Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After not using Groupon for nearly 7 years, I ordered a $200 product on my phone and filled in all credit card and address info using ****** Pay. Unbeknownst to me, Groupon instead used the last known address on file for my account and sent the package there. Surprise surprise, it's since gone missing. Whoever lives there now clearly liked my gift. Thinking it was my mistake, I double checked my address in their system and made multiple attempts to change it (both on my phone and computer under different browsers), and what do you know, an error message pops up every single time. It's unchangeable. Clearly, this was their mistake. Their customer service emails are outsourced to people who give stock answers and repeatedly send you to the same nebulous "customer service faq" link that results in going round and round and receiving the same "sorry, nothing we can do" response. Their customer service phone number doesn't exist. The prompt for customers says that they closed due to Covid and no longer monitor it. So, they have technical glitches, don't own up to it, and refuse to make it right with the customer. What a business model! Additionally, if I were to be so crazy as to ever purchase from them again, I couldn't if I wanted to because of those same glitches. What kind of company doesn't allow you to make an address change? I would like my money back.

  Business Response

  Date: 09/26/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: 
  
  I apologize for any inconvenience, but since the order has already been shipped and delivered, were unable to process a refund at this time. However, as a gesture of goodwill, Ive added $197.84 in Groupon Credits to your account. These Credits are available for immediate use and can be applied to any eligible deal on our site until the balance is used up.
  
  You can check your Credit balance, history, and account details anytime through your Groupon account.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up of my previous complaint ********. The complaint its been handled by *****.After 15 days getting in contact with Klarna because Groupon doesnt have a way to physically talk to a live person and to resolve the issue. After cancelling the reservation by Groupon portal I received the follow up email dated Sept 2 2024 that they will cancel the reservation( please see the attached documents).Because lack of communication between Klarna and Groupon, ( I was informed by Klarna that they will send me a link by email to show the evidences of proof of cancelation), which I never received as of yet.Klarna is still requesting payment of which I do not owe based of the terms of Groupon cancellation policy.

  Business Response

  Date: 09/26/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Business Response

  Date: 09/26/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to make a purchase 5 licenses of Office 2021 Professional for Windows from Groupon based on a email ad that was received. When clicking to view the deal, a higher price is shown. No transaction has been made, but with multiple back and forth emails, and they are telling me that I have confused it for another products. Groupon will not remedy the situation directly and expect me to pay the higher price for their bait and switch tactics.

  Business Response

  Date: 09/26/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  Looking into your account, I can see that we issued Groupon Bucks as a way to make up for any trouble you experienced. According to our records, these Groupon Bucks were successfully applied to a purchase you made on September 25, 2024.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22307588
  
  I am rejecting this response because:
  

  While I understand that groupon bucks were added to my account for the inconvenience., it does not solve the overall problem of me ordering the items wanted for the price advertised. I was told that groupon bucks could not be given to completely compensate for the price discrepancy. 

  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/02/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.
  
  Regarding your complaint, I sincerely apologize for the trouble you experienced. I have issued you $20 in Groupon Bucks, which have been successfully applied to your account. These ********************** Bucks can be used on future purchases and will expire 180 days from the date of issuance.
  
  Thank you for your patience and understanding in this matter.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Groupon that was not used and the face value/purchase price was not being honored by the company. He told us he had asked Groupon to remove his company and they continued to sell Groupons to this company. We contacted Groupon about a refund which they said we would get. We told them the credit card that we used had been replaced because of suspicious activity but we could give them the new card number. They said to give a few days for the refund. Now 3 weeks later still no refund and they are telling us that in order to give us a refund they need our bank name, account number and routing number so they can investigate and manually refund. I told them we didnt purchase through our bank account and they dont need access to it and wont find the transaction because we dont use it. They refuse to give a refund until we give access to our checking account. Which no one I talk to understands why this isnt a good idea.

