Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted costumer support regarding a refund multiple times. It has been over 7 business days. I have not heard one word from Groupon regarding a falsely swiped Groupon. Business is not answering and I need a refund or store credit back to Groupon account. This has been extremely frustrating and disappointing when a company does not respond back in a timely manner.

  Business Response

  Date: 10/29/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for your patience regarding your refund request. I want to inform you that our team has processed the refund for your order #********** after a thorough investigation. The refund was applied to your Groupon credits on October 25, 2024, at 10:54 AM.
  
  The voucher value, after applying discounts, was $89.25. Please note that refunds are issued only for the amount you paid for the voucher; any promotional discounts applied to your order (such as "an extra 10% off by applying this code") will not be reimbursed, in accordance with our promotion terms.
  
  I also noticed that you have successfully applied the $89.25 Groupon credit to purchase order #********** for the One Platelet-****************** (new clients only) at InjectRx Wellness. As a result, your current balance is now $15.
  
  If you have any further questions or need additional assistance, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my Groupon, I am unable to get ahold of the company to resolve this problem. There is no posted contact information.

  Business Response

  Date: 10/29/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im sorry to hear that you didnt receive your Groupon and that youve had difficulty reaching us.
  
  Our customer support team is available 24 hours a day via chat or email. You can reach out to us anytime using the following link: ******************************************
  
  I found your order associated with the account registered under *********************** You can view all your vouchers by signing into your account on our mobile app or website and going to "My Groupons." If you prefer the mobile app, you can download it from our site.
  
  To assist you further, I have also sent your voucher directly to your email.
  
  Thank you for your patience, and please let us know if you need further assistance!
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a frustrating experience with Groupon that has left me reconsidering my loyalty to the platform. After adding a $40 gift card to my account and receiving a coupon for a couples massage, I confirmed availability with the service provider and proceeded to purchase the Groupon. The checkout process showed $40 Groupon bucks applied and $54.50 to be charged to my card via Apple Pay. However, despite the displayed total, I was charged the full $94.50, with the gift card not being applied as intended. This overcharge appears to be an illegal transaction, as it did not reflect the agreed-upon amount during checkout.When I reached out to customer support, their responses were unhelpful, merely repeating information I had already provided. They offered inadequate solutions, such as refunding the order (which could take up to 2 weeks), requiring me to repay $54 out-of-pocket, and providing a less valuable coupon since the original couldn't be reused. Despite promising that a supervisor would contact me within 1-2 hours, I didn't receive a response for 7 hours, and the issue remained unresolved. To compound the problem, the massage is scheduled for later today, and I have no choice but to use the Groupon, effectively eliminating any possibility of remedying their error.Groupon's attempts at resolution were unsatisfactory. Offering Groupon bucks as a refund doesn't address the core issue, and they refused to provide additional compensation for the inconvenience or take responsibility for the error. As a long-time customer, this experience has significantly diminished my trust in Groupon. The combination of billing errors, poor customer service, and inadequate resolution attempts has led me to reconsider using their platform in the future.

  Business Response

  Date: 10/29/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the issues you faced with your recent Groupon order. I understand how frustrating it must have been to encounter a billing error, especially when you were looking forward to your massage.
  
  It appears that there was an issue with the application of your Groupon gift card at checkout. Unfortunately, once an order is placed, were unable to make changes to it, including adjustments to payment methods or order details.
  
  As a gesture of our apology for the inconvenience, we have already issued $14.75 in Groupon credits to your account. These credits are available for immediate use and can be applied to any eligible deal on our site within the next 180 days. You can view your balance and manage your credits in the Account section of our website. When youre ready to use them, please select them as your payment method at checkout.
  
  Thank you for your understanding, and I hope your next experience with us is much more positive.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following concerns a adventure package I purchased on the Groupon *********** app. I purchased a solo adventure flight touring ***********. The contracted provider company silver aviation out of ******** has refused to return my calls for booking. I have complained to Groupon and they have done nothing. Its been many days since I have received a response although I have paid for the service.

  Business Response

  Date: 10/29/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand the frustration youve experienced in trying to secure your booking.
  
  Upon reviewing your case, I can confirm that it has been escalated to the concerned team. They reached out to you on October 21, 2024, advising you to contact the merchant via email at ************************ to confirm your booking, rather than by phone.
  
