Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon, many times over, and still find ones where they take my money and don't provide refunds when requested. I showed groupon the charge, and the fact I had to pay the particular business because the voucher didn't come through, then requested a refund and never got it. When I went to check up on my bookkeeping, I noticed the charge was never refunded due to not needing the voucher. I spent an hour msging with a *** to have them ask me for a screenshot from it. I don't take a screenshot for these types of purchases. If you purchase something and am not able to use it, I should be refunded.
Business Response
Date: 10/18/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration you've experienced regarding your Groupon purchases and the difficulties with the refund process.

After reviewing your account, I found the purchase you mentioned, which is associated with the email address ******************** It seems that you have two accounts with different email addresses. To access your purchase, please sign out of your current Groupon account and sign back in using the email above and the corresponding password. Once logged in, you can navigate to "My Groupons" (or "My Purchases" on the mobile app) to locate your voucher.

I also took a close look at your request regarding the purchase made on 02/18/2024. Unfortunately, the refund period for this voucher has passed, and it has now expired. This means were unable to process a refund or accept a return at this time.

However, please note that your expired voucher can still be used at the business for the original price of the deal. Once your Local voucher has expired, you can still use it the same way you would have before the only difference is that it's worth the original price of the deal, instead of the promotional value.

You can always find more detailed information at **************************************************************************.

If you encounter any issues with the merchant while trying to redeem your expired voucher, please dont hesitate to reach out to us.

Thank you for your understanding, and again, I apologize for any inconvenience this has caused.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a complaint for both 1) Groupon and 2) 77 Foot Spa (************************************************), the merchant I purchased the goupon for. I purchased a groupon for "77 Foot Spa" on the Groupon website on 6/24/24 for $64.99. I went to 77 Foot Spa yesterday (10/12/24) to redeem my voucher (expires 12/24/24), but the merchant said they no longer have an account with ********************** and would not take my voucher. I tried to contact Groupon, to resolve this issue, but Groupon has no phone number, no chat option, and their customer support portal does not work - I populate all fields w/ responses yet I cant press send to forward my email to them. I just want my $64.99 back from either Groupon or 77 Foot Spa.
Business Response
Date: 10/18/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties you encountered with your Groupon purchase for 77 Foot Spa. This is not the experience we want for our customers, and I appreciate you bringing this to our attention.

To assist you better, could you please provide any additional details about your visit? Specifically, it would be helpful to know:

-How and when you learned the business was not accepting Groupons.
-The name of the person you spoke with, and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
-The address of the location you visited

Your feedback is invaluable, and we take these matters seriously to prevent similar issues in the future.

Thank you for your patience, and I look forward to your response so we can work towards a resolution.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/12/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the Groupon on 9/2/24, can I attempted to use the voucher at several different locations and was told by each that they did not have the oil needed to perform the oil change. I tried to reach out to Groupon but cannot get in touch with them through phone and they're online customer service did not address my issue.
Business Response
Date: 10/13/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your Groupon purchase from September 2, 2024. Im sorry to hear about the difficulties youve faced while trying to use your voucher for an oil change. I understand how frustrating it can be when services arent available as expected.

Currently, we do not offer phone support, but we are available to assist you via email and chat. I didnt see any previous attempts to contact our team, but I want to ensure we address your concerns promptly.

To help resolve this issue, could you please confirm the locations you visited that were unable to provide the necessary oil for your oil change? Once we have this information, we can escalate your concern directly with the merchant to find a solution.

Thank you for your understanding, and I look forward to hearing from you soon!

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DECEPTIVE PRACTICES AND BORDERLINE CRIMINAL BEHAVIOR Purchased a Groupon for a service that is not even valid in my state (Large chain that has a location near me). Why was I even shown a Groupon that was not valid in my area? When I realized this, I tried to cancel/refund the transaction the same day and was told the purchase was "Final Sale" even though THIS WAS NOT LISTED ANYWHERE ON THE PURCHASE SCREEN or elsewhere. This isn't how you treat customers if you want them to come back. I will look to file complaints with the *** and California DA. So ridiculous how Groupon operates and treats consumers.
Business Response
Date: 10/13/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your feedback. I understand your frustration regarding your recent Groupon purchase, and I want to clarify the situation.

The deal you purchased is for Bowlero, which operates multiple locations nationwide. As such, the deal is not restricted to a specific state or location, and we provide a link on the deal page for customers to verify valid locations. I regret that this information was not fully reviewed before your purchase.

Additionally, please note that the offer details clearly states that all sales are final. This policy is in place to ensure transparency and to protect both our customers and merchants.

