Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon that I was unable to use because the business has been closed. I contacted groupon through email but they refuse to respond back or issue me my 30 refund for the Groupon for Ooh Wee
Business Response
Date: 11/03/2024
Hello,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I sincerely apologize for the inconvenience you've experienced regarding your Groupon purchase for "Ooh Wee." I completely understand how frustrating it must be not to receive a response after trying to contact us, especially with the business closing down and the service no longer being available.
To ensure we can process your request efficiently, I need a bit more information, since I currently do not see any orders associated with this account: ***************************** Providing the following details will greatly assist us in resolving this issue for you:
- The order confirmation number for your Groupon purchase
- The unique code you used or intended to use for redeeming the voucher
- Any alternate email addresses that might have been used at the time of purchase
- The date when the charge occurred
If the purchase was made using a credit or debit card, please include:
- The name on the card that was charged
- The type of card ****** MasterCard, AmEx, etc.)
- The last four digits of the card number
- The expiration date on the card
- The billing address associated with the card
If the charge was on a ****** account, please provide:
- The ****** invoice ID associated with this transactionExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx
- The email address registered to the ****** account
Thanks for your help and I look forward to assisting you further.
Regards,
******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 11/04/2024

Complaint: 22484711

I am rejecting this response because:
I still did not receive a refund for the groupon abd a link was not sent to me.

Sincerely,

******* *********
Business Response
Date: 11/05/2024
Hello *******,

Thank you for reaching out and sharing your experience with us. I genuinely understand the frustration that can arise from purchasing a Groupon only to find that the business is no longer operational. I empathize with your situation and am committed to resolving this issue for you promptly.

To address your concern, I have processed a full refund to your original payment method for the voucher labeled "oooh-wee-it-is-1." This voucher has also been removed from your account. You will receive a separate automated email confirmation regarding your refund. Please be aware that although we process refunds immediately, it may take a few days for your financial institution to reflect this credit on your statement.

If there is anything else I can assist you with, please do not hesitate to let me know.

Regards,

******* Radhakrishnan
Manager
Groupon Customer Support
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased groupon for Ombre brow service from ******* beauty in *******************. while I am here in *************. And when I got back to ********** briefly I could not get the appointment.Meanwhile the merchant marked as a redeemed on June 17-2024.I was in ********** Al on June of 2024!I have not redeemed it and I let the groupon know by chat.The chat agent told me to contact the merchant through email, I finally find email from ****** because I could not located phone number that is working.I sent in email but never gotten reply.I contacted agent again on July 2024 never got reply from anyone .I have been using groupon time to time but never expected this kind of scam to the customer.Please get my refund of $187.00
Business Response
Date: 11/01/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out regarding your recent experience with the Groupon for the ombre brow service at ******* Beauty (Order #**********). I sincerely apologize for the inconvenience you encountered with the merchant marking your voucher as redeemed.

I have processed a full refund of $187.00 to your original form of payment. You will receive a separate automated email to confirm this transaction. Please note that while we issue all refunds immediately, it may take a few days for your financial institution to post the credit to your statement.

If theres anything else I can assist you with, please dont hesitate to let me know.

Thank you for your understanding, and I appreciate your continued support of Groupon.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher on September 14, 2024. The voucher is for One 60 Minute Swedish Massage from Nura Holistic ******************* The business has shut down their website and they are not reachable by phone. This business is also known for not showing up to appointments and abandoning customers. I have been unable to reach the business and I cannot book an appointment or redeem my voucher. I would not have purchased this voucher if I had known that it was not redeemable. I urgently need help getting a refund or an e-credit, since I am unable to redeem my voucher.
Business Response
Date: 11/01/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out regarding your voucher for Nura Holistic Massage & Bodywork. I understand your frustration with the inability to redeem your voucher due to the business's closure.

I want to confirm that a refund of $44.75 has been successfully processed as Groupon credits to your account ***************************** These credits are available for immediate use and will never expire, allowing you to apply them towards almost any purchase on our site. You can view your available credit in the top-right corner of your "My Groupons" page, where it shows your Groupon Credits balance.

When you are ready to use your credits, simply check the box next to Apply available Groupon Bucks under the Payment Method at checkout, and the credits will be deducted from your total.