  Could you please let me know if there was any issue with sending an email to the merchant? If you have already emailed them and have not received a reply, I kindly ask that you provide us with a screenshot of your email for further investigation.
  
  We appreciate your cooperation and are committed to resolving this matter for you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******* **** coat from Groupon. My email said the package was delivered, but I never received it. When I checked the tracking number it said the package was delivered to an address in *************, MD. My billing and shipping address is ******, MD as shown in the 2 files I uploaded. I have never lived in *************, nor do I know anyone who lives there. I contacted the **** and they said the information they have for that tracking number has a Silver Spring address and its an issue on the senders end. I tried emailing Groupon several times and I got no response. I tried to ****** a customer service number and they do not have a live chat option. There is no way to contact them regarding this matter. I feel helpless because I spent my money with them and theres no way to let them know I didnt receive their product due to their error.

  Business Response

  Date: 10/29/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the issues youve encountered with your order. I understand how frustrating this must be for you, and Im here to help resolve the situation.
  
  To ensure compliance with Data Protection regulations, Ill need some additional information. I have sent you a direct email requesting this information. I kindly ask that you respond at your earliest convenience so we can assist with your request.
  
  Thank you for your patience, and I look forward to assisting you further.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22469775
  
  I am rejecting this response because:

  Groupon is stating that they are waiting for a response from the merchant.  They have been stating that in every email I receive.  I am not accepting this response because I made the purchase through Groupons website, I did not purchase directly through a third party merchant. This is not a situation where I am saying the package was delivered to my home, but I did not receive it.  This is a situation where Groupon had my package sent to the wrong address, which is evident through the **** tracking.  There is absolutely no reason for me to have to go through all of these transgressions.  I would think that it would be easy for Groupon to see and admit their mistake and refund me.  It seems as if their emails are autogenerated, so I will not get anywhere with this matter.  There is no way to speak to an actual human, which is very frustrating.  

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 11/05/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Upon reviewing your case, I see that you contacted us on October 24, 2024, and I want to assure you that we have escalated this matter immediately to the third-party merchant handling your deal. Our internal team is actively following up to get an update, and we appreciate your patience as we work through this.
  
  I know it can be frustrating not to speak with someone directly, but please rest assured that we are dedicated to resolving this for you as quickly as possible. As soon as we receive any information from the merchant, we will reach out to you via email.
  
  Thank you for your understanding during this process. If you have any further questions or concerns, please dont hesitate to let us know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has no reasonable way to unsubscribe from their emails. They make it impossible and violates the law.

  Business Response

  Date: 10/29/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced regarding our email subscriptions. I understand how frustrating this can be.
  
  I have successfully unsubscribed your email address from our promotional emails, and you should stop receiving them within the next 72 hours.
  
  Please note that you may still receive transactional emails related to any purchases made through your account, as well as important business announcements that may affect your rights as a customer. Additionally, if we update our privacy statement or terms of service, youll receive an email regarding those changes.
  
  For your convenience, you can also manage your subscription and email preferences in the Subscriptions section of your account.
  
  Thank you for your understanding, and please let me know if theres anything else I can assist you with.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made transaction on the 21st of October, 2024 for a groupon that was of $29. I have not been able to view it in my account. I have contacted Groupon customer service and they brushed it off that I can't view my Groupon and keep denying a refund. I have been in contact with them since the time of purchase, meaning that I have notified them of this issue within the 3 day timeframe of their "refund policy".

  Business Response

  Date: 10/29/2024

  Hi S K,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your frustration with not being able to view your Groupon and the challenges you've faced in seeking a resolution.
  
  As a one-time exception, I have issued the voucher value of $29 as Groupon credits to your account associated with the email address *********************** These credits are available for immediate use and will never expire, allowing you to apply them to almost any purchase on our site.
  
  You can view your available credit in the top-right corner of your "My Groupons" page, where it will display your "Groupon Credits balance." When you're ready to use your credits, please ensure they are applied at checkout by checking the box next to Apply available Groupon Bucks under the Payment Method. This will deduct the number of credits from your total.
  
  If you have any further questions or need assistance, please feel free to reach out.
  
