Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $100 Groupon voucher for **********. I reached out to schedule an appointment with the vendor via email as instructed on the voucher twice. Still to this day no one has reached out to me from **********. Groupon is refusing to reimburse me for the voucher I purchased through them. I have filed several complaints with Groupon and they are refusing to refund me. The vendor does not have a valid address, phone number, email or website.

  Business Response

  Date: 10/11/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for your patience while we investigated the issue regarding your $100 voucher for Sevens Lab.
  
  After reviewing your case, I can confirm that our Resolution Team has processed your request and has provided you with a self-service refund link. I hope that now your issue has been resolved and refund is processed successfully.
  
  We apologize for any inconvenience this situation may have caused and appreciate your understanding. Should you encounter any issues or require further assistance, please dont hesitate to reach out.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this Groupon on July 30th and I requested a refund within hours (per Groupon policy, that is within the window to receive a refund). However, they only offered me a trade in. That was fine with me, but I haven't yet found a Groupon deal to trade in. Then on September 28th, Groupon sent me an email saying 'Incomplete Trade-In', revoking my store credit and giving me back the deal that I returned. I tried returning it again and they said that the return period has expired. I can't use this Groupon deal and I'd like my refund. Groupon has been difficult to contact.

  Business Response

  Date: 10/10/2024

  Hi Arielle,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the confusion and any frustration this may have caused.
  
  I understand that you initially requested a refund on your purchase made on July 30th, and you were offered a trade-in option. Please note that the trade-in option is valid for 24 hours, and since you did not exchange your voucher during that time, your original voucher was reinstated to your account.
  
  Given your circumstances, I have taken the liberty of canceling the order and issuing a refund in the form of Groupon credits to your account. These credits are available for immediate use, never expire, and can be applied to almost anything on our site.
  
  You can view your available credit in the top-right corner of your "My Groupons" page, under "Groupon Credits balance." When you're ready to use your credits, simply check the box next to “Apply available Groupon Bucks” during checkout, and the amount will be deducted from your total.
  
  If you have any further questions or need assistance, please don’t hesitate to reach out.
  
  Regards,
  
  Deepika Dharmaraj
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recommendation come up across my Groupon for a Mothers Day special for a 60 minute relaxation massage at release yoga located at ****************************************. I made this purchase for this deal (I had never been to this business was excited to try them out) on May 1st, 2024 for the amount of $42.00. The order number from Groupon was #**********. I immediately called to schedule my appointment. Extremely excited they told me because of all of the promotions they put out. They were booked all the way out until July 5th 2024, they scheduled my appointment for 6:00 PM on that day. I showed up early, yes I had gotten a spray tan earlier that day that had cost me $20 which I was not worried about obviously I was just asking the basic questions on what kind of products they use because I never been there before. She suggested for me coconut oil instead of lotion she said she likes the coconut oil way better and proceeded to tell me she would rather me just come tomorrow because she doesnt have coconut oil there with her Its at home (she really seemed exhausted honestly) I made it very clear. I dont mind using the lotion I just for sure needed that massage and wanted to make sure I got it because I was excited & had waited a long time for it, the lady said she would rather reschedule me for the following day (not really my decision) which I told her I wasnt sure I was able to make because I had prior obligations/ 2 birthday parties obviously, I was hoping I would make it.. I wasnt able to make it, and I had called/ emailed her the following day and informed her of that. The owner from that point refused to reschedule me - stating a cancellation policy when Im not even the one that wanted to cancel the first place, she told me to reach out to Groupon. Maybe theyll refund me. She was extremely rude, I reached out to Groupon. They told me that in order to refund me they had to request it from the owner at the *************** did and she denied it.

  Business Response

  Date: 10/10/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the difficulties you faced when trying to schedule your massage appointment. I understand how disappointing it must have been, especially after looking forward to your visit.
  
  We have escalated your issue to the merchant, but unfortunately, they have denied the refund request. However, as a one-time exception, I have issued a refund of $33.60 in Groupon credits to your account. Please note that this refund reflects the amount you paid, excluding any applied discounts.
  
