Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1 I hired movers through Dolly by Taskrabbit. The total cost of the move was $269. The movers were very slow and requested the additional time be paid in cash. I noticed once they left they had broken my TV. On the taskrabbit website it says all moves are coved by insurance (no conditions appear in the statement). I contacted the company and they refused to cover any of the damages incurred. The damage amounts to around $300. The support ticket request is ********. I made a second request on the same email and they once again denied it and provided no recourse.

  Business Response

  Date: 09/15/2025

  Were truly sorry to learn about the Client's experience with *****. To ensure the Client receives the most direct and effective support for their concerns, we recommend they connect with Dollys support team directly at ******************

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing an report of an incident that happened while utilizing the app Taskrabbit. I had a fraudulent meeting setup and ended up having my life put on the line by some random person pulling a gun. Today's date September 11 ********************************************************************************************************************************** money. I feel like they are not following their own policies and breaking legal agreements within their own terms and also need to review a HR compliance course for concern and conversation skills on extreme situations like this, that were possibly life and death. I don't know what information is needed in this situation but I have explained this already multiple times to cops and Taskrabbits support and whatever questions you may have I will answer them. I have their policies shown as well as my conversation report with Phoenix PD attached

  Business Response

  Date: 09/12/2025

  We are truly sorry to hear about the deeply distressing incident you experienced while using the Taskrabbit app, and we sincerely apologize for any shortcomings in our initial response. We are committed to ensuring that such critical situations are managed with the utmost care and concern. We have taken steps to reinforce our support teams training to better address these types of incidents.
   
  Please know that we are actively investigating this concern, and we have ensured that your cancellation fee has been paid out. We are grateful that you brought this to our attention and for escalating this matter to the local authorities. Your safety and well-being are of utmost importance to us.

• Initial Complaint

  Date:09/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** came to fix plumbing situation. Left with the issue completely unresolved, in fact he caused a leak that wasnt there prior. Contacted taskrabbit for a refund and theyve issued me a $27 dollar credit (i paid $70 for this service). Id like a proper refund as i dont need this credit since ill never be using taskrabbit again.

  Business Response

  Date: 09/08/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. In looking at the email provided, we've been unable to locate a Taskrabbit account for this individual. For privacy and security reasons (**********************************************), we'd ask that the account holder reach back out at ********** with the information associated with their Taskrabbit account so we can look into this further. We look forward to connecting with the Client further soon and appreciate your understanding in this matter.

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a cleaning with a taskrabbit contractor that never occurred. Upon filing a complaint with taskrabbit, I was denied a refund for this fraudulent charge and also never heard back from their support team after emailing multiple times.

  Business Response

  Date: 09/04/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After communicating with the Client, we made them an offer aligned with the Taskrabbit Happiness Pledge (************). We did not hear back from the Client before the deadline provided, and this claim was subsequently closed. We apologize for the inconvenience and appreciate your understanding.
  
  

• Initial Complaint

  Date:08/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a ****** to mount tv. They spent over an hour drilling and undrilling and making a ton of unnecessary holes in wall. Mounted it and its completely not centered and not straight. Taskrabbit is offering partial credit for NEXT task. Completely unacceptable.

  Business Response

  Date: 09/01/2025

  We appreciate the chance to connect on this!
  
  Our Support Team is continuing to work with you on ticket ********. Please respond there with photos of the damage, including the additional holes in the wall, so that we can reassess the situation. 
  
  We look forward to continuing to work with you!

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23820729
  
  I am rejecting this response because: they still charged me for the work of the ****** that was dont abysmally. The TV is not centered at all and is lopsided. 
  

