Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against TaskRabbit regarding an overcharge for a trash and furniture removal task. The agreed-upon price for the task was between $340 and $370, which included necessary assistants, as stated in our chat thread within the TaskRabbit app. The task involved the removal of large furniture, including couches. The original ****** and I agreed that any assistants required would be part of the price. However, the ****** failed to show up at the scheduled time and, without my consent, reassigned the task to another individual. This second ******, who was ill-equipped and had no help, struggled for several hours before calling a family friend for assistance. Despite these issues, the original ****** then attempted to charge me over $900, which included hours for an assistant that was already included in the original price. This charge is clearly erroneous and does not reflect the services actually rendered. When I contacted TaskRabbits customer support team, I was informed that the ****** had violated company policies by assigning the task to someone else without my permission and failing to show up. The representative confirmed that they could see the agreed-upon amount in the chat logs and assured me that the issue would be escalated to TaskRabbit's policy team. I was also instructed not to pay the disputed amount, and my card was removed from my profile to prevent any automatic charges. Despite following up multiple times over the past month through calls, emails, and chat conversations, I have not received a resolution and have often been given vague or contradictory responses. More recently, I was informed that I would need to pay the over $900 charge before TaskRabbit could address the issue. This contradicts the previous guidance I received, where I was told not to pay until the matter was resolved. I believe it is unfair to require payment for work that was not completed as originally agreed.

  Business Response

  Date: 10/09/2025

  Thank you for reaching out and allowing us a chance to share where we stand on this issue. In this particular instance, the Clients claim falls outside of the Taskrabbit Happiness Pledge (*********************************************). This is due to us not being able to charge the Client's credit card. As such, we cant move forward with a resolution and have closed the issue on our end. Weve also informed this Client that once we are able to collect the funds, we may be able to move forward in finding an amicable resolution to their claim. We value all feedback from our community and appreciate you bringing this to our attention.
  

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23990006
  
  I am rejecting this response because:
  Task Rabbit has the ability per its policy to adjust all invoices. The fact that you expect me to pay the disputed amount is ridiculous and that you may be able to find an amicable solution is preposterous. Task Rabbit on its own removed the ability to charge my card and my complaint history shows that task rabbit instructed me not to pay the invoice while it was being disputed. Why would I pay for services not rendered? Or reward the ****** who engaged in fraud? Absolutely not. 

  
  Sincerely,
  
  *** Anakhu

  Business Response

  Date: 10/10/2025

  Thank you for reaching out and allowing us the opportunity to clarify our position on this matter. At this time, the Clients claim falls outside of the Taskrabbit Happiness Pledge (*********************************************), as we have been unable to successfully charge the Clients credit card. Because of this, were currently unable to proceed with a resolution.
  

  That said, the Clients support ticket remains open and has been escalated to our Policies Team, who are actively working to resolve the issue. Weve also informed the Client that, should we be able to collect the necessary funds, we may then be able to move forward in finding an amicable resolution to their claim.
  We sincerely appreciate your patience and understanding, as well as your continued feedbackit helps us improve the experience for our entire community.

  Customer Answer

  Date: 10/10/2025

   
  Complaint: 23990006
  
  I am rejecting this response because:
    It was inconsistent with the last response I receive from them. I want them to explain to me why they removed my card and told me not to pay the invoice until the dispute was resolved.

  
  Sincerely,
  
  *** Anakhu

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used TaskRabbit multiple times this year and only recently learned that the company is scamming customers and ********************** service providers out of money. I learned that the price the company shows me for various services is actually higher than the amount the TaskRabbit service provider lists their services for. For example, a TaskRabbit I know was charging $25/hour for cleaning services, but the company showed me that specific TaskRabbit provides the cleaning services for $25.81/hour. After seeing this, my friends and I compared the price they listed all their TaskRabbit services for against the prices that the company showed me on the site for these services. In doing this, we saw that every single TaskRabbit service was marked up higher than the amount the TaskRabbit service provider listed their service for. Therefore, the company TaskRabbit is charging customers more for services/tasks than the ********************** service providers charge for these services/tasks. The markup on the service provider's tasks ranged from $.81/hour to $18/hour. This is in addition to the extremely high hourly "Trust and Support" Fee that the company collects from customers. This is absolutely deceptive and seems fraudulent since this markup is not disclosed to customers or ********************** service providers. Customers should be refunded this money immediately and the practice discontinued.

  Business Response

  Date: 10/08/2025

  Thank you for your feedback. Were committed to making Taskrabbit financially accessible to everyone and your input helps us understand these opportunities. Please know that our fee supports the safety of our community. To learn more about it visit our website: ***************************************************************************************************************************
  

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23984321
  
  I am rejecting this response because the company has failed to address the issue I raised, which is that the company is marking up (increasing) the price of the tasks that TaskRabbits have listed for their services. This issue is not at all about the companys support fee. The company needs to address the specific issue that I raised. 
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 10/08/2025

  We apologize for this confusion! We understand you may be looking for more information regarding the Taskrabbit Service fee. We will ensure that the correct departments get your feedback, as we want to ensure a seamless experience for all of our users. Regarding the service fee, all Clients are charged a Taskrabbit Service Fee in addition to the ****** Rate. More information on this fee can be found here: ********************************************************************************************************************
  

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23984321
  
  I am rejecting this response because the company still has not addressed the issue that I raised. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used TaskRabbit to swap a car battery that was provided for the ****** and they charged me $160, 2.3 hours worth of work. Swapping a car battery is at most a 20 minute job. They refuse a refund.

