Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $25 ***** Club Groupon, but encountered issues with redemption. After putting it aside, Groupon's customer service said it was too late for a refund but still usable. Now, their site claims it's expired, leaving me unable to use or get my money back. This site is a scam with all the fine print. It was also difficult to use the coupon. It did not say no refunds. I assumed when it expired the $25 would automatically be reimbursed to my credit card.

  Business Response

  Date: 10/18/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us regarding your order #********** for the $25 One-Year ***** *********** Membership. I understand your concern regarding the expiration of your voucher on 08/22/2024, and I apologize for any confusion or inconvenience caused.
  
  While the voucher has expired, you are still able to use it for its paid value, as stated in the fine print: "Amount paid never expires." This means that although the promotional period has ended, you can still redeem the voucher for its original value.
  
  To proceed, please use the following redemption link:
  *******************************************************************
  
  Simply follow the redemption instructions on the page to apply the $25 voucher towards your ***** Club membership. If you encounter any issues or need further assistance, please feel free to reach out to us, and well be happy to assist you.
  
  Thank you for your patience and understanding. We appreciate your continued support.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went on Groupon to purchase an oil change for my vehicle. Everything was fine and I had time to finally go to the shop and get it done. When I arrived the whole shop was closed down permanently, but thats not the issue. When trying to send this company an email from their website to infer about getting my refund, it will not allow you to send it. Judging from the multiple forums Ive read this almost seems like something being done on purpose. There is no customer service number either.

  Business Response

  Date: 10/20/2024

  Hello Austin,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and Im sorry to hear about your experience with the closed shop.
  
  I understand how frustrating this situation must be. Ive escalated your request for a refund internally, and we typically provide updates within 48 to 72 hours. In some cases, it may take up to 7 days, but well ensure you hear back from us as soon as possible.
  
  If you have any further questions in the meantime, please dont hesitate to ask. We appreciate your patience and understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  i wanted to add another thing for Groupon. I figured out why so many people are having trouble sending emails. Its because it doesnt work on cellphones, only on computers. 

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from them and was not able to reach the business before my scheduled appointment for help and no one answered or called back for 2 days. When I contacted Groupon they said they would not help because I made the purchase more than 3 days ago and at the time the voucher showed as expired. I explained the situation and they still refused. I filed a dispute with my bank and now all of a sudden the voucher shows redeemed which it was not. I am still fighting the dispute. I will never use Groupon again after this.i have screen shots of my calls to the business and them returning my call 2 days after the appointment.

  Business Response

  Date: 10/18/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand that this situation has caused frustration, and I would like to take this opportunity to provide some clarity regarding our policies and the current status of your order.
  
  The voucher you purchased is for a live event deal, and as per our system's design, all vouchers for live events are automatically marked as "redeemed" and "expired" after the event date, regardless of whether the voucher was used or not. This is a standard procedure in place for live event deals, and I want to ensure you fully understand this policy.
  
  Upon reviewing our records, I can confirm that you have already raised a chargeback/dispute with your financial institution, and the status is currently marked as "pending". Given that this matter is now in dispute, I recommend reaching out directly to your financial institution to further explain the situation and provide any supporting documentation, including screenshots of your calls and communications, to assist in resolving the issue.
  
  Unfortunately, as this issue is now being handled by your financial institution, we are unable to make any further adjustments on our end. However, should you need any additional assistance or documentation from us, please do not hesitate to let me know.
  
  We sincerely appreciate your understanding in this matter and hope for a swift resolution.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a special with a merchant through Groupon. Groupon specifically indicates Groupon never expire with them. The merchant changed names, went out of business, and moved. I contacted Groupon through their chat. After going back and forth they finally said to contact the merchant one more time and they would refund me if I couldnt use. I had already did that. I explained that. But I agreed. I have screen shots of this conversation. I even asked directly, if merchant still wouldnt refund or ***** will they reimburse me. They said yes. I contacted the merchants new business, they would not honor nor did they use that type of product. I tried to contact Groupon back and It has been impossible to contact them. It sends you to a multiple choice questionnaire. I filled out. It would not go any further on the question explain issue with on minimum of 15 words. I used more than 15 word, I used less and exact of 15 words and remained red. (Took screenshot). Phone number states no longer working since Covid. Please help me get my money back.

  Business Response

  Date: 10/20/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out regarding your experience with your Groupon voucher. I understand the frustration you're feeling, especially after encountering issues with the merchant and difficulties in contacting us.
  
  I see that your voucher was purchased on September 4, 2023, and expired on January 2, 2024. Your initial inquiry on April 4, 2024, did not mention the issues with the merchant, but just that your voucher had expired and you were looking to cancel it for a refund.
  
