Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for a tire alignment for Mr. **** from Groupon on 10-2-24. When going to Mr. **** today, they stated the car does not need an alignment, and they cannot provide a refund as Groupon would need to provide the refund, and if they needed more information, Groupon could call them. I attempted to get the refund from Groupon, and they stated I am unable to as the voucher is a final sale voucher.

  Business Response

  Date: 10/09/2024

  Hi Candace,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you have experienced with your recent voucher purchase.
  
  I understand your concern regarding the tire alignment voucher you purchased for Mr. Tire and the issue you’ve encountered in trying to obtain a refund. I apologize for the frustration this situation has caused, and I want to assure you that I have escalated your issue to our resolution team for further review.
  
  Please note that while we usually receive updates promptly, sometimes the process can take up to 7 days as we conduct a thorough investigation with the merchant involved. Rest assured, we are working diligently to resolve this matter as quickly as possible.
  
  Thank you again for your patience and understanding during this time. Should you have any further questions, please do not hesitate to reach out.
  
  Regards,
  
  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold me a certeficiate for 9ne cycle of coolsculpting on the area of ny choice September 3rd for $489. Upon consultation, the spa says that I cannot do one cycle of coolsculpting on my abdomen like it is advertised. I would have to pay $6400 for 6 cycles with the groupon giving me that discounted price. The *** said to reach out to groupon for a refund. Groupon refuses to refund money because the groupon is a final sale despite the fact that the spa refuses to honor the groupon. I tried to dispute the charge with my credit card company, who then notified me that groupon said I had received what I have paid for despite my groupon still being active and the spa not honoring my groupon. I reached out to ***** who did the certificate through groupon and they said they cannot refund me due to the certificate being sold through groupon. So, ultimately groupon is holding almost $500 of my money for a service I will never recieve.

  Business Response

  Date: 10/13/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for bringing this issue to my attention. I sincerely apologize for the frustration youre experiencing with your CoolSculpting certificate. I understand how disappointing it must be to feel stuck with a purchase that isnt being honored by the spa.
  
  I want to assure you that I take your concerns seriously. I will escalate your case for review to see if there is a way to resolve this situation. While I understand that our policy states that purchases are final, your experience with the spa and the inability to use your Groupon is important, and I want to ensure we thoroughly investigate this.
  
  Please give me a moment to look into this further, and I will get back to you as soon as possible with an update. Thank you for your patience, and I appreciate your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22374331
  
  I am rejecting this response because:

  No resolution has been reached. The company has been provided documentation from the merchant approving my refund through Groupon. There is absolutely no reason to continue to hold onto my money considering all parties except groupon has agreed that I should be refunded. They are holding a large amount of money for services that cannot be received and need to return my money accordingly. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/17/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for your patience as we address your concerns. I understand how frustrating this situation has been for you.
  
  Upon reviewing your case, I see that the refund we attempted has failed due to the dispute you opened with your bank. As the dispute is currently pending, we are unable to process a refund from our end. Since you have a formal complaint in place, we must allow that process to run its course.
  
  I recommend reaching out to your bank for updates on the dispute. Once it is resolved, we can proceed with any necessary actions from our side.
  
  If you have any further questions or need assistance, please feel free to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22374331
  
  I am rejecting this response because:

  The dispute through *********** has been closed since October 3rd. I also called Capitol One 10/17  yesterday to ensure there is no dispute and there is not one, after receiving Groupon's email. Also, they said that even if there was a dispute, it would not stop the refund from going through on Capitol One's side. Please see the attached letter from Capitol One that I also sent in reply to the merchants email. Groupon should  process my refund as stated and stop holding my money for no reason.
  
  ***** *****

  Business Response

  Date: 10/22/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I appreciate your patience, but I want to clarify that our records still show the dispute as pending. This status prevents us from processing your refund at this time.
  
  I recommend checking with *********** again to confirm the status and to ensure there are no outstanding issues on their end. Once the dispute is officially closed, we will be able to proceed with the refund. A few possibilities could explain the situation:
  
  Processing Time: Even if the customer initiated a closure, it might take some time for the status to update in the system.
  
