Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3, 2025, I completed a moving task booked through Taskrabbit for a client named Damla G. in *************. The task involved moving a heavy dresser, which I professionally disassembled, wrapped, and transported down four flights of stairs. The client declined the recommended two-****** setup, and I completed the work alone while taking every precaution to protect her belongings.After the task was completed, the client submitted a damage claim without providing any photos from the time of pickup, only from drop-off. Despite my submission of photo evidence showing proper handling, Taskrabbit flagged my account with a violation. They refused to provide a clear explanation of the supposed policy breach or identify the specific evidence used to substantiate the violation. My business has suffered numerous cancellations and financial loss due to this action, despite a long history of positive performance on the platform.I formally requested transparency, including:Which specific Taskrabbit policy I allegedly violated What evidence was used to support the decision Confirmation that my photo documentation was reviewed Taskrabbit dismissed my concerns without explanation and closed the case prematurely, denying me any further appeal process. This reflects a lack of fair investigation, arbitrary enforcement, and negligent handling of contractor accounts.?Resolution Requested:I am requesting that Taskrabbit:1.Provide a transparent review and written summary of the evidence used against me 2.Remove the unsubstantiated violation from my account ************* the financial and reputational harm caused by their mishandling

  Business Response

  Date: 06/24/2025

  At Taskrabbit, we are committed to delivering a quality experience to every user, and we appreciate any feedback received. The business metrics this user is referring to are internal measurements to help independent contractors monitor and build their own business, by addressing key concerns from our Clients. That being said, if any user feels that internal business metrics may be reflecting inaccurate information, they are welcome to contact the Taskrabbit Customer Support team who helps review accounts on a case by case basis. In checking on this user's emails with the company, we've confirmed that our Support Team has been in regular communication to address their questions and concerns. These thoughts are very valuable to our team as we continue to develop and improve our product. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a ****** for well over 5 years now, this is a complaint from someone who uses taskrabbit to find work. If you are here complaining about the ****** you had come to your home and destroyed your stuff, read my complaint and it'll all make sense, and how TaskRabbit doesn't care and is doing nothing to fix it. There is another complaint from 05/06/2025 that perfectly mirrors my issues, proving widespread issue.The basic premise of my complaint is simple, TR has a "performance score" for every ******. This "performance score" is nothing more than the number of invoices I create divided by the number of task invitations I receive. What's the issue then? Well, a ****** that receives one invitation and completes one task is then rated higher than someone like me that receives 45 invitations and creates 38 invoices. This makes no sense and is misleading to clients that use the app. I have consistantly been the number one ****** in my metro and the top earner, yet TR never gives me my elite status, citing this "performance score". They have completely tarnished my reputation for their company's personal policies to promote lesser taskers. I have experenced at least a 50% drop in revenue. I can't control when clients cancel, i can't control if people hire me for work i don't advertise that i even do. Yet, TR holds these against me. TR's policies discriminate against certain races, genders, and sexual preferences.I will now address what I know the answer from TR is going to be: TaskRabbit has not been in constant contact with me about any of this, despite my attempts to contact for over a year now. TR ignores my emails, without response. TR support has hung up on me. TR support openly lies. TR support consistantly provides incorrect information. TR support is nothing more than a call center in ****** that chooses answers from a set list of responses. TR support will not provide me with any contact information to talk to someone that actually works for TR.

  Business Response

  Date: 06/17/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about this issue concerning this User's account status. It's important to note that only violations of our Terms of Service (***********), will lead to an account limitation or deactivation.

  
  At this time, we are unable to locate any account under **************************** We'd like to get to the bottom of this and highly recommend the User reaches out with the email address associated with their account. To get in touch with our team, please create a ticket at **********. From there, select "Account Limitations Appeals" from the dropdown labeled, "Tell us about you".

