Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased from Groupon and wasn't able to use the voucher I purchased because there wasn't disclosed information about the service before I purchased through Groupon. I purchased an eye exam and was told that I couldn't use the Groupon unless I paid extra money and that was what the Groupon stated. I tried calling Groupon but they didn't have a live person to communicate with.
Business Response
Date: 10/27/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've encountered while trying to redeem your Groupon voucher for the eye exam.

I understand the frustration caused by the undisclosed additional charges and the difficulty in getting the support you needed. It's our priority to ensure a transparent and hassle-free experience for all our customers, and I'm sorry this wasn't the case for you.

After reviewing your account, I confirmed that your voucher for "premier-eye-care-2," purchased on 08/15/2024, has been canceled. A refund was issued to your original form of payment on 10/22/2024 at 02:43 PM. While we process refunds instantly, please be aware that your financial institution may take a few days to reflect the credit in your statement.

If you have any further questions or need additional assistance, please don't hesitate to contact me directly. I'm here to help and ensure that your concerns are fully addressed.

Thank you for your understanding and patience.

Regards,

******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 40 bottles of wine on there site and have not received anything. I tried calling to talk to a *** but they do not allow this option.I just want my money back. I paid this on Sept 3, 2024
Business Response
Date: 10/22/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your order. I understand your frustration with not receiving your wine.

I want to clarify that the deal you purchased states, "After purchasing this deal, you'll need to visit the merchant's website to complete redemption." This means that we provide discount codes for **************, and its necessary to use that code to place your order directly with them.

It seems you may not have opened your Groupon voucher, which contains the necessary redemption code and instructions for completing your order on the merchant's website.

Additionally, since your order was placed on September 2, 2024, it is now beyond our three-day cancellation window, so were unable to issue a refund for this transaction.

If you need assistance with using your discount code or have any other questions, please let me know.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/29/2024

Complaint: 22445211

I am rejecting this response because:
When I try to go to the wine vendor, I can't. That is, I am unable to go there. Just send me back my money
Sincerely,

***** ********
Business Response
Date: 11/03/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your reply. I understand your frustration regarding your order.

Unfortunately, as mentioned in our previous message, the deal you purchased requires you to complete your order directly through ************** using the link and code provided in your Groupon voucher. We have verified that the link is functioning properly: **************************************************************.

Since your order was placed on September 2, 2024, it is also past our three-day cancellation window, and we are unable to make exceptions for refunds in this case.

If youre having difficulty with the merchant's website or need assistance with the redemption process, please let us know, and well do our best to help.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/05/2024

Complaint: 22445211

I am rejecting this response because: I simply want my money back. I will go to my bank and file a FRAUD charge against the money already given to this company. None of this was posted on the web site I was on when purchasing the wine and I have said, the site where I made the purchase was NOT a third party site but THERE site. I see no reason why my money can't be returned.

Sincerely,

***** ********
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 16, 2024, i saw and Ad on groupon that "appeared" to be a company called ********* which sells music production software. The ** even had the company website link and pics of the website. The deal seemed good and the ad seemed legitimate so i bout a 140 dollar bundle with a coupon to make it $112.00 total. Once purchased, the Groupon website said i had to email a copy of my voucher to ********************* to get my products. I knew right away this was a scam because of the email address. The real address is ********************** This "Person" sent me a file in an email with what appears to be pirated disc images of the real software. I did not open it and immediately called e2genesis and they confirmed this was a scam. I immediately notified Groupon and was told by them they had "reached the seller" and to email him through the fake business email *********************.SERIOUSLY!? I just told them this was a scam and they want me to contact the scammer to get resolved? The actual company told me they are trying to get the fraudulent ad removed but having hard time. That's insane to me. I had to cancel my credit card since they had my cc number and report fraud to ***********. I want my money back and Groupon should be responsible for hosting fraudulent ads on their website.
Business Response
Date: 10/25/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to extend our sincerest apologies for the frustration and confusion you've experienced regarding your recent purchase.

