Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone was.hacked along with my ****** account. I explained to them I would be glad to provide a copy of my Drivers License and any other documentation needed for them to let me into my account. I explained that I have been a loyal customer for many years and only wanted to be able to access my account and the funds and purchases I have on my account. They just kept telling me they couldn't help me.
Business Response
Date: 11/05/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the challenges you're experiencing due to the security breach on your phone and ****** account. I understand how important it is for you to regain access to your account.

To address the issue of updating your account information, you can easily make changes by following these steps from a computer:

1. Sign in to your account.
2. Hover over your name and select 'Account' from the drop-down menu.
3. Make the necessary changes and click 'Save Changes' to update your information.

If you're unable to access your email address, I recommend following your email provider's account recovery process, which may offer specific guidance for your situation.

If you need any further assistance or support, feel free to reach out again. Were here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22499866

I am rejecting this response because:
I have already discussed this with Groupon by online chat on their website. I made it very clear that I could not recover access to my old email and why. I then offered to send them a copy of my ID and a current selfie, but they refused to help me regain access to my account, which I have have had for over ********************************************* This is not good business nor an acceptable response.
Sincerely,

******* ******
Business Response
Date: 11/07/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I truly understand your frustration and the inconvenience youve faced while trying to regain access to your Groupon account.

Unfortunately, due to data protection issues and because the account you're mentioning is in use, we're unable to support the requested changes. I assure you that these measures are in place to ensure the security and privacy of all our customers.

If you are unable to access your old email address, I recommend that you follow your email provider's account recovery process to regain access, which would be the most secure method of resolving this issue.

For future reference, if you regain access to your registered email address and wish to update your account information, you can do so by following these steps from a computer:

1. Sign in to your account.
2. Hover over your name and select 'Account' from the drop-down menu.
3. Make the necessary changes and click 'Save Changes' to update your information.

We genuinely value your loyalty over the past 10 years and hope this matter can be resolved swiftly. If there is anything else we can assist you with, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ticket from Groupon and was unable to use it so I requested a refund, the event said Groupon has to issue my refund but they refused.
Business Response
Date: 11/05/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Ive carefully reviewed your situation, and I wanted to inform you that the refund was successfully processed to Groupon credits on 11/02/2024 at 01:43 PM.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

If theres anything else I can assist you with or if you need help using your voucher, please dont hesitate to let me know.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/13/2024
Better Business Bureau:
I have received a resolution from the business Groupon; thank you for your assistance.
Sincerely,

********* ****
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon of order # ****-148517-446270 on 10/24/24 for two spa world passes in ******** as a gift. Groupon never delivered the Groupon to the recipient. I reached out to inquire with Groupon and provided all requested information (name, order #, and last 4 of credit card). Groupon indicated they cant provide me with any information and that I need to have the recipient reach out. The recipient reach out, who has no idea about this purchase. Groupon is defrauding patrons. I purchased this with my money and I am the customer and they are asking me to ask the recipient to follow up. Abilash VR, the representative who I was engaging via email, is also refusing to refund me. I have submitted an official complaint of fraud to the *** and Attorney General of Illinois and wrote Groupons Investor Relations.This is a crime against the public. Groupon needs better business practices.
Business Response
Date: 11/05/2024
Hi Erikah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration and inconvenience you have experienced regarding your Groupon purchase for the spa passes. I understand how disappointing it must be not to have the vouchers delivered to the recipient, especially after your efforts to resolve the issue.

Upon reviewing your order, I can confirm that both vouchers have already been refunded to your original form of payment on November 1, 2024, at 08:42 AM. I hope this resolution helps alleviate some of the concerns youve faced.

I appreciate your patience during this process and regret that it did not meet your expectations. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Complaint: 22499426

I am rejecting this response because: I was required to reach out to numerous external entities outside of Groupon in order to reach this resolution. I requested a refund in my initial correspondence, the Groupon representative refused. I want an escalation representative to reach out to me explain why Groupon is defrauding customers. Additionally, the voucher sharing function is inoperable within the Groupon website, causing perpetual issues. This needs to also be fixed. Have an escalations member reach out to be to discuss and resolve.

Sincerely,

****** ****
Business Response
Date: 11/07/2024
Hi Erikah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I fully understand your concern and frustration regarding the initial denial of your refund request, and I sincerely apologize for any confusion or inconvenience this may have caused. I regret that this situation has caused continued issues, but I want to address your concerns as clearly as possible.