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23479081
  
  I am rejecting this response because:

  I have to use an different email to protect myself from retaliation, as I've already had my account throttled multiple times after contacting support with my dissatisfaction. Of course TR is going to go to any lengths they can to not address the issues raised in the complaint. TaskRabbit cannot continue to hold taskers accountable for the actions performed by clients. This has destroyed my profile. Notice the non answers given, its what i've dealt with over the last year or more. I want contact information to talk to someone that actually works at TaskRabbit, not a Canadian call center. I will not send any attachments at this time of the proof i have of being throttled, being listed below taskers with far less credentials. I would prefer to have TR continue to act as if they aren't doing these things. I've asked TR multiple times to produce the lists of all my tasks, and specifically explain to me which ones are affecting my "performance score", but they do not. They are going to act as if they don't know who i am, if they don't, then they are violating so many taskers, they can't even keep them straight. Also, if TaskRabbit is automatically divvying out tasks without input from the clients, i have been made a de facto employee of **** and TR without my approval. ** promised that i could manage my own business, but i cannot if TR continues to mislead clients with fake and made up metrics of things that are beyond my control, and clients don't even chose taskers anymore themselves for the **** tasks. Not really running my own business, huh? I will remain dissatistfied with these responses as i have been for the last year plus until i receive contact information that puts me in contact with someone other than the support call center and also to stop holding me accountable for actions that clients initiate. Taskers are your best clients, i am a client of TaskRabbit service. I've made you more money than any client using the platform to get work done. You stack 40% fees on top of what i charge, so i've made TR a whole lot of money. I am a client. I fullly understand that TR sees taskers as disposable assets that are completely worthless and replaceable. This is not the case, taskers are your best clients. Again, i will remind you that this service when i signed up was rated an A here on BBB, since then, you have plummeted to not accredited and changed your headquarters in an effort to eliminate all the bad reviews affiliated with your *************************. I've been loyal to this brand, and this brand treats me and every other ****** with a unbelievable amount of disrespect. All while misleading clients to purposefully promote your worst taskers. absolutely shameful. You don't even answer the questions in the complaint.

  Sincerely,
  
  **** B (one of your top taskers)

  Business Response

  Date: 06/18/2025

  Thank you for providing us with the opportunity to connect further on this issue. Its important to know that although our Terms of Service (********************************************) state that Taskers are independent contractors, breaches of our ToS or policies can lead to the Taskers profile being limited or affect their standing. 
  
  As we don't have enough information to locate the User's account, we're unable to share specifics about any previous communication or account limits. We understand this is a very frustrating situation. We pay close attention to all feedback from our community and appreciate you for bringing this to our attention.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23479081
  
  I am rejecting this response because:

  
  Notice that the only response is to threaten me with the ToS. TaskRabbit wants to play both sides. If Taskers are independent contractors, why are you sending taskers without any input from the client? If clients aren't choosing their ******? Who does? This is another answer that Taskrabbit tries to avoid and has lied to me on multiple occasions. TaskRabbit lies and says **** makes these decisions, that is not true, TaskRabbit is who decides which taskers are sent to tasks. Doesn't seem too "independent" huh? Notice that TR doesn't actually answer any of the questions. Can i get contact information to talk to one of these so-called "teams" that all of my previous complaints were escalated to? The answer is no, i can't. Why? Most likely because these "teams" don't exist. Are you going to stop holding me accountable for client side cancellations, and clients that hire me outside of my scope prompting a cancellation? No, you won't. Why? Because holding the top taskers accountable for things beyond their control is a perfect way to make room for all the horrible taskers that get sent out to destroy furniture. Just take a look thru these complaints and reviews, filled with clients that have been completely fleeced by taskers, and these are the taskers that get promoted above quality taskers with 100% five star reviews. TaskRabbit wants to say that taskers are independent so they can stiff clients on their complaints, citing that fact that we are independent. Independent contracotrs don't have a company spamming messages to clients in their chats, independant contractors don't have a company that sends them to jobs, they get hired by clients. TaskRabbit support does nothing but a blame game of how everything is your fault and not theirs. No answers again, total waste of time again. Taskrabbit thinks people are too stupid to actually see through their bs. I've complained previously for results i've seen in my own search, promaoting a ****** with 4 completed jobs over me with 1500 completed jobs. TR's response: taskers can't search for themselves, that's the reason why. As if i'm too dumb to search from another friends account. They just think everyone is dumb. Their answers are condesending at best, at worst, just completely ignored. They keep claiming they don't know who i am, good, because based on the response of threaten me with ToS violations, their mission now is to punish me thru my account. But hey, I'm sure all the taskers that have ripped clients off in the review section probably still have accounts with TR in good standing and still out there destroying furniture and charging triple what they should. Stop wasting my time. I won't be responding to this again, as it is a complete waste of time, just like it is after i wait two and a half hours on a so-called "support" call. Again, no actual questions answered and nothing but a threat of action against my account.