However, as a one-time exception, I would like to offer you a refund in Groupon Bucks for your purchase. I hope this can help address your concerns.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

We appreciate your feedback, and while I understand that this experience has been frustrating, it is important to clarify that our practices are designed to uphold transparency.

Thank you for your understanding, and if you have any further questions or need assistance, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/14/2024

Complaint: 22412869

As a company, you keep giving the excuse of "ensuring transparency" and "protecting both customers and merchants", but your WHOLE platform promotes the OPPOSITE. You hide details on different pages. The main page might state something like "NOT VALID ON SATURDAYS" which is clear as day, but why should the list of valid locations be on a SEPARATE PAGE??? Why not CLEARLY STATE (concisely) the conditions in BOLD with a check ***** CLEARLY STATE "FINAL SALE" prior to the "BUY NOW" button? CLEARLY STATE this Groupon is valid only in these locations. You do not because you care only about hitting that cash register as soon as possible and then telling your consumer "Sorry. FINAL SALE!".
What is "transparent" to me and others reading the complaints on BBB is that you do everything to take money from unwitting consumers while giving them conditions NOT to offer the service you are advertising. You do a disservice to the merchants on your platform when your consumers fault the merchants also. You send aggressive marketing emails even after I have told you NOT TO SEND ME ANY MARKETING EMAILS and I have UNSUBSCRIBED TO ALL EMAILS from Groupon. I really do hope these complaints lead to a multi-state lawsuit that go after your deceptive and aggressive business practices.
Groupon Bucks is not an acceptable resolution and I still plan to file complaints with the *******************************************. I have already filed complaints with the ************************. You had the opportunity to make it right and you refused multiple times on the grounds of "transparency and protecting both customers and merchants" when in reality, its all about protecting your pocketbook and cheating your customers.
Sincerely,

**** ***
Business Response
Date: 10/20/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for not being able to meet your expectations in this matter.

I want to assure you that we will always go above and beyond to assist our customers in redeeming their vouchers, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

If you have any other concerns or inquiries, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon Sept 24th 2024. Scheduled an appointment with the merchant for Oct 3rd at 4:30pm. I live out of state from this merchant but would be in town that day. Arrived to the location which was a sketchy warehouse lot with no signage of the business anywhere in sight. I texted the merchant to confirm the address and was told they were involved in an accident and couldnt make the appointment. I sent my apologies and let them know I would be in town until 2pm the next day if they had any opening. I have still not recieved any response from this merchant after a week and numerous messages. Groupon offered credits, but that does not help me as I have no Use for $200 in Groupon credits. They have claimed the merchant is willing to rescheduled and they have reached out to me which is all a lie. I have responded with proof of the last contact from the merchant. Reached out to the merchant again today Oct 11th again no response. A full refund needs to be issued or I will be filing a claim against not only the merchant but Groupon as well. Completely unacceptable.
Business Response
Date: 10/18/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the frustration youve experienced with your recent Groupon purchase and the lack of communication from the merchant.

After reviewing our records, I can confirm that your refund was successfully processed on October 14, 2024. You should have received an email confirmation shortly after the refund was issued.

If you havent seen this email, please check your spam folder to ensure it hasnt ended up there. Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc., and it may take a few days for your bank to process the funds and post them to your account.

Ive included more detailed instructions regarding the refund in a direct email to you. If you have any further questions or concerns, please dont hesitate to reply to me there.

Thank you for your understanding, and again, I apologize for the inconvenience.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,Order # ********** | Purchased on Jul 15, 2024 - $124.00 Order # ********** | Purchased on Jul 15, 2024 - $124.00 I have tried to reach out to the Merchant multiple times and am not getting much of a response and they apparently do not have any classes for us to take. This is a time sensitive requirement and I purchased this in good faith that you and he would deliver the service. Your GROUPON website does NOT allow for me to send you a message in any way shape or form. If this is the way you do business then I don't want to have anything to do with your company ever again. This is almost $250 that I've spent believing you were a reputable company and the merchant too for that matter. For the stated facts above, I am asking for an immediate response back and that you kindly refund my money back to my credit card. This is downright wrong and a fraud to charge me for something (goods or service) you can't or refuse to deliver. I am asking you to do the right thing and refund me immediately. If I do not hear back from you in a timely manner I will continue to pursue this matter until it gets resolved. Respectfully,**** *******
Business Response
Date: 10/13/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your message and for providing the details regarding your order. I sincerely apologize for the inconvenience youve experienced with the merchant and understand how frustrating this situation is.

I see that you have reached out to our support team and I want to assure you that your issue has already been escalated on our end, and our support team is actively working to get in touch with the merchant to resolve this matter. We appreciate your patience as we work to find a solution.