As per your request, I have successfully processed the refund for your both vouchers to the original payment method. The reason for the initial denial by our customer support team was based on our records, which indicate that the voucher was not purchased as a gift but was instead directly purchased under the email address ************************** According to our system, the voucher was successfully added to the recipient's email address, and they should have had access to view and use the order. But, you denied as the Gift person do not have an account with **********************, but we were able to locate it with their email address.

However, as this issue has escalated to involve our legal team, and in the interest of resolving it promptly, I have processed the refund to the original payment method as an exception. Additionally, I have escalated your case to the relevant specialists and legal team for further investigation. As you mentioned, should the *** or Attorney General of Illinois contact us, they will be provided with the appropriate information to address your concerns.

Thank you for your understanding and patience throughout this process. Please feel free to reach out if you have any further questions or need additional assistance.

Regards,
****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/30/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AROUND OCTOBE 18TH OF 2024 I NEDED A OIL CHANGE FO MY VEHICLE SO I FOUNG GOUPON AND FOUND A GEAT COUPON AT A GEAT PICE FOR SYNTHETIC BLEND OIL FO $31.99 I PURCHASES THE COUPON I MAKE AN APPT TO MONRO AUTO LOCATED AT ***********************************************************************, THEY GIVE ME AN APPT FOR THE 21ST OF OCTOBER I GO AND THE ATTENEDENT STATED I NEEDED TH FULL SYNTHETIC COUPON NOT THE ***** AND TO CONTACT GOUPON AND THEY WOULD GIVE ME THE CORRECT ONE WHICH IS $69. FINALLY REACHED A STAFF MEMBER WHO STATED THEY WOULD LOOK INTO IT BUTS DAY WENT BY I GET ANOTHR EMAIL STATING THE SAME ANF I CAN PAY THE DIFFRENCE WHICH IS $38. AGAIN WE WILL BE IN TOUCH WELL TODAY IS NOW OCTOBER 30TH AND GOUPON HAS YET TO GIVE ME THE CORECT ONE I SHOULD NOT LOSE $32 DUE TO A EROR THAT I CAN PAY THE DIFFRENCE AND USE AND I DESPETLY NEEDS A OIL CHANGE IM ON A FIXED INCOME AND DONT HAVE MONEY TO DONATE
Business Response
Date: 11/04/2024
Hi Ternitha,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced with your oil change coupon. Im truly sorry for the frustration this has caused you.

Upon reviewing your case, I see that our team has investigated the issue and provided you with refund options, and you have successfully processed the refund to Groupon credits.

If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out.

Thank you for your patience, and again, I apologize for the trouble this has caused.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,THANK YOU SO MUCH BBB

Ternitha ********
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a oil change. The merchant won't accept it m Groupon is refusing to refund me my money. I did not use the VOUCHER
Business Response
Date: 11/05/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced with the merchant not accepting your voucher.

I want to assure you that we have already escalated your issue to the concerned team. While we typically receive updates quickly, please note that it may take up to 7 days as we conduct a thorough investigation with the merchant on the backend.

Rest assured, we are working diligently to resolve this matter as swiftly as possible. Once we have any updates, we will promptly reach out to you via email.

Thank you for your patience and understanding during this time.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Complaint: 22494637

I am rejecting this response because:

Sincerely,

****** *********
Customer Answer
Date: 11/05/2024
Because they haven't resolved the issue or refunded me my money.
Business Response
Date: 11/07/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I apologize for the inconvenience and frustration this situation has caused you.

As mentioned in our previous communication, we have already escalated your issue to the concerned team, and they are currently investigating it with the utmost priority. While we typically receive updates relatively quickly, please be aware that it may take up to 3-5 days to conduct a thorough investigation with the merchant on the backend.

I assure you that we are committed to resolving this matter as swiftly as possible. Your patience and understanding during this time are greatly appreciated, and we are working diligently to provide you with a satisfactory resolution.

As soon as we have any updates, we will reach out to you immediately via email.

