Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21, I purchased a Groupon package to a water park for my son's and mother's birthday and spent $189.After redeeming the Groupon and entering the park, we learned that 3 of the park's few attractions were closed and that the heater for the water was not working. The water was freezing cold. One of the employees commented that they did not know why the waterpark was even open under these conditions.This was not what I paid for. I immediately sought a refund at the front desk. I was told that the waterpark could not refund me and I needed to go through Groupon. Groupon issued me $26 in Groupon bucks and told me that because I had redeemed this Groupon a refund could not be issued. I have been deceived by the water park and by Groupon. I simply want a full refund for a service we didn't even use! I feel totally swindled!

  Business Response

  Date: 09/26/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  To make things right, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on September 4 for an "Ionic Foot Detox includes Herbal Foot Soak and Scrub". The problem is, Groupon never stated WHERE I was making this purchase. I live in ******, ********, but the Groupon was for a business in *******, **********. I just discovered this error, but since it was past the "cool-off period", they would NOT refund my money, even though it was THEIR mistake. Why did they even offer it to me in the first place if I live in ******? I just wanted my money back and all they would offer is a Groupon credit. I don't want that. I want my money back. Since it was their fault to begin with, I think they should make an exception to the "cool-off period". What kind of business does this when it's obviously their error? Whatever happened to the customer is always right? It's more like the customer is never right.

  Business Response

  Date: 09/24/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand your frustration regarding this situation, and Im sorry for any confusion. It can be really upsetting to realize theres been a mix-up with your purchase.
  
  The business address is always included in the deal details, along with a map showing the location. Ill provide screenshots to help clarify that. Unfortunately, since you made this purchase as a guest, we didnt have any information about your location to personalize the offers shown to you.
  
  Regarding the refund, the cooling-off period for this voucher is indeed just three days. However, given your situation and that you won't be able to use the voucher, we did make an exception by issuing you Groupon credits, which you can use for any other deal without an expiration date.
  
  I understand that this isnt the resolution you were hoping for, but we do want to ensure you have the opportunity to find something that works for you. If you have any further questions or need assistance finding another deal, please let me know!
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22320861
  
  I am rejecting this response because: 

  I did not expect to have cause to immediately check if what I purchased was what I thought you were offering. I just assumed it was. When I finally did check, it was over the 3 day "cooling off" period and I was screwed. I expected Groupon to be upstanding and forgiving for offering me something I could not redeem, due to its location. But no, Groupon would NOT take ANY responsibility and would make no exceptions in my case, even though it was through no fault of myu own. They are not honorable. **************** be damned!

   

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a copy of the complaint i submitted to groupon and they initially, responded that the merchant did not agree to the refund, they di not take any reponsability at all for the coupons they sell and advertise in their website . Mwrchant can do whatever they want with you, not honouring the purchased coupon and groupona just wash their hands I am writting because upon arrival to the hotel , they charged an extra usd$30.00 per person per night , they claim that the fare was only available for international travelers and not for locals. i read the whole gropon information here on the app before puechase and i also took screenshots in cases is changes the description and no where says that to redeem the voucher you need to be from certain market or nationality etc which I also consider discriminatory, I showed the groupon , the app and everything to the receptionist supervisor of the hotel and they said , there was nothing they can do because that was their policy , despite of the groupon not mentioning anything regarding being local or international to redeem the coupon. after a long trip i had to pay because this was a gift for fathers day, a vacation in the ****************** , I honestly hope that i get reimbursed the over payment at the property or refund the groupon paid money , I have all the receipts and proof, i have attached the screenshoot of the groupon and also the response from the customer relations about case Re: Your Support Question [ ref:!00D800Khmy.!500Uj0EggSg:ref ]

  Business Response

  Date: 09/24/2024

  Hello Alexanders,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand your frustration with this situation, and I'm sorry for the inconvenience you've experienced. It sounds really disappointing, especially after planning a special trip.
  
  I want to clarify that the fine print for this offer does state that valid proof of US or Canadian citizenship must be presented at check-in, and that the hotel reserves the right to charge an additional fee if that proof is not provided. This information should have been accessible before making the purchase.
  
  I see that youve provided a screenshot labeled No Fine Print, but that appears to be from the order details page unlike several other screenshots provided directly from the deal page. The order details page only contain your transaction and reservation details. The fine print is available on the deal page prior to purchase, and its important to review that information to avoid any misunderstandings.
  