We understand your concerns about the email you received, and we want to assure you that e2genesis is a legitimate merchant. We have communicated with them, and they have requested that you contact them directly at *************************** They are committed to resolving this issue promptly.

If you have any further questions or need additional assistance, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2024

Complaint: 22452141

I am rejecting this response because: Please see attached screenshot of email from the "real" e2genesis company. I'm don't know where the confusion is!

Sincerely,

**** ********
Business Response
Date: 10/30/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I apologize for the misunderstanding regarding the email address associated with e2genesis.

We take such matters seriously and have escalated your issue to our resolution team for further investigation. While we typically receive updates quickly, please note that it may take up to 5-7 days as we work with the merchants in the backend. Rest assured, we are diligently working to resolve this matter as soon as possible.

Once we have an update, we will promptly reach out to you via email. Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. ********************** finally issued a refund after I sent them a screenshot from the real company stating the Groupon was fraudulent and that they were trying to get Groupon to remove it. I find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:10/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased wellness and spa package with a company called ******* wellness and spa that expires December the 11th for my girlfriend. The merchant will not allow the purchase voucher to be used. I have contacted Groupon to report it and get a refund through their support system. It will not allow me to submit my complaint. I will submit the error message that I continued to receive. I have met the requirement of minimum 15 words but it will not submit. I dont want to lose my money because of this. I have tried to call their number online but they dont offer any other support phone nor email. It states 15 word minimum and this is my sentence:The issue is that the massage tech ******* no longer works there and the establishment wont honor the gift card. Please assist me with contacting the business for a refund.
Business Response
Date: 10/22/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience youve encountered with the ******* Wellness and Spa package, especially considering it was intended as a thoughtful gift for your girlfriend. I can understand how frustrating it must be to face such challenges, and I appreciate your patience and persistence in resolving the matter.

It's unfortunate that you encountered issues with our support system and were unable to submit your complaint despite meeting the requirements. I suggest trying a few troubleshooting steps that may help: please clear your browser's cookies and cache, try using a different browser, or if you're accessing us through the Groupon app, uninstall and then reinstall it. These steps can sometimes resolve submission errors.

In the meantime, I would greatly appreciate any additional details you can provide about your experience. This information is vital as we address these issues with the business directly, ensuring they do not happen again in the future. Specifically, if you could share:

- How and when you learned that the business was not accepting your Groupon.
- The name of the person you spoke with at the business.

This information will enable us to understand and rectify the situation more effectively. Its concerning to hear that *******, the technician associated with the gift card, is no longer there, and that the business is refusing to honor the gift card. Rest assured, we will handle this matter with the attention it deserves.

Thank you again for your patience and understanding. I will continue to support you in seeking

Thank you for understanding!

Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct. 18, 2024, I purchased a Groupon for an oil change at *********************************************, located at ******************************************. I purchased it with the hopes of getting an oil change. I went to the location on Oct. 19, 2024, @ 4pm. The location close at 6. The Groupon stated no appointment is needed. I assumed the process would work at any other oil change procedure, which I typically go to valvoline. This location is now closer to my new residence, hence my reason for purchasing their Groupon. I go into the establishment, a man by the name of ***** was rude. He stated, they dont have a scanner to accept my Groupon, and that I had to make an appointment anyways. Besides we close at 5. I began recording the conversation on my phone once I realized he wasnt being truthful, and was denying me of the service. After he stated that, I walked out to my vehicle, to review all the details in order to verify the information, again. It stated on the voucher that I dont require an appointment, and theyre close time is 6pm. After I went back into the establishment to show him the small print on the voucher, he still sat there, and shrug his shoulders. I wasnt able to get the services which I paid for. I needed it done on this day, due to me being off work. Ive been calling to speak with someone who can help end this situation. All Im asking for is my refund! I dont have funds to waste, nor lose. I wont be going to their oil change facility any further. I have the receipt of purchase. I have a screenshot of the small print, and a video as well of the interaction between the companies employee, and l. Its not fair to take my funds, and not provide me with the service which I paid for, on the date which I needed it to be done, (as well as had the time to get it done). Please provide me with my refund so this issue can be over with. Thank you!
Business Response
Date: 10/22/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I want to begin by expressing my sincerest apologies for the inconvenience you've experienced. I completely understand how frustrating it must have been to have your plans disrupted, especially after you went out of your way to ensure you complied with all the terms provided by Groupon for your oil change service at *** Towerys Tire & Auto.

