Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,853 total complaints in the last 3 years.
1,324 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We need help contacting and recieving a refund from Groupon *** as their website does not have any contact information available. I purchased a Groupon for a couples massage and when looking to book the appointment, found out that the phone number had been disconnected. On September 4th, we decided to go in person to book the appointment and realized that they have been closed for renovations since June and will not be open before our Groupon expires on September 18th. We were hoping to get a refund, so we tried looking on the groupon app and on the website for a way to contact Groupon Support. The company's ************* loops consumers into looking at the voucher and pressing "Manage Voucher" which leads back to the support help page. Looking further into that support page, it say there should be an "edit or cancel order" button but their image of the button is from a much older version of their website or app which is no longer available. There is no email, customer chat system or way on their app or website to reach out to Groupon as a company. We even emailed ******************************************* having found that email on an alternate website, but we recieved no answer, a screenshot of this email is attached. I have provided screenshots of our voucher, the voucher receipt with the amount paid, the support page, the business's Groupon page and a photo of the business's front window stating they are closed and uncontactable.The business is called Vogue Day Spa at the address ********************************* and their phone number is ********** which is disconnected.With no way to contact either the massage business and Groupon, I have been robbed of $116. I'm inquiring for a way to report that Groupon as a company needs some accountability as a business to have better accessibility for their customers to report businesses closed and inquire for refunds / canceling purchases. Hopefully I am somehow able to get a refund for this order myself, it is very disheartening.
Business Response
Date: 09/14/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you were unable to redeem this voucher "VS-T2JN-PTCX-PCHS-6H9P" as the merchant was closed and will be remained closed till the expiration date. I am sorry for this experience you had with us.

To make the situation right, I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Please let me know if there's anything else I can do for you.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote groupon about a refund on these unused airport parking that I purshased,. Ive written twice. I wrote another August 2024. I have not received any response. There is no way to contact over the phone emails are going unanswered. I need some help. ***************.
Business Response
Date: 09/11/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I sincerely apologize for the delay and inconvenience you've experienced with your refund request for the unused airport parking voucher.

We understand that you may prefer phone support, but at the moment, we do not offer this service. However, we are available to assist you 24 hours a day through our chat or email support. You can reach out to our customer support team at anytime via chat and email using the link: ******************************************

To address your concern, although the vouchers have expired I've just cancelled both the orders and issued a refund in Groupon credits to your account. ********************** credits are simple to use and never expire, allowing you to find another great deal at any time. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your patience, and once again, I apologize for any inconvenience this may have caused.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items from Groupon and they were sent to the wrong address even after the correct address was put in at the time of the order. I placed the order on 8/31/24 and have reached out to Groupon at the time that I received a message that it was delivered to the wrong address on 8/5/31 . Ive reached out to them a couple of times since then and the response was for me to go to the wrong address and see if I can retrieve the package. I responded with, Im not putting my life in danger for a mistake Groupon made. I just want a refund at this time. These are other items that were in that order. ********************** and **********************. Ive communicated this to Groupon and their resolution is for me to go to the old address and try and retrieve the item. I responded with, Im not putting my life in danger for their mistake. Please help me with a refund.
Business Response
Date: 09/14/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding these two orders : ********************** and ********************** which was delivered wrong address and you are requesting for a refund.

Upon checking, I can confirm that the order number "**********************" has been already refunded to your original form of payment on 09/08/2024 for the value "$13.58". Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Regarding the order number: ********************** - #********** (Barefoot Water Skin Shoes Aqua Socks Quick Dry Fr Beach Swim Surf *********** Other), I am escalating it to the concerned team as it is third party deal for further assistance.

* Your Order Issue (ex: Defective Item): A customer placed an order with ********************** on August 31, 2024, but the items were mistakenly delivered to the wrong address, despite providing the correct address at the time of purchase. The customer was notified on August 5, 2024, that the package was delivered to the incorrect address.
* Your Request (ex: To Return/Refund): Refund
* Your Security Code: GG-JJV2-FN44-37ZX-PZVR

The Marketplace merchant will contact you via email within one working day from today.

