Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately one thousand dollars worth of my group on purchases have disappeared I have tried numerous times to connect with them each one unsuccessful please help me. One thousand dollars is a lot of money
Business Response
Date: 10/10/2024
Hi Kathleen,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern. Upon checking your account "[email protected]", I could see that there are totally 5 orders in total and your Groupon credits history as $145.80.

I request you to share us with any proof stating your account had $1000 worth Groupon credits or purchases previously in order to proceed further.

I will be waiting for your response. Please let me know if you have any questions.

Regards,

Sruthi G.
Manager
Groupon Customer Support
Initial Complaint
Date:10/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupon for a service and was charged successfully but never received the email revealing the barcode in order to be able to go to the store and redeem. There is no email confirmation but there is a charge to my account. I would like refund asap pls
Business Response
Date: 10/10/2024
Hi Janiel,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the inconvenience you’ve experienced with not receiving your confirmation email for your purchase.

I’m happy to inform you that we have located your Groupon. To assist you further, I have sent you a direct email requesting some additional information. I kindly ask that you respond to that email at your earliest convenience so we can resolve this matter promptly.

Thank you for your understanding and patience. We appreciate your business and are here to help!

Regards,

Deepika Dharmaraj
Manager
Groupon Customer Support
Initial Complaint
Date:10/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was tricked into booking reservations without the available dates showing up and the policy of sale is not very clear and upfront. I cant use my voucher because there are no available dates for reservations. Groupon didnt try to resolve but just saying apology. I was made to pay $116 without using the service or get nothing for the money that I paid.
Business Response
Date: 10/08/2024
Hi Que Trang Tran,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration you’ve experienced regarding your booking and the confusion surrounding the availability of dates.

I’ve reviewed the details of your deal, and I understand your concerns. Unfortunately, I must inform you that a refund is not possible in this case. The deal you purchased is marked as non-refundable, which means that once the purchase was made, the merchant allocated resources specifically for your booking. This arrangement can make it challenging for the merchant to accommodate changes or cancellations.

On the original page where you made your purchase, [https://www.groupon.com/deals/gl-chicago-architecture-boat-tours-2024], we include important details about the deal, including conditions and restrictions. We encourage all customers to review this information before completing a purchase to ensure it aligns with their needs. As stated on the deal page, "Available dates and times can be viewed here. Please check schedule prior to purchase to confirm availability of your desired tour time."

I genuinely regret that this has led to your dissatisfaction. While I understand that this does not resolve the issue, I hope this explanation provides some clarity on our policies.

If you have any further questions or need assistance, please don't hesitate to reach out.

Regards,

Deepika Dharmaraj
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher (Registration to 2024 Spartan Race Events (Up to 57% Off)) from Groupon, *** Oct 3, 2024 in the amount of $76.54. Before purchasing, I verified that in the event I had to cancel, I would be refunded for said voucher. After reaching out to **************** a couple hours after purchase, I was told that a refund would not be possible. I have attached documentation that states that there is a 3 day hassle-free refund guarantee for this voucher.
Business Response
Date: 10/10/2024
Hi Caldwell,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent purchase of the Spartan Race Registration voucher. We understand your concern and appreciate the time you’ve taken to contact us.

Upon reviewing your order, we would like to clarify that the voucher you purchased falls under our "All Sales Final" policy, which is stated in the fine print of the live deal. Unfortunately, this policy supersedes the 3-day cancellation period that you referenced, and as a result, we are unable to offer a refund for this voucher.

We understand that this situation may be frustrating, and we apologize for any confusion caused by the different policies. While we are unable to accommodate your refund request in this instance, please rest assured that we are continuously working to ensure our policies are clearly communicated to our valued customers.

If you have any further questions or need assistance with other Groupon services, please do not hesitate to reach out. We are here to help!

Thank you for your understanding.

Regards,

Sruthi G.
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought cooking class valid 11/23/23-5/21/24 through Groupon. The cooking class business closed without warning in February 2024 rendering us unable to use the voucher. We contacted Groupon to get a refund and we still have not received a response from their service team. We would like to be refunded.
Business Response
Date: 10/09/2024
Hi ,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience youve experienced with the cooking class voucher. I understand how frustrating it must be to have been unable to use your voucher due to the unexpected closure of the business.

To resolve this matter, I have issued a full refund to your original payment method. You will receive a separate automated email confirming this transaction. Please note that while the refund has been processed immediately on our end, it may take a few days for your financial institution to post the credit to your statement.