  Your credits are available for immediate use and never expire. You can apply them to almost any purchase on our site. To view your available credit, simply check the top-right corner of your My Groupons page, where it says "Groupon Credits balance." When you're ready to use your credits, just check the box next to Apply available Groupon Bucks during checkout.
  
  Thank you for understanding, and please feel free to reach out if you have any further questions or concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/18/2024

  Complaint: 22390252
  
  I am rejecting this response because: The complaint hasn't been resolved yet.
  
  Sincerely,
  
  ****** Albrecht 

  Business Response

  Date: 10/19/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I apologize for any frustration this situation may have caused.
  
  As we mentioned previously, we have escalated your issue to the merchant. Unfortunately, they have denied the refund request due to the missed rescheduled appointment, in line with the merchants standard cancellation policy.
  
  However, as a gesture of goodwill and a one-time exception, we have issued a refund of $33.60 in Groupon credits to your account. These credits are available for immediate use, do not expire, and can be applied to a wide variety of offers on our site. You can check your Groupon credits balance and history at ********************************************************************.
  
  To use your credits, simply select the Apply available Groupon Bucks option during checkout, and the credit will be deducted from your total.
  
  We appreciate your understanding and hope this resolves your concerns. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22390252
  
  I am rejecting this response because:
  I do not want a Groupon credit because I will never be using Groupon again due to the fact that they are the ones who originally made this recommendation to me and didnt not seem to care about the money that I lost out on or to make it right until I contacted you guys, my reviews on the business got deleted as well when I honestly didnt even get to use what I paid for. I will never use Groupon again the amount wasnt correct either. 
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 9/17/2024 I purchased online from Groupon a Skyjump pass for $149.99. I live in ****** and locals only have to pay $68.50 plus tax. I reached out to Groupon requesting a refund for the difference since they charged me more than double and they offered Groupon Credits $50 worth in which I made it very clear to them I did not want credit and that is still not equivalent to the excess amount of what I was charged. Groupon is supposed to be like a coupon meaning less is paid than the full price and they led me to believe it was. They have failed to remedy the situation and their email responses are not genuine and appear to be generic. They will not provide corporate contact information and they are giving me the run around. I'm only asking for the difference in price that was excessive $80.00 to be refunded back to my method of payment they have on file. They without my approval went ahead and issued the Groupon Credits and are now saying that they already issued the credit for the inconvenience. They are participating in unfair and deceptive business practice and this is not okay whatsoever.

  Business Response

  Date: 10/10/2024

  Hi Nicole,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern regarding the pricing query for this order #1600052757 - SkyJump + Tower Observation Deck for One (Valid Monday–Thursday) at The STRAT.
  
  I request you to understand that the promotional value of our current deal is subject to change daily. This fluctuation in pricing is automated, and as a result, we cannot provide a fixed or guaranteed price at this time.
  
  Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling it. When setting our prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible. There may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.
   
  Groupon's goal is to provide our customers with the best deals possible, both locally and online. Groupon Goods is no exception, and we stand behind our offers.
  
  For the order you have purchased, we have included the below offers:
  SkyJump Package for One:
  - Tower Observation Deck Admission for One
  - SkyJump for One: one of the most exhilarating rides in Las Vegas.
  
  Tower Observation Deck Experience for One:
  - Admission for one
  - Monday through Thursday, 2-for-1 drinks at 108 Drinks Bar: Enhance experience with a special offer of two-for-one drinks at the 108 Drinks Bar between 3 pm and 7 pm.
  
  We have offered above offers for the price "$149.99". I request you to send proof showing the same offers were offered for the price "$68.50" for further investigation.
  
  Please let me know if you have any questions.
  