Thank you for understanding!

Regards,
****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 09/16/2024

Complaint: 22257604

I am rejecting this response because the total issue is not resolved yet.
Sincerely,

****** *****
Business Response
Date: 09/26/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding the orders which was delivered wrong address and you are requesting for a refund.

Upon checking, I could see that our Goods Merchant has responded to you on 16th September, 2024 as below:

"Hello, this is the customer service team from the third-party merchant sgdlholdings under Groupon about item Barefoot Water Skin Shoes Aqua Socks Quick Dry Fr Beach Swim Surf *********** Other.
We are so sorry to bother you that we just received your email/request as technical issue.
I am sorry for this issue. But I see that the tracking number ********************** and it says 2024-09-09 14:01
**********, PA *****, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 2:01 pm on September 9, 2024 in **********, *********
In order to save your time and money, in this case, pls kindly contact to post office to get more information.
Hope you can get it soon and sound"

As stated by them, please contact to post office to get more information on this issue. Please do not hesitate to reach us back, if there is anything else we could help you with.

Thank you for your understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sells groupons to customers where the merchants are not reachable or they tell they are not honoring groupon.Then customer service is arrogant and gives runaround until customer gives up.This is purely a cheating and scam to fool customers.
Business Response
Date: 09/10/2024
Hi Manoj,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the difficulties youve encountered with your recent Groupon experience. Its concerning to learn about the issues youve faced with merchants and our customer service, and I apologize for any frustration this may have caused.

To address your concerns, we have been unable to locate any purchases associated with the email address ******************** in our system. To assist you further, I have sent a direct email to the address you provided, requesting additional information about your vouchers and recent transactions.

Please check your inbox (and possibly your spam/junk folder) for this email and respond at your earliest convenience. This will help us to investigate the matter thoroughly and resolve any issues youre facing.

Thank you for your patience and understanding. We are committed to resolving this situation to your satisfaction.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2024

Complaint: 22257547

I am rejecting this response because: I am still waiting for them to resolve the issue. Have responded to them, awaiting response back.

Sincerely,

***** ********
Business Response
Date: 09/26/2024
Hi Manoj,

Thank you for reaching out to us through the Better Business Bureau.

I sincerely apologize for the delay in addressing your concerns regarding your expired facial Groupon voucher and for any inconvenience this may have caused.

Upon reviewing your case, I can confirm that our concerned team responded to your request via email on August 30, 2024. For your convenience, I am including the details of that email below:

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello,

Thanks for your kind patience.

We've checked out the business for you and we can confirm that the merchant is actively honoring vouchers and providing the service.

Here are the redemption instructions to follow:

1. Pull up the voucher with our mobile app (or print it out).
2. Appointment required, visit ********************************** to make your appointment.
3. Present voucher upon arrival.
4. Enjoy!

If you still need any help, please reach out to our *************************** by visiting ******************************************************************** or *****************************************************************.

Regards,
Groupon Merchant Operations

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Should you require any further assistance or have any more questions, please do not hesitate to reach out to us directly. We are here to help and ensure that your experience is as smooth as possible.

Thank you for your understanding and patience.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2024

Complaint: 22257547

I am rejecting this response because, because they are giving run around. Their merchant is not honoring even basic Groupon premise to honoring face value, which Groupon has been promising for ever.
Below is my response back to Groupon:
====================================
Hi Groupon Customer Support- Thanks for trying to resolve this issue,but as expected, after a lot of follow-ups I finally got a hold of the merchant. And as expected they are not accepting expired coupons and on top of it they are not even honoring the face value of Groupon.
I don't know what arrangement you have with them, but surely they were very upset with a groupon.
I am not sure why you are still fighting on this, when I have been a Groupon member for so long and I have never pushed to get a refund.
Thanks,
Manoj
============================
Is their way to escalate / expedite, please let me know. For 50 dollars I have been trying to resolve this for last 2 months.
Sincerely,