Thank you once again for your understanding and for giving us the chance to address this issue.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/7/24 I set my account up on **********************. I proceeded to make a purchase for a ************* change. Upon attempting to purchase this oil change, I kept getting a default message, saying it was pending in the app. After 15 minutes or so, I checked my emails and saw where it said that the payment was declined. That was odd, and I went back into the account to double check the payment method re-entered the same exact payment method and proceeded to try to check out again. I received several default messages and the app suddenly Rebooted itself and everything appeared to go through. I thought all was well till I went to go redeem the Groupon 10/30/24 where I learned that the Groupon was for a different state. I looked closely at the account and I can see where the original is showing as pending even today on 10/30 and somehow the system switched the Groupon to something different for the same vendor in another state that is the same price. The folks at the oil change facility said no problem just call Groupon and they can change the location. They proceeded with the oil change while Im attempting to chat with someone on Groupon. Groupon didnt wanna help me at all and insisted that I needed to read the fine print when Im purchasing any Groupon. My defenses I attempted to purchase the correct Groupon and somehow their system defaulted to something else. I have now had to pay full price for the oil change and I have a Groupon for another state that I can never use. Please give me my money back and I will never use your business again.
Business Response
Date: 11/05/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely empathize with the frustration you've faced while trying to redeem your Groupon for the ************* change. I understand how disappointing it is to encounter issues with your purchase, especially when you were looking forward to using the deal.

I want to take a moment to clarify that our "Fine Print" section, located on the original deal page, does state that the offer is "Valid only at participating locations. Check the map below for your closest ********************* Change location." We include this information to help customers choose the best deal for their needs, and Im truly sorry that the situation didnt work out as you expected.

Once an order is placed, we are unable to make any changes, including modifications to the items or payment methods. I completely understand how this can be frustrating, particularly given the technical difficulties you experienced during checkout.

Unfortunately, our policy prevents us from issuing a refund to the original payment method after the designated cancellation period has passed. However, as an exception considering your circumstances, I would like to offer you a refund in the form of Groupon credits, which can be used on any future purchase. The credits are available immediately, never expire, and can be applied to almost anything on our site.

Please let me know if this option works for you, and Ill be happy to issue the credits right away. Your feedback is important to us, and we truly appreciate your understanding in this matter.

Thank you for your patience, and I hope to assist you further.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought tickets to go bowling with find for today. The Groupon website failed to reveal the full details of the purchase fine print until after I purchased the tickets and found out that I could not go until the day after. This purchase was collaborative and now I have to pay the other people with my own money since they are not able to go any other day then today. Fine print should be emphasized greater BEFORE purchasing.
Business Response
Date: 11/05/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im sorry to hear about the confusion surrounding the validity of the tickets, and I understand how frustrating this situation must be for you.

I want to clarify that the fine print for the deal you purchased does state, "Not valid until 24 hours after purchase." This information is located on the original page where you made your purchase, which you can view here: ***************************************************************************************. We always recommend reviewing this section prior to completing your order, as it contains important details regarding conditions and restrictions.

Regarding your request for a refund, I regret to inform you that this deal is marked as non-refundable. This policy is in place because the merchant reserves a specific spot for you, making it challenging to accommodate changes or cancellations.

If theres anything we can do to help you utilize your voucher or find a solution that works for you, please dont hesitate to let us know. Were here to support you and ensure you have a positive experience.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 4, 2024 I purchased a Groupon voucher for a 60 minute massage at Prioritize Your Peace for a friend (***** *******) as a gift. I used my Groupon account, listed under my email address *********************** The voucher expires on 10/31/2024. My friend tried to make an appointment using the link provided in the confirmation email but did not get a response after several days. She finally contacted the therapist, ****** ******, about the appointmentand was told that they were no longer with Groupon as of May, 2024 and that she would have to contact Groupon for a refund.After trying to contact Groupon to try to get a resolution, I have ran into several walls as there is no way to directly contact them. There is no Live Chat, no email address, and no phone number listed on the Groupon page. The online form Groupon provides will not submit. I found Groupon on X (formerly *******) and tried to contact them at (@GrouponHelpUS) but I can not submit the message as they do not follow me on this platform. I found and email address ************************************ on a complaint website and emailed them on 10/18/24 and have had no response. I submitted another email to the same email address informing them of the BBB complaint I was going to make on 10/30/2024.I have screenshots of the conversation with the massage center and a PDF of the order confirmation and both emails I sent to *********************************** It just seems strange for a company not to have an easy way to contact them in situations like this.
Business Response
Date: 11/05/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and sharing the details of your experience regarding the Groupon voucher for a 60-minute massage at Prioritize Your Peace. I understand how frustrating this situation has been, and I appreciate your patience.

Given the circumstances that led to your request, I am happy to process a full refund in the form of Groupon credits. These credits are simple to use and never expire, allowing you to apply them towards any purchase on **************************. We often run our more popular deals multiple times, so theres a good chance a similar offer will be available soon.

If you would like me to proceed with applying the credit, please let me know by replying to this email.