  As your purchase was past the cancellation deadline, your request could not be accommodated, and our team had provided you with the instructions on how to use your expired voucher.
  
  Based on your conversation with our team, it appears you were advised to reach out to the merchant as after you were informed that your expired voucher can be used for the paid amount with the merchant, you replied with the question "what if they do not granit it?". Our team had confirmed that we would assist if the merchant did not honor the expired voucher.
  
  Since youve now contacted the business and they were unable to assist, we can certainly escalate your case to our internal team for further review. Please provide any additional details or documentation you have regarding your communications with the merchant.
  
  - The phone number you called, time of call
  
  I apologize for the difficulties youve faced with our contact process as well. Rest assured, Ill do my best to help you get this resolved.
  
  Thank you for your patience, and I look forward to your response.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets from Groupon on 9/22/2024 for a haunted hayride. I was provided redemption codes that do not work. I have emailed customer support beginning on 9/26/2024 for help. I was provided another set of codes. They did not work. The company has questions my intelligence on how to follow simple instructions. I have asked for a refund. They deny. There have been 14 emails with no refund. Groupon tells me to contact the merchant but provides no way to reach them.

  Business Response

  Date: 10/19/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the frustration you've experienced with your haunted hayride ticket redemption. I understand how disappointing it can be to encounter issues like this, especially after reaching out multiple times.
  
  We have already reached out to the merchant regarding your concerns, and they have confirmed that the redemption codes you received should be functional.
  
  To redeem your tickets, please follow these instructions:
  
  1. Access Your Voucher: Pull up your voucher using our mobile app or print it out.
  2. Make an Online Reservation: Visit ***************************************************
  3. Select Your Tickets: Choose the date you purchased, the quantity of General Admission tickets, and the time of your visit.
  4. Enter Your Codes: At the end of the checkout process, input your redemption codes in the "Have a discount code?" field and click "Apply." If you have multiple codes, please enter each one before completing the checkout.
  5. Complete Your Checkout: Finish the checkout process.
  
  If you encounter any issues when redeeming the codes all at once, I kindly ask that you try entering them separately.
  If you continue to face challenges, I recommend reaching out to the merchant directly via their website: *************************************.
  
  Thank you for your understanding and patience as we work to resolve this. If theres anything more I can do to assist you, please let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, I purchased a Groupon in the amount of *****. I tried to contact the business to complete the transaction. The business did not answer the phone and I was unable to complete it. I tried to contact Groupon and there was no way for me to do so. I tried to go through their customer service application and it would not allow me to submit an email. There is no other way to contact them.

  Business Response

  Date: 10/20/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out regarding your recent Groupon purchase. I understand your frustration with not being able to complete the transaction and your difficulties in contacting the business.
  
  Since you purchased the deal on October 11 and raised your complaint on the 15th, its possible that the merchant may not have had enough time to respond, especially considering the weekend. Typically, they might take up to 24 hours to get back to customers.
  
  Were happy to assist you further by escalating this issue to our team. To proceed, could you please provide us with a few details?
  
  - When was the last time you attempted to reach the merchant?
  - What phone number did you call?
  - Did you try emailing them at *******************************************************?
  
  Once we have this information, we can reach out to the merchant on your behalf to help resolve the issue.
  
  Thank you for your patience, and we look forward to your response.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a refund from Groupon for an order . I was advised my refund was approved by Groupon by email. I have spoken to them 4 times and I keep getting the same response, " We can see that your issue was escalated to our resolution team due to some reason it was not resolved soon We will escalate again with high priority your issue will be resolved soon." It is now Oct 14 and I haven't heard a word from them. I have attached a copy of the email and one of the chats with customer service.

  Business Response

  Date: 10/19/2024

  Hi Pat,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the ongoing delays you've encountered regarding your refund. I completely understand how important this is to you.
  
  I want to assure you that I have re-escalated your claim to the merchant for further review. We are prioritizing your issue and working diligently to get it resolved as quickly as possible.
  
  I appreciate your patience during this time. You will receive a response as soon as we have an update.
  
  Thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22422238
  
  I am rejecting this response because:

  On August 23 I received this letter from Groupon advising the merchant had approved my refund.  Now Groupon is saying they denied it. 
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 10/25/2024

  Hi Pat,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the confusion regarding your refund status.
  
  After reviewing our records, I can confirm that your refund was successfully processed on October 22, 2024. You should have received an email confirmation shortly after the refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Additionally, it may take a few days for your bank to process the funds and reflect them in your account.
  