  Ill share photos of the holes when I take the tv down when my handyman comes 9/8
  

  but regardlesss, I should be getting a full refund on the work, not half  

  
  Sincerely,
  
  *** *****

  Business Response

  Date: 09/02/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After communicating with the Client, we made them an offer aligned with the Taskrabbit Happiness Pledge (************). The Client shared additional concerns. At which point they were directed to our Resolution Team to investigate this matter further. However, we did not hear back from the Client before the deadline provided, and this claim was subsequently closed. We apologize for the inconvenience and appreciate your understanding.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23820729
  
  I am rejecting this response because: this doesnt take into account that I was charged partially for this task  

  Id like a full refund  

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:08/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28th I used the task rabbit platform to find assistance moving a heavy object in my home. The ****** said that he could not perform the task, so I cancelled immediately. The next day taskrabbit charged me twice and now refuses to refund the fees.

  Business Response

  Date: 08/30/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about these unexpected charges! At this time, we are unable to locate the account without the email address. It is correct that a cancellation fee will apply for tasks canceled within 24 hours, however, we do want to look into any possible duplicate charges. 
   
  We ask that the user please reach out to our Support team via the following link: *********************************************************************************************************
   
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TaskRabbit has a cancellation policy that they require you to agree to before connecting with a ******. The cancellation policy states if a task is cancelled within 24 hours of the scheduled service, you will be charged the hourly rate of ****** as well as TaskRabbit administrative fees. Before agreeing to the cancellation policy, you select a ****** based on their advertised rate. I am ok with this policy and accepted it based on the ******** advertised rate. AFTER agreeing to the policy based on the ******** rate, I was then able to chat directly with the ******. When doing so, the ****** gave me a rate/price that was much higher than his advertised rate which was more than I expected to pay and had it been the rate advertised, I would not have selected the ****** or agreed to the cancellation policy. As such, I cancelled the task and TaskRabbit charged me the hourly rate of the ****** and their additional fees. While they did offer a credit, I am requesting a refund because this is just bad business practices and I am not interested in using their services, ever. Taskers should be required to stick to their advertised rates or TaskRabbit should be more flexible with having the opportunity for the customer and ****** to connect to discuss the task and agree to a rate before requiring customers to agree to a cancellation policy that could cost them.

  Business Response

  Date: 08/22/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. We have a high standard for all Taskers in our community and are disappointed to see that this ****** was not transparent with their pricing from the beginning. A friendly reminder, if you cancel your task within 24 hours of its scheduled start time, you will be charged a one-hour cancellation fee based on your Taskers hourly rate and any Taskrabbit fees. We have this in place as *************** their time to task with you.
  
  You can check out this ************** Article (*************************************************************************************************) for more information. Thanks again for your understanding.

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23777964
  
  I am rejecting this response because: the ****** was hired for a same day task, thereby eliminating the opportunity to cancel within 24 hours. 
  

  In your cancellation policy, you do not make it clear that taskers are able to change their rate after booking. 
  

  thus is unfair and unethical to your customers. Its extremely unfortunate that you dont see this as a problem. 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 08/23/2025

  We appreciate the opportunity to further connect!
  
  We'd like to expand upon this situation. As offered in ticket ********, we advised we could provide a credit offer equivalent to the cancellation amount. Unfortunately, this offer was not accepted; thus, the ticket was closed. Additionally, the cancellation policy is agreed to when signing up for the platform. We encourage Users to familiarize themselves with our Terms of Service, Happiness Pledge, and all related policies.
  
  We sincerely appreciate feedback as we continue to grow and improve our product. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information.

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23777964
  
  I am rejecting this response because agreeing to the terms and familiarizing myself with the platform still does not negate that you all allow taskers to change their prices from the advertised rate. 
  

  My issue isnt the cancellation policy, and I dont understand why you all are unable to see the wrongdoing here and simply make this right. 
  

  This was my first (and last) experience with you all and I really hoped this would be a good thing. In this economy, for consumers to even take their hard earned money and consider your service, is something to consider. But your lack of customer service and empathy will ensure you all are short lived. 
  