Once again, I apologize for any inconvenience caused and thank you for your patience and understanding. Should you have any further questions or require additional assistance, please dont hesitate to reach out.

Thank you for understanding!

Regards,
****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date: 08/14/2024 at 10:04 PM CST Disputed Date: 09/20/2024 Paid: $105.30 Request: Refund to original payment method I bought a Groupon for a facial for my girlfriend. She called the vendor to ask if they could avoid using essential oils due to her allergy, but they refused.I requested a refund from Groupon, but they declined. I disputed the charge on my credit card, and Groupon claimed the voucher was unused, so no refund or dispute was possible.Groupon said that because we didnt book we an appointment, we cant request a refund. Why would we book an appointment if the vendor refuses to avoid a product my girlfriend is allergic to? We even asked for an account credit initially, and they still said no. At this point we only want a refund to my card.
Business Response
Date: 10/09/2024
Hi Caleb,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Thank you for contacting us regarding your recent issue with the facial voucher purchase on 08/14/2024. I sincerely apologize for any inconvenience this has caused.

After reviewing the details, it appears that you were unable to redeem the service due to your allergy, which unfortunately cannot be resolved through the vendor. As this issue is due to personal circumstances and not due to any fault with Groupon or the vendor, we are unable to provide an alternative resolution such as a refund or credit for the voucher.

Additionally, I can verify that you have raised a dispute against this order, we have reviewed the status on our platform, and it is currently marked as "Pending" with Adyen. At this time, we are unable to take further action, and we kindly recommend that you contact your financial institution directly to further discuss and resolve the dispute.

We understand this is frustrating, and we do appreciate your patience in this matter. Should you have any other questions or need additional support, please feel free to reach out, and we will be happy to assist.

Thank you for understanding!

Regards,

Sruthi G.
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 12th, 2024, I purchased three Groupon vouchers for Ultrasonic Cavitation at Skin Tactics *********** for a total of $163.20. Today, October 4th, 2024, I reached out to try and contact the merchant in order to schedule an initial consult but nobody answered the phone and there was no business voicemail system. I checked the website and noticed there was no way to email the merchant. I tried calling again but no answer. I checked ****** Maps to see if there was another number for them and saw that they are marked as Permanently Closed. I attempted to get a Groupon credit for my vouchers so I can use them toward another merchant, but when I attempted to fill out the form explaining that the Merchant has closed, the form does not work. Specifically, the field asking you to explain your problem (min of 15 words) never allows you to submit the form and is always highlighted in red, no matter how many words you enter. Also, 'Merchant has closed' should be a sufficient explanation, don't you think? I made several attempts at filling out the form, but that field just does not work, so I cannot reach any type of Groupon customer service. So I looked around for a support email. Nothing listed. Live chat? ****. **************** phone number? The only one I found was for merchant accounts. The one listed in this site for Groupon goes to an insurance company - NOT Groupon customer service. 1. Why are you selling Groupon Vouchers for merchants who are closed? Do you not validate that these businesses are still open before selling vouchers on their behalf??2. Why do you have NO CUSTOMER SERVICE email, live chat or phone number posted? If you are accepting online payment from customers, you need to provide a way for them to reach you if we run into problems. 3. I would like a groupon credit so that I can use it with another merchantwhom I will VERIFY is valid first.
Business Response
Date: 10/08/2024
Hello Krystal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching out, and I sincerely apologize for the difficulties you've faced in trying to contact the merchant and for the issues with our support system. I understand how frustrating this must be, and I'm here to help you.

Currently, we are unable to provide phone services, but our email and chat support lines are always available on our help page for any inquiries. I noticed that the order number you provided, 1000-148322-020712, appears to be incorrect. The correct order number is 1000-148322-020713. This may have prevented you from successfully submitting your support request, as we require valid order numbers to avoid spam submissions.

Regarding your concern with the merchant, I can assure you that there is no indication of them being closed, and the phone number listed for them is also the same as provided on your voucher. I confirmed their status on both Google and Yelp, and they appear to be open. Please ensure that you are checking the correct merchant: Skin Tactics Face & Body, located at 130 East Main Street, Festus.

To assist you further with the issue of reaching the merchant, please provide us with the exact phone number you dialed, as well as the date and time of your attempts. With this information, we will escalate your concern and investigate the matter further.

Thank you for your patience, and I look forward to resolving this for you!

