Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding a purchase I made on ************************** on July 10. The purchase was for a five-class package for Pilates classes. Upon visiting the merchant to redeem the voucher, I was informed in a rude manner by the front desk staff that they do not honor Groupon vouchers. I contacted ************************** multiple times to report the issue and request a refund. However, ************************** insisted I return to the merchant to try redeeming the voucher again. After a second attempt, I was once again denied the opportunity to use the voucher. At this point, I no longer wish to deal with the merchant. I believe ************************** has not acted in accordance with its customer service policies by not providing a factual, empathetic, or effective resolution. I respectfully request a refund for this purchase. Thank you for your assistance.

  Business Response

  Date: 09/25/2024

  Hi Ge,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your experience with the Pilates class package purchased on July 10. I understand your frustration with the difficulties you encountered while attempting to redeem your voucher.
  
  To assist you further, could you please confirm if you followed the redemption steps outlined below at the merchant's location?
  
  Redemption Instructions:
  
  - Pull up the voucher using our mobile app (or print it out).
  - Complete the required online registration by signing up at ****************************************.
  - Enter your email, fill out the form, select the voucher you purchased, and enter your 8-digit voucher number (found next to the barcode).
  - Present the voucher upon arrival.
  - Enjoy!
  
  If you did complete the online registration, please send a screenshot as proof for further investigation. This information will help us resolve your issue more effectively.
  
  Thank you for your cooperation, and I look forward to hearing from you soon.
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22301735
  
  I am rejecting this response because:

   

  Hello ****** - thanks for taking the time to respond to me. I have followed the instructions and walked in to the merchant twice to redeem the voucher and was told twice that they do not honor the voucher. Also, given the manner of their front desk staff, I am no longer interested in doing business with the merchant. Therefore, I am requesting refund from Groupon regarding the unused voucher. Please know that I would not take this approach if I have other ways. I would appreciate it if you consider my request. 

  
  Sincerely,
  
  ** *****

  Business Response

  Date: 09/27/2024

  Hi Ge,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out regarding your recent experience with the merchant "Pilates V". I sincerely apologize for the inconvenience you faced while trying to redeem your voucher and understand your frustration.
  
  I want to assure you that I will escalate your request to our resolution team for further assistance. They will review your case and work towards a suitable solution.
  
  We appreciate your patience during this process, and I will keep you updated on any progress.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22301735
  
  I am rejecting this response because:

  Hello ******,

  Thanks again for your attention to this matter. Ive had really great experiences with Groupon before, its just the most recent experience that made me have to escalate the issue. 

  As I mentioned in the last email, I am sincerely asking you to refund the total amount of $85.15 as a resolution. I would also like to keep all the communications on BBB if possible. I hope you can understand this. 

  Sincerely,
  
  ** *****

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed my address in Groupon before making the purchase and as soon as I noticed that they were still using the old address I sent an email and did not get a response until today and only because I sent multiple emails. This was their response:I've checked and found that the order was already delivered to the address provided. So we're no longer able to edit the shipping address or cancel this order. Since the address it was sent to was provided by you, we are not able to process a refund as well. So please check with someone at the above address.I cant check with the previous address so their response was useless to me.

  Business Response

  Date: 09/25/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I'm sorry for the trouble with this purchase. Unfortunately, because it was determined that the order was delivered successfully to the address provided originally, we are unable to issue a refund or replacement for this order.
  
  Tracking: ****************************************************************************************************************************************************************
  
  You may have to procure the item from the address provided or you have to reach out to the carrier **** to file a lost claim. My sincere apologies that we aren't able to do more to get this order to you.
  
  Email: ***************************
  
  Call: ************** ***************)
  
  Hours of Operation
  
  Monday Friday 8 AM 8:30 PM ET
  
  Saturday 8 AM 6 PM ET
  
  To avoid situations like this in the future, please always double-check the address at the checkout while ordering any goods.
  
  For your future reference, you can change the shipping addresses on your account from a computer or mobile deviceadd a new address, edit an existing address, or delete a saved address.
  
  On a computer, sign in and go to Account, then select [Shipping Addresses](************************************************) to make your changes.
  
  On the mobile app, go to the My Stuff menu and select Shipping Addresses. Don't have the mobile app? [Download it here](**************************************************************************************************).
  
  At checkout, you can select any of the shipping addresses that you've saved or add a new shipping address. Our site will remember addresses you've previously used so you can select them for future orders.
  