  Different Stages: The dispute might be in a different stage of resolution, such as awaiting additional information or final decision.
  
  Thank you for your understanding, and please let me know if you have any further questions.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the sale is 10/01/2024, I purchased a tickets for Halloween horror nights but made the simple nistake of buying California universal tickets instead of ******* tickets, i tried asking for store credit so i can purchase the correct tickets but groupon is telling me my purchase is final and im unavle to cancel my order even though its on the same day of me purchasing them. It is very frustrating because it is a simple fix that they will not allow.

  Business Response

  Date: 10/09/2024

  Hi Shemar,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I want to sincerely apologize for any inconvenience caused. As you know, your initial purchase was marked as a Final Sale, which is why the refund request was unfortunately denied. I completely understand how frustrating this must have been for you, and I apologize for the confusion and inconvenience caused.
  
  Upon reviewing the details now, I can confirm that our customer support team made a one-time exception and processed the refund to your Groupon credits on October 3, 2024.
  
  Using those credits, I am pleased to inform you that you successfully placed the correct order for Single-Night Tickets for Halloween Horror Nights at Universal Studios Florida (Order #1000-148422-786251) on the same day, October 3, 2024. I am glad to see that your issue has been resolved.
  
  Once again, I sincerely apologize for any frustration caused, and I appreciate your understanding. Should you have any further questions or need any additional assistance, please feel free to reach out.
  
  Thank you for understanding!
  
  Regards,

  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29 I purchased a voucher for American Dream through Groupon. ******. Then to redeem by the cutoff of 9/30, I could not access the site. American Dream and Groupon werent working. Now I missed the date and Groupon will not refund me. They wont even call nor can you speak to a human.

  Business Response

  Date: 10/08/2024

  Hello Dorothy,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out, and I’m truly sorry to hear about the difficulties you’ve faced with your recent purchase. I understand how frustrating it must be to miss out on an opportunity, especially after making plans for it.
  
  After reviewing your case, I see that we provided you with the redemption details on time, but I understand that you were unable to find dates that worked for you. I genuinely wish we could accommodate your specific scheduling needs. Unfortunately, as indicated in our policy, this purchase is considered a final sale, and we are unable to issue a refund.
  
  I really appreciate your understanding, and I’m here to assist you with any other questions or concerns you may have. Your experience is important to us, and we want to make sure you have the best possible outcome moving forward.
  
  Thank you for your patience, and please let me know how else I can help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my purchase was September 30. Order indicateds: 3 days refund guaranteed Amount $52.99 screenshot says payment processing, Im uncertain of what is happening no email confirmation. I dont want to waste time waiting for an email confirmation I never received, perhaps transaction didnt take place, (I dont know) its not easy to contact customer service to get a simple answer or to have a situation like this resolved. I really have no options. Im hoping a good resolution out of this. I want to cancel to buy the other option available for $70(something)But at this point i have a 1000 ****** ****** order id but no confirmation email. need a refund to purchase another service

  Business Response

  Date: 10/08/2024

  Hello Lorna,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out regarding your recent order. I understand your concerns about not receiving a confirmation email and the uncertainty surrounding your purchase.
  
  Upon reviewing your order, it appears that there was a typo in the email address you provided when making the order. The email address linked to your purchase is [email protected] instead of [email protected]. This typo is likely why you haven’t received any voucher.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items. They were earrings and a necklace. The earrings broke immediately as soon as I tried to put them in for the first time. The necklace they sent isn't even what I ordered. Size link. Nothing. I have tried to get a hold of them for 5 days now. It keeps saying Groupon is down. Please try us again and then I send a complaint when the site is working but it doesn't send it. Groupon goes by a 3-day return policy and I'm now past that due to their site and not being able to get a hold of anyone other than emails that we're down all weekend. I spent good money on this jewelry for it to be broke the first time I use it and not even what I bought. I want a refund immediately is all I'm asking. The photo I sent for the earring shows the gem completely out of the earring. And the necklace is a rope link chain that is about 16 in. I bought a popcorn link chain at 20 in. Not the same at all. They aren't even close to being the same necklace and I also ordered a sterling silver and I received some type of rose gold.

