Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Goodfellas A/C maintenance. However, when the tech arrived, I was told ********** no longer accepts Groupon vounchers, so I contacted Groupon to request a refund for the voucher I couldn't use. On July 24, I was promised a refund in the form of Groupon Bucks (Groupon reference ********) I find it impossible to chat with Groupon to get the promised refund. When I fill out the info, I get a message to use a chat live button, but it's not there and Groupon's "Chat Widget" doesn't load. I simply want the Groupon Bucks promised me when ********** refused to honor the voucher I purchased.
Business Response
Date: 09/03/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I am very sorry to hear about the difficulties youve experienced with your recent Groupon purchase and refund process. I understand that you bought a Groupon for Goodfellas A/C maintenance, but unfortunately, the service provider no longer accepts Groupon vouchers. I can imagine how frustrating this situation must be, especially after being assured a refund in the form of Groupon Bucks (reference 73887877).

It is concerning to hear that you are having trouble accessing the chat feature needed to resolve this issue. I sincerely apologize for the inconvenience and technical difficulties youve encountered with our support tools.

Rest assured, I am here to help you. To make things right, I've just canceled this order and issued a refund of "$41.65" in Groupon Credits to your account.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your patience and understanding. Please let me know if theres anything else I can assist you with in the meantime.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/02/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon will not stop spamming my email! I deleted the app and it still wont stop! I have blocked and flagged for months!
Business Response
Date: 09/04/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the frustration and inconvenience caused by the emails. We understand how important it is to manage your inbox effectively, and Im truly sorry for the trouble this has caused.

I have promptly unsubscribed your email address so you'll stop receiving Groupon promotional emails within 72 hours.

Please note that, in the future, you may still receive transactional emails related to purchases made through your account, as well as important business announcements that could affect your rights as a customer. Additionally, you might receive notifications if we update our privacy statement or terms of service.

For further management of your subscription and email preferences, please visit the Subscriptions section of your account.

If you have any additional concerns or need further assistance, please dont hesitate to reach out. We are here to help.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:09/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon deal for ****'s ********** car for an oil change for $48.60. through Groupon. I wasn't able to use it . It is suppose to be good through October 2024 and the entire transaction disappeared out of my account. The money was debited out of my bank and now I'm out $48.60. there is nothing on the website under my account that lets me contact customer service the other transactions that I completed through Groupon and received products for are gone as well I want my money back.
Business Response
Date: 09/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I understand your concern regarding the order for ***** Total Car Care.

Firstly, I want to apologize for any confusion or inconvenience youve experienced. After investigating, I found that the purchase you mentioned is indeed in your account associated with the email address ******************* It seems that you might have two different accounts with different email addresses, which could be why you're having trouble locating your purchase.

To access your Groupon purchase, please sign out of your current account and sign back in using the email address ****************** and the corresponding password. Once logged in, go to My Groupons (or My Purchases on the mobile app), and you should be able to see your voucher there.

Regarding your request for a refund, I regret to inform you that the refund period for this purchase has unfortunately passed. As per our policy, refunds can be processed within 3 days of purchase, and after that period, we are unable to process refunds or accept returns. You can find detailed information about our refund policies at ****************************************************

I understand this isnt the news you were hoping for, and I sincerely apologize for any frustration this may cause. Thank you for your understanding and patience in this matter.

If you have any further questions or need additional assistance, please feel free to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:09/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased several groupons COVID came and I was unable to use them. I asked for a refund of $1000.00 and they refused. They then closed my account and removed it completely.
Business Response
Date: 09/03/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching out and I apologize for any inconvenience you may have experienced with our support team.

Upon reviewing the screenshot you provided, it appears that you contacted our team using an email address ********************** different from the one associated with your Groupon account *********************************).

To assist you further, our team has requested additional details to verify your account ownership. Please rest assured that your Groupon account is still active and accessible.

Regarding your refund request, I regret to inform you that we are unable to cancel all the vouchers as requested. According to our policy, any unused voucher must be returned within 3 days of purchase for a refund, unless otherwise specified in the Fine Print.

I understand your concerns related to COVID-19; however, the vouchers in question were purchased and expired before 2019. Therefore, we cannot consider COVID as a valid reason for not using them.

Thank you for your understanding and cooperation.

I hope this helps! If you need any further assistance, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/01/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has failed numerous times, despite numerous escalations and contact, to refund this voucher that could not be used. I reached out and asked Groupon for ********** to be handled or to provide an escalation for a resolution. Groupon refused to do so, and insisted reaching out to my financial institution which should not be the responsibility of the consumer with a merchant. I am asking for a resolution before proceeding with a court claim going forward. Please provide a refund via store credit or direct refund to resolve this issue.
Business Response
Date: 09/04/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I understand your frustration and I apologize for any inconvenience this may have caused.