  Ive provided more specific instructions regarding the refund in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your patience, and I appreciate your understanding.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9 / 10th, 2024 I purchased a total of four (4) concert tickets to the sucideboys which show was to be performed on October 8, 2024 at the ************* in *******, **. I have purchased concert tickets from Groupon in the past and never had an issue in the past Ive click on view voucher and my concert tickets were right there for the venue to scan. Well on October 8th, 2024 this was NOT the case. Apparently the tickets were emailed to me back in June. Once as I realized that the past procedure was not the same I started to reach out to Groupon. I tried calling a customer service phone number and I was not successful then I started emailing I started this process around 630p.m. once I did not hear back I then purchased about set of tickets through the box office. I finally received a phone number for ************************* at about 8a.m. the next morning October 9th 2024 which was not helpful due to the fact that the show had already taken place. I did receive a email back stating that the tickets were transferred to me but I do not ever recall receiving an email and again it's not the same with the procedures had been at the past events that I went to through Groupon so it's been very confusing and a waste of money

  Business Response

  Date: 10/20/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im sorry to hear about the confusion regarding your concert tickets for the Suicideboys show. I understand how disappointing this situation must be.
  
  It looks like the tickets were emailed to you back in June, as noted in the information provided during your purchase. The email from our partner, Vivid Seats, contains all the details needed for redemption. I regret that you did not check this email before the event.
  
  Since the concert has already taken place, we are unable to assist with cancellation requests or refunds at this time. I encourage you to check your email for any messages related to the tickets, as they should be there for your records.
  
  If you have any further questions or need assistance with anything else, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several documents but no knowledge as to send them. I can forward the e-mails if you can give me an e-mail to send them to. ***** ******* ************ *************** *********************************************************************************

  Business Response

  Date: 10/18/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. To assist you effectively, could you please provide me with more details about the issue you are facing? This will help me understand your situation better.
  
  Additionally, if you could share the Groupon code or order number related to your purchase, it would be greatly appreciated. Once I have this information, I can assist you in a more efficient manner.
  
  Thank you for your understanding, and I look forward to hearing from you soon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22412394
  
  I am rejecting this response because:
  NOFURTHER  RESPONCE AFTER A "sorry" comment from the ceo

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been relentlessly contacting **** ***** ********************************** business development director ************, at Groupon to remove my account from his management. I requested a NEW business development director to take over my account as my company does not have an actively performing campaign based on ****** recommendations. Now **** is not returning emails nor phone calls. I have contacted Groupon merchant support team repeatedly and they say the same thing - someone will get back in touch with me. My next step is to escalate to the executive board as their emails are public to get my situation resolved. This has been going on for a few months. Groupon has been very difficult to deal with and has not been responsive when a customer has an issue. They use a foreign customer support resources that only read a script and do not take action.

  Business Response

  Date: 10/18/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration you've experienced regarding your account management. I understand how important it is for you to have a responsive and effective partnership, and I appreciate your patience during this time.
  
  I want to assure you that I have escalated your issue to the appropriate team, and we are actively working to resolve this matter as quickly as possible. You can expect to receive an email from them shortly to discuss your account and the next steps.
  
  Thank you for your understanding, and please feel free to reach out if you have any further concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22419217
  
  I am rejecting this response because: this is the similar email response I have received from the business with my email complaints to customer service. I still have not been contacted by a new business development director and my account has not been moved away from **** *****.
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 10/25/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I apologize for the frustration regarding your account. I understand how frustrating it can be to receive repetitive responses, and I'm truly sorry for any inconvenience this has caused.
  
  I want to assure you that your issue has already been escalated, and we have passed your concerns on to **** ******* manager. They will be reaching out to you as soon as possible to ensure that your account is properly managed and your needs are addressed.
  
  Thank you for your patience as we work to resolve this matter. If you have any further questions or concerns, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22419217
  
  I am rejecting this response because it continues to be this robotic standard response. For months they have said my account has been escalated and yet, no one has gotten in touch with me to inform me of a resolution to who is mmthe new business development director that will be handling my account. This is not a real person responding. It is the same name, same email context.

  Sincerely,
  
  ***** *********

  Business Response

  Date: 10/30/2024

  Hi *****,
  
  I hope this email finds you well. I want to sincerely apologize for the frustration you've experienced with our responses regarding your account. I understand how important this matter is to you, and Im truly sorry for any inconvenience caused.
  
  I want to assure you that your issue has been escalated, and our team is actively working on it. While I understand the delay is disappointing, please know that someone will reach out to you as soon as possible with updates.
  
  Thank you for your understanding and for your continued patience.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support