Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with Groupon either 9/4 or 9/5, for an intimate dinner for two to be used while visiting *********** on vacation. I contacted the restaurant on 9/18 to make reservations, I was instructed to visit their website, which I did as you will see in the attachment. On Sept 19th I arrived at the restaurant and was informed they were closed. Explained my purchase and was instructed to take it up with Groupon. I was in *********** on vacation and have since returned to *****. I am requesting a full refund of my purchase.

  Business Response

  Date: 10/08/2024

  Hello Luz,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the inconvenience you encountered with your dinner reservation during your visit to New Orleans. I understand how disappointing it must have been to arrive at the restaurant only to find it closed.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ************, ** and had a girl's trip to ************ S.C. for arrival August ******. We were scheduled to check out *** ****** August ******* as the attachments will show. Because of hurricane ***** we not able to take *** trip. The ****** had to be canceled along with *** van ******* That meant we couldn't use the passes to the Waterpark in ************ which expired September ******. I called the Waterpark and they stated that the park only receives their payment once the tickets are scanned at their gate which means Groupon still has the money. Groupon has no telephone number I could find just the web link that says because it was passes the 30 days of purchase I couldn't get my money back. I purchased the tickets in July I believe in anticipation of having an enjoyable time in ************ along with other plans that were made for *** girl's trip. I just want *** money refunded because we all may never be able to plan another trip to ************ S.C. since we all live ************, **.

  Business Response

  Date: 10/08/2024

  Hi Donyale,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I truly empathize with your situation, especially given the unfortunate circumstances surrounding Hurricane Debby and the impact it had on your trip to Myrtle Beach.
  
  I understand how disappointing it must have been for you and your friends, especially after planning a special getaway.
  
  I’ve reviewed your request regarding the purchase made on July 5, 2024. Unfortunately, it turns out that the period we allow for refunds has already passed and the voucher is now expired. This means we're unable to process a refund or accept a return at this moment.
  
  While I know this isn’t the outcome you were hoping for, the voucher can always be used at the business for the original price of the deal, which in this case is $110.97, toward the service you initially purchased.
  
  To avoid this from happening in the future, once you make a purchase, click on ‘See Details’ and you should be able to ‘Set Reminder’ to use the vouchers before the expiration date. This helps to enjoy the service you intended to use.
  
  You can always find more detailed information at https://www.groupon.com/legal/grouponpromise.
  
  Once again, I apologize for any inconvenience you’ve experienced, and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out.
  
  Regards,
  
  Deepika Dharmaraj
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22361155
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Donyale Rigney

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for ******* for dinner and when I hit purchased the groupon allo of a sudden it gave me a purchase amount of ***** for a subscription to Rosetta ****** which i feel is misleading as I ordered the groupon for timsans it did not say anything about the subscription till I paid it on my ****** pay. I reached out to groupon immediately and they told me basically to bad it's not refundable. I would like my refund.

  Business Response

  Date: 10/08/2024

  Hi Daniel,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: We understand that you have concerns about this purchase #1600701281 - One-Year Subscription at Rosetta Stone, and I sincerely apologize for any confusion or inconvenience you may have experienced.
  
  Upon reviewing your request, I would like to inform you that Rosetta Stone's subscription service, have their terms and conditions, which clearly state that all sales are final. Unfortunately, due to this restriction we are unable to process a refund for this order. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  We understand that this situation is frustrating, and we truly regret any inconvenience this may have caused. If you have any other questions, please feel free to reach out to us, and we’ll be happy to assist.
  
  Thank you for your understanding in this matter.
  
  Regards,
  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  groupon April 2024...mu purchase for *** club fee.. the web site or groupon did not work...so I could not get. the sign up code for ssm club and groupon will not refund me ...

  Business Response

  Date: 10/04/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the issues you faced with your ***** Club voucher.
  
  Unfortunately, as the voucher has expired and the refund period has passed, we are unable to process a cash refund. However, as an exception, I have issued a refund in the form of Groupon credits. These credits are available for immediate use, never expire, and can be applied to nearly any purchase on our site.
  
