Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,857 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive purchased 2 tickets for Train and REO Speedwagon concert for August ******* at The ******************************************************************** in *****. Unfortunately the concert was canceled by the band due to voice issues. Ive contacted Groupon requesting a refund twice already thought Gchat. There are no live person to speak to. *** requested a refund and they kept saying they are working to resolve my issues. Theres nothing to resolve but to give me a refund. Im sure I am not the only people affected by this. Seems like they just want to ignore the issues and keep the money.
Business Response
Date: 09/03/2024
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your frustration, and I sincerely apologize for any inconvenience caused.

I can see that you had purchased two tickets for the Train and REO Speedwagon concert scheduled for August 24, 2024, at The ******************************************************************** in *****. As you mentioned, the concert was unfortunately canceled by the band due to voice issues. I can see that you have contacted us twice via Gchat requesting a refund but have only received responses indicating that the issue is being worked on, with no definitive resolution provided. I understand how frustrating it must be to feel that your concerns are not being addressed in a timely manner.

After verifying your request, I can confirm that our resolution team has thoroughly investigated the issue and confirmed the event cancellation. Consequently, we have processed your refund for order #********** to your original form of payment. The refund was issued on August 31, 2024, at 01:29 AM.

I have provided more specific instructions and details in a direct email to you. If you have any additional questions or require further assistance, please do not hesitate to reply to that email.

Thank you for your understanding and patience as we resolved this matter.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon, and splash kingdom as due to a family emergency I will not be able to go to splash kingdom. I requested a full refund. Groupon updated me that they can not do a full refund that only the merchant splash kingdom can do that. I contacted splash kingdom headquarters and splash kingdom updated me that Groupon has to refund it. I am requesting the full refund, and am very upset. So it it the mommy Groupon, or is it the daddy splash kingdom who is in charge to refund the money it's one or the other. It's not a **** versa situation as to who it is .
Business Response
Date: 09/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience youve experienced with this situation.

After reviewing your request, I regret to inform you that, unfortunately, we are unable to issue a refund for this purchase. The nature of this offer was marked as a Final Sale, meaning that once the purchase is made, we pay the merchant for the voucher, and this condition was set by the partner when they agreed to feature the deal on our site.

We always strive to ensure that our customers are aware of all the conditions for a deal before making a purchase. The Fine Print section on the ********************************************************************************* where you originally purchased this deal provides all the necessary information, including whether the deal is a Final Sale. We encourage reviewing the terms and conditions before purchasing any deal on our site; and feel free to reach out to us in case you need any clarification at the time of purchase.

I genuinely regret that we could not meet your expectations in this instance. We appreciate your feedback and it is valuable to us as we continuously seek to improve our services.

If you have any other questions or if theres anything else I can assist you with, please do not hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/04/2024
Better Business Bureau:

No need to pursue forward it's resolved.
Sincerely,

****************************;
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Groupon for a turtle snorkeling tour on 8/19/24 and then proceeded to book directly with the company ************* as stated on the Groupon website. On the following day 8/20/24, the day I booked the tour for, my splash llc contacted me to say that it would be very unsafe to perform the activity that day and offered to reschedule me for the very next day.When I arrived to the activity site on the following day, the tour guide showed us the high waves and said that it would be very unsafe to perform the activity and recommended that we cancel. When I told Groupon that they merchant canceled, they stated that they will not be refunding me, even though the merchant is the one that canceled
Business Response
Date: 09/03/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience this situation has caused you.

We understand that the tour was canceled by the merchant on both the initial day and the rescheduled date due to safety concerns. We recognize how frustrating this must be, especially when you were expecting to enjoy your experience.

Please be assured that we have escalated your case to the appropriate team for a thorough investigation. We typically receive updates promptly, but sometimes the process can take 3-5 days as we work closely with the merchants to resolve these matters. Rest assured, we are committed to addressing this as quickly as possible.

Once we have more information, we will contact you immediately via email. Your patience and understanding during this time are greatly appreciated.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2024

Complaint: 22213584

I am rejecting this response because:
For the past two weeks, this has been the generic response Ive received from the company. Ive been told several times that someone will get back to me but no one ever does.
I even asked to speak to a manager and this was the same response. The two other members in my party who faced the same cancellations that day have been refunded their monies but yet, I am still unable to speak with someone who can actually assist me with this tour that was cancelled by the merchant.

Sincerely,

*****************************
Business Response
Date: 09/07/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the delay in addressing your concerns and for the inconvenience youve experienced.

I want to assure you that we have issued a full refund for your Order #********** - My Splash Snorkeling Lahaina to your original form of payment. You will receive a separate automated email confirming this transaction shortly.

