Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site facilitated the resale of a volume license product by a third party and when requested to make things right by refunding the purchase and removing this listing and numerous others on their site they declined.

  Business Response

  Date: 09/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the issues youve encountered with your recent purchase. I understand how upsetting it can be to deal with issues surrounding a purchase, and I truly regret any inconvenience this has caused you.
  
  We have escalated your concerns to the merchant, and they have confirmed that they have sent the product to your email address ********************* on September 3. As a result, we are unable to process a refund for this order at this time.
  
  To resolve this matter, I encourage you to reach out directly to the merchant at ********************** They should be able to provide further assistance and address any concerns you might have.
  
  If you have any other questions or need further support, please dont hesitate to contact us.
  
  Regards,
  
  *********************************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of issue: Sunday May 19th, 2024 Type of issue: Purchased event tickets for a specific date and time ( I was in *******, ** on vacation) i reside in ******, ** area I have requested a refund multiple times for the purchase of multiple tickets in total of $174 - the tickets were never available to me so I missed the window to attend the performance. I need a refund. I never had access to the vouchers during the time of the performance- so how can Groupon charge for that. I requested support and they said they would assist within 4 days. After the window was missed I requested a refund and they say all sales for events are final. I'm OK with that but the tickets were never available to me during the event window and Groupon does not have phone support and email was sent to them with no luck.

  Business Response

  Date: 09/07/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: Im sorry to hear about the issues with your event tickets from May 19th, 2024, and the difficulties in obtaining a refund. I understand you missed the event due to not receiving the tickets and that youve requested a $174 refund multiple times without success.
  
  If you have followed the given redemption instruction correctly, you would have found the voucher to redeem. In consideration to your situation, beyond our policies and terms, as an one-time exception, I have processed the refund for your order #********** of $174.00 to your Groupon credits.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  Thank you for understanding!
  
  Regards,
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been locked out of my Groupon account for nearly a year and Groupon customer support just sends me useless messages that they are working on it. I requested contact from a human to discuss the problem or obtain a refund or any solution but Groupon is unreachable by phone and they have bots answering the emails.

  Business Response

  Date: 09/06/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. First and foremost, I sincerely apologize for the inconvenience youve faced regarding access to your Groupon account. I understand how frustrating it can be to feel stuck without a resolution, and I'm genuinely sorry that our support has not met your expectations.
  
  We recognize that you may prefer phone support, but at the moment, we do not offer this service. However, our customer support team is available 24/7 through our chat and email channels. You can reach out to us anytime via the following link: ******************************************
  
  To expedite the resolution of your issue, we have escalated your case to the concerned team. They have requested additional information to assist with your account access. Specifically, we need some data collected by your browser called the B-cookie. Please follow these steps to obtain it:
  
  - Open (or make sure youre in) the internet browser you used for resetting the password
  - Visit this website: **********************************************************
  - Locate the row on the left side that has a single letter "b".
  - Click the button next to it labeled "Copy cookie".
  - Paste the copied value (using "Ctrl + V" or "Cmd + V") into your reply.
  
  Once we receive this information, we will be able to investigate further and work towards resolving the issue.
  
  Thank you for your patience and cooperation. Were committed to resolving this matter as swiftly as possible.
  
  Regards,
  
  *********************************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22237108
  
  I am rejecting this response because: I am spending half the day speaking with a bot trying to decode my phone in order to access my account. I am simply asking for a refund or speak with a human and restore my purchases 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/10/2024

  Hi ****,
  
  Thank you for reaching out and sharing your experience with us. I apologize for the inconvenience you've experienced.
  
  At this time, we do not offer phone support, but our team is available 24/7 through chat and email. You can contact us anytime using the following link: ******************************************
  
  Upon reviewing your account, I see that you have successfully logged in and accessed your purchases.
  
  Regarding your concern about expired Groupons, please note that for vouchers where the fine print states 'Amount paid never expires,' you can use the voucher for its paid value with the merchant.
  
  Even though your Local vouchers have expired, you can still use it the same way you would have before, the only difference is that it's worth the original price of the deal, instead of the promotional value. Please click on the deal in your account to review the redemption instructions.
  
  Please note, that your expired voucher is only valid toward the products or services originally offered in the deal. You can review the terms of your original purchase by heading to My Groupons and selecting View Voucher next to the deal.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out to us.
  
  Thank you for your understanding.
  