***** ********
Initial Complaint
Date:09/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AROUND AUGUST 5, 2024 I PURCHASED A VOUCHER FOR AN OIL CHANGE . ON AUGUST 7 I TRIED TO CANCEL SAID VOUCHER BECAUSE OF REASONS OUT OF MY CONTROL. I HAVE BEEN TRYING TO CANCEL SINCE THEN ON THEIR WEBSITE AND HAVE NOT BEEN ABLE TO GET THROUGH FOR THE CACELLATION UNTIL RECENTLY. NOW THEY ARE TELLING ME THAT I AM PAST THE CANCELLATION PERIOD AND TO USE IT MYSELF OR GIFT IT TO SOMEONE. I DO NOT OWN A CAR AND THERE IS NO ONE I KNOW OF THAT I WANT TO GIFT IT TO .THE VOUCHER WAS FORA FRIEND (WHICH I HAVE VERY FEW OF)WHO JUST DIED RECENTLY. SO I HAVE NO USE FOR THE THING . THEY USED TO GIVE GROUPON BUSK IN LIEU OF REFUNDS .I HAVE TRIRD TO CONTACT THEM IN REGARDS TO DOING THIS INSTEAD ,LIKE TRYING TO CANCEL I CANNOT GET THROUGH ON THE WEBSITE OR MOBILE APP TO DO SO. I WILL TAKE THE SAME AMOUNT I GROUPON BUCKS IF I COULD CONTAC. SOMEONE. ANY HELP WOULD BE GRATEFUL. . AFTER SEEING THEIR RATING THIS WILL PRBABLY THE LAST DEALING WITH THEM. THEY WERE NOT LIKE THIS BEFORE. AND THEIR CUSTOMER SUPPORT IS A REAL JOKE IF THATS WHAT THEY WANT TO CALL IT.
Business Response
Date: 09/10/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to extend my sincere apologies for the inconvenience you have experienced with canceling your voucher and for the difficulties you've faced in contacting our support team. We understand how frustrating this must be, especially given the circumstances surrounding the voucher.

In light of your situation, and as a one-time exception, we have issued a refund in the form of Groupon Bucks to your account. The bucks are available to spend immediately, never expire, and are valid against almost anything on our site. You can see your available bucks in the top-right corner of your My Groupons page, where it says 'Groupon bucks balance'.

When making a purchase, you can apply your Groupon Bucks at checkout. Simply check the box next to Apply available Groupon Bucks under Payment Method, and the amount in your account will be deducted from your total.

If you require any further assistance or have additional questions, please do not hesitate to contact us.

Thank you for your understanding.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************
Initial Complaint
Date:09/08/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A purchase was made to Groupon on 9/7/24 in the amount of $186 which I can only determine was done by my 2 year old son who is not an authorized user on my debit card nor do I think he had any intention or knowledge of what he was doing when playing with my phone for this Groupon. I reached out to Groupon immediately and they are telling my its final sale even though I have informed them this is fraud. I requested to escalate and later that night I received an email from the supervisor with the same copy and paste response. This is horrible practice and customer service and a down right scam, I need a refund. Please help me!
Business Response
Date: 09/10/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the trouble you encountered with this situation.

I reviewed the chat in reference and see that you have confirmed that you were viewing this offer. While we understand that this purchase might not have been international, but we're unable to consider this as an unauthorized fraudulent purchase.

I'm really sorry but I would have to reiterate this sale is final and we will not be able to provide any cancellations in this case.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried a few times to redeem my order with no success and not enough information on how to proceed and know clearly made information on what to do on the website after you go on the website
Business Response
Date: 09/10/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're facing some issues with completing redemption for your recent order.

I reviewed your account and see that you had contacted our team and we had responded to you recently.

