Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $25 to be verified by the site. Was immediately locked out of the process by the Terms and Conditions screen. **************** states it's an engineering issue. Cannot proceed with my account or request refund. Absolutely scammed for $25

  Business Response

  Date: 08/07/2025

  Thank you for following up and allowing us the chance to further clarify our response to this User's issue regarding their ****** registration. As previously mentioned, there were delays within their ****** registration which caused the status to be left incomplete. Due to this issue, we have communicated with the User that they will need to complete the registration if they are still interested in becoming a ******. We value feedback from our community, and we will ensure that the appropriate team gets this information.
  
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TaskRabbit allowed a ****** to overcharge me for services that were not performed as invoiced. Despite providing timestamped chat logs and photo evidence proving the task duration was less than billed, TaskRabbit Support refused to investigate or adjust the invoice. They continue to bill me for inflated hours without justification. I am requesting a refund of the overbilled amount and a formal investigation into TaskRabbits billing dispute practices, as their customer support is refusing to properly handle disputes even when clear evidence is provided. The ****** offered to install my Ring doorbell and door handle for free as a thank you for booking with him, but still billed me for that time. Additionally, the drive from the pickup location to my home is a 30-minute trip, yet I was billed for 70 minutes of drive time. These screenshots show the Taskers message offering free services and the timestamps confirming the inflated travel and task durations that were charged.

  Business Response

  Date: 08/06/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond, as at Taskrabbit, we are committed to delivering a quality experience for every task.
   
  In this particular instance, however, it was determined that the ****** was invoiced for the hours spent on the task, as shown in the chat thread. Taskers are instructed to bill for time spent on the task, not any flat rate or billing by item, which is how this invoice was billed. 
   
  This feedback from the Client is very valuable to our team as we continue to develop and improve our product. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information. Thank you for your understanding.

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23704528
  
  I am rejecting this response because:
  it does not address the core issue of my complaint. The ****** significantly delayed their arrival, which caused the task to take longer than necessary. The excessive billing was not reflective of actual work performed but of time lost in transit and inefficiency. I have provided screenshots showing that the expected task time was far shorter and that the route taken was not optimal.
  
  
  Additionally, the ****** performed an extra task that he explicitly offered to do for free as a thank-you for my continued business, but then later charged me for that time. This was misleading and unethical.
  
  
  While Taskrabbits policy allows Taskers to bill for time spent, it should not override reasonable expectations of efficiency, honesty, and professionalism. Billing for delays and tasks that were offered as complimentary is not acceptable.
  
  
  I am requesting a partial refund of $176.80 for the unnecessary hours billed due to the Taskers delays and for the complimentary task that was improperly charged.
  
  
  Sincerely,
  ******** *******
  
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 08/06/2025

  Thank you for your reply. We're sorry again for the frustration. We are not able to change the outcome of this dispute, as we've been unable to substantiate that the hours were entered incorrectly. Although no additional expenses were charged for the requested task, any extra time spent on it will be billed. As such, we regret to say that we are unable to provide a refund for this issue.
   
  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against TaskRabbit I recently relocated from ******** to *********, driving over 20 hours with my service animal. I was exhausted, hungry, and in urgent need of getting my apartment situated. Naturally, if a piece of furniture is available for immediate delivery, I will want to secure it.I hired a ****** to pick up a dining table based on the sellers provided photos and description. Upon arrival, it became clear that the sellers information and photos were inaccurate the table was not what I ordered. This was not my fault, yet TaskRabbits policy appears to protect Taskers while leaving customers with no real recourse.Instead of receiving a refund, I have been penalized losing $59.99 in fees and valuable time and I still do not have the furniture I wanted. This is unacceptable.Key Issues:Seller misrepresented the item in photos and description.I incurred a $59.99 loss despite the issue not being my fault.I lost time, energy, and still have no table.TaskRabbits policy disproportionately protects Taskers over customers.This experience has left me with no reason to ever use TaskRabbit again.