  You can easily view your available credit in the top-right corner of your My Groupons page, labeled "Groupon Credits balance."
  
  When you're ready to use your credits, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.
  
  If you have any further questions or need assistance, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/21/24 order 1000-148370-807718 for $25. I tried to contact the company via email but every time I try to submit the email via their website, there is a glitch and doesnt work. Im trying to contact the company regarding the item I purchased. I received an item that is not authentic. I checked other retailers websites where this product was made and does not match to the packaging of what I received and the quality does not seem authentic either. The packaging is too small for the item it was boxed in. I would request a refund of the $25.

  Business Response

  Date: 09/30/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I've sent you a direct email from Groupon and will be taking care of the request for you along with the merchant. I will kindly urge you to review the same and write back to us there if you've any concerns.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a refund for the order. 
  
  Sincerely,
  
  ******** ***-****

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** *. Cheese voucher on sep28, at 4pm, driver 20 minutes to the store, realize I cant use the voucher. So I decided to spend 30 dollar let my kids to play. Get back home around 6pm. Told Groupon customer service I will not come back to ***** *. Cheese, I have bad experience, its anyway to refund or credit me back. Since voucher didnt use and cant be use during the time. **************** denied, said all sales final, but before i purchased I saw its mention within 3 days I get refund. Please help me

  Business Response

  Date: 09/30/2024

  Hello Yan,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I can totally understand that you were not able to make use of the voucher and ended up paying to the merchant directly. As told you earlier, once a final sale voucher is purchased, the merchant is paid right away and we are unable to issue a refund for the order.
  
  That being said, I can understand the request, so I've issued you Groupon Bucks worth $24.99 without canceling the order to your account. These Credits are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account.
  
  Again, I can't apologize enough for the trouble you had with this specific purchase and Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25, 2024, I purchased two vouchers for Adrenaline ATV Tours in ********* coming to $296.48 for my husband's upcoming birthday. I did not create a Groupon account at this time nor was I required to create one in order to check out. I was charged by Groupon on 9/26/24 for the full amount of the vouchers, but I did not receive email confirmation with redemption details. I called and confirmed with Adrenaline ATV Tours that I was required to use a redemption code given by Groupon in order to redeem my vouchers. However, without an email confirmation of purchase or an account to access such a code, I (and Adrenaline ATV Tours confirmed, they also) had no way of accessing the redemption codes or record of my purchase.Re-visiting the website to try to gain access to a code, I found that without a Groupon account I was unable to access my Groupon Vouchers. I have a screenshot of my order confirmation with an order number but no access to an account where my ********************** Voucher redemption could be attempted. The Groupon site makes it impossible to contact a customer support representative either by phone call, email or live chat, without an account. I attempted to create an account at that point in hopes of gaining access to an option for live chat with a customer support representative and was still unable to access any customer support options beyond an FAQ page. It's incredibly frustrating to be out nearly $300 and unable to do anything to remedy the situation. Groupon makes it impossible to seek support and, in not requiring account creation before checkout, have created a deliberately opaque system by which customers have no access to their purchased goods and no recourse for support or to remedy the problem.I have had no other option but to open a dispute with my bank, given that I am utterly unable to reach a single person at Groupon.

  Business Response

  Date: 10/06/2024

  Hello Natalie,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out, and I’m truly sorry to hear about the difficulties you’ve encountered regarding your purchase of the Adrenaline ATV Tours vouchers. I completely understand how frustrating this situation must be, especially with your husband's upcoming birthday.
  
  I want to assure you that Groupon support is available 24/7 through the help section on our website, and we’re here to assist you. Your order was successful, as confirmed by the screenshot you provided. Typically, we do send out email confirmations, including voucher details, even for guest checkouts.
  
  Upon reviewing your order, I noticed that the email address you provided in your complaint ([email protected]) differs from the one used during your purchase ([email protected]). This discrepancy likely caused the confirmation email to be sent to the wrong address, which is why you haven’t received it.
  