Please note that while we process all refunds immediately, it may take a few days for your financial institution to reflect this credit on your statement.

We regret any frustration this situation may have caused and are committed to improving our service to prevent such issues in the future. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon for cleaning Services at my home. The cleaning service was planned in preparation for an event and was scheduled for this Friday Aug 30, 2024. Today, Aug ******* in the afternoon I received an email saying my appointment had been rescheduled for Sept 6, 2024 which is past when I need my house cleaned by. When I tried to contact the company, by email and/or phone there is no way to do this. When I tried to contact Groupon, which can only happen by email, I received the message that I could cancel the Groupon or give it to a friend. I tried to cancel the Groupon but indicated it was past 3 days from the purchase date which leaves me to give it to a friend ($160) I dont think so. I have no way of reaching anyone and so have written to see if you could handle my dispute.
Business Response
Date: 09/03/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I want to extend our sincere apologies for the inconvenience you've experienced with the rescheduling of your cleaning service appointment and the difficulties in reaching out for assistance.

I understand how important it was to have your home cleaned in time for your event, and I regret that the merchant was unable to meet that expectation. To make amends, we are pleased to offer you a full refund in the form of Groupon credits. These credits are simple to use and never expire, allowing you to find another great deal at your convenience on our website.

I have sent you a separate email with detailed instructions on how to process this refund. Should you encounter any issues or have further questions, please dont hesitate to reply to that email, and I will be more than happy to assist you promptly.

Thank you for your understanding and patience in this matter. We value your business and hope to have the opportunity to serve you better in the future.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/28/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order # is ********** for happy panda massages. I'm not sure what happened but I can't find it in my groupon orders but see that I have been charged for it. I email groupon with no reponse. This was purchased 8-5. Please either cancel and reinburse this order or move it to my ***************************** account
Business Response
Date: 09/03/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand your concern regarding order #**********, particularly as you are unable to locate it under your email address, ******************************** I apologize for any inconvenience this has caused.

You mentioned that you have previously reached out to Groupon but have not received a response. After reviewing our records, it appears that we have not received any communication from you. Please note that our customer support team is available 24/7 via chat and email. For further assistance, you can reach out to us through the following link: ******************************************

Upon further investigation, I located your order associated with the email address ****************************** Unfortunately, we are unable to transfer vouchers between accounts.

To assist you in redeeming your order, I have attached the voucher and detailed redemption instructions to this email.

Redemption Instructions
1. Pull up voucher with our mobile app (or print it out).
2. Appointment required, call ************ and mention your Groupon.
3. Present voucher upon arrival.
4. Enjoy!
*Remember: there's no discount on great service. Our customers tip on the full amount of the pre-discounted bill (and tip generously). That's why you are the coolest customers out there.

If you have any additional questions or require further assistance, please do not hesitate to contact us.

Thank you for understanding!

Regards,
****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was unable to use the purchased tickets due to my unexpected admission into a rigorous Occupational Therapy Doctorate (OTD) program, which required immediate and full-time commitment. Unfortunately, this left me no opportunity to attend ***************** before the tickets expired in April 2024. Despite explaining my situation, Groupon refused to provide a refund, citing their policy on expired tickets. As this was an unforeseen and unavoidable circumstance, I kindly request ******** assistance in resolving this matter.
Business Response
Date: 09/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand the inconvenience caused by your recent situation with order #********** Admission to Universal Studios plus 2-Attractions Hollywood Plus Pass at ***************************. I am truly sorry to hear about the unexpected circumstances that prevented you from redeeming your tickets.

Upon review, it appears that the merchants policy states All Sales Final, meaning that once the voucher is purchased, it must be used on the specified date. Unfortunately, this policy typically means that refunds cannot be processed if the voucher expires unused. We always encourage our customers to carefully review the terms and conditions before purchasing to ensure the deal fits their schedule.

However, considering the exceptional nature of your situation, we have decided to make a one-time exception. I have canceled your order and issued a refund to your Groupon Credits. These credits are available for immediate use and will not expire, allowing you to apply them toward nearly any purchase on our site.

You can view your available Groupon Credits in the top-right corner of your My Groupons page, under Groupon Credits balance. When you are ready to use them, simply check the box next to Apply available Groupon Bucks at checkout, and the credits will be applied to your total.

Thank you for your understanding, and we hope this resolution meets your needs. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Regards,
****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2024

Complaint: 22206850

I am rejecting this response because I do not want Groupon Credits; I would prefer a full refund to my original payment method, as this better addresses my concerns and circumstances.

Sincerely,

******* *****
Business Response
Date: 09/07/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: I understand that you are seeking an original form of refund for your voucher, but I regret to inform you that we are unable to process an original form of refund for this particular voucher.

