Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking to pur***** a ticket for Halloween Horror Nights in *******, and accidentally pur*****d a ticket for Halloween Horror Nights in ********** on Groupon instead. I reached out to support and apologized for my error, but asked if there was anything they could do since the ticket was pur*****d for the wrong location. They told me there was nothing they could do on their end (they wouldnt even allow me to try to sale the ticket to someone else), and said that I should reach out to *****************, since they have a deal with them that states they cant allow refunds. I called ***************** and they said that since it was for the wrong location, they would happily fulfill the refund on their end if Groupon processed it. I reached back out to Groupon to let them know, at which point they sang a very different tune saying that they wouldnt process a refund because of their own policy. Long story short, they sent me on a wild goose ***** when they knew all along that they werent going to give me my money back. All businesses that work with Groupon should beware they are throwing you under the bus to make themselves look like the good guy. Dont advise doing business with them. All I would like is the price of my ticket to be refunded.
Business Response
Date: 10/20/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely empathize with the frustration you've faced, and I'm sorry for the confusion and inconvenience this situation has caused you.

I understand how disappointing it must be to realize that the ticket was purchased for the wrong location. Unfortunately, for deals like events, live shows, or experiences booked for a specific date, purchasing the deal reserves a spot exclusively for you. This means that the merchant has secured a place or capacity specifically for you, and no other customers can take that spot., which is why we are unable to process refunds for these types of deals.

As outlined in our terms and conditions, all Final Sale purchases are non-refundable. This policy ensures that merchants can honor the discounted deal and guarantees your spot. We strive to ensure that all customers are aware of these conditions before making a purchase, and the Fine Print section on the Groupon deal page [****************************************************************************] includes all necessary information.

I genuinely regret that we couldn't provide a more favorable resolution in this case. Thank you for your understanding, and if you have any further questions or need assistance with something else, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 10/17/2024 Order # ********** I am writing to express my frustration with the recent experience I had with my ferry ticket *************, I purchased round trip ferry tickets after checking the calendar for availability and confirming that the date we needed was available. However, once I clicked to begin the reservation, it showed that the return trip had only one available time slot, which is not suitable for my family. This is particularly frustrating as the roundtrip ferry is advertised as available for any day.Despite this issue, Groupon did not attempt to assist with the problem or address the inconvenience this has caused, especially considering the amount involved is $140.50. As a loyal Groupon customer for several years, I am very disappointed with the customer service in this situation.I am requesting a refund for the tickets due to this inconvenience. I would appreciate it if you could urgently look into this matter .
Business Response
Date: 10/22/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for your email regarding your recent ferry ticket booking (Order #**********). I appreciate you taking the time to share your concerns.

I understand the frustration you experienced with the availability of return trip times. However, I must emphasize that availability is subject to the merchant, and we encourage all customers to verify the calendar prior to making a reservation. Furthermore, all sales are final, as outlined in the terms and conditions available in the fine print prior to purchase.

Regrettably, this means that we are unable to accommodate your request for a refund. I sincerely apologize for any inconvenience this situation may have caused and thank you for your understanding.

Should you have any further questions or require additional assistance, please do not hesitate to contact me.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon on 10/17/24 and immediately requested a refund after purchase. At time of purchase the dates of the event were not available on the initial screen when opting to buy. It does state the expiration date which I did not see. The groupon expires on 10/27/24 but I will not travel to the state of ******** until 11/2/24. Groupon has credited this same situation after confirming I had not viewed or redeemed the voucher, which I have not yet. I also contacted the merchant but they cannot accommodate an old groupon during my trip 5 days after expiration because the event will no longer take place. I understand the fine print but to have caught this immediately and done all that I have, I find it very unreasonable for groupon to not offer a credit (at a minimum).
Business Response
Date: 10/20/2024
Hi Keri,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it can be when plans dont align as expected, and Im sorry for any inconvenience this has caused you.