  Regards,
  
  *********************************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/24/24 I bought tickets via Groupon to see the Gazzillion Bubble Show on 8/31/24. Tickets were supposed to be emailed to me within 2 weeks of the show. I searched all of my email folders (my inbox, spam, etc.) & I did not receive an email with the tickets. I contacted Groupon **************** via the chat option on Thursday, 8/28/24 and asked for them to send me the tickets. I was told they were escalating my problem and that I would hear back from them soon. I did not get a transcript of that chat nor a follow-up email so I reached out again via the chat the next day (8/30/24) requesting an update on the status of my tickets. I was told to wait they were looking into it. I explained the show was the next day so I either needed the tickets or a refund. I was asked to wait. I agreed to wait to 7 pm, but asked if they could not produce the tickets by 7 pm then to issue a refund because the show was the next day and I would need time to make arrangements to be there. At 7:10 I received an email from a customer service ***resentative telling me to contact the merchant and he provided me information to reach an *************** The ************** had nothing to do with the Bubble Show. I wrote the *** back explaining that. He apologized and sent me the website to Bubblshow. Not a point of contact or anything useful. I wrote back to him asking for help and a contact. He did not respond. I tried the chat again, but it cut off. The next day the *** from the cut off chat emailed and explained that Groupon had miscommunication with the merchant which led to my no ticket problem, but the *** from the previous day would be the one working on my refund. I sent several charts and emails to try to get updated, etc. and was ***eatedly told to wait, etc. Today (9/3/24) I was told I get no refund b/c the tickets were emailed to me on 8/17/24. I wrote back demanding my refund since the tickets werent sent and asked for email receipt proof merchant was contacted: No response.

  Business Response

  Date: 09/06/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration youve experienced regarding your tickets for the Gazillion Bubble Show.
  
  After thoroughly reviewing your case and communicating with the merchant, I want to inform you that the tickets were indeed sent to the email address associated with your purchase, ***************** on 8/17/24. Please check your spam or junk email folders, as the email may have been filtered there.
  
  I completely understand your disappointment but due to the nature of the deal being a Final Sale, which was stipulated in the terms at the time of purchase, we are unable to issue a refund. This means that once the purchase is made, we pay the merchant for the voucher, and this condition was set by the partner when they agreed to feature the deal on our site.
  
  I genuinely apologize for any confusion and the difficulties youve faced while trying to resolve this issue. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  *********************************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22236488
  
  I reject the business response because I did not receive the tickets I paid for. 
  
  I believe the communication I submitted to the BBB speaks for itself. To summarize:
  I contacted Groupon to get my tickets before the date of the Bubble show. 
  Groupon never gave me my tickets. 
  I asked for a refund when Groupon did not (or could not) provide the tickets. 
  Groupon admitted there was a miscommunication between the merchant and us, which resulted in this predicament, which is clearly Groupon admitting it was their fault I did not receive my tickets.
  Groupon did not provide me with the correct merchant information and instead (3 times) tried to have me contact the wrong merchant. 
  Groupon waited until days after the date of the show to claim the tickets were sent in order to justify not issuing my refund. 
  Groupon refused to produce proof the tickets were sent. 
  Groupon refused to produce the contact information of the merchant I bought the tickets from. 
  
  Furthermore, if the tickets I purchased had actually been delivered, as Groupon claims,
  Why didnt Groupon resend the email with the tickets?  
  Or, why didnt Groupon have my family and I pick up the tickets up at the box office? 
  Why was I repeatedly directed to an Italian Circus? 
  Why did Groupon refuse to send me the contact information of the merchant I bought the tickets from?
  Why does Groupon refuse to send me any proof of their claim the tickets were sent? 
  Why did Groupon not help me in any capacity throughout this entire experience? 
  
  I demand a refund and consider this an act of theft until they issue my refund.
  
   I never received the tickets and the actions of the of the Groupon **************** Representatives have been shady at best. 
  
  The response from the business addressed none of the issues I have pointed out nor do they offer any proof to support their claims. 

  Business Response

  Date: 09/10/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the inconvenience and frustration youve experienced with your recent purchase.
  
  To resolve this matter, we have issued a full refund in the form of Groupon Bucks. The total value of $294 has been credited to your account.
  
  These Groupon Bucks are available to spend immediately, never expire, and can be used towards almost any purchase on our site. You can view your Groupon Bucks balance in the top-right corner of your My Groupons page, where it says 'Groupon Bucks Balance'.
  
  When youre ready to use your Groupon Bucks, simply ensure they are applied at checkout by checking the box next to Apply available Groupon Bucks under the Payment Method section. The total amount in your account will be deducted from your purchase.
  
  We deeply regret any inconvenience and confusion this situation has caused. Your feedback is crucial to us, and we are committed to improving our processes to prevent similar issues in the future.
  
  Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or need additional assistance.
  
  Warm regards,
  
  *********************************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several Groupons and tried to redeem and the establishment say I do not support Groupon. Groupon refused to refund or credit me! Yesterday I purchased 4 tickets unable to redeem with the establishment they directed me back to Groupon , there is not a phone number listed.

  Business Response

  Date: 09/08/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're facing some issue with redeeming your voucher for "The Vault ***********".
  
  I reviewed the offer details and see that it indicates "Online Redemption Required", so you will not be able to use them directly with the establishment.
  