  Unfortunately, since the hotels policy is clearly stated, were unable to issue a refund for the additional charges. I genuinely empathize with your situation, but the responsibility for adhering to the hotels terms falls to the customer.
  
  As a gesture of goodwill, I've added $10 in Groupon bucks to your account which are valid for 180 days, and can be used on any future order by selecting them on checkout.
  
  If you have any further questions or need assistance navigating future deals, please let me know. I'm here to help!
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's almost impossible to get ahold of Groupon and I'm having a MAJOR issue. In April 15th, I purchased a ******** Portrait groupon with the intentions of getting pictures done for my newborn. However, things took a drastic turn when my baby was a preemie and spent MONTHS in the ****. At that time, the last thing on my mind was taking him to get his pictures taken. But he's finally home and I wanted to take him to get the pics taken. I opened up Groupon and the groupon had expired with NO OPTION of a refund or anything. I didn't even get a chance to redeem it. I don't understand why the Groupon wouldn't at least last for 6 months. I would definitely like a refund so I could at least buy another package for pictures. The Groupon order #****-147479-303284.

  Business Response

  Date: 09/24/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im really sorry to hear about your experience, and I can only imagine how challenging it must have been with your newborn in the ***** Its great to hear that your baby is finally home, but I completely understand your frustration regarding the expired Groupon.
  
  All offers do come with their own expiration periods, which are typically listed in the fine print. In your case, it states that the promotional value expires 120 days after purchase. However, given your situation, Id like to help.
  
  As an exception, Ive just canceled your order and issued a refund in Groupon Bucks to your account. Youll receive a confirmation email once the refund has been processed. These Bucks are available immediately and never expire, so you can use them for a new photo package whenever youre ready.
  
  When youre ready to use your Bucks, just check the box next to "Apply available Groupon Bucks" at checkout, and the amount will be deducted from your total.
  
  If you have any further questions or need assistance, please feel free to reach out. Im here to help!
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brazilian wax with Beauty by Kya for $58.50. I tried to redeem my coupon but the site was not working so I tried calling and emailing Beauty by Kya unsuccessful. I emailed groupon to ask for help to redeem the coupon. It took several days for a response so I became inpatient and disputed the charge on my credit card. The credit was reversed. I never redeemed the coupon with Beauty by Kya asked that the money go to groupon bucks. I have been given the run around since then and haven't been able to get the funds transferred to groupon bucks.

  Business Response

  Date: 09/26/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you've faced while trying to redeem your coupon for the Brazilian Wax at Beauty by Kya.
  
  We have received notification that you have officially filed a dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to find a satisfactory resolution.
  
  Please know that our Customer Support team is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated, you need to coordinate through your bank to resolve it.
  
  If the dispute has been closed, we kindly ask that you provide us with a confirmation letter from your bank indicating that the dispute has been officially resolved. This will help us expedite any further assistance we can provide.
  
  Thank you for your understanding, and we appreciate your patience as we work through this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/29/2024

   
  Complaint: 22318141
  
  I am rejecting this response because:  I have sent this information to Groupon at least three times and I get the same response.  I have seventeen (17) emails with Groupon saying the same thing over and over and over.  Discover also sent the same information to them as well.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/04/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I understand your frustration and I apologize for any inconvenience this may have caused.
  
  As an exception, I have issued a refund of $58.50 in the form of Groupon Bucks to your account. These Bucks are available for immediate use, never expire, and can be applied to any eligible deal on our site.
  
  You can view your balance and manage your Groupon Bucks in the Account section on our website. When you're ready to use them, simply select them as a payment method at checkout.
  
  If you have any further questions or need assistance, please dont hesitate to reach out. Were here to help!
  
  Thank you for your understanding.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased $425 for tree trimming service for $199 for **************** on 8-25-24 and it said it was good for one year. Called the company for an appointment, which was required, told them I purchased the groupon coupon for this for the $199 for $450 worth of tree trimming. When they arrived I told them this was a groupon deal. The guy I talked to wanted another $750 for this service. I emailed groupon who refused to give me a refund and only offered more groupons. I spent an hour on their website and found absolutely nothing I wanted. They are now offering this service for $179.10. I am out $199 for nothing!!!

  Business Response

  Date: 09/26/2024

  Hi Don,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for contacting us about your recent experience with your Groupon purchase for tree trimming service from ***************** I understand how frustrating this situation has been for you, and I appreciate your patience as we look into it.
  