  Please let me know if you need any additional help.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I purchased a groupon. It was 2 tickets for a concert at *** in ** for tonight. Somehow everything from my groupons is missing including my 2 tickets for tonight's concert. I tried calling Groupon but you can't get a person on the phone and I've emailed them a few times but no one has gotten back to me yet. I'm asking for a full refund because the concert is tonight and since I haven't heard from anyone yet I won't be able to get in without my tickets. Also, since it disappeared I don't have the order number. Thank you,******** ******

  Business Response

  Date: 09/26/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand how frustrating this situation must be, and I appreciate your patience.
  
  Unfortunately, we don't have the phone lines active right now. However, we are assisting our customers via Chat and email 24/7. You can reach our customer support team at anytime via chat and email using the link: ******************************************
  
  Upon reviewing your account, I found that your order for tickets to the concert featuring Staind & Breaking ******** with special guest Daughtry, scheduled for September 16 at 5:30 p.m., was attempted on May 3, 2024. However, the payment authorization for this order failed, and as a result, no funds were held or charged by Groupon for this transaction.
  
  I recommend checking with your bank to clarify the status of the transaction. They may be able to provide more information about the payment authorization and any associated holds on your account.
  
  If you have any further questions or need additional assistance, please feel free to reach out.
  
  Thank you for understanding!
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28 I purchased a Groupon for a cleaning service. I immediately reached out to the business to schedule service. I did not hear from them, but knew it was a holiday weekend as well. Over the next few days I also did some research calling a different number I found online, looking on ********, and through ****** for this business and/or owner. Once I came to the conclusion that the business must not be in operation - after sending emails, texts, and phone calls to various numbers - I reached out to Groupon. This was 9/2. Today I find out that Groupon wants to refund me with a credit, which is unacceptable. It might have been okay if I received that response on 9/2 or even 9/4. However, I thought this was a onetime issue and purchased another MORE expensive Groupon for $200 with a merchant who is ALSO unresponsive. Groupon is selling deals for cleaners that they are either not vetting, or knowing are not in operation in hopes of having that money funneled through Groupon one way or another. They should have a responsibility to their customer or create a Marketplace or services (not just goods) and make it clear that each vendor is their own business (I.e.: ******** Marketplace).

  Business Response

  Date: 09/26/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your frustration regarding the unresponsive cleaning service and appreciate your detailed account of the situation.
  
  Upon checking our records associated with the email address **************************** I was unable to locate any orders for a cleaning service. This may indicate that the purchase did not process correctly, or it was made under a different account.
  
  To assist you further, I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  We take customer feedback seriously and appreciate your suggestions regarding the vetting process for service providers. Your insights are valuable as we continually strive to improve our services.
  
  Thank you for your understanding. I look forward to your response.
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought this on 9/11/24 and made the appt the next day- merchant accepted appt. Then 3 hours prior to my visit, canceled stating that what she makes off the groupon is not enough to honor the appt- screenshots attached showing the text she sent me and the time of cancellation.I reached out to groupon who disconnected my chat without so much as sending a confirmation number or email about my complaint or refund request, just saying someone might reach out by email and it could take 7 days.This entire experience is unacceptable and the only thing that can solve it is a refund. I am not interested in a credit with this company as they habitually have contacts with merchants who will not honor the groupons. I am not even sure how this is in any way legal.

  Business Response

  Date: 09/26/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your frustration, and I appreciate your patience as we worked to resolve the issue.
  
  Upon reviewing your account, I can confirm that our resolution team processed a refund to your original form of payment on September 17, 2024, at 11:33 PM. A total of $168 has been refunded back to your Klarna account.
  
  For further clarification on the status of this refund, please reach out directly to Klarna, as they will be able to provide you with detailed information regarding your transaction.
  
  If you have any other questions or need additional assistance, please feel free to reach out.
  
  Thank you for understanding!
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this deal my accident and tried to contact Groupon right away . I didnt use it , not they marked it as used . They told me they will get back to me and never did . They just scammed me . I want to report this as a fraud

  Business Response

  Date: 09/26/2024

  Hi Saltanat,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration youve experienced regarding your recent purchase. I understand how disappointing it can be when expectations are not met.
  