  A message for anyone that reads this hopefully before you use TaskRabbit: TaskRabbit has and implements policies that promote the worst and least busy taskers to the top. TaskRabbit misleads you by claiming taskers are "elite" when other taskers are well higher rated than all of those awarded elite status. If you do have a problem with your ******, ** will not provide any service to you, they will ignore your support questions and claim they are "escalating the issue to our teams". I don't believe these teams even exist, as i've never gotten a response from any "team". Just make sure you read all the reviews on the website before hiring anyone, because ** promotes the absolute worst people and throw taskers like me to the side.

  My clients have given me all five star ratings, well over 1400 of them. How many five star reviews do you have TaskRabbit? According to this website, the answer is literally zero. You'd think you'd want to promote someone that makes your company look good, clearly you don't. The reality is, TaskRabbit makes ME look bad.

  
  Sincerely,
  
  **** B

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a task with taskrabbit for one hour. When it was confirmed, the person completing the task decided he would charge me for two. When I tried to cancel, I was charged the full hour anyway as a "cancellation fee". When I tried to get the cancellation fee waived due to the circumstances not making sense, I spent an hour waiting for a customer service agent that never came. Emails have been unanswered. It's the deceptiveness of advertising one hour then charging two and then charging me anyway when I cancel because I don't need two.

  Business Response

  Date: 06/17/2025

  Thank you for bringing this to our attention! At Taskrabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Support Team outlined the steps needed to move toward a resolution. At this time the Client has not followed up with the requested materials. We look forward to receiving the requested information from the Client and continuing to work with them to find an amicable solution to their request.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : Tuesday June 10th at noon I paid $281 for 40min of work The purpose of Task Rabbit is for client to pay to safety of Task Rabbit support. So you're not simply hiring a random person. I could not get a hold of customer support and STILL have not been able to speak to anyone even after sending dozens of emails, forms, and calls. I was scammed by a ****** because I was unable to get in contact with TaskRabbit . ****** was asking for extra money in cash (policy violation). I was unable to cancel the appointment because Task Rabbit would not respond.

  Business Response

  Date: 06/16/2025

  We appreciate the opportunity to respond to these concerns, as we value all User experiences on the platform. 
  
  As the Terms of Service (***********) indicate, Taskrabbit doesnt employ, supervise, scope, direct, control, or monitor Taskers. That being said, we take this type of situation very seriously as they are serious violations of our Policies. Our Team is working to catch up and address all User contacts as soon as possible, however, we are experiencing a high volume of contacts. 
  
  Upon review, we can see there is currently a ticket open for this issue # ******** and we would recommend continuing communication there to discuss the off-platform payment and other reported issues!

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought furniture from **** and after having difficulty assembling it decided to try their assembly service which was through the Company Task Rabbit. We scheduled for a day and time and the original ****** cancels last minute. They picked a new person for us and the time they gave did not work for us so I rebooked it for a time that did. I tried canceling the other ****** well within the 24 hr period. It wasnt Saturday and they were to arrive Monday Morning. The website said the ****** was rebooked but then when I went it kept showing the other guy for Monday. I kept trying to cancel it but the website just brought me back to the Home Screen when I clicked inbox. I never used this company before so I didnt know what to do so I called their customer service. Ive ran diver and no one answered. I the. Reached out via the chat Saturday Night, they did not respond until Sunday night and I explained to them that Id been trying to reach them without luck the day before. They then went ghost and did not respond again till Monday night. Saturday I asked he ****** to assist me with canceling it but he ignored me . Then they charged me a late canceling fee after I explained tot hem the issue and their lack of customer service. They refuse to refund me and tried to give me a credit which I told them does not benefit me because I dont plan on using the service free this experience.