Please enjoy your credits, and let me know if there is anything else I can assist you with.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2 adult 2 day attraction pass on 10/27 and its advertised 150+ attractions and offers. However I have to use the sightseeing website in order to see the attractions. Not only that but there are only 47 attractions shown out of 150+, there is no way to see the rest as there are no options. I attempted to reach Groupon but they said the sale sis final and they cannot help me. There is no refund option
Business Response
Date: 10/30/2024
Hi *****,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with your 2-day attraction pass. I understand how disappointing it must be not to have access to the full list of 150+ attractions as advertised.
To begin with, it appears you were only able to see 47 attractions on the sightseeing website, despite the pass promising a much larger list. Unfortunately, we are unable to issue a refund or alter your purchase as the terms of the deal were outlined with "ALL SALES FINAL," which means that the sale is not eligible for cancellation or refund. This ensures that your purchase is secured exclusively for you, reserving your spot and committed capacity from the merchants end, thereby guaranteeing access to the attraction at a discounted rate.
I understand youve also reached out to Groupon, who have reiterated this aspect of the sale. While we are currently unable to offer a refund due to these terms, please be assured that if there are any changes to the event or the attractions, such as rescheduling or cancellations, we will promptly inform you with all necessary updates.
I genuinely appreciate your understanding and patience regarding this matter. If there are any further specific issues or inquiries you have regarding the attractions, please feel free to reach out directly to us. We are here to assist you in any way we can within the provided guidelines.
Thank you for your understanding. If there is anything else I can help you with, please don't hesitate to let me know.
Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a voucher below that was purchased for the Invisalign with Pearl ****** for $3,500.00. I called Pearl ****** last 9/6/24 and talked to ****** ****** who is the office manager if they will accept the Groupon voucher. She informed me that they dont accept the Groupon anymore and they do not have an account with ********************** anymore. Please see below letter from *************With this regards, I would like to request Groupon to refund the amount of $3,500.00 by check.Since I paid $3,500.00 and did not get any services in return, I have a consumer right to get my money back.
Business Response
Date: 10/30/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out regarding your request for a refund for the Invisalign voucher purchased for $3,500. I appreciate your patience as we reviewed your situation.

Given the circumstances that led to your request, I am happy to process a full refund in the form of Groupon credits. These credits are simple to use and never expire, allowing you to apply them towards any purchase on **************************. Additionally, we frequently offer popular deals multiple times, so I hope a similar opportunity will arise soon.

If you would like me to proceed with applying the credit, please let me know by replying to this email.

Thank you for your understanding, and I look forward to your response.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/04/2024

Complaint: 22480720

I am rejecting this response because:

I would like to have the refund of $3,500.00 in the form of the original payment. This is fair as I have paid it through my credit card. I really really need the funds as I have to pay my husband hospitalization bills and medical bills. As of now, I dont need the refund through the Groupon credits. Please send the refund of $3,500.00 through the form of original payment. I have a consumer right to receive the refund in the form of original payment.
Hoping for your kind understanding and assistance on this matter.

Sincerely,
********* ***
Business Response
Date: 11/07/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: As the voucher is expired and you are requesting refund to original form of payment. I need this to check with the relevant team to proceed further.

I request you to be patient, till we check and get back to you with an update regarding this request.

Thank you for understanding!

Regards,
****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 11/08/2024

Complaint: 22480720

I am rejecting this response until I receive the refund in the original form of payment. Please refund the amount through the original form of payment and let us know the updates. I will change my response when I have received the funds. Thank you.

Sincerely,

********* ***
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On oct 21 I clicked on a Groupon offer for a discount at **** and busters. here is the link ******************************************************************************** I was using my iPhone. I did not receive any email conformations, but my cc was charged. I mistakenly lost that window on my phone , so I could not find it. I paid full price that day at Dave and busters. Please refund me my $81. The credit card which I used ended in *****. I do not plan on going to that vendor in the near future. Although I can dispute the charge, I am sure you understand and I am confident that no further action will have to be taken. Alternatively, if you wish we can resolve this at ocean county small claims court where I reside.
Business Response
Date: 10/30/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you've experienced regarding your Groupon purchase.

I've located your order associated with the email ******************** It seems there was a small typo in your email address, which caused you to miss the confirmation email.

Considering your circumstances, Ive made a one-time exception and issued a full refund of $81 to your original form of payment. Please note that while we process refunds immediately, it may take a few days for your financial institution to post the credit to your statement.