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:I purchased a Groupon for services from this business on September 17th, 2024. Unfortunately, I experienced significant issues with their communication and scheduling practices, resulting in a lack of timely service and ultimately no resolution.Complaint Details:After purchasing the Groupon, it took over three weeks to even secure a scheduled appointment due to delayed or unresponsive communication from the business. Despite multiple attempts to reach out and address the issue, I was met with minimal responses, requiring me to follow up repeatedly. When I finally managed to secure an appointment, I expressed concerns about the unprofessionalism and delays. Instead of addressing the issue or offering a solution, the owner became defensive and argumentative. He ultimately refused to provide the service and suggested that I seek a refund.I believe this conduct is unprofessional and not reflective of the standards customers should expect from a business. As a result, I am requesting a formal review of this complaint by the Better Business Bureau and recommend that potential customers exercise caution when considering this companys services.Desired Resolution:I would like a full refund for the Groupon purchase and for the business to be held accountable for the unprofessional conduct and poor customer service.
Business Response
Date: 10/04/2024
Hello
To whom this may concern:
Linda Tatum contact us on September 18th wanting to get service. I sent her a questionnaire. The times she gave was outside of the hrs that we go Mobile. I informed her of this and she did let us that Thursday September 26th she would be home all day. She was then scheduled for September 26th at for a 1030am appointment. On September 26th 2024 we had terrible weather due to the hurricane so there's no way we were going anywhere. On Sunday September 29th at 201pm we responded to Linda
Hello Linda
We rescheduled you for Thursday the 26th but we got rained out
You can come to you Tuesday morning at 8am or any time before 12pm
Or let us what day this week you're available where we can come to you before 1pm
We do apologize for any inconvenience
This was one of Linda responds
Availability:
-Wednesday 10/02 from 11-1pm I'll be home.
-Friday 10/4 at 9:30am-1pm, I'll be home.
-Monday 10/7 at 9:30-1pm, I'll be home. Thx.
We rescheduled her for today Friday October 4th 2024 at 930am
She stated that it took 3 weeks to get her scheduled she was originally scheduled for September 26th and purchased the Groupon on September 17th. She would have been scheduled sooner if she didn't asked for us to arrive so late in the evening. We were trying to accommodate her schedule with one that would fit our schedule. Fridays and Saturdays are SHOP ONLY Appointments I even went out of my way to get her serviced on a shop only day.
I called Linda around 915am to let her know I was there and she stated that she know that I am early but she won't be home until 940 I told her ok see you when get here. She didn't arrive until after 10am so I stated to her that she's running into my other Appointments then she got offensive calling me all types of names so Yes I did tell her to get a refund. She didn't purchased anything for us as she stated she got a deal from Groupon. She needs to contact Groupon for her refund.
This lady has been harassing me and my company in every way. She have been writing messages on our social media platforms. She's sending texts and emails. I blocked her and she used another number to stalk and harass me. She also send multiple voice recordings as well
Here's the questionnaire responses from Linda on Wednesday September 18th 2024 at 728pm
Hi...

1. How did you hear about us? Groupon

2. Full Name: Linda Tatum

3. Phone Number: 313-445-6569

4. Email address: [email protected]

5. Service address: 585 McWilliams Rd SE UNIT 907, Atlanta 30315

6. Vehicle type *Sedan (car) *SUV(anything larger a car): Hyundai Kona 2023 (I wouldn't classify this as an SUV, it's very small)

7. Any Pet hair: No

8. Service package: Mobile Interior Reconditioning for a sedan. Vehicle only about a year old.

9. What 3 days will you be available for your appointment? Tomorrow Thursday 9/19 after 4pm, Monday 9/23 before 1pm and after 4pm; Tuesdays 9/24 after 4PM