  Business Response

  Date: 06/17/2025

  Thank you for reaching out, and we're so sorry for any frustration felt as a result of the cancellation charge. A friendly reminder, if you cancel your task within 24 hours of its scheduled start time, you will be charged a one-hour cancellation fee based on your Taskers hourly rate and any Taskrabbit fees. We have this in place as *************** their time to task with you.
  
  You can check out this ************** Article for more information: *************************************************************************************************

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I booked a ****** through the app Task Rabbit and I canceled after speaking with the ****** and they were all right with the cancellation. Task Rabbit decided to charge me for canceling since it was in their 24 hour cancellation window, but since I had permission from the actual individual who would have been completing my task, I did not expect to be charged. It took over 24 hours to receive any sort of help from Task Rabbit (I have the entire transcript of the conversation.) Their solution was to apply a credit to the account on the app but this is not acceptable because I do not feel comfortable using their services when their policies are confusing and take advantage of that confusion.

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to address these concerns.

  As noted in our policies, canceling within 24 hours of the task's start time will incur a one-hour cancellation fee based on the Taskers hourly rate and any Taskrabbit fees. This cancellation policy exists as *************** time in their schedules and turn down other work opportunities to assist with your task. Specifics can be found here for review: *************************************************************************************************

  We appreciate this feedback as we continuously work to improve our platform. 

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27 2025, I contacted a ****** through the TaskRabbit to inquire about help with moving. The task I was looking to book was potentially for the next day, May 28. During the chat, I realized that this ****** did not have a vehicle, which was essential for the job. I clearly told him that I would not be hiring him and would look for someone else who has a car.Despite my clear message declining his services, the ****** scheduled the appointment for May 28 without my consent. As proof, I have screenshots showing that I told him No and that he still confirmed the task himself.Then task rabbit put charges on my credit card for this task.When asked they said, this charges is for cancellation within 24 hours of the schedule time.I showed them all the proofs1. i never agreed to the task. (Which their policy is once customer agrees, the appointment is them confirmed) and here i never agreed.2. The ****** booking himslef ever after no. Why?3. The message on the chat that this ****** is not available find new ******( which means i never cancelled him)I kept asking them these questions and they are avaoiding all these.They are just insisting that I chose the wrong category which is that task doesnt need a ********** that even a valid reason?Do I have to pay for wrong choosing category?I mean, why are they not answering to any of the above question? They cannot even prove that I cancel that task because there are clearly shows. Its the app or the task for himself who cancelled the task.They are saying that they can give me an app credit. No, I want my money refunded to my credit card. for them Its only $32, but for me, its my hard earned money.Please help me here

  Business Response

  Date: 06/11/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about this issue concerning this charge.
   
  At this time, we are unable to locate any account under **************************** We'd like to get to the bottom of this and highly recommend the User reaches out with the email address associated with their account. Full contact details for our Support team can be found here: *********************************************************************************************************

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23447740
  
  my account with ********************** is at *****************************

  and im contacting task rabbit support team every single day multiple times. 
  1. they are just insisting that i chose the wrong category i.e. task does not need vehicle

  2. Not answering to my ques, when the ****** was said no, why did he confirmed the meeting every ****** booked the meeting after confirming everything. But here i disagree, despite that he hit the confirmed meeting.

  3. Since the day *** provided screenshot where  their app clearly states this ****** is not available for the task, find a new ******. Task rabbit have stopped responding to me.