  I checked the redemption codes provided to you and was able to confirm that they are working as advertised. Please follow the link provided on your voucher, ************************************, to complete your redemption.
  
  Since this is a Final Sale deal, and the vouchers are working as intended, we will not be able to offer a cancellation on this order.
  
  Regarding the other vouchers, I'm unable to find any recent contact from you reporting any issue with using any of your vouchers. Could you please share any contact reference number for the support requests where you reported issue with using a voucher but your refund request was denied?
  
  The last two contacts from your email address were on 29 December, 2023 and 24 March, 2024. Your requests were as following:
  
  "I would like to get a credit for my expired Groupons."
  "I have several expired Groupon and I would love to get a credit for them all"
  
  You had just asked to be refunded for all expired vouchers, and this was denied as the return policy is only 3 days from purchase. You had not reported and redemption issues in the above contacts.
  
  If you tried to use any of your vouchers after that and faced any trouble, please help us with the following details for each voucher you're seeking help on:
  
  - The order number for the deals you need assistance
  - The issue you faced while trying to redeem your voucher
  - The reason provided by the individual merchants for refusing your voucher
  - The date and time when you tried to use your voucher
  - The name of the person/staff you spoke to
  
  With these details we will be happy to contact the merchant's on your behalf and sort any issues for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Groupon for a car detail. After calling the merchant they explained I need to provide my own water source which was not stated in fine print before purchasing Groupon. Since I do not have my own water source, they told me to call Groupon for a refund but Groupon refused.

  Business Response

  Date: 09/08/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm sorry to hear that you faced some issues while trying to redeem one of your vouchers.
  
  I checked your email address but wasn't able to find a Groupon account registered with it.
  
  Since we have not received any order details with your request, I'll need some more information to get to the bottom of this issue. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22234669
  
  I am rejecting this response because: They told me to take it up with my credit card company regarding a dispute however when my credit card company did reach out to them regarding said dispute they DENIED it. 

  
  Sincerely,
  
  ***** G

  Business Response

  Date: 09/16/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand your frustration regarding the inability to use your Groupon due to the merchants requirement for a water source,. Please note that this is a mobile service and the merchant visits the customer's place in a van to complete the service, so they do not have the ability to bring their own water. Given that they're visiting you in a van, having the provide a water source is implied.
  
  Regarding the dispute process, I want to clarify that Groupon did not request you to initiate a dispute with your bank; it was your decision when your refund request was denied as your purchase was past the return window. We only advised after your BBB contact that any pending disputes should be resolved through your financial institution as we cannot make changes to transactions while disputes are active.
  
  To move forward, we can reopen your case for further review if you work with your credit card company to close the dispute. Once the dispute is resolved, please let us know, and we can reassess your request and explore potential resolutions.
  
  Thank you for your patience and understanding. If you have any additional questions or need further assistance, please feel free to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 tickets to **************. Was not aware the season ended yesterday. Was only able to use 4 tickets. I requested a refund since I can no longer use the last 2 tickets and was told I cannot get a refund. I either want a refund for the 2 tickets or let me use them next season maybe? But it really ***** to have paid for something that I can't use at all.

  Business Response

  Date: 09/06/2024

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with your Mountain Creek tickets. I understand how frustrating it must be to have paid for something you cannot use, especially after the season has ended.
  
  Although the voucher is marked as a Final sale and typically non-refundable, I want to address your concerns as a one-time exception. Ive issued $59.98 in Groupon Credits to your account. These credits are available to use immediately, never expires, and can be applied to almost anything on our site. You can view your credit balance in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance.' When you're ready to use your credits, simply ensure they are applied at checkout.
  
  Thank you for your understanding, and once again, I apologize for the inconvenience. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  *********************************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Groupon account was hacked. July 5, 2024 Several purchases were made, by the hacker, 2 of them have yet to be refunded to my ****** as shown in the photos. Groupon keeps saying they cant refund my money and I have to contact ****** for a refund. $283 is owed back to me. I should not be responsible for these charges. These purchases were made in LA and gifted to a ****************** as shown in the photos below. I live in ** and my Groupon email is *************** $171.36 & ****** are the two purchases in the photos that were not refunded back to me

  Business Response

  Date: 09/06/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I hope this message finds you well. I am writing to express my sincere apologies for the inconvenience and frustration you have experienced due to the unauthorized transactions on your Groupon account. I understand how troubling this situation must be, especially given the circumstances.
  
  I wanted to inform you that we have received notification that you have officially filed a dispute with ****** concerning the two purchases in question. As a result, the next steps in resolving this matter will involve working directly with ****** to determine a satisfactory resolution.
  
  Thank you for your understanding, and once again, I apologize for any inconvenience this situation may have caused.
  