If you have any further questions or need assistance, please feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I purchased groupon "Tours and Boats - Architecture Tour - *******- 90-Minute Chicago Architecture Boat ************* for One, Two, Three, or Four" on 10/25/2024. I wasn't informed before the purchase about either the expiration date or the hours available. I was able to see the expiration date immediately after the purchase which is within 2 days and I can't travel there until Monday as that's when my train tickets were booked. I reached out to customer care immediately couple of times but there were not able to help as this is listed as final sale in the fine print. I recognize the details in the fine print, but given that I caught this issue right away and took all the necessary steps, I find it quite unreasonable for Groupon not to offer at least a credit.
Business Response
Date: 10/27/2024
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your purchase of the Chicago Architecture Boat Tour. I understand your frustration regarding the expiration date and scheduling.

I want to clarify that both the expiration date and the merchant's schedule link were provided on the offer page for your review prior to completing your purchase. I've included a screenshot of the same for your reference.

Please note that the expiration date indicates when you must use your Groupon to book your tour, but it does not dictate when the actual tour must occur, allowing for bookings beyond the Groupon expiration date.

Since this offer is marked as final sale, we are unable to process cancellations or refunds. I appreciate your understanding in this matter, and I encourage you to reach out to the merchant directly to explore any options they may have for rescheduling.

If you have any further questions or need assistance, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 27th. I purchased a voucher for Pittsburgh Magazine. I used it on magazine website filled out form and response was Thank you. Never received magazine. Tried 4 additional times. Nothing. Expires today. Contacted Groupon asking for refund. They said refund only 3 days after purchase. They are offering Groupons for companies that dont follow through and Groupon keeps my money? I asked them to contact merchant. No they just gave me a phone number. This is false advertising. The merchant isnt keeping my funds , Groupon is keeping it. I either want Groupon to contact company to send to my son in ********** or a refund. This is not my error,it is theirs at Groupon.
Business Response
Date: 10/27/2024
Hi ****,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I completely understand your frustration and want to assure you that your experience is important to us.
It is indeed disappointing when expectations are not met, especially after having taken all the necessary steps on your part. I acknowledge that you've tried multiple times to resolve this directly with Pittsburgh Magazine and that you've been seeking assistance from Groupon, only to feel unsupported. I sincerely apologize for the inconvenience and distress this has caused you.
Upon reviewing your case, I see that your issue was escalated to our resolution team on October 26th under the case ID ********. Please know that we are committed to resolving this matter for you. Typically, updates are received promptly; however, in some situations, it may take up to 7 days to conduct a thorough investigation with our merchants.
Rest assured, we are fully dedicated to finding a resolution as quickly as possible, whether it is ensuring that the magazine is delivered as promised or exploring alternative solutions. Your patience and understanding while we work through this are greatly appreciated.
We will keep you updated on any developments. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for your understanding and for giving us the opportunity to assist you.
Regards,
******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted ***** Gardens (who couldnt help me & told me I had to call Groupon) , as well as Groupon (through email only, because there is no way to speak to someone) . I dont have the original message I sent through their website, bc it was on the website, not through mail, but they responded through ********* responded back. I originally bought these 3 tickets for my twins 6th birthday on ******. Groupon doesnt let you see the voucher which explains it expires on two different days which is already confusing and they also dont let you see the fine print until the purchase has already been made. False advertisement & misleading. Its also confusing, bc you dont know if its a weekday ticket or not. It doesnt explain or tell you that it is, but after you make the purchase, you then see the added notes. My children go to school. I wouldve never bought the tickets had I known they could only be used on a weekday. On top of that my daughter contracted ********** had 2 hurricanes ! ****************** was also closed due to the hurricanes. I will never purchase from Groupon again. I see now why their rating is so low & the new owner of Groupon is sending out vouchers to be used to get ppl to use them again. Terrible service. Terrible customer service. They didnt care that their advertisement was misleading, confusing, using multiple expiration dates or that the park was closed due to hurricanes or that we had a case of Covid. I wasted 180$ to be ripped off. They couldnt even extend the dates. They pretty much told me oh well. I attempted to deal with Groupon, ***** **************** (from which I paid) to no avail. Groupon told ****** my claim was invalid so they closed the case & continued to take payment from me for tickets I couldnt use.
Business Response
Date: 10/29/2024
Hi *******,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I sincerely apologize for any inconvenience and frustration you have encountered. I understand how important your twins 6th birthday celebration was intended to be, and Im sorry that the ticket restrictions and subsequent events have affected your plans.
Regarding the unforeseen circumstances, I realize the hurricanes and your daughter's illness have further complicated matters. I have reviewed the ticket details and noted that the park's closures occurred in October, while your tickets expired on September 30th. Additionally, I've noticed the expiration date discrepancy you mentioned might have been caused by differences in time zones, as the dates are 9/30/2024 and 10/01/2024. However, I understand the frustration this may have caused.
Unfortunately, according to our policy, we are unable to extend the expiration date of your vouchers. I understand this may not be the resolution you were hoping for, but reservation-based deals, such as events or experiences, reserve a spot exclusively for you. This ensures that valued customers like yourself are guaranteed a place. Therefore, once these reservations are set, refunds are generally not processed by our partner merchants.
Please rest assured that in the event of any rescheduling or cancellation of future events, we promptly reach out to our customers, including you, with updates.
I truly appreciate your patience and understanding as we navigate.
Regards,
******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 10/30/2024