I wanted to inform you that we have received notification of the dispute you have officially filed with your financial institution regarding the voucher in question. As a result, the next steps to resolve this matter will involve coordinating directly with your financial institution to determine a satisfactory resolution.

Please be assured that our Customer Support team remains available to assist you with any questions or concerns you may have about your Groupons. However, once a dispute is initiated with your financial institution, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Thank you for your understanding.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/31/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased clothing (shirt) from Groupon, *** on 08/17/2024. The purchase was processed and payment posted on 08/19/2024. Since that time, the item was never shipped and has not been received by buyer (well over weeks). I request a full refund immediately!
Business Response
Date: 09/03/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry to hear that the issue with your Marketplace order hasn't been resolved yet.

I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.

Thanks for understanding, and please let me know if I can assist with anything else.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/04/2024

Complaint: 22222862

I am rejecting this response because: there still has been no resolution. I demand a full refund immediately!

Sincerely,

******* *****
Business Response
Date: 09/08/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry for the delay.

I reviewed your original support request and see that it is currently being handled by our goods team who are reaching out to the merchant for you.

Here's your case id: ********

You will receive the update in this case, and you can also follow up in this case for any follow-ups.

Thanks for understanding, and please let me know if I can assist with anything else.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2024

Complaint: 22222862

I am rejecting this response because:
I still have not received a refund. I request a refund immediately!! This has been weeks with no refund. Will consult my lawyer tomorrow!

Sincerely,

******* *****
Business Response
Date: 09/23/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry for the delay.

I reviewed your original support request and can confirm that the merchant has re-shipped your order. You should receive it soon.

Thanks for understanding, and please let me know if I can assist with anything else.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a 2 day hotel at ****** in ******* the check in was suppose to be at 4pm but I came at 11pm and the room was not clean, it had mold and mildew smell which I am allergic to and I decided to leave and when I contacted Groupon I was told they couldnt refund me which I disagreed because i didnt stay but a few hours and now Im out of $180 plus $50 dollars for accidentally deposit that they take so I would like if I am refunded
Business Response
Date: 09/03/2024
Hello Stefondra,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for getting in touch. I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I'm happy to help, but first I'll need written confirmation from the merchant that you are eligible for a refund. Since you have confirmed that you checked-in for your stay, we're unable to cancel the booking without the hotel's approval.

Ramada by Wyndham Suites *************** can be contacted via: ************

Once youve received the confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to our customer support.

When we receive that forwarded email with the required information, we'll be able to assist you further.

I look forward to hearing from you. If you have any further questions, please let me know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/12/2024

Complaint: 22222805

I am rejecting this response because: I disagree with the response as u have stated via email to Groupon that the hotel stated I would have to get my refund through Groupon since I paid them as well as I stated the same response to Groupon they have yet to refund me

Sincerely,

Stefondra ******
Business Response
Date: 09/23/2024
Hello Stefondra,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thanks for getting back and I apologize for any confusion.

The refund will indeed be processed by Groupon, we had not requested you to contact the hotel for a refund.

Please note that your cancellation request is towards a hotel booking which you did check-in to. Our request from you was to get a confirmation from the hotel that they agree towards a full refund for your booking.

Since the reservation is past the cancellation deadline, and you had also checked-in to your room, we will not be able to refund your booking unless it is approved by the hotel directly.

We have requested this multiple times, and though you had initially confirmed that you will be getting back with the confirmation, you later indicated that you would prefer to work with your bank to file a dispute instead, so your case was closed on our end.

We're still happy to assist you with this case, but we need the hotel confirmation to process any refunds on reservations past the check-in date.

I hope this helps clear things up.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 21 2024 I purchased ******************* and ***************** tickets from Groupon for $150.00 Due to a medical emergency I wasn't able to go the weekend proceeding the purchase and have decided I will still go to a water park but one that is closer now that medically I cannot make long distance drives. I reached out to Groupon on August 29th to get a credit for the amount of the purchase, I was told this was a final sale and that because Groupon has already paid the merchant I cannot get a refund. I am not looking for a refund as I intend to use Groupon to purchase tickets to another waterpark closer (DreamWorks is located in ** and I am in **) but I would like a credit for the amount spent since I won't be using it to go to ************ where ***************** is due to my recent medical condition. I would be willing to eat the cost for $30-$50 but for $150 all I'm asking is for a credit not a refund.
Business Response
Date: 09/03/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching out about your request and I'm sorry to hear about your health condition. I understand how disappointing this must be and have carefully reviewed your order. The deal you purchased is a Final Sale, which means were unable to offer a refund. I understand that you're looking for a credit, but please note that a credit is a form of refund as it also requires the original order to be cancelled, which is not possible if the sale is final.

