Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,326 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased three deals from Groupon. Here are the order numbers:1. Order # ********** - TopView *** Sightseeing, 2 people 24 hour unlimited downtown and uptown hop on hop off - $90.00 2. Order # ********** - TopView *** Sightseeing, 1 people 24 hour unlimited downtown and uptown hop on hop off - $45.00 3. Order # ********** - TopView *** Sightseeing, 4 people 24 hour unlimited downtown and uptown hop on hop off - $180.00 I visited *** on Wednesday September 28th, 2024. We hopped on the bus around 12:30ish and hopped off on ************. We hopped on again around maybe 3ish and we were told to get off. It was 4pm. The driver said the bus has stopped the tour. I showed him my Groupon and he said he couldn't help me. I told him its unlimited. I was extremely disappointed that I came all the way from *********, ** to enjoy a tour for 24 hours. I paid $315.00 to Groupon. Groupon has been contacted about this issue. They told me to contact TopView. ******* has a lot of bad reviews, read their comments on Instagram. I didn't even redeem one of my deals because of the fake advertisement. I am now home in *********, **. I do not plan on visiting *** anytime soon. I do NOT want Groupon credit. I am requesting a refund back to my debit card, the original form of payment.
Business Response
Date: 09/23/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your experience. I understand how frustrating it can be when expectations dont align with reality, especially during your visit to **************

The Groupon you purchased for the TopView NYC Sightseeing tour offers unlimited hop-on hop-off access for 24 hours, but its important to note that the buses do not operate 24 hours a day. The offer page does indicate to "please consult tour schedule for hours".

For example, the "Hop-On Hop-Off Downtown" is scheduled daily 8:00am - 5:45pm. This means if you started your tour around noon, you would have unlimited access until noon the next day, but not beyond the end of the daily schedule.

I understand this may not be the answer you were hoping for, but please know that we appreciate your feedback and will continue to work to improve our offerings.

If you have any other questions or need further assistance, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/11/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in June 2024 for a haircut with Volume Salon, and after 5 calls to their listed number on the Groupon voucher, I have not recieved a call back to schedule my service. I contacted Groupon who have not yet offered any refund or resolution outside of me continuing to call a business that will not pick up or return my call. This Groupon expires in 10 days and I am frustrated that the company clearly doesn't want to honor the Groupon, and Groupon , the company that offered this voucher, is doing nothing.
Business Response
Date: 09/23/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding your experience with the Groupon for Volume Salon. I understand how frustrating it can be when you're unable to schedule your service, especially as your voucher nears expiration.

I want to assure you that after your initial report on September 8th, our team confirmed that the salon was open and available for appointments. Additionally, I see that your voucher shows it was redeemed on September 12th, which suggests that your issue may have been resolved.

If youre still experiencing any difficulties or if you have further questions, please let us know. We're here to help.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an online Groupon account and someone hacked my email and was able to sign into multiple website and or apps I have on my phone. They seem to have purchased tickets for an amusement park in ****. I live in ********. The charges went against my debit card however thankfully I was able to change my info and keep them from using the tickets purchased. I reached out to Groupon customer service and they refuse to refund the tickets eventhought I reported it was fraud. They claim they did an investigation how is that possible if they say they found no fraud??? What exactly are they trying to use to prove fraud because I am telling you I don't live in **** I live 7hrs from there and someone clearly purchased the Groupon in ****. I want my refund. This is not acceptable
Business Response
Date: 09/23/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns. I understand how distressing this situation must be for you.

In your initial contact on August 23rd, you requested a refund for the Cedar Point tickets, citing that you were unable to travel due to sickness from COVID-19. Unfortunately, as this was a final sale purchase, we could not accommodate your refund request at that time.

Shortly after, you reached out again, this time stating that you were dealing with a death in the family, which was another reason for your inability to attend. While we empathize with your situation, our policy regarding final sale items remains unchanged, and we were unable to issue a refund.