  Regards,
  
  *********************************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing with Groupon and for 2 months I have wanted them to take my ad campaign down and they refuse to pause and stop my campaign. No one emails, calls, or has attempted to stop it. I have for months been getting the run around that the manager will fix the situation and they are escalating my concerns but nothing happens. Do not use this company they are very fraudulent.

  Business Response

  Date: 09/05/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your desire to remove your business from our site and cease running ads. I apologize for the frustration this has caused.
  
  As this is a merchant-related issue, I have escalated your request to the appropriate team for resolution. I want to assure you that your concern has been forwarded to our resolution team for prompt attention.
  
  Please be aware that while we typically receive updates quickly, the process may take up to 7 days due to the need for a thorough investigation with the merchants on our end.
  
  Rest assured, we are working diligently to address and resolve this matter as swiftly as possible.
  
  Thank you for your patience and understanding.
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22231717
  
  I am rejecting this response because: I have received the same message for over 2 months and they have not taken any action to resolve the situation. They have continuously ignored all of my repeated requests.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 09/17/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your concern and frustration on delay with resolution. Upon checking, I could see that your issue has been escalated to the relevant team and it is still under review, it is not closed without any resolution.
  
  I can see that on 5 September, 2024, the concerned team have updated you as "We have already reached out to the internal team to investigate the situation and will keep you updated. As soon as we receive further information, we will get back to you promptly".
  
  In the same reference case #********, the concerned team will be updating you with an appropriate resolution. As it is a merchant issue, we need the relevant team to take actions from their end.
  
  I request your understanding and patience in this matter.
  
  Thank you for understanding!
  
  Regards,
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/2/24 I purchased 6 tickets for a 130pm showing of a movie on Groupon. I arrived to the theater at 157pm ( I do not like to sit through the previews) to check in, but the link sent to email by Groupon (provided in the image attachments) wouldn't even show tickets purchased. It just linked to a web page that displayed the word "expired" (also attached) as if I were trying to make a purchase for the 130 movie at that time instead of the tickets Groupon charged me for. So I had no tickets, voucher, or "barcode" ( which is what the movie attendant asked for) to show because Groupon never forwarded the purchased movie tickets. I have never purchased a promotion, even if we're tickets for a timed show, and not been able to pull up those tickets, even if the access was after show time. So the movie attendant could not help me to go in the theater since I arrived in enough time to still see the movie and if I needed to, I couldn't even negotiate for the next showing because technically I had no evidence of purchase. I contacted Groupon and ultimately I was told no refund since I didn't access the link by 130pm, the time of the movie and that policy started no refund after showtime. I started that the policy didn't apply to me because 1, the voucher was never used. I understand if I actually redeemed the voucher in attempt to see the movie then changed my mind wanting the refund, but in this case, this voucher never appeared so I never used it. 2. Groupon has a policy that states unused vouchers can be refunded in 3 days if not final sale. I explained that this voucher was not marked for final sale. I am making this complaint because Groupon did not send me any tickets for me to show the theater that I purchased tickets. I want a refund because I should have been provided my tickets or bar code for the movie regardless of access time and the merchant should've been the ones to determine whether time has passed on those tickets or not.

  Business Response

  Date: 09/04/2024

  Hi Tay,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: First and foremost, I want to extend our sincere apologies for the inconvenience you experienced with your Groupon purchase. I understand how frustrating it must have been to arrive at the theater only to encounter issues with accessing your tickets.
  
  Please be assured that we have escalated your issue to our concerned team for a thorough review. We are currently working diligently to resolve this matter and to ensure that it is addressed promptly.
  
  While we typically receive updates quickly, please be aware that it can sometimes take up to 7 days as we need to conduct a thorough investigation with the merchants in the backend. We appreciate your patience and understanding during this time.
  
  Once we have an update, we will contact you immediately via email with further information.
  
  Thank you for your patience. If you have any additional questions or need further assistance in the meantime, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22230498
  
  The company has not yet provided me with a solution or their intention on resolving the complaint. 

  This case was escalated on Sept 2 (email in images). Groupon sent email on the 6th to say that the review is still in progress, but I still have not heard any update.  It appears that Groupon  has no intention to truly resolve this conflict and is only letting/hoping this complaint fades.  I don't know what more needs to be done to prove that I never got to use my $70 voucher. I supplied images that the link never showed any code and Groupon can also see that there is no confirmation of a bar code or use of that bar code. 

  Sincerely,
  
  *** *******

  Business Response

  Date: 09/21/2024

  Hi Tay,
  
  Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the delay in our response and understand your frustration.
  
  I want to assure you that our concerned team is still actively investigating the issue with the merchant. We are committed to resolving this matter and appreciate your continued understanding as we work to find a solution.
  
  Once we receive an update, we will promptly contact you via email. Your satisfaction is important to us, and were dedicated to ensuring this situation is resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support