**I don't t have pets. Thanks.
Here's a response on to Linda on September 19th at 1021am
Hello Linda
We will need dates that you can get serviced no later than 1pm
We can come to your job location depending
Monday the 23rd is already booked. We do not do any mobile appointments after 1pm
You're welcome to come to our shop location as well
Thank you
As you can see we have been working with Linda since day one but we are not going to service anyone that is being disrespectful
My next step is calling the authorities because at this point this is definitely harassment and stalker behavior
Customer Answer
Date: 10/04/2024
I would like to respond to the inaccurate and misleading statements made by the business owner in their response and provide a more accurate timeline based on documented proof, including screenshots of text messages, voice recordings, and email correspondence.
False Claims About Initial Scheduling:
The business owner falsely claimed that I was originally scheduled for September 26th and that I stated I would be “available all day” on that date. This is completely untrue. In my initial response to the questionnaire on September 18th, I provided three specific dates and times that worked within their availability: September 19th after 4 PM, September 23rd before 1 PM or after 4 PM, and September 24th after 4 PM. At no point did I mention being available on September 26th. I have screenshots to support this.
Despite my prompt response to their questionnaire on September 18th, I did not receive a reply until the following day, where their primary concern was clarifying the cost of service rather than actually scheduling the appointment. Their attempt to manipulate the narrative and claim I was “unavailable” earlier is not only dishonest but also deflects from their poor handling of communication.
Misleading Communication Around Cancellations:
On September 29th, three days after the supposed September 26th appointment that I was never informed of, I finally received a message stating they had “rescheduled me” and had to cancel because of a hurricane. I never received any confirmation or notice of an appointment for September 26th, and it is highly suspicious that they only mentioned this after I reached out to address the ongoing delays. There was no record of this appointment in any of our communications prior to September 29th. Again, I have proof of these exchanges to substantiate my claim.
Unresponsive Communication and Delays:
After being told on September 19th that the owner was out of the country and would review my availability when he returned, I did not receive a proper follow-up. I had to reach out repeatedly over several days—on September 23rd, 24th, and 27th—without any response until I sent an assertive message expressing my frustration on the 27th. Only then did I receive a reply on September 29th. It’s evident that the business was unresponsive and did not prioritize honoring the service I had already paid for.
Day of the Appointment and Unprofessional Conduct:
When we finally scheduled an appointment for October 4th, the owner arrived early, at 9:18 AM, and called to say he couldn’t find my address despite my providing the full address, including the unit number, in the initial questionnaire. He immediately began the conversation by complaining and saying he was “going in circles,” which was untrue and an unprofessional way to start our interaction.
Upon arriving home at 9:50 AM, I called him to let him know I was just a few minutes away. In his response, he falsely claimed in his BBB statement that I arrived “after 10 AM,” which is a complete lie. I arrived at 9:50 AM—still within our scheduled appointment window of 9:30 to 11:30 AM. He started off the interaction by complaining that I was “holding up his day,” despite my still being within the confirmed time frame. When I calmly responded that his business had held up my month due to lack of communication, he became defensive and argumentative.
Furthermore, the owner falsely stated that I began calling him names before the conversation escalated. This is not true. When I arrived, we had a conversation for about 10 minutes regarding our text exchanges and his unprofessional behavior. It was only after he continued to justify his poor conduct and became defensive that the conversation got heated. At that point, name-calling started on both sides. If he forgot, he called me overweight and made inappropriate remarks about the “nastiness” of my vehicle without ever seeing the inside of my car.
Unprofessional Behavior and Refusal of Service:
Instead of beginning the service, the owner chose to argue with me about whether I had called his business “unprofessional,” trying to convince me that his repeated delays and lack of communication were justified. Rather than addressing my valid concerns, he insisted on reviewing text messages with me to “prove” his point, wasting more of my time. After a few minutes of going back and forth, he became visibly upset and told me to get a refund instead of performing the service I had already paid for. His focus was on defending his business rather than rectifying the issue or offering a solution.
False Allegations of Harassment:
The business’s claim that I have been “harassing” or “stalking” them by using multiple numbers and making repeated contacts is entirely false. I have only communicated through the legitimate channels provided (the phone number and email associated with the business), and I have documented every interaction. My only intent was to receive the service I had paid for and to share my experience as a consumer on public platforms. Any reviews or comments I left were factual and supported by evidence. I also made it clear that I would use my social media platforms to share my experience as a consumer. His claim of harassment is an exaggeration meant to deflect from his own incompetence and lack of professionalism.
Additional Lies and Misleading Information:
The owner also lied about his service timeline and policies. He claimed that he had “90 days to service my vehicle,” which is completely untrue and not stated anywhere in his terms. Moreover, his statement that they have “been working with me since day one” is another lie. I have had to follow up multiple times, send assertive messages, and practically beg for updates just to get basic responses. This entire ordeal was marked by delays, poor communication, and an unprofessional attitude from the owner.
The Business’s Own Screenshots Confirm My Claims:
The screenshots that the owner attached in his response only further confirm my claims of being responsive and consistent in my communication. Despite my best efforts, his responses were delayed, evasive, and primarily focused on monetary concerns rather than providing quality service. His screenshots support my position, making his response not only misleading but also contradictory to the documented evidence. His attempt to shift the narrative is both baseless and unconvincing.
Conclusion and Desired Resolution:
This business’s response is an attempt to deflect blame, manipulate the truth, and paint me as an unreasonable customer. The owner has shown a consistent pattern of dishonesty and unprofessional behavior, and his attempt to twist the facts is further proof of his unwillingness to accept responsibility. I am happy to provide text message screenshots and voice recordings to back up every point in this response.
I am requesting a full refund through Groupon, as the service was never completed, a full apology, and I would like the BBB to consider the business’s handling of this matter in their review process. I have also contacted a lawyer and informed the owner that I welcome any attempt to involve the authorities, as I have nothing to hide and the documented evidence speaks for itself.
Thank you for your time and attention.
Sincerely,