In your subsequent communications, you mentioned that someone had stolen your phone and made the purchase. More recently, you indicated that your email was hacked, which presents a different scenario. We took your claims seriously and initiated an investigation with our fraud team. After thorough review, no evidence of fraud was found related to this transaction.

I genuinely empathize with your situation, but we must adhere to our policies, which do not allow for refunds on final sale items unless a legitimate issue is verified. Given the circumstances and the lack of evidence for the fraud claim, we are unable to issue a refund for the tickets.

If you have any other questions or concerns, please feel free to reach out. We appreciate your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/24/2024

Complaint: 22270034

I am rejecting this response because: eventhough I reported someone used my account the response from the representative for Groupon made claims and false accusations based off of communication not made by me via the app. I not ever once stated my email was hacked. The issue was my phone being stolen and utilized. I was able to resolve that with my phone carrier. I then reached out to Groupon in regards to this purchase. Which again I would like to illiterate is in ****. I LIVE IN ********!!!! I received communication prior from Groupon that said yall had a breach however I still was called a liar and not asked for anything to support my claim. I would never use Groupon again if this is how they treat their consumers and not protect them against unauthorized use. The purchase was not authorized by me. I have no knowledge of any communication that was made in the app during that time. I requested evidence as well as documentation that shows the investigation proves it was me. Anyone can TEXT CHAT. Not once has this company reached out to me via phone for a conversation. I am still requesting my funds back and will continue to take further action as the purchase was hundreds of dollars and again NOT AUTHORIZED BY ME!!!

Sincerely,

***** *******
Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for the ***************** for a check in date for September 29, 2023. Due to plumbing issues, the hotel refunded me a one night stay. The Hotel stated they refunded Groupon on the **************** Card they provided. Groupon was suppose to refund me. Groupon has refused to issue me my refund. They stated the hotel issued me the refund. The hotel stated the refund was issued on the **************** card that Groupon issues when they made a reservation. Groupon has not issued that payment back to **** have *** dealing with this for almost a year and they have been nothing but rude and unhelpful.I would like my refund issued back to me.
Business Response
Date: 09/23/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out, and I sincerely apologize for the frustration you've experienced regarding your refund for the *****************. I understand how disappointing this situation must be.

It looks like you do not have a Groupon account under the provided email address, so I'll need some more information to get to the bottom of this issue.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed for a refund, with Groupon and ******. I placed a police report, to help me recover the computer that was ordered and mailed to an old address. The police notified while present at the shipped address that it was vacant. I never received the extended warranty and I paid $49.99. Groupon hasn't provided any evidence of the warranty being emailed or mailed to me.
Business Response
Date: 09/23/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I understand that this situation has been frustrating, and I appreciate the opportunity to clarify a few points regarding your order.

Delivery Address: When you placed your order, the address used for shipping was the one you provided at checkout. While ****** is a payment platform, it does not influence the delivery address. According to our records, the item was successfully delivered to the address you specified. Unfortunately, because the item was delivered as arranged, we are unable to process a refund.

Extended Warranty: Regarding the extended warranty you purchased for $49.99, this is a digital voucher that is not mailed out. It is accessible through your Groupon account. If you have not yet found it, please log in to your account to locate your warranty details. It's also important to note that the warranty covers defects and issues with the product, but it is not valid for missing orders.

I understand that you may feel unsatisfied with this outcome, and I regret any inconvenience this has caused. If you have any further questions or need assistance accessing your warranty, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/24/2024

Complaint: 22268043

I am rejecting this response because: This is very inaccurate information presented by this business. Extremely poor customer service. No more business from me.