  This is unfortunate and while Im sure we will not resolve this, I hope you at least update your policies to do better by the next customer. 
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting a complaint against TaskRabbit for an unresolved service and unfair treatment.On August 6, 2025, I booked TaskRabbit (through ****) to assemble a wardrobe. Ive been charged $270.99 already, but the service remains incomplete. The ****** didnt properly assembled, damaged my ceiling during the attempt and left the wardrobe unfinished. Second ****** never came or responded.When I reached out for support:TaskRabbit opened a case but later cancelled it without resolving the issue. I spent over an hour on the phone with ***************** who reassured me that my case would remain openyet the very next day I received a cancellation notice.TaskRabbit continues to stall and send me long lists of requirements instead of fixing the original issue. now they keep sending new requests for information I have already provided, effectively delaying resolution instead of completing the task.Despite providing all requested details, photos, and explanations, I have received no clear answer on when my wardrobe will be fully assembled.There is significant damage caused during the incomplete assembly: scratches on the wardrobe, damage to the ceiling, and improper assembly by the first ******.I am unclear who is responsible for repairing the damages and for completing the wardrobe assembly correctly.I have paid partial amount already, but the service provided does not justify the charges: the wardrobe is incorrectly assembled, damaged, and the ceiling is affected. I have not received the professional service I paid for.The repeated delays, unclear communication, and shifting deadlines have caused significant stress, inconvenience, and frustration.I am seeking:1.Completion of wardrobe assembly at no additional ************* or compensation for the damage caused to the wardrobe and ceiling.3.Clear accountability from TaskRabbit regarding who is responsible for these damages and the unfinished work.

  Business Response

  Date: 08/19/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. At Taskrabbit, we are committed to delivering a quality experience for every task. As per TaskRabbits Happiness Pledge (************), users must provide documentation such as receipts, additional statements, etc. that may be applicable to their claim. The claim, initiated by the client on August 6th, is currently under active investigation. The Resolution Team is in direct communication with the client to work toward a resolution.

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23765362
  
  I am rejecting this response because:
  I am not satisfied with TaskRabbits response. While they state the claim is under active investigation, in reality, there has been no resolution and no clear communication regarding responsibility or next steps.
  
  
  I have already provided more than sufficient documentation and evidence, yet TaskRabbit continues to delay by repeatedly asking for additional materials. Meanwhile:
  
  
  My wardrobe remains unfinished and unusable.
  The task was canceled without my permission, yet it shows as completed on the platform.
  One of the frames has a visible scratch on the front side.
  My ceiling was damaged during the attempted assembly.
  The first part that was assembled was done unprofessionally and requires rework.
  I have received no clear answers about who is responsible, when the wardrobe will be properly completed, or what compensation will be offered for the damage and inconvenience.
  
  
  
  
  Instead of resolution, I am left with boxes piled in my bedroom, a damaged ceiling, a scratched piece of furniture, and no functioning wardrobe, despite paying for more than half of the service.
  
  
  This experience has been extremely frustrating and far from the quality and reliability TaskRabbit promises. I expect a proper resolution including completion of the assembly and/or fair compensation rather than continued delays and bureaucracy.
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 08/22/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. Per TaskRabbits Happiness Pledge (************), users must provide documentation sufficient to validate their concerns as well as the value of any damages being reported. We have requested additional documentation from the Client and are awaiting their response to proceed with their claim. If the Client did not receive the request, we recommend reaching back out to our Support Team to let them know.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23765362
  
  I am rejecting this response because:
  
  I sent additional documentation that requested by the company as a reply to the previous emails, and now I receive a reply like this:

   

  Are you trying to contact Taskrabbit? 
  Unfortunately, it looks like you are writing an email address that does not accept incoming mail. We want to help you resolve your issue as quickly as possible!
  