  Business Response

  Date: 09/26/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I've sent a direct email to you from Groupon, please take a moment to review it and respond to me directly over there. 
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22307388
  
  I am rejecting this response because: I am not giving my bank name, account name, routing number and account number to someone, especially over email.  I have never had a major corporation say they need complete access to all my banking information to "investigate" a purchase that was not made through that account.  This is how scams start.  I purchased the product with a credit card.  They sold a product for a company who refused to accept the purchase and me the customer who has been wronged and out the money and never received the product is being told that the company needs complete access to my bank account to "investigate."  Lets make a deal.  Groupon gives me their bank name and name on the account along with routing numbers and account numbers and let me "investigate" their bank account.  Then I'll give you my information.  This is stuff that you are warned about not doing.  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/02/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment and all internal Groupon correspondence. I sent you a direct email from ************************** just a moment ago, and I kindly ask that you take a moment to review it.
  
  If you have any questions or need further assistance, please respond directly to that email.
  
  Thank you for your patience and understanding.
  
  Kind regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After buying a Groupon for the Space Needle and Glass exhibit, It became obvious that there was no way to use the grouping ON the *************** website to ACTUALLY buy the time specific tickets. "Select your date and arrival time for the Space Needle using the calendar on the right, and enjoy a same-day visit to ************** and Glass, *******'s #1 attraction!" I requested a refund. They reported my identity to RISKIFIED blocking my ability to complete my purchase with Space Needle. I want my report cleared, the person who flagged my account retrained, and a punitive amount of compensation for malicious use of credit reporting services.

  Business Response

  Date: 09/26/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I can confirm that our system processed your refund successfully on September 19, 2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple Pay, ****** Pay, or ******* and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for *************** on 9/5/2024. The voucher had to be redeemed through the merchants website, a very difficult process that required help through Groupon. On 9/13 I took my family to the aquarium to use the Groupon tickets. The merchant said I had not completed the process. They were unable to help so I had to step out of line. I tried to complete the process with no success. My 28 year old daughter tried with no success. After about 30 minutes I gave up and purchased tickets directly from the merchant. I am leaving to go out of town until the end of the month. My daughter and her children have returned to *****. The vouchers are only good through 9/30/2024. I called Groupon customer service and got a recording that all matters must be resolved on their app. I was able to chat with a representative that informed me all sales are final and nothing can be done. It was re offended to gift the vouchers to someone. That is unacceptable to me. During the first contact with customer service, during the time while trying to use the Groupon voucher to obtain a Denver Auarium voucher, a refund was offered. I did not accept the offer then because with their help I was able to access the website to enter my information for the aquarium website. The instructions given be Groupon are very complex and in some areas are in correct. I believe I am due a refund of the original purchase price, $73.00.

  Business Response

  Date: 09/26/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for $250 off a Legacybox purchase. I paid $62.00 for the Groupon. I tried to use it at *********, but it ended up not being applied which I did not realize until after the purchase. Once I realized that, I tried to use the Groupon again, but it continued to not be applied correctly. I got $19.99 off, $39.99 off and once got $139.00 off. None were ever for $250.00. The Groupon was expiring on September 16, 2024 so I was desperately trying to get help with the problem. Groupon has no way to contact their customer support team outside of email and their email support is basically worthless. They just keep telling me it works for them and to send them screenshots, which I did multiple times. This went back and forth for days ending up in the Groupon expiring with no resolution to the issue. The Chat support on their web site does not work, it only says Loading for hours. This occurs on my phone and on my computer, and this has continued to not work every time I tried it over the last week. I am now stuck with an expired Groupon and their customer support direction is to contact LegacyBox, who of course will not do anything about an expired Groupon. I am attaching all of the email communications where I am clearly showing them that the Groupon isn't working and their Chat isn't working and begging for help, but they will only say it works for them. That is unfortunately no help to me, the customer who is trying to use the **********************. I want a refund for the Groupon that never worked and have hit a brick wall with their Customer Support. I don't know what else to do but go through the BBB for a resolution at this point, which is really frustrating.

  Business Response

  Date: 09/26/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Many apologies for the trouble.
  
  Weve already processed a full refund for your order. Your original purchase was made using a mix of Groupon Bucks and the credit or debit card linked to your account.
  
  The ********************** Bucks portion of the refund is already available, and you can view it by visiting ********************************************************************.
  
