Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 tickets 2 days ago for the Universal Studios Halloween House of Horror Night to be used on October 4. I did not notice that the tickets I bought are for Universal Studios Hollywood instead of *************************. I called both *************************** and ***************** Orlando to explain the situation and both agreed that the tickets can be exchanged to be used in ******* instead of *********, but since I bought them through Groupon, the change has to be done by Groupon. I contacted Groupon Support and asked them to do the exchange and they told it is a final sale and it cannot be done, They are not willing to help when the actual merchant does. This is completely unacceptable. I contacted them the same day I bought the tickets, but they do not want to do the exchange for me.

  Business Response

  Date: 09/29/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your recent purchase of the voucher "TP-YJP4-PB5B-3BCZ-YGJL." I understand that you mistakenly purchased this voucher for ***************** Hollywood instead of the desired location in ******* and would like to change it.
  
  Unfortunately, due to the nature of this deal being a final sale, we are unable to cancel or exchange the voucher once the order has been placed. However, to assist you in this situation, I have arranged to offer you the voucher value of $368.00 as Groupon credits. You can use these credits to make a purchase for the correct location.
  
  The credits are available for immediate use and will never expire for almost any purchase on our site. You can view your available credit in the top-right corner of your "My Groupons" page, under 'Groupon Credits balance.'
  
  When you're ready to use your credits, simply check the box next to Apply available Groupon Bucks at checkout, and the amount in your account will be deducted from your total.
  
  If you have any further questions or need assistance, please feel free to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 4 tickets on 8/6/2024 from groupin , we went there on 8/31/2024 half of the rides wasnt working they told us they didnt have enough staff to work the rides. they wouldnt give us anything back and it was very disappointing to me and my family members.

  Business Response

  Date: 09/27/2024

  Hi Mecca,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about your recent visit and the disappointment you faced due to the limited rides available.
  
  We value your feedback and have shared your concerns with the relevant team to ensure that we address these issues moving forward.
  
  Could you please confirm whether you were able to use all of the tickets during your visit? This information will help us assist you further.
  
  Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the ransaction: 8/1/2024 Purchased online by: ****** ******* Purchased for Item number: ********** Service: Tours and Boats - Architecture Tour - ******* I have booked the 90-minute boat tour on Groupon on 8/1/2024. I checked the availability before booking and the boat tour slots were available. But after booking the ticket, I could not find the availability. Since my family trip was planned already, I had to book another pass. So did purchase a City pass on Groupon (its also in the history of Groupon).Later, the original boat tour company mentioned to Groupon that they had spots available since some people might have canceled the tour. But by that time, I already have booked another pass. You can see my booking history where I booked city pass. I created a ticket for a refund but I never got a refund saying there was availability for the boat tour. This was very frustrating for me since I using Groupon for many years but never had such an experience. But this time, I have had a very bad experience. The coupon for the boat tour is still valid and I expect to cancel and refund me the whole ticket amount since I never used it.

  Business Response

  Date: 09/26/2024

  Hi Deepak,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your order #********** for the 90-Minute Chicago Architecture Boat Tour.
  
  I understand that you wish to cancel this order. Unfortunately, the deal has a restriction stating "All Sales Final," which means we cannot cancel it without the merchant's confirmation. After checking with the merchant, they have confirmed that the voucher remains valid and there is availability to use it.
  
  As a one-time exception, I have credited the voucher value of $99.76 as Groupon credits to your account. This credit is available for immediate use and will never expire, allowing you to spend it on almost anything on our site. You can view your available credit in the top-right corner of your My Groupons page, where it indicates your 'Groupon Credits balance.'
  
  When you're ready to use your credits, simply ensure they apply to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method. The credits in your account will be deducted from your total.
  
  Thank you for your understanding, and I hope you have a better experience with us in the future. If you have any further questions, please dont hesitate to reach out.
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had approximately $1000 worth of Groupon bucks disappeared from my account. They never expire. I Have been calling and emailing, but I got nowhere. They no longer accept phone calls and they have not responded to any of my emails.Please help me. ***** ******

  Business Response

  Date: 09/26/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the inconvenience youve experienced regarding the disappearance of your Groupon bucks.
  
  After thoroughly reviewing our records, we were unable to locate any Groupon bucks associated with the email address ************************* To assist you further, could you please confirm the email address that was linked to your Groupon account? This will help us investigate the matter more effectively.
  
  Thank you for your understanding and patience. Were here to help and look forward to resolving this for you as soon as possible.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a moving service through Groupon, and when contacted by the moving service, they charged me an additional $140 with the intent to charge $100 on top of that, so I cancelled the service within Groupon's 3-day refund window, and when I tried to use their chat option that says "recommended" next to it, it said there was a high volume of customers and my chat would be stuck on loading for hours at a time. At one point, I left my laptop running for 13 hours overnight and came back to the chat box still saying loading, so I emailed and explained my situation that Groupon's service wasn't working and I wanted a refund. Groupon has continuously replied that they can offer credits because my monetary refund request fell outside of their 3-day window, when it was their service failing to work that caused me to not be within the 3-day window. I have attached records of my ongoing email conversation with Groupon.