  I see that a dispute has already been filed with your bank regarding this order. If you're still interested in using the vouchers, you can close the dispute, and I’ll be happy to provide you with PDF copies of your vouchers.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Item # ********** for the laser hair removal session on August 18th. The amount I paid for this service was $279. I reached out to Groupon to discuss the issue I have with the merchant. According to the merchant, they cannot honor this voucher anymore. My question to Groupon was, can I apply this voucher to another merchant? I contacted Groupon 3 times, but I have not received an email or a response from Groupon. I will not be using Groupon services anymore if I cannot resolve the simple issue of finding another merchant to honor my request.

  Business Response

  Date: 09/30/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out about your laser hair removal voucher. I apologize for the frustration youve experienced in trying to resolve this issue.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I want to clarify that we responded to your inquiries on September 10 and September 18. On both occasions, our team provided options for you to claim a refundeither as Groupon bucks or back to your purchase card. In response to your inquiry about applying the voucher to a different merchant, we confirmed that we can issue Groupon bucks, which you can then use towards a new deal.
  
  Regarding your experience with the merchant, it's important to note that their policy states this particular offer is for new clients only. This ensures clarity around eligibility, and we're here to assist you in finding a suitable option.
  
  If you haven't received our emails, please check your spam folder or verify that our email address is not blocked. We want to ensure youre getting all the information you need.
  
  If you have any further questions or would like assistance with claiming your Groupon bucks, please let us know. We're here to help.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2024, I order a Membership for ***** club for $70 I received and confirmation of this transaction I went to ***** club 3 times and they could never get the confirmation code to give me the membership I tried all types of ways for months to contact Groupon. They make it impossible to contact them, but yet the keep your credit card on file and charge me $70

  Business Response

  Date: 09/29/2024

  Hello Sharon,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out regarding your Sam's Club membership order. I’ve looked into your account, and unfortunately, I couldn’t find any record of a purchase under the email address you provided. The last order in our system associated with this email dates back to 2018.
  
  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/30/2024

   
  
  Complaint: 22352104
  
  
  
  I am rejecting this response because: Thank you for your response 
  When I sign up with Groupon 
  I used this email [email protected]
  Attached is a confirmation that I paid $70  for the membership for Sam's club
  
  
  
  Sincerely,
  
  
  
  Sharon Davis

  Business Response

  Date: 10/06/2024

  Hello Sharon,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for getting back with the email address associated with your order. I was able to locate your voucher under [email protected].
  
  Upon reviewing your voucher details, I see that it is an online deal, which has to be redeemed on Sam's club website using the redemption link provided. This cannot be redeemed directly in store.
  
  Please visit your My Groupons section of the account to find this order, and from there you can select the redeem option which will direct you to the merchant website. Your redemption code will automatically apply, and I have tested and confirmed your code to be working.
  
  I hope this helps, and please let me know if you have any questions.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon charged me for an order that they canceled. I have been dealing for almost a month with their customer service trying to get a refund for this order that THEY canceled. They refuse to refund me and have jokingly offered me Groupon bucks to an account that I do not have access to as a solution (why not give me credits to my own account if you want to give me credit ?) it seems like they are doing everything in their power to not refund my money

  Business Response

  Date: 09/29/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im glad to see that you were able to log in and use the Groupon credits to make new purchases.
  
  You initially attempted to purchase an item on August 30, 2024, under the email ******************************* This first transaction was canceled due to a declined payment, which means you were never charged for that order. Shortly after, you successfully made another purchase in a different email at 12:05 PM on the same day, and this order was processed, resulting in a charge.
  
  You had reached out on September 13 regarding the charge, and since at this time you were past the cancellation deadline, our team offered Groupon credits as an exception.
  
  These credits were valid to the account associated with your successful purchase. I understand your frustration about the credits seemingly going to an invalid account; however, since you were able to log in and use those credits, it confirms that you have access to the account where the purchase was made.
  
  We strive to provide the best service possible, and I apologize for any confusion this may have caused. If you have further questions or need assistance, please don't hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****