Thank you for your understanding, and I look forward to resolving this for you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22493498

I am rejecting this response because:
While looking for a way to resolve this situation I read many complaints about the Groupon system rejecting or not allowing others to use the Groupon Credits.
This seems like more of a hassle.A full refund would be more suitable.

Sincerely,

***** *****
Business Response
Date: 11/09/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern. Unfortunately, as per the terms, we are unable to process a refund to your original form of payment. I want to assure you that we will always go above and beyond to assist our customers in redeeming their vouchers, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances.

The Groupon credits are simple to use and never expire, allowing you to apply them towards any purchase on **************************. We often run our more popular deals multiple times, so theres a good chance a similar offer will be available soon.

If you would like me to proceed with applying for the credit, please let me know by replying to this email.

Thank you for your understanding, and I look forward to resolving this for you.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
on one condition. If I am unable to use the credits due to their system rejecting it, I will file another complaint.
Thank you for the response.

Sincerely,

***** *****
Initial Complaint
Date:10/29/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a three massage Groupon for $119. I had my first massage on October 18. The facility where the massage took place was unsanitary. The restroom didnt appear to have been cleaned in months. There is no way I can enter the place again. I contacted Groupon and out of a courtesy they said they would give me $22 in Groupon bucks. I do not find this satisfactory. They should know what they are selling on their site. I except a refund for the two massages I will never be able to have.
Business Response
Date: 11/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you encountered during your visit. It is always our intention to offer the best service, and I understand how disappointing it must have been for you to find the facility not meeting your expectations.

I see that we have previously issued $22.26 in Groupon bucks to your account. However, recognizing the importance of customer satisfaction and as a token of appreciation for being a valued customer, I have issued an additional $51.94 in Groupon bucks for the remaining two sessions you won't be utilizing. This brings your total Groupon bucks balance to $74.20

To manage your Groupon bucks and view your issuance history, you can always visit ******************************************************************. Additionally, this can be accessed via My Groupons under the Groupon Bucks section for your convenience.

We appreciate your understanding in this matter and look forward to serving you better in the future. Please do not hesitate to reach out if you have any further concerns or need assistance.

Thank you for your understanding, and again, I apologize for the inconvenience you have experienced.

Regards,
******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:10/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/22 I purchased a voucher for a "4-********************************** Program with Two-Day Shipping". When I registered on the merchant website (**************) and went to redeem my voucher it required a credit card to cover the cost of $29 shipping and handling this message appears before you submit your card information "Your Groupon has been successfully applied! Your order is pre-paid, and there is a $29 shipping and handling fee. 1 lifetime Groupon is accepted, as the refill price of $499 (which includes free shipping) is the lowest price of any US telehealth company." I then reviewed my order before submitting and can see that the merchant is adding on 6 auto refills @$499 a piece! You are not able to receive the item purchased with voucher unless you consent to the auto refills with a major credit card. I have made numerous attempts with the merchant to attempt to process this order for solely the voucher and shipping and handling. No response. I then went through to Groupon customer support email (there is no working phone number) and was dismissed. The Groupon policy says I had 3 days from the voucher purchase to ask for a cancellation/refund. I made attempts by phone and email within that 3 days and got no assistance. The voucher is EXTREMELY deceptive! There is NO WHERE on it that indicates that a auto refill is required to obtain the voucher offer until you reach the final step. I have screenshots of all emails, the website language and the voucher. I will not give Cosmeticrx my credit card information and consent to the auto refills and Groupon has dismissed me. I want my $99 refunded! I have also filed a dispute with my credit card company. Thank you!
Business Response
Date: 11/03/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration you've faced with your recent purchase of the "4-********************************** Program with Two-Day Shipping" voucher. It is indeed concerning to hear about the unexpected additional fees and the automatic refill consent, which were not clearly disclosed at the point of purchase.

I understand your disappointment and the efforts you've made to resolve this with both the merchant and Groupon support. Your experience does not reflect the standard we aim to uphold, and I regret any distress this situation may have caused you.

After reviewing your case, I can confirm that the order for "cosmeticrx-9" has been canceled and a refund was processed to your original form of payment on 10/29/2024 at 10:32 PM. You should receive a separate automated email to confirm this transaction. Please be advised that while we issue refunds promptly, it might take a few days for your financial institution to post the credit to your statement.

Your patience throughout this process is greatly appreciated, and I want to reassure you that we are here to support you. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your understanding, and again, I apologize for the inconvenience you have experienced.

Regards,
******* *************
Manager
Groupon Customer Support

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