Linda Tatum
Business Response
Date: 10/07/2024
We are not going to go back and forth. Look she needs to get a refund from Groupon. I the owner refused Linda Tatum service do to her disrespectful and unruly behavior. I order her to get a refund from "Groupon " We never received funds for this service Groupon was never redeem by us "Linda Tatum paid Groupon not Midnight AutoDetailing Mobile Spa LLC. Please stop harassing me. I would definitely appreciate it.
Sincerely
Tyron Long
Customer Answer
Date: 10/07/2024
The owner is incompetent. I’d like this unprofessional behavior to be documented to warn any future clients. I will not stop sharing my narrative of my experience on any and all platforms until it has made a significant impact to the business. Again, I have also contacted representation and the local news to share documentation of what occurred. I am awaiting filming to reach out. The owner owes me an apology or I will not stop.
Business Response
Date: 10/10/2024
Hi Linda,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. We sincerely apologize for the difficulties you encountered regarding your Groupon purchase and the subsequent service issues. Your feedback is invaluable, and we take such matters very seriously.

I want to assure you that your concerns have been escalated to the appropriate team, and they are currently investigating the situation. We are committed to resolving this matter as quickly as possible, and we appreciate your patience during this process.

Once we have an update, we will contact you promptly via email. Thank you for your understanding, and we truly value your feedback as we strive to improve our services.

Regards,

Deepika Dharmaraj
Manager
Groupon Customer Support
Customer Answer
Date: 10/23/2024

Complaint: 22380032

I am rejecting this response because:
I reject this as the business midnight auto is attempting to say that my issue is with Groupon. However, it is not. Groupon has returned my money for services I did not receive. However, I want the business to be held accountable for the unprofessional conduct. They are located in *******, **. This complaint needs to be transferred back.

Sincerely,

***** *****
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon I tried to use and was informed by the merchant I was ineligible because I was a previous customer. And that I should have ********************** refund it to my original form of payment because they didnt inform me of this on the original listing. I had to pay full price. I was told by Groupon they couldnt refund me bc it was more than 3 days since I purchased it. It doesnt matter if it was 3 months. They sold me something and told me I could use it to get my money and I wasnt able to use it. This is a bait and switch and I need to be refunded back to my card or I will make a huge deal of this
Business Response
Date: 10/08/2024
Hello Kimberly,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We understand that you're requesting a refund for your order, and I’m sorry for any frustration this may have caused.

After reviewing your request, I found that the refund period for this deal has unfortunately passed, which means we’re unable to process a refund at this time.

Please note that the deal Fine Print does indicate "Not valid for clients active within past 8 month(s)". Since you used a voucher with this merchant last on 06/02/2024, your next voucher cannot be used at this time.

While I know this might not be the outcome you were hoping for, these policies are outlined on the deal/purchase page, and refund cannot be processed After this period.

We sincerely apologize for any inconvenience and appreciate your understanding. If there’s anything else I can assist you with, please feel free to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:10/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a tire alignment for Mr. **** from Groupon on 10-2-24. When going to Mr. **** today, they stated the car does not need an alignment, and they cannot provide a refund as Groupon would need to provide the refund, and if they needed more information, Groupon could call them. I attempted to get the refund from Groupon, and they stated I am unable to as the voucher is a final sale voucher.
Business Response
Date: 10/09/2024
Hi Candace,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience you have experienced with your recent voucher purchase.

I understand your concern regarding the tire alignment voucher you purchased for Mr. Tire and the issue you’ve encountered in trying to obtain a refund. I apologize for the frustration this situation has caused, and I want to assure you that I have escalated your issue to our resolution team for further review.

Please note that while we usually receive updates promptly, sometimes the process can take up to 7 days as we conduct a thorough investigation with the merchant involved. Rest assured, we are working diligently to resolve this matter as quickly as possible.

Thank you again for your patience and understanding during this time. Should you have any further questions, please do not hesitate to reach out.

Regards,

Sruthi G.
Manager
Groupon Customer Support

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