  Regards,
  
  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to make a purchase thru Groupon. The deal was $25.00 for 2 regal cinema movie tickets. (2 adults , no imax or 3d, possible 2$ fee added thru cinema for processing) Sounded good to me. My payment to Groupon came back immediately saying unable to process payment try another method. I tried my other card, same thing unable to process payment. I tried a 3 time same card and still unable to process. I decided it wasn't going thru for a reason so I logged out of Groupon and went about my day. Later that evening I had a notice from my bank saying my card has been locked due to multiple transactions for same amount and same retailer and a fraud alert was flagged. After looking at my bank account I found 14 attempts to debit from Groupon for the $25.00. I wasn't happy I had tried 3 times and gave up. The next day I went to my bank and cleared things up and got the fraud alert removed. Later that day I received an email from Groupon . Confirmation of my purchase for 2 regal cinema movie tickets for 25.00$. I tried to talk to customer service chat and got a bot repeating the same info... No refunds read fine print fees associated Groupon not responsible..blah blah blah.. It wasn't worth the time and aggravation to try and get a refund after they continuously tried my card until it worked with no authorization from me to continue processing this sale that I cancelled. I LET IT GO. Friday came and I went online and purchased 2 regular adult movie tickets thru my regal cinema app exactly how Groupon instructed me to use their code provided to get my 25$ 2 tickets instead of $50 the regular cinema prices would have been. All said and done I completed ticket purchase entering my Groupon code . The code they provided was worth $8. 00 off of my tickets not $25. I paid 25$ to Groupon to receive an 8$ coupon. Email is getting me nowhere they refuse to refund me after selling me a scam deal. I'm not happy and there no number or person available to speak too.

  Business Response

  Date: 10/10/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. We apologize for the frustration you've encountered regarding your ticket purchase and the subsequent issues with your bank.
  
  We understand that you may prefer phone support, but at this time, we only offer assistance through chat and email 24/7. You can reach our customer support team anytime via this link: ******************************************
  
  I would like to clarify that the fine print of the deal does mention that surcharges apply to all IMAX, RPX, ScreenX, Premium Large Format, 3D and 4DX films. However, given the circumstances surrounding your situation, we want to make it right. As a one-time exception, I have issued a refund of $25 in Groupon credits to your account. These credits can be used immediately, never expire, and are applicable to almost anything on our site.
  
  You can view your available credits in the top-right corner of your "My Groupons" page, where it says "Groupon Credits balance." When youre ready to use your credits, simply check the box next to Apply available Groupon Bucks during checkout to deduct the amount from your total.
  
  We appreciate your understanding and hope this helps improve your experience with us. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tattoo from a business off groupon. This was a horrible experience. It was suppose to be a tattoo from a *** ******* and the consent form stated ***** *********. when i looked up the license number it doesnt exist and mn state law says they must be licensed. when i went to leave i realized she had locked the door behind us. i felt like my safety was at risk and i contacted groupon to get a refund (as i am most certainly not going to let an unlicensed artist do work on me) and they said all they'd do is give me groupon bucks, that they wouldnt refund my original payment method. They still have this business listed on their site, even after being made aware she is illegally doing tattoos. this is so wrong on so many degrees and im getting punsihed for not allowing someone who isnt licensed to make permanent changes to my body? i want refunded.

  Business Response

  Date: 10/10/2024

  Hi Jessica,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out to us and sharing your experience regarding your recent tattoo appointment. I sincerely apologize for the distress and frustration this situation has caused you. Your feedback has been taken very seriously, and I understand how important it is for you to feel safe and confident with the services you book through Groupon.
  
  I have forwarded your concerns to the relevant team for further investigation to ensure that appropriate actions are taken and that such incidents do not occur in the future.
  
  In consideration of your situation, and as a one-time exception, I have issued a full refund to your original payment method. You will receive a separate automated email confirming this refund. Please note that while refunds are processed immediately, it may take a few days for your financial institution to post the credit to your statement.
  
  Once again, I apologize for the inconvenience and distress this has caused. If there is anything else I can assist you with, please do not hesitate to reach out.
  
  Thank you for understanding!
  
  Regards,
  
  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from Groupon to get a root touch up and haircut at ************** in *********, **. Groupon VS-4G4C-XGYY-GYR6_Z3XP. Redemption Code ********. I have called and left a message 3 times to get and Appointment and no one is calling me back to schedule. I even went to the business to schedule an appt and the lady that was there said she couldn't do it.The Business is *****************************************************************************************. ************

  Business Response

  Date: 10/10/2024

  Hi June,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you've experienced in trying to schedule your appointment.
  
  I want to assure you that I have escalated your issue to our concerned team. While we typically receive updates quickly, it may take up to 7 days to conduct a thorough investigation with the merchant. Please rest assured that we are working diligently to resolve this matter as soon as possible.
  