We will keep you updated with any developments as soon as we have them.

Thank you for your understanding, and we appreciate your continued patience.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for hair removal part of a local deal for months I have attempted to get a refund due to health reasons you have to be approved for laser hair removal and I have a rare skin condition that I cant have this procedure originally when I started trying to receive a refund Groupon had a different policy stated online saying you had to go through the merchant the merchant told me they dont get paid until you use the Groupon so therefore you have to go through them for a refund every time I attempted to email or get a hold of someone there seems to be a glitch in the email system and when it does go through no response! All I want is a refund for a service I will never be able to use. The amount paid was $168.49 at ******** ********
Business Response
Date: 10/12/2024
Hi Kandelara,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the challenges youve faced regarding your Groupon purchase, especially given your health concerns. We understand how frustrating this situation must be for you.

I want to assure you that we are here to assist you 24 hours a day through our chat or email support. You can reach our customer support team anytime using this link: ******************************************

We recognize the difficulties you're encountering with your voucher due to your skin condition, and were happy to help you with the refund process. Ive sent you a separate email with detailed instructions on how to process your refund.

If you experience any issues or have further questions, please dont hesitate to reply to that email. Im here to assist you promptly.

Thank you for your patience, and we appreciate your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:10/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number ********** This is very simple we went to go purchase tickets last night for Halloween horror nights ******* at *****************, it costed 298 shortly after purchasing it we realized somehow the Groupon website even though the location was Florida found us to the universal studios in ********** For 3 hours today I've spoken to numerous people through the chat on Groupon because there's no phone number and they all say that only universal can refund it I live 2400 mi away from ********** When speaking to the supervisors at ***************** ********************** they assure me that Groupon has the full ability to refund this but yet nobody threw the chat is helping I am so upset with this situation one of the people that spoke to me in the chat said don't worry you can use it anytime I live almost ***** miles away I'll never be able to use it and your site was misleading I am showing proof of ***************** saying that you guys have the only ability to refund it please refund it I've also made a dispute with my bank so you accepting the dispute will be fine enough
Business Response
Date: 10/12/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced regarding your recent purchase for Halloween Horror Nights tickets. I understand how frustrating it is to have received the incorrect tickets, especially given the distance between you and Universal Studios California, and I truly regret the confusion caused by the error on our site.

Please be assured that your case has been escalated to the concerned team and is currently under investigation. We are actively working with our partners to resolve this issue as quickly as possible. I kindly request your patience while we await an update from the team handling the matter.

In the meantime, I want to assure you that we are doing everything possible to address your concerns and facilitate a resolution. Our team will keep you informed as soon as we have further details, and we appreciate your understanding during this process.

Should you have any additional questions or require further assistance, please do not hesitate to reach out to us, and we will be happy to help.

Thank you again for your patience and for bringing this to our attention.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/14/2024

Complaint: 22407460

I am rejecting this response because: there's still the issue where they're dodging refunding the obvious mistake I want my money back. Please refund my money for tickets that are misleadingly sold on your website to people that cannot use them that are across the country

Sincerely,

***** ******
Business Response
Date: 10/17/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Upon checking now, I could see that as promised our team after investigation has processed a refund for the order #********** - Halloween Horror Nights Single-Night Dated Tickets or After 2pm Day & Night Tickets at ***************** Hollywood to your original form of payment on 15th October 2024.

I hope that your issue is now resolved. If you have any further questions in the meantime, please feel free to reach out, and I will be happy to assist you.

Thank you for your understanding.

Regards,
****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to purchase a ghost tour in July. The groupon site said error can not process at this time when I hit purchase button. So I went to another tour site to purchase my tickets. Groupon refuses to process an actual refund when the viator has issued a refund for the *****. Also the screenshot attached shows the purchase did not initially go through because it said the transaction was still in my cart and needed to be purchased per the email I received on the 24th of July. I need the money credited back to **** card not groupon bucks. I have done business with groupon for many years. This definitely has turned me against them as a merchant when I have documentation showing the transaction didn't process and viator has processed a refund and groupon didn't pass it along.
Business Response
Date: 10/12/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration youve experienced regarding your recent purchase attempt for the ghost tour.

After reviewing your order, we found that this particular deal was marked as a "final sale" as per the merchants restrictions, which means that refunds are generally not processed outside of these terms. We understand your situation, and we appreciate your continued loyalty as a Groupon customer.

However, I can confirm that a refund was already issued to Groupon Credits for your order #********** as an exception beyond all our policies and restrictions. We recognize that this may not have been your preferred method of reimbursement, but we encourage you to accept this refund and use the credits towards a future purchase on our platform.