As previously stated, this falls as a final sale deal and you failed to attend the event due to your personal situation. Hence, as there is a restriction set by the merchant as we should not cancel any vouchers after purchase, we will be questioned by them if we fail to follow the conditions as a business. As a customer, you have also purchased the deal after reading all these fine print conditions as it plays a major role. I request your understanding.

Please note that the refund to Groupon credits has been made to you as an exception in consideration of your situation, which means, I have done it for you beyond our policies.

I understand that this may not be the outcome you were hoping for, and I apologize for any inconvenience this may cause.

If you have any further questions or concerns, please do not hesitate to let me know. I am here to assist you in any way I can.

Thank you for understanding!

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me a voucher for a business that did not complete the service as advertised. Item # ********** The groupon was for a dental cleaning, which was NOT provided. Groupon likes to disclaim responsibility, but they have facilitated and thus materially participated in defrauding me. The worst part is, they KNOW that this is a slam dunk charge back case, but rather than taking care of their responsibilities, they pretend to apologize, throw a couple groupon bucks at you and tell you to kick rocks. Really terrible policy. Impossible to speak to a human. Impossible to speak to an English native speaker. Even their alleged supervisors are outsourced. Really horrible experience in every way.
Business Response
Date: 09/03/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to sincerely apologize for the inconvenience and frustration you've experienced. We understand your preference for phone communication; however, we currently do not offer phone support. Rest assured, our team is here to assist you effectively through our chat and email support channels.

You can reach out to us anytime via chat and email using this link: ******************************************

Regarding your Order # **********, I wanted to inform you that we have received notification that you have officially filed a dispute with your financial institution concerning this transaction. As a result, the next steps in resolving this matter will involve working directly with them to determine a satisfactory resolution.

Please know that our *************************** is always available to assist you with any questions or concerns you may have regarding your Groupons. However, once a dispute is initiated with your financial institution, the next step in resolving this matter will involve working directly with them to determine a satisfactory resolution.

If the dispute is closed, we kindly request that you provide us with a confirmation letter from your bank stating that the dispute has been officially closed.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.

Thank you for understanding!

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/05/2024

Complaint: 22205602

I am rejecting this response because:
issue not addressed.

I am writing this response to let everyone know how you have to treat Groupon.

I raised this issue through the appropriate channel. I was ignored and rejected multiple times. Everyone told me I was out of luck. It was only after emailing the Vice President that any of these outsourced customer service representatives actually paid attention at all and made any effort at resolving anything. I had at least 8 correspondences with Groupon with no luck before I filed my dispute with the credit card company.

The ONLY thing this company cares about is taking your money. They will gaslight you over and over again.
Your best options are:
1) File a dispute with your *********** You will win every time.
2) Email VP of Global Operations. His time is worth more than the stupid complaint amount, so he will tell his people to deal with you.
3) File a complaint with the BBB.

These people don't care one tiny iota about you until you go up the corporate ladder and make them care. Dealing with entry level CSRs and their "supervisors" is a colossal waste of time. Before I took these steps, all this joke of a company wanted to do was give me $6 in stupid Groupon Bucks.

Sincerely,

***************************
Business Response
Date: 09/07/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I want to extend our sincerest apologies for the frustration and inconvenience you have experienced with our service. We understand that your recent interactions with Groupon have not met your expectations, and we deeply regret any difficulties this has caused.

Im pleased to inform you that we have reached out to the merchant on your behalf. They have agreed to process a full refund to your original form of payment. To proceed with this refund, please close the dispute you have filed with your credit card company and provide us with the dispute closure letter from the bank. This step will enable us to ensure that the refund is processed smoothly and without delay.

We genuinely value your feedback and are committed to improving our services based on your experience. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our company.

If you have any further questions or need assistance with the process, please do not hesitate to reach out. Were here to help and ensure that this matter is resolved to your satisfaction.

Warm regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: ********** Date of Transaction: 8/26/24 Order Total: $49.00 Hello,On 8/26/24, I purchased a Groupon voucher for a "Dental Check-Up with X-Ray, Exam, and Standard Cleaning" at ********** Dental (*****************************************************************************************************************************), but when I called the dentist, they said that they are not honoring the Groupon voucher and have been attempting to remove the listing from Groupon's website for over a year (to no avail). They said I need to contact Group to get a refund.Groupon has a full refund policy when the purchase has been made less than three days ago. I went to get a full refund from Groupon's website, but I'm seeing that the company will only refund me in something called "Groupon Bucks, rather than refunding my credit card. That is NOT a proper refund. They are trying to force me to purchase another voucher (that is probably fraudulent) through their website.I called their phone number, and they said they are not providing customer service over the phone because of Covid-19. I went to send them a message through their support website (********************************************************************************************************************), but it is impossible to send them an email. The send button doesnt do anything (I crosschecked this with other customers experiences). Basically, its impossible to contact them to get a refund.I did nothing wrongthe merchant has been trying to remove their listing from Groupon for a year, but they merchant has also been unable to contact Groupon. The merchant will not honor my voucher, and Groupon will not provide me a proper refund.I am trying to get a refund to my credit card immediately in full. If I do not get a refund, I will have to dispute the charge with my credit card company. Thank you so much.
Business Response
Date: 09/03/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration youve experienced regarding your Groupon voucher purchase for ********* Dental.