  Business Response

  Date: 10/08/2024

  Hello Sonni,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out and sharing your concerns regarding your recent jewelry purchases. I’m truly sorry to hear about the issues you’ve encountered with both the earrings and the necklace.
  
  I understand that you’ve been having trouble submitting your support request. I noticed that the order number you provided, GG-53SV-CFLW-HX22, is incorrect. The correct order number is GG-53SV-CFLW-2GRT-HX22. This might be why you’ve had difficulties reaching us.
  
  I want to assure you that we’re happy to assist with both of your orders. While our standard return policy for local deal vouchers is three days, delivered goods have a different policy. Both of your items are eligible for free returns within 30 days if they are in new or unused condition.
  
  I will escalate your request for a refund for both items to the individual merchants, and they will follow up with you shortly.
  
  Thank you for your patience, and if you have any further questions or need additional assistance, please let me know!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Mother's day a group on for $131.25 for 6 hours of home cleaning from cozy maid was purchased. After purchasing we contacted the company as per instructions on the voucher to set up the home cleaning. This was appropriately set up and my wife stayed home from work for the maid to arrive. The maid never arrived. we went through their system to reschedule since they failed to show. They do not have telephone access and thus you have to go through an online system. My wife (a professional) stayed home a second time. Once again a now show by the maid. We contacted groupon over 9 times. Cozy Maid marked the voucher as used even though it had not been used. Groupon has done nothing to rectify this including did not hear back from Cozy Maid on our behalf. COzy Maid scheduled a third time. My wife stayed home from her professional job. No show again. No refund from Groupon even though we have requested it many times. Total amount between missed word and this groupon exceeds $1000. We have requested many times for a refund from Groupon however they do not, nor appear to stand by corporate fair practices and protection of consumers from fraud. ********* via Groupon has fraudulently taken our money. We are requested immediate financial rectification.

  Business Response

  Date: 10/08/2024

  Hello Kenneth,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the issues you’ve faced with Cozy Maid and the challenges in securing your home cleaning service. I understand how frustrating this situation must be.
  
  However, I was unable to find any purchases under your account or any previous contacts regarding this matter. To assist you effectively, I will need more details to locate the order. If this was indeed your order but made under a different account, please provide the order details so we can help you further.
  
  - Order Number
  - Voucher Code
  - Email address
  
  If you are contacting us on behalf of someone else, please note that we cannot proceed without the original purchaser contacting us directly due to data privacy reasons.
  
  Thank you for your understanding, and I look forward to resolving this issue for you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw Groupon on line on Sep.23 2024. There was a deal for ********* where it was 125 dollars for ***** .Order# ****-148379-622545. They sent me a Groupon purchase was successful e-mail . I waited for 5 days and never heard anything else. so I contacted ********* and they told me that I should of got a code. I tried and tried to get a code, finally my wife took a look and she helped me find it, when I went to ********* to purchase the video tape tranfers , I saw that you would have to start paying 5.and some cents every 12 months. I was never told of ******* I have been trying ever since to contact Groupon . I just got a e-mail from post master @ *********** that all my e-mails to Groupon failed to go threw do to remote server being closed abruptly. Wen I tried to contact them at **** center ,they take me to same page over and over again.I will try to send snap shots . Thank You so much

  Business Response

  Date: 10/08/2024

  Hello Patrick,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I’m sorry to hear about the difficulties you’ve faced in trying to get assistance with your Legacybox purchase.
  
  I want to clarify that we have not received any emails from you. It sounds like the issue with your emails not being delivered is due to them being sent to an invalid address. For any support requests, please ensure you submit them through our help page to ensure they reach us.
  
  Regarding your voucher, please note that it is for a $125 value and is valid only for the purchase of the initial kit, as indicated in the fine print. The additional fees mentioned, such as the annual fee, are not associated with your Groupon purchase; they are likely related to optional services offered by Legacybox,.
  
  Unfortunately, it turns out that the period we allow for refunds has already passed. This means we're unable to process a refund or accept a return at this moment.
  
