charged
- The type of card ****** MasterCard, AmEx, etc.)
- The last four digits of the card number
- The expiration date on the card
- The billing address associated with the card

If the charge was on a ****** account, please provide:

- The ****** invoice ID associated with this transactionExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx
- The email address registered to the ****** account

Thanks for your help and I look forward to assisting you further.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:11/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $45 for a Home Chef deal. Groupon states that the deal will expire, but the cash value of $45 will never expire and can be used any time.However Home Chef states that after the deal expires, there is no cash value left.I hereby ask Groupon to refund me $45 that I paid.
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The merchant (**************) in ******, Az. and myself have contacted Groupon 4 times requesting my refund with Groupon failing to provide the refund.
Business Response
Date: 11/04/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely apologize for any frustration this situation has caused you. I understand how important it is for you to receive the refund promptly.

Upon reviewing your case, I see that our Resolutions team has already responded to your request via email on October 23, 2024, providing detailed instructions on how to process your refund. It appears this communication might have been missed.

Rest assured, we have now processed a full refund to your original form of payment. You should receive a confirmation via a separate automated email shortly. Please be aware that, while we issue refunds immediately, your financial institution may require a few days to reflect this credit in your account.

We appreciate your patience and understanding in this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out. We are here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

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Complaint statuses

Business Response

Customer Answer

Groupon, Inc. is NOT a BBB Accredited Business.