I want to assure you that we have issued a full refund to your original form of payment. You will receive a separate automated email confirming this transaction shortly.

Please note that while we process refunds immediately, it may take a few days for your financial institution to post the credit to your statement. We appreciate your patience in this matter.

Thank you for bringing this to our attention, and again, I apologize for any inconvenience this has caused. Should you have any further questions or need additional assistance, please feel free to reach out.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets for universal ******** Two to be specific. My close family member has fallen ill and I reached out to Groupon to ask for a refund and they refused, stating it was final sale and it is part of the agreement they honor with universal studios. I contacted universal studios and they assured me that Groupon is lying, that they purchase tickets in bulk and sell it on Groupon, so a refund has nothing to do with universals relationship with Groupon as the customer service for ********************** had stated to me. They told me to keep asking for a manager at Groupon to assist with a refund and that they get these cases every single week, 2-3 times a week. I need the refund so I can urgently go to my family during this difficult time. I would please appreciate any help I can get with this matter.
Business Response
Date: 09/03/2024
Hi Jasmine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.

Regarding your complaint: Im truly sorry to hear about your family member's illness and the difficulty this has caused you.

After thoroughly reviewing the details of your purchase and the Fine Print of the deal, I regret to inform you that, as stated in the terms of the offer, the transaction has been categorized as a Final Sale. Unfortunately, this means we are unable to process a refund, regardless of the circumstances.

I understand this is not the resolution you were hoping for, and I genuinely empathize with your situation. The Final Sale conditions are a part of our agreement with the merchant in order to be able to offer the deal on our site. We strive to make all conditions clear before a purchase is made, and you can find these terms detailed on the deal page: ********************************************************************************.

If you have any further questions or need additional assistance, please feel free to reach out to us. We are here to help in any way we can, and we appreciate your understanding in this matter.

Regards,

*********************************
Manager
Groupon Customer Support
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a massage for two from Me Time ATL via Groupon. The purchase was for a specific date and time to celebrate my sisters birthday who came from out of state. I received confirmation from the vendor however, the day before the appt. I received a text from Me Time ATL telling me to schedule my appt. for one of the stated times. I stated that I already had an appt. I received a call from the vendor stating that the time I was scheduled for was not available and I should not have been scheduled. I explained that we had other plans and none of the offered times worked. She stated that there was nothing she could do and the appt. would be canceled. I was able to book with another merchant but could not use voucher because it was not in the name of Red Carpet Salon (who was able to accommodate us) and there was no way of reaching Groupon via telephone. I had to pay $130 directly. I contacted Groupon via email, explained my situation and asked for my credit card to be credited. I was told that I could only get a groupon credit because the policy is no refund after 3days. This was not an issue within three days and I did not create the issue, the error was with their merchant, Me Time ATL. Since that time Groupon as been giving me the run around, suggesting I give the voucher to someone as a gift, etc. This is unacceptable and I am in the right to request that they credit my account. Their suggestion is of no benefit to me. I requested the issue to be escalated. I received a message that the merchant would contact me to come to a solution. The solution is for my charge card to be credited. Thank you.
Business Response
Date: 09/03/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First and foremost, I want to sincerely apologize for the inconvenience and frustration youve experienced with your Groupon purchase and the issues with the merchant. I understand how important it was for you to celebrate your sisters birthday and the impact that this situation has had on your plans.

After reviewing your case, Im pleased to inform you that your refund was successfully processed on 08/29/2024. While we strive to issue all refunds immediately, please note that it might take a few days for your financial institution to post the credit to your statement.

I have sent more specific instructions to you in a direct email, which should help you track the progress of your refund. If you have any further questions or require additional assistance, please dont hesitate to reply directly to that email.

Thank you for your patience and understanding as we worked through this issue. We value your feedback and are committed to ensuring a better experience for all our customers.

Regards,

*********************************
Manager
Groupon Customer Support
Customer Answer
Date: 09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Harvietta ***************************

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