  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/11/2025

  Thank you for your reply. At this time, we're flagged the issue to our Support team, who will be reaching back out to the Client as soon as possible via email. We hope that this helps to resolve their concern, and we welcome any further questions the Client may have going forward.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi there, i think i got scammed by taskrabbit, i scheduled a furniture removal service in taskrabit and only found out several issues: 1) they don't allow you get quotes from multiple vendors, instead, you read their quote (without details) and pick only one, and then put in credit card before you can communicate with someone to determine if the work is feasible for them to take on or not. 2) the whole process keeps confirming to you that you are only charged once the job is completed, but never mentions other terms, see the payment page uploaded. 3) i put in payment info and the person i booked told me they couldn't fulfill the job that's "junk removal" by himself, and needed another person, suggesting i book with another person on taskrabit. at this point i decided not to go with this service because booking two people is too expensive. 4) I was under the impression that there will be no charge "until the job is completed" as they states on their site, as the only terms they highlighted. there was no email sent about them holding temporary charge on the credit card or anything, or send an email stating that a job is scheduled, nothing! 5) i canceled the job 12hrs before the job originally was planned. then i got two email saying i was charged for an hour of cancellation fee, which include 1 hr of labor charge and "Trust & Support Fee" - basically scam me out by not telling me the terms, which according to them, canceling within 24hrs subject to fee.

  Business Response

  Date: 06/11/2025

  Thanks for reaching out to Taskrabbit, and we're so sorry for any frustration felt as a result of our cancellation fee policy. If a task is canceled by the person booking the task within 24 hours of its start time, they'll be charged a non-refundable, one-hour cancellation fee. We have this policy because *************** time to complete the task, and turn down other work. For more info on our cancellation policy, see this ************** Article: ************************************************************************************************************************

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23447435
  
  I am rejecting this response because: 

  Thanks for the response and I fully understand your policy - i searched deep into your website to pull that out and read through it. Every service has fine prints and terms, and you can argue that each customers should read through the thousands of legal words to understand before making a purchase decision. However, my complaint is mostly these 5 aspects about how the site is intentionally deceiving in its design to make customer uninformed about their purchase and how the credit card info was being stored: 

  1. Lack of disclosure:

  My booking flow on your website repeatedly states that You wont be billed until your task is complete. There was no clear disclosure of any cancellation fee or temporary hold during the process, including the attached screenshot I saved at time of booking. I have received no other communication disclosed additional terms related to the payment. 

  2. False advertising of service capability:

  The ****** I picked with the limited information the site allowed, ended up admitting incapability to perform the job (furniture junk removal) he's advertising himself for. This was only made known to me after I was required to put in payment info, without proper communication with taskers on the scope of service. This incapability render no service was completed. 

  3. Deceptive payment and work flow:

  At no point was I shown or asked to agree to a policy stating that canceling within 24 hours would incur charges. I received no confirmation email, no summary of cancellation penalties, and no notification about the charge prior to it hitting my card. Yes all services have thousands of words of fine prints, but something critical like this should not rely on customers to discover - just like clothing store would highlight a clothes is "final sale" and "no return".

  The fact that I was highlighted ONLY the terms "You wont be billed until your task is complete., TWICE, on the payment page, is ill-intentionally deceptive. Per #3, no task was completed due to incapability of the ******, so per term, I wouldn't be billed. Again, there's NO VISIBLE MENTION of cancellation penalties. If your terms include cancellation fees, that should be clearly disclosed before confirming, not buried in the TOS. 

  4. Violation of fair billing practices:

  Under consumer protection guidelines, services not performed and terms not disclosed at time of purchase are not legally enforceable. This charge appears to violate fair billing principles and may warrant escalation via card dispute or formal complaint to the ***. Attaching some guideline from *** consumer protection rules and card issuer chargeback policies:
  - A company must disclose any material terms (fees, penalties) prior to purchase confirmation.
  - Misleading language that gives a reasonable consumer the impression of no charge until completion can be considered deceptive advertising.

  FWIW, I contacted your customer service requesting refund but have not heard back. 

  5. PCI ****************************************** Security Standard) violation: 

  In fear of being charged further, I attempted to remove my credit card information and only to find out that Taskrabbit permanently stored my credit card information, without obtaining my explicit consent at any point! And there is no option provided to remove or delete this payment method from my account! The only method appears to be replacing it with another card, which is not an acceptable or secure practice. This violates PCI DSS standards, consumer data protection regulations, and potentially constitute an unfair or deceptive practice under the *** Act.