  Business Response

  Date: 08/05/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. Were sorry to hear about the experience the Client had leading up to the cancellation of their Help Moving Task. We can confirm that the client was able to communicate with our Customer Support Team. They were provided a resolution that was inline with our Cancelation Policy. We value all feedback from our community and appreciate you bringing this to our attention.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23700640
  
  I am rejecting this response
  
  Sincerely,
  
  *** *******

  Business Response

  Date: 08/05/2025

  Thank you for allowing us the chance to respond once again. Our Cancelation Fee Policy states, when a Task is canceled within 24 hours of it being scheduled it is subject to a fee. The client was able to communicate with our Customer Support Team and provided a resolution that is in line with our Happiness Pledge. We appreciate the feedback. For more information in regards to our Cancelation Policy, you may review that here: ************************************************************************************************************************

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23700640
  
  I am rejecting this response because:

  I have not received any credits in my account 

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:07/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered movers on 7/28 from 11-1pm through Dolly by task rabbit. This company ensured the driver will arrive no later than 11:30 but close to the time, I called the company to advise the driver said he cant arrive until 12:30 which was not agreed upon. A few minutes later I received a text that said Im here -11:34 but I was at the front gate and my sister was at the door. The driver was not in the complex and did not call me or alert the company. The notes stated: The drive accused he came and you cancelled. This was not true out possible seeming he already stated he was over an hour away. This seems to be a known scam from this company. I posed the question on social media and the cancellation happens often causing them having to dispute. My concern is not only for myself but for the business conducting business outside of its own policy as per the screen shots provided. I was also charged twice for a total of $420 however I authorized $210.

  Business Response

  Date: 08/01/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. In looking at the email and phone number provided, we've been unable to locate a Taskrabbit account for this individual. For privacy and security reasons (**********************************************), we'd ask that the account holder reach back out at ********** with the information associated with their Taskrabbit account so we can look into this further. We look forward to connecting with the Client further soon and appreciate your understanding in this matter. 
  
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23684165
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 08/01/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. In looking at the email and phone number provided, we've been unable to locate a Taskrabbit account for this individual. For privacy and security reasons (**********************************************), we'd ask that the account holder reach back out at ********** with the information associated with their Taskrabbit account so we can look into this further. We look forward to connecting with the Client further soon and appreciate your understanding in this matter. 

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23684165
  
  I am rejecting this response because: please refer to the screen shots for communication and account details. Ive alert reached it on 2 occasions.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a TaskRabbit service to install a recessed bathroom medicine cabinet in the wall above my vanity and, as stated in my original request, to patch and paint as necessary to make the job look professional. The ****** (handyman) completed the installation, but the patching and painting were not done properly.The task was performed on July 4, 2025, and the ****** marked it as complete on July 15, 2025, which triggered payment even though the job was not finished to a professional standard. The wall around the cabinet was not sanded or smoothed adequately, so paint dried with visible lumps from trapped debris, and areas where patching was done are still visible. The drywall around the cabinet was not finished cleanly, and the end result does not look professional, as was clearly required.I contacted TaskRabbit support and they acknowledged the issue by offering a $221 credit. However, the credit is only usable for future bookings and requires me to pay full price upfront again, which is not a fair solution after a poor experience.I responded with a fair counter-offer: allow me to pay half of the original charge if the $221 credit is applied to the current task. TaskRabbit refused and did not offer any meaningful alternative.I am requesting a billing adjustment so that the $221 credit is applied to the original invoice, and I pay the remaining balance. I should not be required to spend more money just to access a remedy for a job that was not completed to the agreed-upon standard.

  Business Response

  Date: 07/28/2025

  Thank you for bringing this to our attention. As the Taskrabbit Terms of Service state (***********), Taskers are independent contractors and not direct employees. That being said, TaskRabbit offers the TaskRabbit Happiness Pledge (************) as a customer service offering to encourage continued use of the TaskRabbit Platform if a user may have a negative experience. In this particular instance, the Client has received regular communication from TaskRabbit, including a resolution offer that is in accordance with the TaskRabbit Happiness Pledge (*******************************************************************). Should the Client wish to share any additional information regarding the task, we recommend they reach back out to our support team at **********

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23661249
  
  Thank you for forwarding TaskRabbits response. Unfortunately, it does not address or resolve my concerns. I made clear that the task was not completed to an acceptable standard, and I provided documentation to support this.
  