  Business Response

  Date: 09/26/2024

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I am pleased to inform you that a refund has been processed for your order #********** for the Two Hours of *************** with Two Movers and One Truck at Soft Touch Moving & Packing.
  
  On September 26, 2024, a total of $136.70 was refunded to your original payment method, and an additional $5.20 was credited to your Groupon account.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  If you have any further questions or need assistance, please do not hesitate to reach out.
  
  Thank you for choosing Groupon.
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a charter boat trip for two with All Seasons Charters from Groupon on 9/11/2024. I never received a groupon voucher in my account or any sort of confirmation of my purchase by email or any other means in order to redeem my purchase. Therefore, I have no proof of purchase at all. I paid through ****** and attempted to dispute this purchase through ****** but Groupon provided ****** with a tracking number and therefore ****** closed my case. I still do not have ANY voucher or proof of purchase that was submitted to me. Unfortunately my dispute with ****** did not bring any resolution to me at all. In addition, I attempted to contact the charter company "All Seasons Charter" by phone and email to clarify if they received the funds for my purchase and did not receive a response from them either. As I researched this company, it has several negative reviews and I feel that they may be a fraudulent company. I would be making a dispute with Groupon for this purchase due to this company not being responsive but I cannot even dispute the purchase since I have no proof of purchase from Groupon. There is NO option to dispute this purchase under my groupon account since there is no proof of purchase under my account. There also seems to be NO way to contact groupon by phone and when I tried to use thier "chat" option, it brought me to a site that states you have to pay a monthly fee to use it. This is extremely frustrating. I have purchased things through groupon before and I have never had this issue but after this, I will NEVER use groupon again. In order to resolve this I would like a full refund. I am disputing my purchase with groupon and the company that they are advertising on thier website as well. I am providing:1) Proof of purchase through ****** 2)Proof that there is no voucher or proof of purchase under my groupon account ******* of contact with the company "All Seasons Charters"4)Complaints and reviews of "All Seasons Charters"

  Business Response

  Date: 09/26/2024

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration this situation has caused you.
  
  We understand that you may prefer phone support, but at the moment, we do not offer this service. However, we are available to assist you 24 hours a day through our chat or email support. You can reach out to our customer support team at anytime via chat and email using the link: ******************************************
  
  Unfortunately, we were unable to locate the purchase associated with the email address "*****************************."
  
  To assist you further, I have sent you a direct email requesting additional information. This information is crucial for us to assist you further. I kindly request you please respond to that email at your earliest convenience.
  
  Thank you for your patience, and I look forward to hearing from you soon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $45 Groupon Bucks and everytime I place an order using them they immediately cancel my order and say they had a problem processing my payment and tell me to place the order again using a different form of payment. I keep telling them I am not doing that. That is what the Groupon Bucks are for. They cant give me a reason why there is a problem proccessing payment with their own Groupon Bucks that they have me! Keep yelling me to use another form of payment and to reorder but they just keep cancelling telling me they are looking into the problem! Its with their own credit I am trying to pay with! I have $45 credit and the order I was trying to place is $31. So my credit more than covered it!

  Business Response

  Date: 09/24/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how frustrating this situation must be for you, and Im sorry for the inconvenience.
  
  Unfortunately, for security reasons, we need a payment method linked to your purchase for verification, even when using Groupon Bucks. Since the credit card on file is outdated(added in *******), updating it or adding a new one is necessary. I know this isn't the answer you were hoping for, but its the only way we can resolve this.
  
  As for converting your Groupon Bucks into another form of payment, I'm afraid that's not possible. The credit can only be used directly for purchases. If you have any further questions or need assistance updating your payment method, please let me know. Im here to help!
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22328698
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive any information via email, such as a download link for the software I purchased. Tried numerous times to reset my password, the reset password process does not work and never sends any email.This can be confirmed by the numerous complaints online of individuals who describe the exact same ********** bank account has been debited the purchase amount but I got nothing for my money.I wish I could sell nothing and get paid for it.Please advise . . .

  Business Response

  Date: 09/26/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for your patience regarding your recent software purchase. I have attached the voucher for your reference.
  
  To successfully redeem your voucher, please follow the instructions outlined below:
  
  Redemption Instructions:
  1. Pull up the voucher using our mobile app (or print it out).
  2. Registration is required; please visit LicenseToM and provide your voucher code.
  3. Enjoy!
  
  If your order does not arrive within 24 hours after following these steps, please email the merchant directly at ********************** for further assistance.
  
  I have also successfully sent password reset email, please look into that email and try resetting the account credentials.
  
  Thank you for your understanding, and we hope you enjoy your software!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22328018
  
  I am rejecting this response because: I did not receive any email containing any of the information you stated it had.

  It is not in my spam or trash folder. I can only assume your email is on a blacklist somewhere for sending out emails to people unsolicited which is the definition of SPAM.