Upon reviewing your case, I see that the merchant's policy states All Sales Final, which typically means that refunds cannot be processed. However, we value your satisfaction and, as a one-time exception, I have issued a full refund of $43.50 in the form of Groupon Credits to your account. These credits are available for immediate use and do not expire, so you can apply them toward nearly any purchase on our site.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

To view your available Groupon Credits, simply go to the top-right corner of your My Groupons page, where you will find your Groupon Credits balance. When youre ready to use them, just check the box next to Apply available Groupon Bucks at checkout, and the credits will be applied to your total.

I hope this resolution addresses your concerns. If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for your understanding, and we appreciate your continued support.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $167 ticket for Halloween Horror Nights at ***************** through Groupon.I picked a ticket for October 19. They sent me a ticket for the 26th. I told them this was an error and I am sure I picked the right date. They refused to correct, offer me credit, or even answer my questions. Despite talking to multiple people, they refused to answer any questions or to try to work with me. I know this is small to other people, but I think companies should be reported for these types of things so at least there is a record of them.
Business Response
Date: 10/19/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding the Halloween Horror Nights ticket.

First and foremost, I sincerely apologize for the trouble and delay in resolving this matter. We understand how important this event is to you, and we regret the inconvenience caused by the incorrect date on your ticket.

Upon reviewing the screenshot of the email you provided from *****************, we noted that you had originally requested the date of October 19, 2024. Unfortunately, today is that date, and due to the short time frame, we are unable to reach out to the merchant and confirm whether they can accommodate you on an alternate date (19th October).

However, if you are open to attending the event on a different date, please confirm which alternative date works best for you. I will then request our team to contact ***************** directly to inquire whether they can honor your voucher for your preferred date, as they have redirected you to us.

To be transparent, we do not typically have the option to change or modify the event date after the purchase has been made. Therefore, we are uncertain how the merchant is confirming this possibility to you.

Please let us know your alternate date at your earliest convenience, and I will ensure that our team reaches out to ***************** on your behalf.

Thank you for your patience, and I look forward to resolving this issue for you as quickly as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/22/2024

Complaint: 22434585

I am rejecting this response because:

I made Groupon aware of my issue days before the 19th. It took 3 days to ask if I was willing to consider a different day after 3 days of saying this was not possible. They then tell me they cannot change it on the specific day I wanted.
I am unable to use the ticket on any other day this year. So I do not accept the offer from Groupon as it would be equally useless to me as the ticket they originally sent.
Furthermore, this offer was made to me on the 19th after I was explicitly told on the 16th and 17th that no such accommodation could be made. If such an accommodation could in fact be made, I wish it had been made available to me when it actually could have solved the problem.
Sincerely,

******* *********
Business Response
Date: 10/24/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for your patience regarding your recent issue. I understand the frustration you experienced with your ticket order.

I want to inform you that your refund for Order #********** - Halloween Horror Nights Single-Night Dated Tickets or After 2pm Day & Night Tickets at *************************** has been successfully processed to your original form of payment (Klarna account) on October 22, 2024.

Please note that while we issue all refunds immediately, it may take a few days for your financial institution to post the credit to your statement.

If you have any further questions or concerns, please do not hesitate to reach out. We appreciate your understanding and value your continued support.

Regards,
****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Golden Triangle Plastic Surgery and Spa IPL Photo Facials from Groupon on 9/24/2024 for $165.75. I had my first procedure on 10/1/2024, prior to which the nurse did not apply numbing cream. Ive had IPL procedures approximately a dozen times at other spas and they ALWAYS applied numbing cream first. Following the procedure, the nurse assured me that if I came in early for my next procedure, she would apply numbing cream ahead of the procedure. When I went to check out, they made sure I redeemed the Groupon, which I did. They scheduled me for the second procedure on Monday October 14th. However, when I arrived, I was informed that Id have to wait another week for the procedure and refused again to use numbing cream for an add on procedure I requested. I walked out without either the second IPL or the add on procedure as did they did not inform me that I had to wait 3 weeks between procedures and they did not follow through with their promise to use numbing cream. They also balked at the discounted price they had quoted to me for the add on service. I explained this to Groupon in a chat with their *** and requested a refund for the second IPL procedure as I was wholly unsatisfied with the conduct of the merchant.Unbelievably, the Groupon *** said I would need written confirmation from this wholly unreliable merchant before they would process a refund when they themselves could have confirmed with the merchant. After my experience, there was no expectation that the merchant would cooperate with me. I am demanding a refund for half the amount I paid to Groupon, $82.88.
Business Response
Date: 10/19/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I want to sincerely apologize for the frustrations you've encountered during your visits to Golden Triangle Plastic Surgery and Spa. Your satisfaction is important to us, and I understand how disappointing this situation must be.