  TaskRabbits response simply repeats generic policy language and refers to a Happiness Pledge without offering a meaningful resolution. I am not asking for a refund I am asking for a fair adjustment. Specifically, Ive proposed paying for half of the task cost if their credit is applied to the remaining balance.
  
  At this time, the business has not acknowledged or responded to this offer. I am therefore rejecting their response as unsatisfactory.
  

   

  Business Response

  Date: 07/29/2025

  Thank you for following up and allowing us to further clarify our response to this Clients issue. As previously referenced, the Taskrabbit Terms of Service state (***********), Taskers are independent contractors and not direct employees. That being said, TaskRabbit offers the TaskRabbit Happiness Pledge (************) as a customer service offering to encourage continued use of the TaskRabbit Platform if a user may have a negative experience. An offer was provided in accordance with the Happiness Pledge. However, if the Client has additional concerns, they can contact our **************** Team at **********. We thank you for your continued understanding.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23661249
  
  I reject this response. TaskRabbits reply is filled with boilerplate language and fails to address the actual issue I raised in my original complaint.
  
  To recap: I hired a TaskRabbit handyman to install a recessed medicine cabinet and patch and paint the surrounding wall to achieve a professional finish. The installation was incomplete and substandard the handyman failed to sand properly, resulting in a lumpy, uneven wall finish. In addition, paint was applied sloppily over unsanded areas, and the patchwork is still visibly noticeable. This outcome is not in line with what was described in my task request, and I do not consider the task complete.
  
  TaskRabbit offered a 50% credit, which I would have accepted if it had been properly applied to the amount due. Instead, they require full payment up front and have not applied the credit in any way that allows me to pay the adjusted balance. I have made it clear multiple times that I am willing to pay half the cost if the credit is applied appropriately they have failed to act on that.
  
  They continue to refer me to their customer service team, but I have already contacted customer service directly, and they have been unwilling or unable to resolve the issue. Referring me back there again is disingenuous and unhelpful.
  At this point, I remain open to resolving this amicably but will not pay the full amount for incomplete and unprofessional work.

  Business Response

  Date: 08/11/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond.
   
  Per Taskrabbit's Terms of Service, Taskrabbit does not supervise, scope, or monitor any task, as Taskers are independent contractors. While we do have the Happiness Pledge to assist in some cases, it is not insurance, and there are terms and exclusions that may be applicable, as in this case, including - "The Task giving rise to the Claim must have been booked and fully paid for through the Taskrabbit Platform;" 
   
  After communicating with the Client, we made them an offer aligned with the Taskrabbit Happiness Pledge (************), however, they declined to accept. If the Client would like to share any additional information regarding the task or thier offer, we recommend they reach out to our support team at **********.  This feedback from the Client is very valuable to our team as we continue to develop and improve our product. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information. Thank you for your understanding.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23661249
  
  TaskRabbits latest response once again avoids addressing the actual issue and instead repeats generic Happiness Pledge language. This is the same boilerplate they have provided before and does nothing to move the matter toward resolution.
  I have already contacted their customer service multiple times, provided detailed documentation, and made a specific, reasonable proposal: pay for half of the task cost if they apply their credit to the remaining balance. TaskRabbit has never acknowledged, addressed, or even responded to this proposal in any meaningful way.
  Their repeated instruction to reach out to support is not a genuine attempt to resolve the matter. They already have all relevant emails, photos, and receipts, and I have already gone through their support process without success. At this point, it is clear that this contact support suggestion is a deflection tactic to avoid addressing my request.
  This pattern of recycling generic responses without engaging with the facts of the complaint is not consistent with a good-faith resolution process. I am rejecting their response as unsatisfactory.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired a plumber with over 150 - 5 star reviews to install a reverse osmosis below our sink. All looked great but he said he would be back that week to finish the job due to not having all the tools. Taskrabbit was aware of that but yet made us pay anyway. Fast forward a few days not only DOES HE NOT RESPOND TO **. IT WAS A BOTCHED JOB THAT FLOODED UNDER OUR SINK. Causing mold, ruining our cabinets of the new home we just moved into. **************** refused to help. I texted the task rabbit and was block after being left on read. I want my money back, I want task rabbit to hire someone to fix it AND I want them to pay for the damages. Incredibly disappointing.