  They doesnt seem like interested in resolving an issue or give me some clear answers. This is unacceptable. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inconsistent Enforcement: TaskRabbit Permanently Removed Me While Others Got Warnings. ******* *********** Business Name: TaskRabbit Business Type: Online platform for independent contractors (Taskers)Your Role: Independent Contractor / ****** Complaint Type: Service Issues / Unfair Treatment What Happened:I have worked as a ****** on TaskRabbit for 23 years with zero complaints about my work quality. Recently, TaskRabbit permanently paused my account due to two alleged violations that were not related to poor performance:Job with customer *******: We agreed on a ****** charge to mount 2 TVs (confirmed in TaskRabbit chat). After completion, the customer disputed the price. ********************** did not review the chat evidence before issuing a violation.Parking fee charge: I charged a $7 parking fee, which the customer approved. At that time, *********************** policy did not prohibit parking charges. TaskRabbit only issued new rules regarding extra charges after this incident.Other Taskers who had similar situations (including prior violations) received only a warning. I, however, was permanently removed from the platform.I believe this decision was:Unfair: No review of evidence that supported my case.Customer ****** B didnt even complain about $7 for parking charge which. Inconsistent: Different penalties for the same situation.Retroactive: Penalized under a rule that did not exist at the time.This action has caused me financial hardship and removed my main source of income despite my excellent work record.Desired Outcome:I request that TaskRabbit:Review my case with all available evidence, including chat records.Apply consistent and fair enforcement of policies.Reinstate my account so I can continue working.

  Business Response

  Date: 08/09/2025

  Thank you for bringing this to our attention. Its important to know that although our Terms of Service (**********************************************************) state that Taskers are independent contractors, multiple breaches of our ToS can lead to the Taskers profile being limited or deactivated altogether. In checking on this user's emails with the company, we've confirmed that our Support Team has been in regular communication to lay out the parts of our ToS that have been violated.
   
  We understand this is a very frustrating situation and regret to say that we will not be reinstating the ******** account going forward. We pay close attention to all feedback from our community and appreciate you for bringing this to our attention.

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a mover to assist with moving some furniture, on June 16, 25, he was solo and saw my task and requested if he could have his uninsured wife come and assist, I granted him permission so we could finish the task at hand. They completed the move and I tipped them cash and my card was charged $95.30. A couple days later I noticed that the door jams are damaged and I submitted a ticket per the website requested, #********, with photos. I received an email indicating the damaged complaint was received and I would hear back from someone 1-2 days later. Today is August 8th and I yet to hear back from this company with a resolution! I have sent several emails requesting an update, only to have no response. I would like the damages repaired at no cost to me and a FULL refund of the services.

  Business Response

  Date: 08/09/2025

  At Taskrabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Support Team outlined the steps needed to move toward a resolution. As per Taskrabbit's Happiness Pledge (************), in some circumstances users must provide TaskRabbit with documentation such as receipts, photos, etc. that may be applicable to their claim, and at this time the Client has not followed up with the requested materials. 
   
  Although we cannot promise that the damage be covered, we ask that the Client please respond to their current email with our Team and we'd be happy to continue to work with them to find an amicable solution to their claim. Our full contact details can be found here: *********************************************************************************************************

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23720832
  
  I am rejecting this response because I followed the proper process outlined on the website, despite how difficult it was to submit a complaint.  The attached photos and email string clearly show the TaskRabbit did not respond or provide guidance on next steps to repair the damage.  If customer service truly mattered as they stated, I would expect they would have responded or reached out to me in a timely matter.  Instead, I have heard nothing. Their claim that I failed to follow protocol or provide information is blatantly false.

  Sincerely,
  
  ****** *********

  Business Response

  Date: 08/11/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond, as at Taskrabbit, we are committed to delivering a quality experience for every task.
   
  Taskrabbit offers the Happiness Pledge (************) as a customer service offering to encourage continued use of the Taskrabbit Platform in the event that a user may have a negative experience. It is not insurance, and there are terms and exclusions that may be applicable. 
   
  In this particular instance, we did not hear back from the Client before the extended deadline provided, and this claim was subsequently closed. We apologize for any frustrations and thank you for your understanding.
  
  
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23720832
  
  I am rejecting this response because: Thank you for the acknowledgement, yet I do not see a resolution or have been contacted by TaskRabbit, how is this acceptable? If customer service is indeed a core value for TaskRabbit. I would expect timely and proactive communication or direct outreach.  Instead, I have still received no response whatsoever from TaskRabbit. I request that this matter be reviewed promptly and that I be provided with a clear resolution, including immediate steps for repair and any credits that will be generated back to me.
  
  Sincerely,
  
  ****** *********