Complaint: 22474952

I am rejecting this response because: That is a lie. There were 2 hurricanes that shut down the ***** area. Hurricane ****** which was 9/27/23 & then ******, which is what youre referring to on 10/10/23. I apologize as well. I will not be using your service again & I will tell everyone I know to do the same. No resolution. A big waste of time. A terrible company. I will also write about my negative experience with Groupon everywhere I can. Its false advertising. Id go as far to call you scam artists & thieves. Disgusting.

Respectfully,

******* *****
Initial Complaint
Date:10/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 groupon vouchers on Monday 10/14 to use at Main Event. When I went there, the cashier said I cant redeem the Groupon vouchers for food purchases and activities although there is no such exclusion on the groupon voucher. I went ahead and paid for the purchase and am asking ****** to refund me the money I pad for the 2 of 3 vouchers. This is an entertainment place and we don't go there any often. I am simply seeking refund since same day and Groupon has just been difficult to agree.
Business Response
Date: 10/27/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your Groupon vouchers for Main Event. I understand your concerns about the exclusions related to food and activities.

Id like to clarify that the offer details, including the specific exclusions, were provided prior to your purchase:

"Free video game play will be added to a game card (as credits) and is valid for video game play only. All other attractions must be purchased separately."

As these details were clearly stated, the sale is considered final, and unfortunately, we are unable to process a refund for the vouchers.

I appreciate your understanding, and if you have any other questions or need further assistance, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/29/2024

Complaint: 22474126

I am rejecting this response because: I remember very well it was not clearly stated, which is why even the cashier at the main event did not say so. She just said I cannot accept and I ended up paying for it with my card. As of now, it is like I have double-paid for the single entertainment. Which is so unfair for me. Can Groupon just not refund me for the two vouchers unused I know it is a final purchase, but I also read in the returns section that vouchers can be canceled in 3 days after purchase.

It is very unfair for Groupon to be so unreasonable. The website details have been updated as it was not so explicit when I made the purchase. I am a big online shopper and really be careful.

How can I get my refund for 2 vouchers?

Sincerely,

****** *****
Business Response
Date: 11/03/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your reply. I understand your frustration regarding the situation with your Groupon vouchers for Main Event.

I want to emphasize that the details and terms of the offer, including the specific exclusions, were made available prior to your purchase. The statement regarding the use of the vouchers for video game play only, with all other attractions needing to be purchased separately, is part of the deal's terms.

As you mentioned, our policy states that this purchase is final, and we cannot process cancellations in this case. Unfortunately, this means we are unable to issue a refund for the two unused vouchers.

I truly appreciate your understanding, and I encourage you to review the offer details next time to ensure all terms are clear before making a purchase. If you have any other questions or need further assistance, please let us know.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2024

Complaint: 22474126

I am rejecting this response because:
I am very unhappy with the outcome.
I buy the vouchers for my son's birthday. The store does not allow them to be used... so I pay on my card full price, And now Groupon does not have any courtesy to even refund what I have paid for this purchase. I am ok if they want to subtract 10% from their handling cost and refund me the balance.

Had it not been a birthday party I would have walked out of the location.... Now I am in a situation where I paid double for an activity which already is so expensive.

Can Groupon refund me the balance less 10% fee, please?
Stop repeating your non-refund policy..... This policy is c*** when the merchant does not honor vouchers. What evidence do u need for me to prove that I paid the full retail price for the purchase of the activity and food? And why would I do that if I have discounted vouchers..... The merchant denied it. And the Groupon is so smart they write such exclusions on fine print in between a very big paragraph.... very unethical.
Sincerely,

****** *****

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Groupon, Inc. is NOT a BBB Accredited Business.