I want to assure you that I have escalated your issue to our concerned team. While we usually receive updates quickly, please be aware that it may take up to 7 days to conduct a thorough investigation with the merchant.

Rest assured, we are diligently working to resolve this matter as soon as possible. Once we receive any updates, we will promptly reach out to you via email.

Thank you for your patience and understanding during this process. If you have any further questions or concerns in the meantime, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased vouchers for "*******************************" on Groupon and I didn't realize that the vouchers were for a specific date (obviously my four vouchers are for different dates). Once I realized you had to make reservations for a specific date, it became clear that my vouchers were no good for the dates I am able to go. I asked Groupon for help rectifying this and they said there is no way to refund the vouchers and no way to change the dates. That said, I'm out $198 and unable to use my purchase. I'm attaching a transcript here of my conversation with Groupon's customer service chat. I just want to make sure I can use what I paid for and it seems like a simple/easy fix?
Business Response
Date: 10/19/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must be to find out that the vouchers you purchased for "***** **** Dark Harbor" were for specific dates that dont align with your schedule. I appreciate your patience and bringing this to our attention.

Upon checking the deal/ purchase page we see that it was indeed mentioned that the deals were date-specific and you had chosen the date for October 26th.

I want to extend my sincere apology for the inconvenience this has caused. Unfortunately, the deal you purchased was marked as non-refundable. This means that once the purchase is made, the merchant reserves a specific spot for you. This setup makes it challenging for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.

As per our refund policy, all Final Sale purchases are non-refundable and this has been agreed upon by the partner who provided the deal cannot be refunded or amended in terms of dates. I understand this may not be the outcome you were hoping for, but unfortunately, we are unable to offer a refund or change the reservation dates.

However, as a gesture of goodwill, we have already issued $30 in Groupon bucks to your account. These bucks are available for immediate use, never expire, and can be applied to a wide range of purchases on our site. You can easily view your available credit in the top-right corner of your My Groupons page, under "Groupon bucks balance."

When youre ready to use these bucks, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.

While I understand this is not the outcome you were hoping for, please know that we value your business and appreciate your understanding of the limitations that come with these types of offers.

If you have any further questions or concerns don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 10/16 in the amount of $92.78 for a 3 hour UTV at the Last Vegas dunes. After placing my order, I tried redeeming my Groupon code on the merchants site. After several failed attempts, I called the merchant and they informed me that I would not be the one actually driving and that I'd just be a passenger. This was a bit surprising to me as no where on the Groupon post does it say I'm the passenger and it references being a driver multiple times (attached highlighted). The merchant told me to take it up with Groupon which I did. After chatting with customer service, I was told that no refund could be given. I'm looking for a full refund as this is false advertisement and would not of been booked had I known that I'd just be a passenger.
Business Response
Date: 10/19/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding this order #********** - Three Hour Valley of Fire Ride Along with a Guide in a UTV For One at Adrenaline ATV *********. I am sorry for the experience you had with this merchant where they denied to honor the voucher for the deal advertised and purchased with Groupon.

I want to assure you that I have escalated your issue to our resolution team.

Please note that we usually receive updates real quick, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2024

Complaint: 22431213

I am rejecting this response to close out the case until this is resolved. Upon your review and satisfactory response, Ill close out the case. To be clear, due to false advertising by the end merchant, Im looking for a full refund to my original payment method.