  Once we have an update, we will promptly contact you via email. Thank you for your patience and understanding during this process.
  
  Regards,
  
  Deepika Dharmaraj
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Complaint put in by agent) Consumer states that he purchased a Groupon for *** Auto repair, and the company is saying they do not take Groupon. The consumer will like a refund.

  Business Response

  Date: 10/10/2024

  Hi Martin,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I understand your issue regarding this order #1600921749 - 3349 183rd Street: Synthetic Oil Change at AAG Auto Repair where the merchant refused to honor your Groupon voucher. I am really sorry for this experience and trouble.
  
  We take customer feedback very seriously and address these kinds of issues with the business directly to ensure they don’t happen again. You can mention things like:
  
  -How and when you learned the business was not accepting Groupons.
  -The name of the person you spoke with, and the reason given for not accepting your Groupon.
  -Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
  - If you contacted the merchant: the phone number you called and the name of anyone you spoke with
  -The address of the location you visited
  
  And note that by providing this information you're permitting us to pass these details to the business, as well.
  
  If there's anything else you'd like to share about your experience, please include it in your reply to this email.
  
  I look forward to helping you!
  
  Regards,
  
  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon Voucher for Nice Day Beauty Spa ( voucher # **********). The merchant address: ************************************. Phone # **************. The cost was ******. I called to schedule an appointment and I was told their business had been sold- I should get a refund from Groupon.The Groupon app. Will not let me submit for a refund of the order. Groupon's email, chat and customer service does not lead anywhere?

  Business Response

  Date: 10/10/2024

  Hi Rosemary,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I’m sorry to hear about the inconvenience you’ve experienced with scheduling an appointment due to the business being sold.
  
  I want to assure you that I have issued a full refund to your original form of payment. You will receive a separate automated email confirming this refund shortly.
  
  Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  While we process all refunds immediately, it may take a few days for your financial institution to post the credit to your statement.
  
  Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.
  
  Best regards,
  
  Deepika Dharmaraj
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through Groupon approximately 1.5 weeks ago. I dont recall check a box consenting to advertisements from emails but regardless I have unsubscribed repeatedly from the emails sent and continue to be bombarded. Please have this company remove me and ensure that they do have the option of asking if the consumer would like to receive emails from them well seen (and uncheck?) thank you for your help and time!

  Business Response

  Date: 10/10/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I apologize for any inconvenience caused by the promotional emails youve been receiving. I have successfully unsubscribed your email address, and you should stop receiving Groupon promotional emails within the next 72 hours.
  
  Please note that you may still receive transactional emails regarding purchases made through your account, as well as important announcements that may affect your rights as a customer. Additionally, you will be notified if there are any updates to our privacy statement or terms of service.
  
  If youd like to manage your subscription and email preferences further, you can do so in the Subscriptions section of your account.
  
  Thank you for your understanding, and we appreciate your feedback.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/13/2024

   
  Complaint: 22387232
  
  I am rejecting this response because:

  it has not be three days, the window of time said to allow for the promotional emails from Groupon to cease. I received one as recently as 9:15 PST. 

  Thank you for you assistance with this. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/18/2024

  Hi *****,
  
  Thank you for reaching out and bringing this to our attention. I apologize for any confusion regarding the promotional emails from Groupon. I assure you that your email address has been successfully unsubscribed, and you should no longer receive promotional emails.
  
  Please note that you may still receive transactional emails related to any purchases made through your account, as well as important announcements that may affect your rights as a customer. Additionally, we will notify you of any updates to our privacy statement or terms of service.
  
  If youd like to further manage your subscription and email preferences, you can do so in the Subscriptions section of your account.
  
  Thank you for your understanding, and please let us know if you have any further questions or concerns.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22387232
  
  I am rejecting this response because: the promotional emails still have not been resolved despite the reassurance given. I continue to receive 2-3 /day. The unsubscribe option within these promotional emails is clearly ineffective. The representative of Groupon, emailing here, has instructed me to instead go into my settings and make adjustments to my account. I am instead requesting that Groupon meet the standards set for the industry and that this business not get away with spamming customers because they make it more difficult to unsubscribe and opt out. 
  
  Sincerely,
  
  ***** ********