For your convenience, I'm including the redemption steps again below:

1. Pull up the voucher with our mobile app (or print it out).
2. Online registration required, visit *******************.
3. Select the exact product (and number of pills) that you purchased with your voucher.
4. After selecting your product, you are prompted to go through the online order (which is easy and takes most users 5 minutes).
5. Enter your redemption code found in the middle of your voucher into the COUPON CODE field at checkout.
6. If you have any questions, the Support Team at email ****************** responds 7 days a week (within 1 hour of your email).
7. Enjoy!

You can find a copy of your voucher attached in our previous support request, which you can find with the id ********.

Since BBB is a public forum, we should not be sharing your redemption code here, so I request you to please check the previous case.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased on the Groupon website Around June 13th 2024 a tickets for $ ****** to A flight ****** in ********** near *********** while I was visiting the city. The Groupon as an expired date of September 12th 2024. I'll later on discover you have to be 200 lb but I'm 222 lbs at the time, I later on left **********. I was trying to cancel the Groupon but I realized that it shows it has been redeem on July 2nd 2024. I have never used or redeem the groupon and I dont understand why. Since August I have been trying to been more than 2 weeks I have been contacting Groupon. they told me that I received a refund and they need to escalate, that it would take 7 Business days. it's been more than 2 weeks going into 3 weeks now and I haven't heard from them. this Groupon is said to expire September 12th so I need to take action.
Business Response
Date: 09/07/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are seeking urgent assistance regarding the Groupon you purchased for a flight ****** in ********** for $217.89 on June 13, 2024. The Groupon was valid until September 12, 2024. However, you noticed it shows as redeemed on July 2, 2024, despite not using or redeeming it. Additionally, the flight ****** has a weight limit of 200 lbs, while you weigh 222 lbs, preventing you from using the Groupon. I apologize for any trouble this has caused.

Upon reviewing the issue with the merchant, I found that our resolution team has approved your refund request. Unfortunately, the refund process failed because a dispute or chargeback was filed against this order.

If you have officially filed a charge dispute with your financial institution, the next step is to work directly with them to resolve the matter. Our Customer Support team is available to assist with your Groupons, but once your financial institution is involved, we must allow their process to conclude.

If you have resolved the dispute, please reply to this email with the dispute closure letter from your bank so that we can assist you further.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing a complaint against Groupon for an order of ******** tickets. I paid $363.90 for tickets to the ************* performance, but I received tickets for a theater in the ** instead. This error ruined a trip my husband and I took to celebrate our 35th anniversary, as we were unable to attend the show.Initially, I hoped Groupon would correct this by issuing new tickets, but they refused to assist and seemed indifferent. ***********, the third-party vendor, also refused to help and directed me to dispute the charge with my bank.Groupon has refused to resolve the issue or provide a refund. As the problem originated with Groupon, I believe I am entitled to a full refund. I am submitting this complaint to the Better Business Bureau in hopes of a resolution.Thank you for your attention.Sincerely,*************************** Order #********]
Business Response
Date: 09/07/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First and foremost, I want to extend my sincerest apologies for the inconvenience and frustration you've experienced with your recent purchase.

I wanted to let you know that we have received notification of your dispute with your financial institution regarding this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please be assured that our Customer Support team is available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Thank you for your understanding, and once again, I apologize for the trouble this has caused. If you have any further questions, please do not hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2024

Complaint: 22247950

I am rejecting this response because:

******** tickets I purchased from Groupon. They responded that they cannot assist because they believe I took the issue up with my bank. This is simply not trueI have not contacted my bank, Huntington National, despite being advised to do so by Groupon.

Additionally, I have discovered that the tickets were redeemed on September 6, and I am attaching a screenshot with this information. This was not by me, as I was in the **** at the time. I do not accept Groupons response, which appears to be yet another excuse to avoid addressing the issue.

I want a refund and am growing increasingly frustrated with their lack of accountability.Sincerely,

I included a photo of the screen showing ticket redeemed and a photo showing how the tickets were presented to me and that led to believe I was going to a New York showing

***************************
Business Response
Date: 09/10/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I want to sincerely apologize for the inconvenience and frustration you have experienced with your ******** tickets purchased through Groupon.