Thanks,

******* ******
Business Response
Date: 10/24/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding this order #********** - Three Hour Valley of Fire Ride Along with a Guide in a UTV For One at Adrenaline ATV *********. I am sorry for the experience you had with this merchant where they denied to honor the voucher for the deal advertised and purchased with Groupon.

I want to assure you that I have escalated your issue to our resolution team. The issue is under investigation, our team will get back to you soon with an update in the corresponding ticket.

I request your patience and understanding in this matter!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/25/2024

Complaint: 22431213

I am rejecting this response because this has not been resolved yet.

Sincerely,

******* ******
Business Response
Date: 10/29/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint:I want to extend my sincerest apologies for the experience youve had regarding your refund request. I understand that the merchant has denied your request, and I empathize with the difficulties you faced in determining whether the order was for drivers or passengers.

Given the circumstances, I am willing to offer a refund for this order in the form of Groupon credits. However, I see that you raised a chargeback or dispute against this order on October 24, 2024, and its status is currently "Pending."

In this situation, I kindly request that you work directly with your financial institution to resolve the chargeback/dispute. Our *************************** is always available to assist you with any questions about your Groupons. However, once your financial institution is involved, we must allow that process to proceed as intended.

Thank you for your understanding, and I sincerely appreciate your patience during this time. If you have any further questions or need assistance, please do not hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a merchant with a **** giftcard for $285.44. Once this gift card's balance turned to zero, I threw this giftcard out. The merchant ultimately failed to provide services and I was owed a refund - I told the customer service *** that I might not have the giftcard in my possession, and they assured me that I would get my refund to the original method of payment(giftcard that I do not have) or a groupon credit to my account. Once I confirmed to them that I do not have the giftcard, another *** went ahead and processed the refund to the gift card instead of giving me Groupon credit. This is where the error is - the *** processed the refund to the wrong method of payment, and now they are saying there is nothing they can do to get me my refund. I contacted the **** gift card company and they are trying to work out my case, but I am frustrated that Groupon customer service is refusing to give me my refund the correct way.
Business Response
Date: 10/20/2024
Hi Risa,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience and frustration this situation has caused you.

I completely understand your disappointment regarding the erroneous processing of your refund to the discarded **** gift card. It's crucial for us at Groupon to ensure that our customers receive the promised services, and I apologize for the oversight that occurred in this instance.

As mentioned, while the physical gift card has been discarded, the account linked to it remains active. Unfortunately, we do not currently have the ability to transfer the refund to a different payment method directly, including another card ending in 2562. We understand how inconvenient this is for you, and its not the experience we strive to provide.

To facilitate the recovery of your funds, I kindly request that you contact the bank and provide them provide them with the *** which I have sent in my direct email to you. This reference should help them trace the refund and assist you further in retrieving the amount.

I apologize once again for the trouble and truly appreciate your patience and understanding in this matter. Please let us know if there's anything more we can do to assist or if there's any additional information you need from our side.

Thank you for giving us the opportunity to rectify this situation.

Regards,
******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 10/21/2024

Complaint: 22430670

I am rejecting this response because: I have contacted the gift card company - they cannot do anything for me unless I have the number of the gift card, which I do not have. It was Groupons error for transferring the funds to that discarded gift card, when Groupon bucks should have been issued according the the order of the email correspondence.

Sincerely,

**** ******
Business Response
Date: 10/27/2024
Hi Risa,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand that this situation may be causing some inconvenience, and I'm here to assist you as best as I can.

Upon reviewing your account, I can confirm that a refund for the amount of $285.44 was successfully processed on October 15, 2024, at 5:44 AM. I understand this refund was processed to the original **** gift card that you no longer have access to, and I'm sorry for any frustration this may have caused.

Regrettably, once a refund has been processed successfully, we're unable to reverse or redirect it to a different card. However, it's important to note that the refund could take up to 10 business days to appear on your bank statement. As such, I kindly request you to allow until October 29 for the transaction to reflect.