  It's tough delivering news like this, and I truly wish there was more we could do. I really do apologize for it. Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14th I purchased a groupon for ***** **** shrimp to be used at the *************************** in . On September 19th around 12pm I tried to use groupon. The waiter didnt know how to use it and got to managers involved. After 25 minutes or so a manager came and told me that they dont take groupons and haven't since the Covid shut done. Before i bought groupon i checked web sight to see if *************************** was on the list for groupon redemption, It was on the list for using groupon. I purchased the groupon for $ ***** and the groupon was worth $50.00 in food.On September 19Th 2024 i contacted groupon and filled out the form on line that merchant would not let me use groupon. I received a message back stating that they contacted ***** **** shrimp and that I didnt use my groupon right, also that they do take groupons. I was denied refund. I would like my money back.

  Business Response

  Date: 10/08/2024

  Hi Jodie,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I’m sorry to hear about the difficulties you encountered during your visit to Bubba Gump Shrimp.
  
  I want to assure you that we have escalated your issue to our concerned team, and they have confirmed that Bubba Gump Shrimp is currently accepting Groupons. However, upon reviewing your account, it appears that the redemption instructions were not followed.
  
  To successfully redeem your Groupon, please follow these steps:
  
  1. Click on your eGift Card purchase then click "View Voucher".
  2. Enter the email address that was used to purchase the offer & click "Submit".
  3. Your eGift Cards will be sent to you in a separate email.
  4. Valid on dine-in or for carryout orders placed over the phone.
  
  I've reviewed the details of your deal, and I wanted to provide some clarity on why a refund isn't possible in this case.
  
  The deal you purchased is marked as non-refundable, meaning that once the purchase is made, the merchant has reserved a spot specifically for you. This arrangement makes it difficult for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.
  
  I truly appreciate your understanding and hope you can use your Groupon as intended. If you have any further questions or need assistance, please don’t hesitate to reach out.
  
  Regards,
  
  Deepika Dharmaraj
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/2004 my groupon account was hacked and a purchase was made on my account for $200 (the service was bought in ** and I am in **). I was notified of the transaction by email from both groupon and my credit card. I immediately (within 30 minutes) locked my credit card and opened an online chat with groupon to tell them a fraudulent transaction was made using my account. My request was for them to cancel the transaction, it had just been made. Instead groupon gathered my information and gave me a case reference number #********. They also told me I would need to handle this through my credit card company. (I have disputed the charge with my credit card company as well).I have not heard anything from groupon and have been unable to reach them. When I try to open a chat an error message pops up.I would like Groupon to cancel the transaction and refund my money to me. They have been provided with adequate information to resolve this fraud that has taken place on my account. I removed my credit card immediately so no further transactions could be made and I changed my password as well.Thank you

  Business Response

  Date: 10/08/2024

  Hello Michelle,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out regarding your recent experience. I understand how concerning it is to suspect fraudulent activity on your account, and I appreciate your patience as we investigate this matter.
  
  After reviewing the details, our team found that the purchase made on September 25, 2024, was linked to your account and was made from the same device and IP address as a prior purchase on September 14, 2024. This suggests that the account may not have been accessed fraudulently, and it’s possible the transaction was made in error.
  
  To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: [email protected] before accessing the refund options through the following link: https://www.groupon.com/faq?order_number=1600505393&customer_uuid=8210409a-2bf3-11ef-ba7e-4e8caf3f1674&self_service=true
  
  Here, you can choose your preferred refund method:
  
  - Groupon Credits: These are simple to use and never expire, giving you the flexibility to shop whenever suits you best!
  
  - Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.
  
  Please note that refunds will only be issued for the amount paid, excluding any applied discounts.
  
  After clicking the link above, kindly confirm if you were redirected correctly to the refund options page. If you encounter any issues with the refund process, please reach out to us with the case ID 74900887, and we'll assist you promptly.
  
  We will be sending you a separate email containing the survey link shortly as part of our ongoing efforts to improve our service, we kindly invite you to take a moment to complete a brief survey regarding your experience with our support team. Your participation in this survey will enable us to serve you better in the future.
  
  I apologize for any frustration this situation may have caused. If you have any additional information or further questions, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support