Upon reviewing your case, we can confirm that the event date for the tickets was September 3, 2024, at 7:30 PM. Since this date has passed, the voucher status is showing as redeemed, which is why you are seeing this on your account. I understand this situation is frustrating, especially given that you were not able to use the tickets as planned.

I also want to address the concern regarding the dispute, as per our records I see that you still have initiated a dispute with your financial institution concerning this transaction. Weve carefully examined your case; however, since the charge has already been disputed with your financial institution, we need to allow that process to run its course.

Hence we recommend continuing to liaise directly with your financial institution to help expedite the resolution of this issue. They will be able to provide the most immediate assistance and guidance on how to proceed

We genuinely appreciate your understanding in this matter. If you have any other questions or need further assistance, please dont hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has happened approximately 3-4 years ago. I took an voucher with Groupon within a company that I've trusted, I was wrong. It is an eyebrows lamination that cost close to 200$ , big mistake. It left deep scars on each side of my eyes- eyebrows, it does look awfully ugly so I would like to get reimbursed so I could redo them greatly somewhere else. This is or was an great deal. It left me insomnia, the two scars does show well when up closed. I need some understanding apart of looking worse from them. The salon has obviously moved on since them and still am trying to track them down, if not for or from Groupon. I am asking for an full refund from Groupon and the salon itself. I believe I still have the proofs on my Groupon aps. I really need help for this matter. Groupon has always been my favorite but since then, it is unacceptable and much more. If I cannot get an reimbursement for this matter then I need another trustable worthy salon, in recompense of all this trauma. I also had an other attempt, where again I am asking for reimbursement as I've taken two months ago an infrared sauna session but when I got there was so scare of the small unbreathable place so I left and the girl told me she would send me an reimbursement of the session that never happened but yet and still never got my reimbursement in my Groupon bucks. I am trying to understand clearly. Groupon also doesn't have a phone number anymore perhaps it is because lately they've been having too many complaints. Have yourself even though an lovely day.
Business Response
Date: 09/07/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. We sincerely apologize for the challenges youve experienced with your Groupon purchases and understand how frustrating this situation must be.

We understand that you may prefer phone support, but at the moment, we do not offer phone support, but we are here to assist you 24 hours a day through our chat and email support channels. You can contact us anytime via chat or email using this link: ******************************************.

Regarding your Infrared Sauna Session (Order #**********), as an exception we are happy to process a full refund in Groupon bucks. I have sent you an email directly with instructions on how to process this refund. Please check your inbox and follow the provided instructions to complete the refund process.

For the eyebrows lamination voucher you mentioned, we have been unable to locate the purchase. To assist you further, I have sent you an email directly requesting additional information about this voucher. Kindly respond to that email at your earliest convenience, and we will do our best to resolve this matter promptly.

Once again, we apologize for any inconvenience you have faced and appreciate your patience as we work to address your concerns. Please do not hesitate to reach out if you need further assistance.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/10/2024

Complaint: 22245352

I am rejecting this response because:
Thank you BBB I was told that Groupon is working on this matter at the present time. In hoping of hearing from them soon. Have yourself a lovely day.
Sincerely,

*********************************
Business Response
Date: 09/10/2024
Hi ******,

Thank you for reaching out to us and for providing the details regarding your issue. We understand how important this matter is to you and sincerely apologize for any inconvenience this has caused.

Upon reviewing the details you provided and checking both the email addresses we have on record, we were unable to locate the voucher for Neptune Hair Salon.

To help us further investigate and pull up your order information, could you please provide the email address you entered at checkout as well as your Order Number. This is a 14-digit number that was included in the orders confirmation email. It should be broken down as follows: 1000-xxxxxxxxxx-xxxxxxxx. In addition, please also provide the Groupon code of that order.

Once we have this information, we will be better equipped to assist you in retrieving your information and assisting further.

Thank you for your patience and understanding. We look forward to resolving this issue for you.

Regards,

*********************************
Manager
Groupon Customer Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Groupon, Inc. is NOT a BBB Accredited Business.