  Business Response

  Date: 07/28/2025

  At Taskrabbit, we are committed to delivering a quality experience on each and every task. In this particular instance, the Support Team outlined the steps needed to move toward a resolution. As per Taskrabbit's Happiness Pledge (************), in some circumstances users must provide Taskrabbit with documentation such as receipts, photos, etc. that may be applicable to their claim, and at this time the Client has not followed up with the requested materials. We look forward to receiving the requested information from the Client and continuing to work with them to find an amicable solution to their claim. 

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23659977
  
  I am rejecting this response because:

  I have sent numerous videos and photos to task rabbit. Via email and customer chat. Those can be searched on my account. Therefore I reject this. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/30/2025

  Thank you for following up on this claim, and we're so sorry again for this frustrating experience. After further review of the User's claim #********, we can confirm that there has not been any activity on the Client's end. So that we can progress the claim, we will resend our request for documentation. We look forward to hearing back from the Client with the information that has been requested.
  

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/25 I was stuck in a bind with trying to find help me with my move. On taskrabbit. There were a few people who came up to pick from. I reached out but two canceled. The third ****** offered but stopped talking to me and I waited 2-3 hrs for him. I reached out to my final ******, who was supposed to be elite and he booked the task. I asked for 11am. Initially he told me ********* he would be there, due to my location. The address was on the confirmation so you know when you need to leave by. I responded back I would start moving stuff I asked in my task while I waited for him. Then ********* came and went and I asked where he was and no response. At approx. 129pm he finally texted back stating he was 35 mins away. He showed up at approx. 225pm. Of course none of his timestamps during that time are on the screen shots. I reached out to help support several times about these incidents especially this one. He advised he was only going to charge me just for 2 hours but charged me for 2.25 hours which jacked up the price. Help support told me they would give me a $35 credit for this incident but they didn't even address the fact that he was over 3 hrs late. My uhaul truck was due at 430 but we didn't finish until 445 so I was late returning uhaul and charged for this but it was later corrected after disputing my situation. All help support could say was they were sorry but because I have no proof of him saying he was only going to charge me for 2 hours, they couldn't do anything. How can I show proof of something that someone knew to say in ****** and not through text. This ****** said "Now I feel bad for showing up late and holding you up" after he realizing I had a first floor apartment. He also said "I'm only going to charge you for 2 hours not a ***** more or not a ***** less". The ****** charged $85.55/hr plus $29.08 for ***** Fee. The total was $114.63/hr for me. The cost at the end was $192.50 for 2.25 hours, $65.46 for ***** Fee, totaled $257.96.

  Business Response

  Date: 07/25/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond . We understand this has been a difficult situation for the Client. Just to clarify, as stated in our Terms of Service, Taskers are independent contractors, not direct employees of Taskrabbit. However, we do offer the TaskRabbit Happiness Pledge (************) as a commitment to our users, especially when a negative experience arises. In this case, we've communicated a resolution that aligns with the Happiness Pledge. We genuinely want to address the Clients' concerns, so please reach back out to us if you'd like us to take another look.

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23647744
  
  I am rejecting this response because they are only trying to give me a $35 credit for me to use for next time. They didn't address the fact the guy was 3 hrs late and on top of that, being a first time customer how was I supposed to know that I had to keep recordings of what their taskers tell me in order to make a formal complaint. 
  
  Sincerely,
  
  Chymere ********

  Business Response

  Date: 07/28/2025

  We're very sorry our previous response didn't fully address your concerns. We understand your frustration regarding the ****** being three hours late, especially as a first-time customer. That's certainly not the experience we want for anyone using our service. We'd like another opportunity to thoroughly investigate the ******** workmanship and your overall experience. Please reach back out to us directly so we can gather more details and take another look.

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been utilizing the services of Task Rabbit over the past four years. I have spent well over $30,000 with this company over this time period. Over the past six months I have notice double and triple ******** on my credit card equaling thousands of dollars. Now I need to review a longer period to see how long this has been occurring. I have requested help from Task Rabbit thru their customer support portal, but they have not been helpful. They have placed 100% of the burden on me versus providing even the least amount of assistance. Bottom Line - Task Rabbit is doing nothing to assist me with the Problem.