Sincerely,

****** *******
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/15/24, I purchased a Groupon voucher for a hotel stay in ***********, ** on 8/17/24. When I got there, the hotel declined to honor my voucher as they had no rooms. I had no choice but to find other accommodations. I submitted a refund request that same day, before the voucher expired. I have contacted Groupon numerous times to get my refund and I keep getting the same response "that they still have not heard from the merchant". There was one rep that mentioned that they could not process it because I had filed after it expired, which is a lie. I have offered to call the merchant myself but the **** will not help me as far as information I need to ask of the merchant which leads me to believe they have not reached out to the business at all. I have been given the run around close to a month, I have spend more money as a result of this by having to pay for other lodging. I just want my money refunded so that I do not have to contact or do business with Groupon again. Please help.
Business Response
Date: 09/21/2024
Hi Katy,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustrating experience you've had with your Groupon voucher and the delays in processing your refund. Your concerns are important to us, and I appreciate your patience as we worked through this issue.

I can confirm that our system successfully processed your refund on September 10, 2024. You should have received an email confirmation shortly after the refund was issued. If you havent seen it, please check your spam folder, as sometimes our emails may end up there.

Please note that refunds to a credit or debit card will appear as a refund from Groupon, Inc. It may take a few days for your bank to process the transaction and post the funds to your account. Ive provided more specific instructions regarding the refund in my direct email to you.

If you have any further questions or need assistance, please don't hesitate to reply to my direct email. We're here to help!

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund was processed two hours after filing the BBB complaint.

Sincerely,

**** *********
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 29 I (******** *****) purchased a Groupon to Barefoot Billys in *********** for a 3.5hr snorkeling tour. It had to be canceled due to weather. We were leaving the next day. Barefoot Billies sent an email to Groupon, letting them know that it had to be canceled due to weather and to refund. I have made contact through email several times about the issue with no response. Cost of Groupon was $139.50.
Business Response
Date: 09/21/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the trouble and inconvenience youve experienced regarding your Groupon purchase for the Snorkel Tour at Barefoot ******** This is not the experience we want you to have, and I want to assure you that Im here to help you find a resolution.

To investigate this matter further, could you please provide me with the following details?

- The date and time you were scheduled for the tour
- The address of the location you visited
- The name of the person you spoke with regarding your Groupon
- Any reason given for the cancellation of your Groupon

If you have a screenshot of the cancellation email you received, that would be very helpful as well.

Thank you for your patience, and I look forward to assisting you further.

Best regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2024
Complaint: 22264385

I am rejecting this response because: Unfortunately nothing with this case has been resolved. I sent the info to them that was requested. I am waiting for a response.

Sincerely,

******** Henry
Business Response
Date: 10/19/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any frustration this situation has caused. I understand your concerns, and I want to ensure we address them promptly.

Our team previously sent you an email on October 8, 2024, which included the link and instructions to process your refund request. Ive also sent you a direct email with the same information to assist you further.

If you encounter any issues or have any questions, please feel free to reply to that email. Im here to help and will assist you promptly.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-9-24 I bought 4 vouchers for 104 dollars total from Groupon. To redeem the vouchers the code must be entered into the merchants website. When I followed the detailed instructions and entered each code individually none of them worked. I reached out to the chat on Groupon and they issued new redemption codes to try. Again. None of those codes work. This was a total loss and Im seeking a full refund as there is nothing I can do with these vouchers.
Business Response
Date: 09/21/2024
Hi Eve,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the issues youve experienced with your vouchers. I understand how frustrating this situation must be, and I appreciate your patience as we worked through it.

I have processed a full refund for all four vouchers back to your original form of payment. You should receive a separate automated email confirming this transaction shortly.

Please note that while we issue refunds immediately, it may take a few days for your financial institution to post the credit to your statement. Additionally, refunds are issued for the amount paid, excluding any applied discounts.

If you have any further questions or need assistance, please dont hesitate to reach out.

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/23/2024

Complaint: 22262945

I am rejecting this response because:
While I appreciate the ***** refund for the vouchers, my request was for the total purchase of $104. A bouquet item was automatically added into my cart. I had no intention of purchasing this, and didnt even know it was there, which is why I requested $104 for the vouchers (as it appeared that was the total for the vouchers). I will not be using that bouquet purchase and have asked for that to be refunded as it wasnt even a clear item in my cart that I was aware of. I am requesting the additional ***** to be made whole from this frustrating experience! I was sure to make Groupon aware of my request the very same night I purchased the vouchers on 9/9. So they cannot say the 3 days have passed to provide the full refund amount.