To assist you in tracing the funds, I encourage you to contact your bank using the Acquirer Reference Number (ARN). This number should help them locate the transaction. If, for any reason, your bank cannot find the payment using the **** I recommend obtaining a written confirmation from them stating this. Once you have this documentation, please forward it to us, and we will initiate an investigation with your card provider to help locate the funds.

Thank you for your patience and understanding as

Thank you for understanding!

Regards,
******* *************
Manager
Groupon Customer Support
Customer Answer
Date: 10/28/2024

Complaint: 22430670

I am rejecting this response because: I have ZERO access to the gift card anymore - **** gift card services is unable to help me; Groupon made an error in prematurely returning the funds to the lost gift card so how is that my fault that I should lose out on the money that is rightfully mine?! I would like my account to be credited the Groupon bucks as originally promised.

Sincerely,

**** ******
Business Response
Date: 10/30/2024
Hi Risa,
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for the trouble.
Regarding your complaint: I understand how frustrating this situation must be, and I apologize for any inconvenience you have experienced.
I realize how important it is for you to access the funds that are rightfully yours, and I am here to help resolve this issue.
Since your bank cannot track the payment using the *** provided, I recommend obtaining a written confirmation from them indicating this. Once you have this documentation, please forward it to us, and we will initiate an investigation with your card provider to locate the funds.
Thank you for your patience and understanding as we work through this process. Please feel free to reach out if you have any further questions or need additional assistance in the meantime.
I truly appreciate your patience and understanding as we navigate.
Regards,
******* *************
Manager
Groupon Customer Support
Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon from the company. I attempted to use the groupon before it's expiration date on 10/9. The company i had purchased to use though were no longer accepting groupons though. I tried to submit a refund request on 10/9 but there was no way to submit it because of the logic loop it created. This prevented me from sending it to get a refund. I finally was able to send an email on 10/11 after googling the email as it wasnt on their website. I did this after trying the standard link for three days without success. By the time Groupon responded (about one day later) the deal had expired and now they won't refund my money back, instead they will only give me "groupon" dollars which I don't want.They have broken the refund form to prevent submissions which hinders people from making submissions. This is a violation of consumer rights. I am also upset that they sold a groupon (and are still selling it) to a company that does not accept groupons anymore.
Business Response
Date: 10/20/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your response, and I sincerely apologize for the ongoing frustrations youve experienced with the submission process and the issues surrounding your Groupon.

I understand your disappointment regarding the inability to redeem your Groupon before its expiration. However, I want to clarify that our refund policy allows for refunds within 3 days of purchase, not 3 days prior to expiration. Unfortunately, since this window has passed, we are only able to offer a refund in the form of Groupon Bucks.

These Bucks are available immediately for use and never expire, allowing you to find another deal that may suit your needs better. You can access the refund process using the link provided: Refund Link.

I appreciate your understanding, and if theres anything else I can assist you with, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon and couldnt find the email not sure if it got deleted. I contacted Groupon and they said the Groupon was redeemed but I didnt use it, it was for window tint. I contacted the merchant and they said if you accidentally open the Groupon prior to using it gets redeemed. All I want is be able to use my Groupon for the service that I paid for but they are not willing to help me.
Business Response
Date: 10/18/2024
Hi Stella,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand the frustration caused by the difficulty in locating your voucher email and the confusion surrounding its redemption. Please know that we have already escalated your case to the Merchant for further investigation. However, the Merchant has reviewed the situation and has denied a refund, as their system shows that the service has already been marked as completed.

Unfortunately, as per our policy, we are unable to cancel or revoke a voucher once it has been marked as redeemed. That said, as an exception and to offer some resolution, I have issued $81 in Groupon credits to your account, which can be used toward any future purchases.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to “Apply available Groupon Bucks” under Payment Method, and the number of Credits in your account will be deducted from your total.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your patience, and we hope to serve you better in the future.

Regards,

Sruthi G.
Manager
Groupon Customer Support
Customer Answer
Date: 10/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22427692, and find that this resolution is satisfactory to me.

Sincerely,

Stella Romero

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