  Thank you for your understanding, and we appreciate your continued support.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/2024 I purchased a Groupon USA voucher for a synthetic blend oil change and tire rotation and standard filter. I paid $31.99 for voucher #VS-BNHR-KKWR-SR9Y-PL3B The merchant informed me that this option was not appropriate for my car and I needed to change it to a FULL SYNTHETIC oil change and tire rotation with standard filter.I want either a full refund or a credit of $31.99 towards the purchase of the appropriate voucher with the correct option.There is virtually no way to contact Groupon to remedy this; I have tried to both email them and call them, they provide no way to do either.

  Business Response

  Date: 10/27/2024

  Hi *****, 
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience youve encountered with your recent Groupon purchase for the synthetic blend oil change, tire rotation, and standard filter. I understand how important it is to have a seamless experience, and Im sorry to hear that this did not meet your expectations.
  
  I've reviewed the details of your deal, and I wanted to provide some clarity on why a refund isn't possible in this case. The deal you purchased is marked as non-refundable, which means that once the purchase is made, the merchant reserves a spot specifically for you. This arrangement makes it challenging for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.
  
  I completely understand how this situation might be frustrating, especially given the unexpected information about the suitability of the oil change option for your car. Our primary goal is to ensure you get the most out of your purchase. Therefore, I would like to offer assistance in helping you use your voucher, whether through continued coordination with the merchant or exploring any other available options that might suit your needs better.
  
  Please feel free to reach out if theres anything specific you need from us to facilitate this process, and well do our best to support you and find a suitable resolution.
  
  Regards,
  
  ******* *************
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a coupon on 10/11. The initial payment did not go through on the website. I received an error message. Which then prompted me to use a different form of payment. Everything was fine. The kids enjoyed themselves. Fast forward to 10/16. I see theres a duplicate payment posted. I reached out to the merchant. The only option for immediate attention was speaking to a chat agent. I advised the issue. They only offered a credit due to their 3 day guidelines. Which is absurd because the transaction didnt post until Wednesday. Ive been in banking for the last 10 years. Anything thats billed on the weekend can take up to 1-3 business days to post depending on your financial institution. Nonetheless, it was escalated to a supervisor that would get back to me by email. I received an email from entities. ***** KB and Joy. They offered me a credit. I declined since I dont frequent their services. I only did so since I was adviced of the discount they were offering at the specific merchant we were attempting to visit. I want the let it be known that the duplicate payment that was processed, we did redeem the coupon. There is NO need for an additional credit with Groupon.

  Business Response

  Date: 10/27/2024

  Hi *******, 
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
  
  Regarding your complaint: I apologize for the inconvenience caused by the duplicate payment and the subsequent difficulties you faced in resolving this issue.
  
  I understand your frustration regarding the initial payment error on 10/11. Its clear from your account that this process has been less than ideal, and I genuinely empathize with your situation.
  
  In response to your concerns, I have canceled the order associated with "andretti-indoor-karting-and-games-******* and issued a full refund to your original form of payment. You will receive a separate automated email confirmation shortly. Please note that although we process refunds immediately, it might take a few days for your financial institution to reflect the credit on your statement.
  
  I appreciate your patience and understanding as we resolved this issue. If there is anything else I can assist you with or if you have further questions, please do not hesitate to reach out.
  
  Regards,
  ******* *************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by an agent through here that my bowlero deal was still available? Went to bowlero they told me was used? I want my money back???

  Business Response

  Date: 10/27/2024

  Hi *******, 

  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

  Regarding your complaint: I understand how frustrating it must have been to discover that the deal was unavailable and you were unable to utilize it as expected. We sincerely apologize for any inconvenience this may have caused.

  After reviewing your previous communications with us, I noticed that you initially contacted us on 18/10/2024, indicating that you were unable to make the trip due to a family emergency and were seeking a refund. While the terms and conditions of the deal specify that "All sales are final," making it a non-refundable deal, we value your loyalty as a customer and are committed to providing the best possible service.

  As a gesture of goodwill and as a one-time exception, we have already issued a refund of $30.96 in Groupon Bucks on 10/23/2024 at 10:54 AM under Case ********. We hope this compensates for any inconvenience you experienced.

  If there is anything else we can do to assist you further or if you have any additional concerns, please do not hesitate to contact us. We appreciate your understanding and continued support.
  

  Regards,
  ******* *************
  Manager
  Groupon Customer Support