  Taskrabbit support response: "Currently, you can update or change your credit card on Taskrabbit by editing your payment information, but there is no information provided about removing a saved credit card entirely from your account."

   

  So my very sincere requests are - 

  1. Full refund of the cancellation fee I was charged. 

  2. My stored card info be fully removed from your system immediately and Taskrabbit to provide a written confirmation that no card data remains attached to my account.

  Thank you again, 

  sw

  Business Response

  Date: 06/16/2025

  Thanks for the opportunity to connect about these concerns.

  The Taskrabbit Terms of Service includes all policies laid out on the platform, which can be found here: *****************************************************************************************
  When a User agrees to the Terms of Service, they are also acknowledging the policies on the platform. While we do have certain expectations for our Users, Taskrabbit does not supervise, scope, direct, control, or monitor tasks or Taskers. We see that consistent communication has been provided on ticket # 10206936. We look forward to continuing to work with the Client on this ticket. 

  These thoughts are extremely valuable to us, as we continue to develop and improve our product and we greatly appreciate them. We will ensure the appropriate team gets this feedback. 
  
  
  
  

  Customer Answer

  Date: 06/16/2025

  Hi There, 

  Thanks for your reply. I'm rejecting the response and consider resolution not reached.

  To be clear, I fully understand the platform workflowbut thats exactly the problem. Its an intentionally exploitative design.

  TaskRabbits process is like a restaurant demanding a credit card hold before letting you see the menu to decide if you even want to dine. Thats not just user-unfriendlyits ethically indefensible.

  Your platform repeatedly highlights: You wont be billed until your task is complete, while burying mention of cancellation fees elsewhere. Thats not a UX oversightits a textbook dark pattern that TaskRabbit chooses to follow, misleading users into a false sense of security. To respond and justify it with we mention it rightly confirms the intent.
  

  My credit card was also stored without any consent, and only removed after I escalated twice. That violates PCI compliance expectations for any technology platform that handles sensitive financial dataespecially one that charges an expensive hourly Trust & Support Fee while delivering neither.

  I'm still hopeful that TaskRabbit can do the right thing and refund fully to credit card for the Trust and Service that were not rendered. Thanks. 

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all this company applies arbitrary and made-up T&S fees. I checked different ********. One was a 36% fee the other a 34% fee, give or take a few decimals. There is no transparency or standard when booking, and these amounts are incredibly high. However, my main complaint is I paid a "******" an agreed upon $95/hour rate. I have a chat attached proving this is the amount. However, Task Rabbit charged me at $105/hour and they decided to add their high fee on top of this higher amount, as well as the taxes. I wrote their support and their support does not agree to make the adjustment and they will not admit that they are billing me incorrectly. I re-calculated the amounts based on the limited information provided. Because they are not transparent about how they decide what their T&S fee will be, I could only calculate the percentage based on the amount they originaly charged. For all I know, had they charged the right amount, the fee could also be a lower percentage. They owe me at least a $51.16 adjustment; however, more than that, they should now recalculate and make sure they are charging me the right amount.

  Business Response

  Date: 06/09/2025

  Thank you for allowing us the chance to discuss this.

  We apologize for any confusion regarding your invoice. In addition to your Taskers hourly rate, invoices will include any applicable state sales tax and the Trust and Support fee. The Trust & Support fee is an hourly rate, which is outlined on the final booking page before confirming your task. Please know that our fee supports the safety of our community. To learn more about the Trust and Support fee, you can visit: ***************************************************************************************************************************

  We appreciate you sharing your concerns, as value every Users experience, as it helps us continue to grow and develop our platform. 

  
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23442754
  
  I am rejecting this response because:

  They keep saying the same thing. They keep claiming what their policy and pricing model is, but it still does not make sense. 