I can also see that you have raised a dispute for this order against us and still that status shows "Pending" on your financial institution. Unfortunately, this deal is not applicable for original form of payment refund at any extend. I request your understanding in this matter.

Please note that your Groupon Credits are available to be applied to any upcoming deals, and we hope this will provide a satisfactory resolution to this issue.

If you have any further questions or need assistance in using the credits, please feel free to reach out, and well be happy to help.

Thank you for your understanding and continued support.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/14/2024

Complaint: 22407019

I am rejecting this response because it is the same response they have provided numerous times. Please post my experience on your site to help other citizens so they don't deal with the same issue. I am never doing business with them again.

Sincerely,

***** ********
Business Response
Date: 10/17/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand that the resolution we provided may not be your preferred option. Please know that we have thoroughly explored all available solutions given the current circumstances, and while I am more than willing to assist you with any other inquiries regarding your purchases, I regret to inform you that I am unable to process a refund to your original form of payment.

Ensuring customer satisfaction is our top priority, and we have made every effort to assist you in redeeming your vouchers. However, we consider this matter resolved at this time.

If you have any other concerns or inquiries, please do not hesitate to reach out. I will be happy to assist you further.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/18/2024

Complaint: 22407019

I am rejecting this response because: They charged me and the transaction did not process on my end and showed error. Viator the merchant that groupon works with refunded the money to groupon and they are refusing to refund it to me. It is nothing more than theft. As you can see every correspondence is the same response from them which means responses are probable given by a bot. I have yet to be able to pronounce their name which says the correspondence is probably not in US which makes the stealing all make sense.

Sincerely,

***** ********
Initial Complaint
Date:10/10/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 6th 2024 I purchased 3 go city passes order Number *******, I went to ********** a week later on September 13th and went to the park and they said all 3 passes were used on September 8th. I contacted Groupon numerous times and they keep giving me the run around and havent provided a refund yet. I feel completely scammed out of my money. Me and my family ended up coming out of pocket over 1000$ to enjoy my sons birthday. Ive tried and tried to ask about my refund and they keep insisting to me that they are gonna send it up to a person higher. A month later the matter is still unresolved. I just want my refund. My family has never had a problem using the Groupon service until now. Completely disappointed in how this matter has been handled. Please help. I feel like I have been scammed out of 500$. I provided Groupon with my hotel reservations and check in with the dates. Ive contacted go city, they said contact Groupon. I feel bullied.
Business Response
Date: 10/12/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the frustration and inconvenience youve experienced regarding your Go City passes. We understand how important your family trip was, and we genuinely regret the issues you have encountered.

After thoroughly reviewing your order (Order Number: **********), we can confirm that the passes are showing as having been activated on September 8, 2024, and are now expired. Unfortunately, as the passes have already been activated and are beyond the expiration date, no further action can be taken on our end to process a refund.

Additionally, we have noted that a dispute/chargeback has already been raised against this order, and the chargeback status is currently Pending. As such, we kindly advise you to reach out directly to your bank or financial institution for updates on the status of this chargeback and to assist in resolving this matter further.

If you've officially filed the charge dispute with your financial institution, then the next step will be to work with them directly to determine a resolution.

Our *************************** is always here if you ever need help with your Groupons, but once your financial institution is involved, we have to let that process run its course.

We fully understand how disappointing this situation has been, and we apologize for any inconvenience it may have caused. Should you have any further questions or require additional assistance, please feel free to contact us again, and we will do our best to assist you.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 10/24/2024

Complaint: 22406263

I am rejecting this response because: I opened a case through my bank & then after speaking to my bank regarding the issue, I decided to try to make it work with Groupon and Go City a while longer to avoid getting double-screwed because they issued me a temporary credit initially but stated if Groupon decided it wasnt warranted that it would not
Go in my favor.

They have since removed the credit and cancelled the dispute per my request and it was completed 10/12/2024.
Go City has agreed to approve refund for me to Groupon who is still claiming I have an open dispute/chargeback through my bank. I do not.

Sincerely,

**** **********
Business Response
Date: 10/29/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for providing the dispute closure letter. I understand the complexity of your situation and the concerns you've raised regarding the refund process.

To move forward, I kindly ask that you explain the details of your case to Go City and request an email confirmation from them regarding the approved refund. This documentation will help us ensure that your refund request is processed smoothly.

Please keep me updated on any responses you receive, and let me know if you need further assistance in this matter.

Thank you for your understanding, and I appreciate your cooperation.

Regards,

****** *.
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.