I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/19/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had 5 consolations canceled last minute because of excuses. This is a complete scam. I even showed up for one he didnt mention that was canceled and called me back two hours later with another non-convincing excuse. I literally have a relationship with this man that he thinks he can hang up the phone on me now . I just wanted a massage . He is taking advantage of everyone in ************ , including myself . I have bad back issues recently this couple of helped .
Business Response
Date: 10/22/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I am truly sorry to hear about the inconvenience and frustration you've faced with the multiple last-minute cancellations. I understand how this could certainly lead to inconvenience and disappointment, especially when seeking relief for your back issues.

It is concerning that you feel the service provided qualifies as a scam due to these repeated occurrences. This is not the level of service we strive to offer, nor is it acceptable for appointments to be canceled without adequate notification. Your determination to attend your scheduled appointment, only to find it had been canceled without notice, must have been particularly disappointing. The delay in communication on this occasion and the subsequent explanation you received clearly did not meet the standard of professionalism we expect from our team.

I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 14 piece dove kit the package went to 1103 I live at 1703. Groupon is refusing to replace product or refund money. They keep telling me oh well were sorry have a nice day. I even tried going to ****** it was delivered to but they refused to give package back
Business Response
Date: 10/21/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us regarding your order for the 14-piece Dove kit. I understand your frustration with the delivery issue.

Id like to clarify that the order was shipped to the address you provided at the time of purchase, which was 1103. Our records confirm this address, and the package was delivered accordingly. Unfortunately, since the delivery was made to the address on file, we are unable to issue a replacement or refund.

If you believe there was an error in the address provided, I recommend contacting the delivery service directly, as they may be able to assist you further in retrieving your package.

I apologize for any inconvenience this situation has caused. If you have any further questions or need assistance with anything else, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to contact Groupon but they have no contact information and there app or website will not let me submit complaint
Business Response
Date: 10/22/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.

Regarding your complaint: I want to sincerely apologize for the inconvenience you've endured during your appointment at 2:00 PM and the subsequent lack of communication from the merchant. I understand the frustration this situation has caused, especially given the urgency and the fact that you were traveling from out of town, incurring additional expenses in the process.

We appreciate your patience and diligence in attempting to contact the merchant, and we regret the inconvenience this has caused you. Your experience is important to us, and we are committed to making things right.

We completely understand that the situation has been tough for you, and we want to make an exception just for you at this time.

You can always find more detailed refund policies at **************************************************************************.

We are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please ensure you're logged into your Groupon account using the email address: *********************** before accessing the refund link:

***********************************************************************************************************************************************

- Groupon Credits: These are simple to use and never expire on our website, allowing you to find another great deal at any time! Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

After clicking the link above, kindly confirm if you were redirected correctly to the refund page. If you encounter any issues with the refund process, please reach out to us with the case ID ********, and we'll assist you promptly.

We are available to assist you 24 hours a day through our Messaging or email support.

From the screenshot you provided, I was unable to see any specific error message. To assist you more effectively, could you please let me know the error message you are receiving? This will help us pinpoint the issue and facilitate a quicker resolution.

Your patience and cooperation in resolving this matter are greatly appreciated. Please feel free to reach out if there are any other details you can provide or if there's anything else we can assist you with.

Thank you once again for bringing this to our attention. We look forward to resolving this issue swiftly.

Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a coupon from laser resurfacing and used it on 10/14/2024. I paid $199 + tax. The package was advertised to be at a place called Bravo Touch, but the actual treatment was performed at **************. The aesthetician burnt my face, and I am left with scars all over my forehead, cheeks, chin, and my Jawline. It has been four days since then, and my skin still hasn't healed. Upon questioning, I have been told that this should not have happened, but nothing can be done now. I reached out to Groupon on this issue and need help getting a refund for the package, which is not even 50% of the two sessions I purchased. The advertising is done without confirming with the business and checking the credibility of the aesthetician. I am willing to share the pictures of burnt areas on my face
Business Response
Date: 10/22/2024
Hi ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I am truly sorry to hear about your recent experience with the laser resurfacing treatment. It's concerning to learn that the service you received did not meet your expectations and that it resulted in such a distressing situation.

I completely understand how upsetting it must be to have undergone a treatment expecting rejuvenation but instead facing discomfort and injury. The discrepancy in service location from Bravo Touch to **************, combined with the adverse reaction you experienced, is incredibly troubling and certainly not what was advertised or expected.

We take such matters seriously, especially concerning customer safety and satisfaction. The fact that your skin has not healed four days post-treatment is indeed alarming, and I regret the inconvenience and discomfort this has caused. Your safety and well-being are of utmost importance, and this should not have happened.

I've gone ahead and issued a full refund to your original form of payment and removed this voucher from your account. You'll receive a separate automated email message to confirm this as well. While we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Once again, I'm sorry for the inconvenience you've experienced and thank you for your patience and understanding as we work towards resolving.

Thank you for understanding!

Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/14 I purchased 2 tickets from Groupon for the spartan race in *************** for 12/7/24. After purchasing the tickets the online registration was not working, I tried calling and they do not have a working number so I emailed them. After 24 hours of silence I messaged them on ******** and managed to get a response and after 2 hours of messaging they could not figure out the issue and promised to email me with a resolution. That resolution never came so day 3 now I am messaging them again and they are going in circles with the same trouble shooting from the day before. Eventually I give up because they stop responding and try to return the tickets on Groupon which promised a 3 day refund guarantee. Groupon which also doesnt have a working day phone number says they have to reach out to Spartan race because these tickets are now not refundable per their policy even though they advertise there is and they reply an hour later that Spartan race verified their registration IS WORKING, I try again and it is of course not working. I had no choice but to dispute the charge with my credit card company. I will be filing a claim with the court if need be.
Business Response
Date: 10/20/2024
Hi Murad,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the frustration you've experienced with your Spartan Race tickets. I understand how disappointing it can be when things dont go as planned, especially after all your efforts to resolve the issue.

I want to assure you that I have escalated your issue to our concerned team. We typically receive updates quickly, but please note that it may take up to 7 days to conduct a thorough investigation with the merchants. I appreciate your patience as we work diligently to find a resolution for you.

Once we have an update, we will promptly contact you via email. Thank you for your patience and understanding during this process.

If you have any further questions or need assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2024

Complaint: 22439821

I am rejecting this response because: They are skirting the problem and have sent the same message to me when I tried to resolve the issue. They guarantee refund and then refuse to issue it. The 2 tickets they sold me do not work for the event.

Sincerely,

Murad Aldiyev
Business Response
Date: 10/25/2024
Hi Murad,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the inconvenience youve experienced and understand how frustrating this must be for you.

I want to reassure you that your issue has been escalated to the concerned team, and they are currently investigating the matter. Please note that this process may take 5-7 days as we work closely with the merchants to conduct a thorough review.

Rest assured, we are committed to resolving this as quickly as possible. Once we have an update, we will reach out to you immediately via email.

Thank you for your patience and understanding during this time.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2024

Complaint: 22439821

I am rejecting this response because:
This is a generic response they keep sending over and over and does not solve the issue.

Sincerely,

Murad Aldiyev
Business Response
Date: 10/29/2024
Hi Murad,

Thank you for your email. I apologize for the frustration you've experienced with our previous responses. I understand how important this matter is to you, and I'm sorry that our communication has felt generic and unhelpful.

I want to reassure you that we have escalated your issue to the appropriate team, and they are actively investigating the situation with the merchant. Your concerns are being taken seriously, and we are committed to resolving this for you.

As soon as we have any updates, we will reach out to you promptly via email.

Thank you for your understanding. If you have any further questions or concerns, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support

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Customer Answer

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.