  How can a business charge $10 of additional fees on top of the hourly rate and call that a service fee (which brings the total another $30 higher)? And then on top of that total they charge AN ADDITIONAL service fee, and because the hourly right is inflated, now the additional service fee (whatever that is for) is also now higher! Plus tax on that higher total. 

  The person who did the job said the cost is $95/ hour. The total should be $95 x 3 and then they can add their made up/fluctuating service fee on top of that. 

  This company is rotten, not transparent, and they will not even give the courtesy of a response that does not recite their doctrine. They say they understasnd my complaint, but I do not think they really get it. Sure, I can own a company and make up whatever pricing policy I want, but that does not mean it is ethical or even legal. I think what they are doing is borderline illegal and should be investigated by consumer rights organizations. This company makes up their own pricing, they say they have a service fee, but as evidenced by my issue, they charged me TWO service fees. They will not even say what that fee really covers and it is a SHARK'S fee, basically what people convicted of ***** would charge. This company needs oversight and regulation and needs to be held accountable, or their should be warnings about their lack of transparency and "made-up" fees. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/16/2025

  Thanks for allowing us the chance to respond!

  We apologize for this experience and appreciate when Users share feedback. These thoughts are extremely valuable to us as we continue to develop and improve our product. Were committed to making Taskrabbit financially accessible to everyone and all input helps us understand these opportunities. Please know that our fee supports the safety of our community. To learn more, visit: ***************************************************************************************************************************

  Please know that we take the Client's feedback seriously and will ensure this is communicated to appropriate teams. Thank you again for bringing this to our attention.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a ****** to come to my home and replace a shower head same day on June 6, 2025. After asking a few questions, and agreeing on a time frame that he would arrive, he accepted the task for $66.97 per hour. I then provided my phone number for him to let me know when he arrived. He called me a few moments later and informed me that the listed price of $66.97 is not for anything related to plumbing and that would be a contracted price of between $250-$278 depending on how involved the shower head changing was. That was almost 4X the price he agreed to initially, so I told him that I would not like to continue. He said okay, and I canceled the task. I then received an email stating that because I canceled within 24 hours, I would be charged one hour of his time. I reached out to taskrabbit immediately and explained the situation, but was told they could not refund my money. I asked to speak to a manager and was told that there was no one available. When I inquired again, the representative told me she could schedule a call back in one hour. I agreed and provided all information necessary. After 6 hours, I still hadn't heard anything so I reached out via chat. The chat said someone will be with you momentarily, but now it has been over 24 hours and I am still "on hold" with the chat. I have repeatedly called today (June 7) during business hours listed, but have not been able to reach anyone. I just want a refund. I do not believe I should be charged because the ****** changed the price SIGNIFICANTLY after accepting the job as is.

  Business Response

  Date: 06/09/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond, as at Taskrabbit, we are committed to delivering a quality experience for every task.
   
  In this particular instance, our Team is still working to resolve this on ticket # 10191492 and the Client has received consistent communication regarding this.
   
  This feedback from the Client is very valuable to our team as we continue to develop and improve our product. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information. Thank you for your understanding.

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23439340
  
  I am rejecting this response because: This is untrue. I have not had consistent updates. I want a full refund ASAP. It did not take this long to charge me (less than 1 minute), so it shouldn't take this long to provide a full refund.  What is there to review? I provided all of the information to the agent I spoke to on the phone, who told me someone would call me back within one hour. I never received any callback and now it has been over 3 days. 
  
  Sincerely,
  
  Chaturia *****

  Business Response

  Date: 06/11/2025

  Thanks for the chance to discuss this further and provide some clarification!
   
  We apologize for the confusion. Our Team is experiencing a high volume of contacts, but are working to resolve these as soon as possible. We've flagged the Client's concerns to the appropriate team and they can expect a follow up on their open ticket shortly. We can continue to address their concerns there.
   
  We appreciate you working with us on this.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23439340
  
  I am rejecting this response because: No I do not accept this.  Your ****** changed the terms and conditions AFTER accepting at this price. I have contacted our lawyer and my bank regarding this matter. 
  
  Sincerely,
  
  Chaturia *****