Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Product Name: **** Chromebook Spin 512 R853TA-P3R1 Date of Purchase: November 08 I have not received the item I ordered. Item: Refurbished **** Chromebook Spin 512 R853TA-P3R1 12" 64GB,Black (Scratch Dent) 8GB 64GB 12 Inches DDR3 SDRAM Chromebook Please let Groupon provide the product S/N.

  Business Response

  Date: 09/26/2024

  Hi Zhigang,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Thank you for reaching out to us regarding your order (Order Number: **********) for the **** Chromebook Spin 512 R853TA-P3R1. I sincerely apologize for the inconvenience caused.
  
  To address this issue effectively, we have forwarded your concerns to the third-party Marketplace merchant running the deal. We've sent them the information you provided to us, which you can review below:
  
  * Your Order Issue: Order not received
  * Your Request: Update on the status of the order
  * Your Order Details: GG-2NLC-YH4P-2GK6-1NMM
  
  The Marketplace merchant will contact you via email within one working day to provide you with an update.
  
  Thank you for your patience and understanding. If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought two Groupon for interior car cleaning went to the location only to find out there is no such place place vacated decorations are hanging in the store window two complaints to Groupon regarding this first attempt nothing was made second attempt they told me the employers were sorry and I should call them back and though theyll be available for to make an appointment when I did, the phone was disconnected

  Business Response

  Date: 09/26/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your Groupon for interior car cleaning. I understand how frustrating it must have been to find the location vacated and to have difficulty reaching them.
  
  After checking our records, I can confirm that your refund was successfully processed on 09/14/2024. You should have received an email confirmation shortly after the refund was issued. If you havent seen it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. It may take a few days for your bank to process the funds and post them to your account.
  
  Ive sent you more specific instructions regarding the refund in my direct email. If you have any further questions or need assistance, please dont hesitate to reply to me there.
  
  Thank you for your understanding.
  
  Best regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for 6 people for 2 hours of bowling with free shoe rental at ******* through Groupon. Not until the purchase went through did I see the location in my area was not listed, with the closest location being 14 hours away. I unfortunately cannot afford to take my daughter and her friends bowling for her birthday, her only request, after purchasing the $84 Groupon. I requested a refund within 15 minutes after the purchase went through and was denied as I was told it was final sale. This is absolutely ridiculous and ruined my daughters birthday. Im a single mom and I dont have money to throw away. They should not be so cruel.

  Business Response

  Date: 09/26/2024

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and disappointment youve experienced regarding your recent Groupon purchase for Bowlero.
  
  Upon reviewing your account, I see that you successfully redeemed your voucher on September 14, 2024. I hope you were able to enjoy the bowling experience, even if it didnt go as planned initially.
  
  If theres anything else we can assist you with or if you have any further concerns, please dont hesitate to reach out. We appreciate your understanding and support.
  
  Warm regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28th I used the Groupon app on my phone to purchase a boat ride in ********** to go whale watching with my family. As I submitted my payment the screen on my phone went blank, therefore I went back and resubmitted the payment. The next day when I checked my account my account was deducted $236 twice. I contacted my bank and asked them to stop payment on one of the charges since it was an accident and I did not intend to purchase this excursion twice. The excursion was for a specific date and time, so there is no way I could do this twice...it was for a specific time. The bank understood and refunded my money on July 30th. Fast forward to August 27th and they took the $236 back out of my account without any notice. I contacted the excursion place explaining what happened and they said that it was out of their hands and I would need to contact Groupon. After searching their website I finally found an email contact that got back to me later that day that told me that it was in their refund policy that it was not possible to give me back any money. I explained that I did not want two of the excursions and it was their technology that glitched, this gave a reply with sorry we do not do any refunds. I just simply want my money back.. if it was only a few dollars, I would probably not be as upset, but this is upsetting since not only did I lose the money, but I also would never be able to use this item even if I wanted to! I have screen shots of my bank statements and the Groupon email correspondence as well. Thank you for your time.

  Business Response

  Date: 09/26/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I wanted to personally address the recent issue with your purchase for ********************. We sincerely apologize for the frustration this situation has caused you.
  
  I understand that you encountered an issue with your whale-watching excursion purchase, leading to a double charge. As per the fine print of this deal: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Unfortunately, since the date has passed, we are unable to issue a monetary refund.
  
  I understand your circumstances and want to make this right for you to help resolve this matter, we have made a one-time exception and issued the full value of your voucher, $236, as Groupon Credits to your account *********************** These credits are available for immediate use and do not expire, allowing you to apply them toward nearly any purchase on our site.
  
  To view your Groupon Credits, please go to the top-right corner of your My Groupons page, where youll see your credits balance. At checkout, simply check the box next to Apply available Groupon Bucks, and your credits will be applied.
  