Sincerely,

*** *****
Business Response
Date: 09/26/2024
Hi Eve,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration youve experienced regarding your order.

After reviewing our records, I can confirm that your refund of $14 was successfully processed on September 23, 2024. You should have received an email confirmation shortly after this refund was issued. If you havent seen it, please check your spam folder, as our emails may occasionally end up there. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc.

Please keep in mind that it can take a few days for your bank to process and post the funds to your account.

I hope this information clarifies the situation. If you have any further questions or concerns, please dont hesitate to reach out.

Best regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Initial Complaint
Date:09/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 8th 2024 I went on groupon to buy tough mudder tickets for myself and 3 other friends. They took the money out of my account twice and then put one amount back in which I thought was weird they double charged me. As I tried to register for the tough mudder and put the redemption codes in, none of the 4 would work. I contacted an agent who told me she could not help me as its September 9th and I bought them on the 8th evening and its been 24 hours which it wasnt exactly 24 hours yet. I talked to a different agent who understood that the codes were showing an error to which I sent screenshots, she told me to try new codes and it still did not work.. she told me that at this point there is nothing else she can do and Id have to wait 7 business days for someone else to contact me. I explained that the event would have passed by then and I am out ****** USD (****** CAD) and cant even attend the event I just paid for, to which I asked for a refund to and there wasnt a response except that she is sorry for the inconvenience. I would like a refund for the event. All chats with the agents are recorded by the employer, which also included screenshots of the error code.
Business Response
Date: 09/23/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly empathize with your frustration regarding the Tough Mudder tickets and the issues you faced during the redemption process.

I understand that you believe you were charged twice and encountered problems with your codes. However, I would like to clarify a few important points regarding your situation:

Double Charge: Upon reviewing your account, I see that while it may have appeared as though you were double charged, the initial charge was reversed shortly after. This can sometimes happen during the transaction process, but rest assured that the correct amount was ultimately processed.

Redemption Issue: When you initially contacted our support team, you mentioned that you were unable to redeem your codes because you did not realize you had purchased tickets for the **** version of Tough Mudder, not the Canadian version. This indicates that the issue was related to the details of the purchase rather than a malfunctioning code.

Refund Policy: Our refund policy clearly states that deals are refundable only on the day of purchase. Since your purchase was made on September 8, 2024, and you contacted us on September 9, this falls outside the refundable timeframe as per our policy.

Escalation Response: I appreciate your patience as our internal team reviewed your case. Although we informed you that it might take up to 7 business days for a response, Im pleased to note that our team got back to you within 12 hours, confirming that your codes were valid and functioning properly.

While I completely understand your disappointment, we are unable to process a refund for this purchase due to the reasons mentioned above.

If you have any further questions or if there's anything else I can assist you with, please feel free to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/29/24 I purchased what should have been an activation code for the Rosetta ***** website from a vendor on the website item #********** for ******. I received an email from the vendor with a link for a cloud drive to download software. the software is a pirated copy of software they no longer use. I contacted the vendor and he said ok to refund me and he said ok. I informed Groupon they said they would look into it. with no response after 7 days, I started a chargeback with my credit card company. I was declined by Groupon 2 times even though I have an email from the vendor saying they would refund me and they knowingly let a vendor sell pirated software that is illegal. I followed up with them 2 times and was told that I needed to talk with my credit card company. They don't even dare to say to me they will not refund me like a coward.
Business Response
Date: 09/10/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to extend our sincerest apologies for the inconvenience you have experienced with your recent purchase.

I wanted to inform you we have received notification that you have officially filed a dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our Customer Support team is here to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute has been initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused. If you have any further questions, please dont hesitate to reach out to us.

Regards,

*********************************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.