  As for the rest of your refund, it was processed on 09/25/2024. Keep in mind that it might take a few days for your bank to post the funds. If it hasnt shown up after 10 business days, Id recommend reaching out to your bank directly to check on the status.
  
  Thanks for your patience and grace in this.
  
  With care and kindest regards,
  Swagat B
  Manager | Groupon Customer Support

  Customer Answer

  Date: 09/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not follow its own rules and regulations stated on its site. I am attempting to do a return and refund and I keep getting the run-around. Contacted the service website where my order was placed. Was told I can ship it back to their warehouse and an address was provided. I asked for a return label as it states all returns within 30 days are free. I was told they do not provide that and would have to contact the manufacturer of the item for this. So I did. They said since it was not bought off their site that ************************** is responsible for its return. I contacted them once again and shared this info. They said it was not their responsibility. I looked up the return policy once again and it says 30 days free return they want me to return it to their warehouse, so they should be responsible. I feel this company is ripping people off and there is no contact phone number to reach anyone. The only contact is via email.

  Business Response

  Date: 09/25/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your return and refund request. I understand the frustration you are experiencing with the current situation.
  
  I want to inform you that your issue has already been escalated to our Goods team and is currently under investigation, with case #********. A reminder has been sent to the merchant for a response by September 24, 2024.
  
  I kindly ask for your patience as you wait for 24 to 48 hours for the merchant to reply. If there is no response within that timeframe, the Goods team will assist you with an alternative resolution.
  
  Since this is a third-party deal, please follow up with the same team in your corresponding email for any updates or further assistance. Please reach us back if you left without any solution or response from them.
  
  Thank you for understanding!
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22303182
  
  I am rejecting this response because: They keep emailing me this same responds but yet nothing is getting done. This item was order on Sept. 09 2024 I contacted them Sept.11 when it came in.Its been 2 weeks. I believe they are delaying it so it will go past my 30 day return window. It is not that hard to email a return label.Ik I have done it with Amazon plenty of times.Why I didn't go with them is beyond me. I thought Id give this site a try since the item was on sale and I have heard of them. I did not know id have such a hassle. The thing is it was not even supposed have been mailed as i tried 3 times to place the order and the site kept saying that it failed. I woke up the next day for it to say the last time it went through. So I had already ordered a different one from a different ******* when it came in I decided I just return it. seems simple enough. They keep telling me to contact ****** which tells me that they do not do returns from Groupon they ONLY offer warranty coverage and instructed me to contact Groupon for a return/refund. I even share the return address that was provided via email from Groupon as to where to send it and ****** said that it is their wearhouse, not iRobot ************ again I feel Groupon should be responsible for the return and the policy says FREE return within in 30 days. So someone other then myself should be paying to return the item. If it was a few bucks I would just do it, but it is a large package and I'm sure not cheap to mail back. Not hard to email a return shipping label. I feel they are avoiding the return so they do not have to refund me.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/27/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for your continued patience regarding your return request. I understand your frustration with the situation and appreciate you bringing this to our attention.
  
  I want to inform you that our support team reached out to the merchant on September 25, 2024, to facilitate your return. Please allow up to 48 hours for the merchant to respond. If we do not receive a reply within this timeframe, our team will proceed with an alternate resolution.
  
  We value your understanding and assure you that we are committed to resolving this matter as quickly as possible. Thank you for your patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22303182
  
  I am rejecting this response because: Its well past ***** hours.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I apologize for the delay in resolution from our end. Upon checking, I could see that your issue has been addressed by our Goods team appropriately and provided you with a self-service refund link on October 3, 2024.
  
  Using that refund link, I can verify and confirm that your order "#********** - Refurbished iRobot Roomba i4 Plus EVO 4550 Self-Emptying Robot Vacuum Certified Refurbished Charcoal" has been successfully refunded to your original form of payment. I am really thankful for the patience you had when we were resolving your issue.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Please do not hesitate to reach us back if there is anything else, I can help you with.
  
  Thank you for understanding!
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fitbit for my Birthday on 8/30 puchased at Groupon. Within a week it refused to charge, even after purchasing a new charger and trying several outlets and adapters.I've reached out to Groupon about this matter twice, via email, and have gotten no response. I'd like a replacement for this defective merchandise.