  Upon checking our records associated with the email address ***************** I was unable to locate any orders for this tree trimming service. Its possible that the purchase was made under a different account or email.
  
  To assist you further, could you please confirm the order details or provide any additional information you might have?
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  This will help us ensure that we address your concerns appropriately.
  
  Thank you for your understanding. I look forward to your response.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered accidentally on Groupon, checking shipping. Right away I tried canceling. The policy is 3 day cancelation. I've sent emails received an email saying I'm ******.Then a 2nd email saying it's a case number. This has been the most frustrating situation.

  Business Response

  Date: 09/26/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I wanted to let you know that both of your orders have been successfully canceled, per your request.
  
  I can also confirm that your refund was processed on 09/23/2024. You should have received a confirmation email shortly after that. If you haven't seen it, please check your spam or junk folder just in case our email got filtered there.
  
  Here are a few things to keep in mind:
  
  (A) Refunds to a credit or debit card will show as a refund from Groupon, Inc. It may take a few days for your bank to complete the transfer and post it to your account. If it's been more than 10 business days, I recommend reaching out to your banks claims department directly for assistance.
  
  (B) If your refund was issued through an alternative payment method like Apple Pay, ****** Pay, or ******* and you havent received it within 10 business days, please contact the payment processor to track the status.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for ***** club membership. I went to ***** club yesterday to get my membership and was refused to use the Groupon. No matter how they tried, the customer service manager and customer service clerk could not get the ********************** to work. This is the second time this has happened. I emailed Groupons customer service and the emails are returned saying they no longer accept emails. It is impossible to get through to them on the phone without their automated phone system hanging up on you. I just want my money refunded to my card And to be done with Groupon permanently!

  Business Response

  Date: 09/24/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble. 
  
  Ive canceled the order and refunded the amount to your Groupon Bucks, which were originally used to make the purchase. Youll receive a separate email confirming this.
  
  Please know that we can only issue a refund in the same manner the deal was originally purchased.
  
  Thank you for your patience and understanding.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22316508
  
  I am rejecting this response because:

  They put the refund on their Groupon app / website, thereby still having control of my money and the fact that I have to now do business with them again.  I don't want to do business with Groupon any further, and I had requested a refund to my debit card that I used to purchase the Groupon. In short, I want My money back and not in the form of a credit to Groupon.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/02/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I can confirm that our system processed your refund successfully on 09/26/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple Pay, ****** Pay, or ******* and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to access my account, and have unused groupons on it. When I try to sign in, the site states that the account does not exist. I texted Groupon to find out what happened, and they said that my account was locked, and they needed my credit card information to unlock it. I dont have records to access which card I used. I emailed Groupon as well, last week, and have had no response.

  Business Response

  Date: 09/26/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your access issue with your Groupon account. I understand how frustrating it can be not to have access, especially with unused Groupons in your account.
  
  To assist you in unlocking your account, we need to verify your identity. As part of our security measures, we require the credit card information that was used for the account. This helps us ensure that we are speaking with the rightful account holder. If you do not have records of the specific card used, please try to recall any credit or debit cards you may have used around the time you created your account.
  
  If you can provide any of the following details, it will help expedite the process:
  
  - The last four digits of the card
  - The cardholders name
  - The billing address associated with the card
  
  Please be assured that your information will be handled with the utmost confidentiality and used solely for the purpose of unlocking your account.
  
  If you have any further questions or concerns, please feel free to reach out. Were here to help!
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Groupon for $50.97 on or around 9/3/24. The Groupon was never delivered nor does it show up in our purchase history on the Groupon account. I tried reaching out to Groupon however there is no way to speak with someone at the company. So we ended up having to purchase the service directly from the business we were trying to buy a Groupon for. The plan was to resolve and get a refund from Groupon at a later date. Since that time I have tried contacting Groupon again however the phone number listed states the only way to contact them is via a live chat. The issue is, you have to click on the item purchased in order to access the chat. But since the item is not listed on my Groupon account, there is no way to initiate this communication. Ive tried to resolve this through my credit card company however, they are instructing me that I have to resolve with Groupon directly.

  Business Response

  Date: 09/26/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I've sent you a direct email from Groupon, I will kindly urge you to double check all the details, take a moment to review and respond to me directly over there. 
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support