  Since we cannot exchange contact info in the forum through the BBB such as phone numbers or a different email to send the info to, I would just prefer you process a refund to my account, otherwise my bank is going to charge you a charge-back fee.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/08/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We understand your concerns and appreciate the opportunity to clarify the situation.
  
  Our records show that on September 27, 2024, your voucher was marked as "redeemed", which indicates that the service associated with the voucher was used. Since the voucher has been redeemed, we are unable to offer a refund, as per the terms and conditions agreed to at the time of purchase.
  
  Additionally, we noticed that a dispute was raised against this order on October 3, 2024, and its status is currently pending. As disputes of this nature are handled by your financial institution, we kindly advise you to continue working directly with your bank or credit card provider to resolve the matter. They will be in the best position to guide you through the chargeback process if necessary.
  
  Please be assured that Groupon remains committed to facilitating the resolution of this issue and providing any necessary information to support your case. However, as the voucher was marked as redeemed and dispute has been raised, the best course of action is for you to work with your financial institution moving forward.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your understanding in this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a go city pass for *** through Groupon. When I went to use the pass I saw they sent me the incorrect pass. Instead of *** they sent me a go city pass for ******. I contacted customer service and even though they said it was their fault they said they can not change the location or refund me. I spent close to $800 on this and am upset that no one is willing to assist even though they acknowledged that it was their fault

  Business Response

  Date: 09/26/2024

  Hi Theresa,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Upon reviewing your purchase, I would like to clarify that the deal you ordered was specifically advertised for Oahu, Hawaii, and both the deal name and the deal page clearly reflect this description.
  
  As this purchase was made in error, I regret to inform you that the deal is classified as "FINAL SALE." Consequently, we are unable to process a refund, as the amount has already been debited to the merchant for these deals at the time of your payment. I request your understanding in this matter.
  
  I sincerely apologize for any frustration this may have caused. If you have any further questions or need assistance, please feel free to reach out.
  
  Thank you for understanding!
  
  Regards,

  Sruthi G.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  
  Complaint: 22326139
  
  
  
  I am rejecting this response because: I purchased a pass for New York City not Hawaii. They sent me the wrong pass. When I was looking at the deals for City Pass I never entered anything for Hawaii I only entered in information for New York. Groupon made a mistake and is refusing to take responsibility.

  I want to be refunded due to their mistake.

  Theresa Green

  
  
  
  Sincerely,
  
  
  
  Theresa Green

  Business Response

  Date: 10/07/2024

  Hi Theresa,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Upon reviewing the details of your purchase, it is clear that no recent edits were made to the deal. The voucher you purchased was originally advertised for the Hawaii pass, and the deal page clearly stated the following:
  
  “The Oahu All-Inclusive Pass by Go City gives you access to over 45 top attractions and tours at one low price! Visit the popular sights at Pearl Harbor, or the Polynesian Cultural Center, learn how to make lei on the beach at sunset, or stretch with some sunset yoga under the palm trees. Whether you are a first-time visitor or a seasoned Hawaii traveler, the All-Inclusive Pass offers a whole new way to discover the island.”
  
  Additionally, the "Points of Interest" section on the deal page displayed all the attractions in Hawaii, confirming the focus of the pass.
  
  Since the order was made for the Hawaii pass by mistake, and the fine print clearly indicates that the deal is a "Final Sale," unfortunately, we are unable to process a refund for this voucher. I understand that this situation is frustrating, but we are bound by the merchant's terms and conditions as outlined in the deal.
  
  While I fully understand your dissatisfaction with the previous responses, please know that we have done everything possible to provide you with the best possible solution. If you have any questions about other purchases or require assistance with anything else, please don’t hesitate to reach out, and I will be happy to assist.
  
  However, I must regretfully inform you that I am unable to assist further with this specific request, and we consider this matter resolved.
  
  Thank you for your understanding.
  
  Regards,
  Sruthi G.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction September 22 2024 I was trying to make a purchase through my US Groupon account ***************************** and the purchase was getting refunded again and again. They told me there must be an issue on the account and they will look into it. All of a sudden when I woke up I was logged out from my devices and was unable to login with an error saying "We couldn't log you in because you did not grant the necessary permissions." I am unable to login and all my money in my Groupon account that I added on Sep 22nd 2024 (Groupon bucks) which totals to 483 USD is gone. I did not receive any communications on why it was done and how do I get it resolved. They are not helping over the chat and have no phone numbers. Chat agents keep escalating but I am not receiving any responses from their internal team via email whatsoever. It is a dead end and I need help with this urgently as I can't keep my money blocked.

  Business Response

  Date: 09/26/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration you've experienced with your account.
  
  I understand how concerning it is to have your access disrupted. Im pleased to inform you that our internal team has reactivated your account. You should have received a separate email with instructions on how to reset your password.
  
  Once you reset your password, you can log in to your account at ******************************************************************.
  
  If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help!
  
  Thank you for your patience and understanding.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****