  Business Response

  Date: 07/24/2025

  At Taskrabbit, we are committed to delivering a high-quality experience to every user. In this particular instance, we've flagged these issues to our Support team, who will be reaching out to the customer via their existing email ticket. We look forward to receiving the requested information from the Client and continuing to work with them to find an amicable solution to their claim. 

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, On May 25, 2025, I hired a TaskRabbit employee to install wallpaper in my dinning room and bedroom. The wallpaper in my bedroom is in good condition. However, the wallpaper in my dinning room has fallen off the wall. As a result, I requested a non-specified refund. I paid $333.39 via their company's website. TaskRabbit only offered me an apology. I would like to be refunded some of the money that I paid. Note, out of the $333.39 the TaskRabbit collected $89.73 for Trust and Support Fees. So, I ought to at least be refunded this amount. Thank you

  Business Response

  Date: 07/23/2025

  Thank you for following up and allowing us to further clarify our response to this Clients issue. As previously referenced, the claim is ineligible under the Taskrabbit Happiness Pledge (*********************************************) due to the following terms and conditions: "And, the Claim must be submitted within thirty (30) days of the performance of the Task giving rise to the Claim in accordance with the procedure outlined below." Unfortunately, the issue was not reported within the 30-day window. We thank you for your continued understanding.
  
  
  
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23641134
  
  I am rejecting this response because:  I, as a customer, is relying on the company's competency to hire employees who are qualified to do the work that they purport that they are capable of doing.  I didn't hire your employee for my wallpaper to stay on the wall for only thirty days. So again, I'm asking that TaskRabbit to do the right thing.  A friend recommended TaskRabbit to me who happens to be an Elite ******.  
  
  Sincerely,
  
  Alohe *******

  Business Response

  Date: 07/24/2025

  Thank you for following up and allowing us to further clarify our response to this Clients issue. As stated in the Taskrabbit Terms of Service (***********), Taskers are independent contractors and not direct employees. That being said, Taskrabbit offers the Taskrabbit Happiness Pledge (************) as a customer service offering to encourage continued use of the Taskrabbit platform in the event that a user may have a negative experience.
   
  Although we are committed to creating a seamless experience, in this particular instance, it was determined that the Clients claim was ineligible because it did not meet the following terms and conditions: "The Claim must be submitted within thirty (30) days of the performance of the Task giving rise to the Claim". We appreciate your continued understanding.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/25, I used Taskrabbit to book a someone to assist on an electrical job. When using the website, it incorrectly put my state as NY and never gave me an opportunity to verify or correct the incorrect state. After the person who was sent to help couldnt find my address, I was advised to cancel the job and contact customer support. Found out that since I cancelled the job, I was going to be charged for the job, even though no services were ever provided. I contacted Taskrabbit customer service and they refused to refund the charge, even after agreeing that if the person in the wrong state cancelled the job, I wouldnt have been charged.

  Business Response

  Date: 07/23/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After communicating with the Client, we made them an offer aligned with the Taskrabbit Happiness Pledge (************). The Client chose to not accept the courtesy offer, and the ticket was subsequently closed. We apologize for the inconvenience and appreciate your understanding.
  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23638876
  
  I am rejecting this response because:
  
  As a new customer, I shouldnt be punished for using their platform. They offered a store credit which is unacceptable as due to their poor customer service, I do not wish to use their platform again. I was refused to actually speak with a manager, and they closed my ticket without letting me know. They should refund the money since no services were performed as the task was created in error. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 07/24/2025

  Thank you for following up on this issue. When canceling a task within 24 hours of its start time, the Client will incur a one-hour nonrefundable cancellation fee based on the Taskers hourly rate and any Taskrabbit fees. This cancellation policy (************************************************************************************************************************) exists as *************** time in their schedules and turn down other work opportunities to assist with a task. Although we are unable to provide a refund of the cancellation fee, the feedback provided by the Client is very valuable to our team as we continue to develop and improve our product. We will ensure that the appropriate team gets this information.

  Customer Answer

  Date: 07/24/2025

  
  Complaint: 23638876
  
  I am rejecting this response because:
  I was instructed by the ****** to cancel the appointment. The customer service agent said if I didnt do that, I wouldnt have been charged anything. I should not have to pay to learn how to use your service.
  Sincerely,
  
  ***** *******