  I want to clarify our policy regarding sales. As noted in the fine print of our offers, all sales are final. This means that once an event date has passed in your case, "09/14/2024 at 3:00 PM" the voucher is automatically marked as redeemed. Unfortunately, this policy is in place to ensure that our partners can manage their bookings effectively.
  
  Heres a more detailed overview of the situation:
  
  Final Sale Policy: Our policy indicates that customers cannot return or exchange vouchers after the event date has passed, which is why your voucher was marked as used.
  
  Contact Attempts: I understand that you tried to contact us right after your purchase. We strive to respond promptly, and I apologize if our communication did not meet your expectations.
  
  In consideration to your situation, as one-time exception, I have issued a refund in Groupon Credits to your account.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased micro shading for $265 I was refunded and received groupon **** but I only received $125. How is that fair? First of all I never got the service I paid for secpnd of all I only received half the amount I spent. I have been a loyal customer also

  Business Response

  Date: 09/26/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern regarding the order #********** - Powder Shading at Microblading powder brows refund status. I am sorry for any confusion here.
  
  Upon checking, I could see that under this shopping cart #****-147831-282957, you have made two purchases #********** and #********** for total value $169.83 ($164.05 Groupon credits and $5.78 credit card)
  
  The order #********** you are referring to was in total "$131.58". Out of which $5.78 you have used credit card to pay and remaining amount $125.8 have been paid from Groupon credits.
  
  Hence, we have credited $125.8 back to your credits and $5.78 back to your credit card you used to make this purchase. ARN reference number of refund processed "***********************". I hope this clarifies your confusion.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon offer on 3/22/24 for a massage Ata local spa. I attempted to schedule the appointment and the business said they would not schedule me. I spoke with *******. I contacted groupon on 9/4/24 and requested a refund. I was told in the chat that it would be looked into and processed. It has been over the 7 days they said to wait and I have heard nothing. I contacted them again and have heard nothing. The business says that if I'm ineligible for a massage then I will receive a refund. I want my refund as promised.

  Business Response

  Date: 09/26/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your Groupon for Best ***** Day Spa.
  
  I sincerely apologize for the inconvenience you've experienced with your Groupon purchase and the difficulties in scheduling your appointment.
  
  After reviewing our records, I can confirm that your refund was successfully processed on September 25, 2024. You should have received an email confirmation shortly after this was issued. If you havent seen it, please check your spam folder, as it may have been routed there.
  
  Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. It can take a few days for your bank to process the funds and post them to your account.
  
  Ive also sent you a direct email with more specific instructions regarding your refund. If you have any additional questions or need further assistance, please dont hesitate to reply to that email.
  
  Thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 tickets on Groupon website for a concert on Feb. 13 2024 doobie brothers but it was cancelled and they didnt inform us about changes on their website. No email, no calls. I have been in constant communication with them and tried several attempts to resolve but to no avail

  Business Response

  Date: 09/26/2024

  Hi Jet *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the inconvenience you've experienced regarding your tickets for the *************** concert. I understand how frustrating it can be when events are canceled without proper communication.
  
  After checking our records, I can confirm that your Order #********** was refunded to Groupon Bucks on September 22, 2024. You should have received an email confirmation shortly after the refund was processed. If you havent seen it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  The Groupon Bucks are available for use in your account immediately and can be applied to eligible purchases on our site until they run out. You can check your balance by signing in at *************************************************************** and looking in the top right corner of the page.
  
  Thank you for your understanding and patience as we resolve this matter. If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jet *********

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 tickets for a total of $207.00 for King ********* Fare on 9/13/24 through ************************** and I received 2 Redemption Codes. When going to redeem the codes to purchase the tickets, both codes were invalid. I was unable to find a working customer service number for ********************** and was only able to communicate using AI. When I explained the issue, I was given 2 different redemption codes which were also invalid. Groupon is not resolving the issue and essentially says it's out of their hands. I purchased $207 worth of tickets using Groupon's official site and received nothing in return.

  Business Response

  Date: 09/26/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your order for King ********* Faire.
  
  We sincerely apologize for the inconvenience you've encountered with the redemption codes and your difficulty in reaching our customer service.
  
  We understand that you may prefer phone support, but at this time, we do not offer this service. However, we are available to assist you 24/7 through our chat and email support. You can reach our customer support team anytime via this link: ******************************************
  
  We have also noted that you have officially filed a dispute with ****** concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.
  
  Please rest assured that our *************************** is here to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with ******, they will guide you on how to resolve this matter.
  
  Thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support