The Final Sale status is one reason why we could offer such a great price on this deal. We strive to ensure all deal conditions are clear, and the Fine Print section on the deal page includes these details. While we cant provide a refund, you might consider using the deal yourself or gifting it to someone who would appreciate it.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2024

Complaint: 22220971

I am rejecting this response because:
As per the screenshot that I researched from Groupons website it states that final sales are refunded with escalations to the merchant with approval. I find it really dissatisfying that a company that should be trusted to bring you the best deals as their stating would also do the best to protect their customers as well. ********************** has the capability to escalate this to the merchant especially since I'm not looking for a refund I'm still willing to spend that money with Groupon why was this not the case here?
Sincerely,

*****************************
Business Response
Date: 09/16/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for reaching out and sharing your concerns. I understand that youre disappointed with the outcome and I appreciate your patience as we address this matter.

I want to clarify that, as per our policy, final sales are not eligible for refunds or credits. This policy helps us offer significant discounts on deals, and it is stated clearly in the Fine Print of the deal page. Unfortunately, there is no provision for escalating final sales to the merchant for a refund or credit.

To address your concern, when we escalate issues to merchants, it is typically to resolve situations where the tickets or services were unusable due to a merchant's fault. This process is different from handling final sale items, where the purchase terms are fixed.

As a gesture of goodwill, we would like to offer you $50 in Groupon Bucks to use towards future purchases. These Bucks are available immediately and never expire. You can check your balance anytime from your My Groupons page. When youre ready to use them, simply apply the Groupon Bucks at checkout by selecting the option under Payment Method.

I hope this helps with your future purchases, and I encourage you to consider using the tickets yourself if possible or gifting them to someone who might use them.

If you have any other questions or need further assistance, please feel free to let us know.

Thank you for your understanding.
Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/19/2024

Complaint: 22220971

I am rejecting this response because:
I don't understand how your upholding certain parts of the fine print and not other aspects, eluding theres more to it than is written. It's the fine print for you to elaborate exactly what that entails and it states escalations for refunds will go to through the merchant in cases for final sales items.

Also, if Groupon is willing to hand over $50 in Groupon bucks why not the entire amount of this is an action of goodwill. I didn't write the fine print, Groupon did. And the fine print doesn't aligned with the actions taken here.

Sincerely,

*****************************
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for ** Escape Rooms ******. Groupon issued me a redemption code that did not work when I put it in the discount codes field of the ** Escape Rooms website. I contacted Groupon three separate times and they issued me three separate Groupon codes for this, all of these codes did not work. This is not ** Escape Rooms fault because they have nothing to do with Groupon and their codes. I asked Groupon for a refund because they kept issuing codes that do not work, they refused to give me a refund even though I did not receive what I paid for despite trying multiple times and reaching out to customer service multiple times.
Business Response
Date: 09/03/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the trouble you encountered while trying to redeem this voucher.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have filed a complaint with Groupon, but no response. I purchased 2 vouchers to have 2 small rooms painted. The merchant has been difficult to reach & unprofessional. He scheduled an appointment & was a no show. He doesn't return calls. We're a military ********** would like this resolved before an upcoming deployment. With such poor customer service, I no longer feel comfortable having this company in my home. I am very disappointed with this bad experience!
Business Response
Date: 09/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to sincerely apologize for the inconvenience and frustration youve experienced with the merchant regarding your painting vouchers. I understand how important it is to have this matter resolved promptly.

Please be assured that I have escalated your issue to our concerned team for immediate attention. While we typically receive updates quickly, please note that the investigation process may take up to 7 days as we work closely with the merchants involved to resolve the situation thoroughly.

We are committed to addressing this issue as swiftly as possible. Once we have an update, we will promptly inform you via email.

Thank you for your patience and understanding during this time. If you have any further questions or need additional assistance, please do not hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/12/2024

Complaint: 22218073

I am rejecting this response because: I'm writing about Complaint ID ********, a complaint filed against Groupon. I have received your message, as I have been on assignment. Today is the 7th day, since your email. However, the email had NO resolution and no next steps for me to decision. This being the case, why was this file closed. I do understand email maybe your preference, however I can also accept phone calls.

Sincerely,

*************************
Business Response
Date: 09/21/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for any confusion and frustration this may have caused.

I understand that you prefer phone support; however, at this time, we do not offer this service. We are available to assist you 24/7 through our chat or email support. You can reach our customer support team anytime via this link: ******************************************.

Upon reviewing your case, I see that our team responded to your request via email on September 4, 2024, providing assistance with processing your refund. Its possible that you may have missed that email. I have also sent you a direct email with clear instructions on how to proceed with the refund.

If you encounter any issues or have further questions, please feel free to reply to that email, and I will be happy to assist you promptly.

Thank you for your understanding.

Best regards,

******* *********
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.