  We hope this resolution addresses your concerns, and we appreciate your understanding. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Thank you for choosing Groupon.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/24 unauthorized charges totaling $684 were made to my Groupon account using my saved debit card. On 7/1/24 I notified Groupon of this fraud. I notified my bank who gave me a provisional credit. On 9/6/24 my bank revoked the provisional credit stating that Groupon notified them I had already been "refunded." Huh? No credit was ever issued to my bank. Nearest I can figure the "purchaser" (not me!) "traded in" their first purchase then used the "Bucks" to purchase something else. Why they chose to steal my money in such a convoluted fashion is beyond me but I'll bet Groupon is perfectly aware of how these people operate. 6/30/24 1:59 pm email: 60 units of ***** purchased for $400.50 40 units of ***** purchased for $283.50 6/30/24 2:40 pm email:************* ticket $529.45 6/30/24 2:42 pm email:************* ticket $138.95 The information on Groupon is as follows:20, 40 or 60 Units of ***** at **************** Purchased on June 30, 2024 Item # ********** Refunded on June 30, 2024 ARN (Acquire Reference Number) noneExchange Amount $529.45 Groupon Bucks $154.55 **************** 20, 40 or 60 Units of ***** at **************** (Up To 44% Off)Purchased on June 30, 2024Item # ********** Refunded on June 30, 2024ARN (Acquire Reference Number) noneExchangeAmount $529.45Groupon Bucks $154.55 ************* Tickets Purchased on June 30, 2024 Item # ********** Redeemed on July 5, 2024 Unit Price$138.95 Order Total$138.95 Groupon Bucks-$138.95 Paid To Groupon$0.00 ************* Tickets Purchased on June 30, 2024 Item # ********** Redeemed on July 5, 2024 Unit Price$529.45 Order Total$529.45 Groupon Bucks - Trade-In$529.45 Groupon should have recognized suspicious activity given I've only ever purchased locally and these were out of state. But no. I got push back and nonresponsiveness, made a liar out of me to my bank, time, energy, anxiety. Shame on you.

  Business Response

  Date: 09/26/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand your concern regarding the unauthorized charges on your Groupon account. I sincerely apologize for the distress this situation has caused you.
  
  The security of our customers is our highest priority, and we employ industry-standard tools and practices to safeguard your information. You can read more about our privacy and security policies here: *******************************************.
  
  After reviewing our records, I can confirm that your refund of $684 was successfully processed on September 24, 2024. Please note that refunds issued to a credit or debit card may appear as a refund from Groupon, Inc., and it can take your bank a few days to properly route the funds back to your account.
  
  Ive also sent you a direct email with more specific instructions regarding your refund. If you have any additional questions or concerns, please feel free to reply to that email.
  
  Thank you for your understanding, and we appreciate your patience as we work through this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a duplicate of ********. Groupon is advising me to file complaint using the correct email address ******************* We purchased what we thought was an all inclusive vacation package. We confirmed with a few Groupon employees that that was the case. We arrived at the hotel and learned we were not all inclusive. When asked if we could pay to upgrade to all inclusive the price was higher than advertised rate on **********. We asked the front desk about this, and they were unable to provide response. Note.. the rate they gave us which was more did not take our Groupon into account. We asked for additional clarification but were unable to get any. We departed the hotel and checked into an alternate accommodation. We have been working with Groupon trying to get a refund but I went in circles for a while, now they just stopped responding to me. I contacted the resort and spoke to management, asking if the money can be used for future travel. They advised they have received no money from Groupon so they are unable to provide any type of voucher.

  Business Response

  Date: 09/29/2024

  Hello Charles,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for reaching out and sharing your concerns. I understand how disappointing this situation must be, especially after looking forward to your vacation.
  
  I want to clarify that the offer page did provide separate options for the "Junior Suite" and "All-Inclusive Junior Suite." It appears that the option you selected was for the Junior Suite, which does not include the all-inclusive services. We confirmed this with the hotel, and they have also noted that your choice was correctly processed.
  
  Regarding the upgrade to an all-inclusive package, I understand that the price quoted by the hotel was higher than expected. Unfortunately, since the original selection did not include those services, we cannot issue a refund for the difference.
  
  I regret that your interactions with Groupon support have not met your expectations. If you have further questions or need assistance with another issue, please feel free to reach out. We value your feedback and are here to help.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/30/2024

   
  
  Complaint: 22272829
  
  
  
  I am rejecting this response because:   When I initially contacted the business they had not received any money Groupon.     Where is the original money  I paid?   That’s what I want refunded.   The service was not provided.  We did not check into the hotel.
  
  
  
  Sincerely,
  
  
  
  Charles Devlin

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  does not allow other businesses to advertise the same product for the same price. Monopolizing the website giving advantage to only certain merchants

  Business Response

  Date: 09/23/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your concerns. I understand how frustrating it can be to feel like certain businesses have an unfair advantage.
  