  Business Response

  Date: 09/25/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding the issue with your Fitbit. I understand how frustrating it can be to experience problems with a new device.
  
  I want to inform you that your case, #********, has already been escalated and is currently under investigation by our Goods team. They are actively working on your request and will respond to you shortly.
  
  Since this is a third-party deal, I kindly ask for your patience during this process. Please feel free to follow up with the Goods team for any updates.
  
  I could see that you have asked the Goods Merchant as "How do I go about getting the defective merchandise returned and replaced by you?", I request you to wait for their response. They will be replying to your email soon.
  
  Thank you for your understanding, and I appreciate your cooperation.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22302858
  
  I am rejecting this response because:

  I've heard from Groupon several times over the last week+ saying they're trying to resolve the issue with the vendor. I also saw an email sent to the vendor saying they would handle it directly and charge the vendor. That said, I'm still getting messages from the vendor claiming I exceeded the 30-day limit that would entitle me to a refund.

  It's clear that the vendor will not bend, and it's taken Gropon far too long to resolve this on their own. I've been sitting here with a defective, unworking fitbit for 3 weeks now and there's still no definitive resolution. That's unacceptable.

  
  Sincerely,
  
  ***** Joseph **********

  Business Response

  Date: 10/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We truly understand your frustration regarding the defective Fitbit and the difficulties you've experienced with the vendor.
  
  Upon further investigation with the merchant, we were informed that the return period had unfortunately expired, and they were unable to process any refund or replacement as a result. We fully acknowledge that this has caused significant inconvenience, and we understand your frustration with the lack of resolution.
  
  While we do not have control over third-party goods deals, we have made every effort to resolve this matter on your behalf. As an exception, we have already issued full voucher value $177.23 as Groupon credits to your account in order to provide a solution, considering the challenges and delays in resolving this issue.
  
  We sincerely regret the inconvenience this has caused and apologize for any confusion or delay in communication. If you require further assistance or have any additional concerns, please dont hesitate to reach out. We are here to help and want to ensure that this issue is addressed to the best of our ability.
  
  Thank you for your understanding and continued patience.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22302858
  
  I am rejecting this response because:

  On August 9th a Fitbit was purchased online from Groupon. It was delivered on ***********. This a was Birthday present, so the merchandise was not used until August 30th. On September 8th it became clear the device was not charging. I contacted Groupon on September 9th alerting them to the issue and requested a new charging cord. They offered a $20 credit to purchase a new cord, which I never received. I bought a new charging cord and tried various outlets and adapters, but the device still refused to charge. I again alerted them to the issue on September 15th and requested a new Fitbit or a refund. Over the course of the next 19 days I got a series of emails from Groupon explaining they were investigating, and then attempting to get this resolved with the vendor, **********************. The vendor refused to give a refund contending it was outside of their 30-day refund policy. Groupon's customer service department argued against that statement given I did contact them within the allotted time. On September 26th and 27th Groupon's customer service department advised the vendor that they would provide a refund to me and it would be deducted from the merchant's pay. On October 4th Groupon instead offered a store credit. I believe a refund is in order at this point. I have no desire to make an additional purchase there. If I wanted to replace the Fitbit with the store credit it would need to be through a purchase with the same vendor, which I will not do. I have pages of emails that substantiate every bit of this correspondence.
  
  
  Sincerely,
  
  ***** Joseph **********

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a ****** membership through Groupon and after entering my debit card information on their website site, I received a message saying there was a problem with my address details. Immediately Groupon sent me an email saying theyve refunded my money but Ive never received any funds at all and its been over 3 weeks now

  Business Response

  Date: 09/25/2024

  Hi Lucreacia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern regarding your ****** membership purchase through Groupon and the refund status.
  
  Please note that your order was marked as rejected due to the address issue, which means the amount paid was automatically canceled from our end. As such, we do not hold any funds related to this order.
  
  To resolve this matter, I recommend reaching out to your bank directly for further assistance regarding the refund. They should be able to provide you with information on the transaction status.
  
  If you have any other questions or need further assistance, please feel free to contact us.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support