  Please know that Groupon serves as a platform connecting customers with our partner merchants. For issues related to advertising and pricing policies, it would be best to reach out to our dedicated Merchant Support team. They can provide you with more specific assistance regarding your concerns.
  
  You can contact them at ********************************************************************.
  
  I appreciate your understanding, and if you have any other questions, feel free to ask!
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased six tickets through Groupon to visit ******************/Water Country ***. The tickets have an expiration date of use until November'2024. However, when we were in ************, ** September 2-5 the park was closed. I notified Groupon of the park being closed during our stay and requested a refund, unfortunately after attempting to communicate with multiple representatives no one was able to assist me in rectifying this situation.

  Business Response

  Date: 09/26/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration youve experienced regarding your tickets to ****************** & Water Country *** ************. I understand how disappointing it must have been to find the park closed during your visit.
  
  I would like to clarify that our deal page encourages customers to check the merchants hours of operation before planning their visit. You can find this information at the following link: ****************************************************************. I regret any confusion this may have caused.
  
  For deals like this, purchasing a ticket reserves a spot exclusively for you. This means that the merchant has secured a place or capacity specifically for you, and no other customers can take that spot. As a result, we are unable to process refunds for these deals, as they guarantee your place. This helps to make sure for our customers that the merchant will honor the discounted deal and that your place is guaranteed.
  
  If you have any other questions or need further assistance, please feel free to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22271474
  
  I am rejecting this response because:

  Good morning,
  
  There was nothing available that stated the park was closed during the week and the expiration date on the tickets are in November2024. We booked are trip and purchased our tickets with the expectation that our family could enjoy the park. It is very disheartening that Groupon is not willing to accommodate us in anyway to refund or reissue the tickets to use later. I would like to speak with someone that is willing to address this issue. Thank you in advance for your time.
  
  Regards,
  
  ****** ****
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three deals from Groupon. Here are the order numbers:1. Order # ********** - TopView *** Sightseeing, 2 people 24 hour unlimited downtown and uptown hop on hop off - $90.00 2. Order # ********** - TopView *** Sightseeing, 1 people 24 hour unlimited downtown and uptown hop on hop off - $45.00 3. Order # ********** - TopView *** Sightseeing, 4 people 24 hour unlimited downtown and uptown hop on hop off - $180.00 I visited *** on Wednesday September 28th, 2024. We hopped on the bus around 12:30ish and hopped off on ************. We hopped on again around maybe 3ish and we were told to get off. It was 4pm. The driver said the bus has stopped the tour. I showed him my Groupon and he said he couldn't help me. I told him its unlimited. I was extremely disappointed that I came all the way from *********, ** to enjoy a tour for 24 hours. I paid $315.00 to Groupon. Groupon has been contacted about this issue. They told me to contact TopView. ******* has a lot of bad reviews, read their comments on Instagram. I didn't even redeem one of my deals because of the fake advertisement. I am now home in *********, **. I do not plan on visiting *** anytime soon. I do NOT want Groupon credit. I am requesting a refund back to my debit card, the original form of payment.

  Business Response

  Date: 09/23/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I understand how frustrating it can be when expectations dont align with reality, especially during your visit to **************
  
  The Groupon you purchased for the TopView NYC Sightseeing tour offers unlimited hop-on hop-off access for 24 hours, but its important to note that the buses do not operate 24 hours a day. The offer page does indicate to "please consult tour schedule for hours".
  
  For example, the "Hop-On Hop-Off Downtown" is scheduled daily 8:00am - 5:45pm. This means if you started your tour around noon, you would have unlimited access until noon the next day, but not beyond the end of the daily schedule.
  
  I understand this may not be the answer you were hoping for, but please know that we appreciate your feedback and will continue to work to improve our offerings.
  
  If you have any other questions or need further assistance, please feel free to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon in June 2024 for a haircut with Volume Salon, and after 5 calls to their listed number on the Groupon voucher, I have not recieved a call back to schedule my service. I contacted Groupon who have not yet offered any refund or resolution outside of me continuing to call a business that will not pick up or return my call. This Groupon expires in 10 days and I am frustrated that the company clearly doesn't want to honor the Groupon, and Groupon , the company that offered this voucher, is doing nothing.

  Business Response

  Date: 09/23/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out regarding your experience with the Groupon for Volume Salon. I understand how frustrating it can be when you're unable to schedule your service, especially as your voucher nears expiration.
  
  I want to assure you that after your initial report on September 8th, our team confirmed that the salon was open and available for appointments. Additionally, I see that your voucher shows it was redeemed on September 12th, which suggests that your issue may have been resolved.
  
  If youre still experiencing any difficulties or if you have further questions, please let us know. We're here to help.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support