  Business Response

  Date: 10/06/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. At Taskrabbit, we are committed to delivering a quality experience for every task. Per Taskrabbit's Terms of Service, Taskrabbit does not supervise, scope, or monitor any task, as Taskers are independent contractors who choose thier own hourly rates and bill for thier time spent on a task. In this particular instance, the Client has received communication from our Support Team requesting more information on the ******** arrival and departure time; however, our Support Team has not recieved a response. We encourage the Client to follow up under thier existing support ticket and look forward to continuing communications with them to resolve the issue.  

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23975241
  
  I am rejecting this response because:

  While the ****** did technically start the job and leave the job at a total of 2.3 hours as listed, he left for a huge chunk of that time to grab basic tools to swap the car battery. We shouldn't have to pay more than twice of what we thought we would simply because he was unprepared. 
  
  Sincerely,
  
  ****** Arefkia

  Business Response

  Date: 10/07/2025

  Thank you for following up and allowing us to further clarify our response to this Clients issue. As previously referenced, Taskers are independent contractors. Per our Terms of Services, Taskrabbit is not responsible for the quality & timing of the Task. Taskrabbit's Support Team has requested additional information from the Client regarding the ******** arrival and departure times. We encourage the Client to provide this information within their existing support ticket. 

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23975241
  
  I am rejecting this response because:

  This response does not resolve anything. It does not refund any of my money for a task that should have easily have been completed under an hour. 
  
  Sincerely,
  
  ****** Arefkia

• Initial Complaint

  Date:09/26/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****. O, a ****** from Taskrabbit,showed up 35 mins late at 1:35 pm on September 13, 2025, tore apart the dry wall, left it open with wood, pipes, and studs exposed. Left at 2 pm to go to another job, and charged me $114.56 up front, which I already paid, to return and finish the job on September 21, 2025. He did not show up on September 21, and rescheduled September 22, 2025 at 1 pm. I received a message just before he was supposed to arrive on September 22, 2025, that he was "no longer available." Requesting a refund for $114.56, plus additional cost of $900 to repair the damage that he caused, while overcharging me for 25 mins of work and supplies which wasn't used or needed since he abandoned me and decided not to show up to finish the nightmare of a mess that he caused.

  Business Response

  Date: 09/26/2025

  Thank you for bringing this to our attention. As the Taskrabbit Terms of Service state (***********), Taskers are independent contractors and not direct employees. That being said, Taskrabbit offers the Taskrabbit Happiness Pledge (************) as a customer service offering to encourage continued use of the Taskrabbit Platform in the event that a user may have a negative experience. In this particular instance, the Client has received regular communication from Taskrabbit including a resolution offer that is in accordance with the Taskrabbit Happiness Pledge. We're so sorry to hear that the user is not satisfied, and we will use this information going forward as we continually look for ways to improve.
  

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23936883
  

  I am rejecting this response because:

  The Taskrabbit Happiness Pledge
  Subject to the terms, exclusions and limitations set out in this Pledge, Taskrabbit may, in its sole discretion, offer up to Ten Thousand US Dollars ($10,000) in response to requests for compensation made by Users for damages or injuries arising from the performance of a Task (Claim(s)).
  To be an eligible Claim under the Pledge:
  The Task giving rise to the Claim must have been booked and fully paid for through the Taskrabbit Platform;
  The Claim must only be for:
  Property Damage - Physical damage to, or loss of, tangible property belonging to a Client due to the negligence of a ******.       

  My complaint follows all of their "happiness pledge" conditions above, yet they refuse to reimburse me for $1,014.56 in damages caused by their ******, which is well within their up to $10,000 request for compensation limit as above.  This does not even include my time loss from work dealing with this nightmare, and waiting not once, but twice for the ****** ***** O., who never showed up to complete the job.

  Per the email from *****
  Taskrabbit Support: "We have a high standard for the Taskers in our community and Im sorry to hear your ****** didn't fulfill their commitments. When registering, Taskers agree to complete every task on time and communicate with you if they're not able to. If you still need this task completed, I'd encourage you to book again. We have many Taskers who would love to help you get this done! Ive added a $45.82 credit to your account, which will automatically apply to the invoice on your next task its one small way we want to help make this right."

  They only gave me $45.82 in "credit" to use on their website.  Absolutely horrible, considering their happiness pledge!  Not even willing to refund me my original payment of $114.56!

  Sincerely,
  
  ***** *****

  Business Response

  Date: 09/27/2025

  Thank you for the opportunity to discuss this further.
  
  We appreciate all feedback from Users and understand these frustrations. When it comes to a Client submitting a claim, we review all available information including the details provided by the Client, information on the task itself, as well as communication directly with the ******. We use this information along with the Terms & Exclusions outlined in the Happiness Pledge to determine what type of assistance may be available. In this case, the damage was preexisting, which renders it ineligible for reimbursement through the Happiness Pledge, as that falls under our exclusions.
  
  Again, we value this feedback and will share it with the relevant team.

  Customer Answer

  Date: 09/27/2025

   
  Complaint: 23936883
  
  I am rejecting this response because:

  I have attached multiple photos of the original small hairline cracks in the drywall that needed to be repaired, compared with the massive damage afterwards performed by ***** *., with ****, studs and pipes exposed.  Instead of patching and fixing the hairline cracks, ***** *. decided to rip apart my ceiling, even in areas which were perfectly fine, with no defects at all!  This is clearly demonstrated in multiple photos.

  ***** *. then said that he would fix it, but missed 2 scheduled follow-up appointments, and then said that he was no longer available.

  Taskrabbit even after admitted that their taskers are supposed to finish the project, and that ***** *. was wrong to abandon it.  Despite all of this evidence, they still refuse to stand by their own "happiness pledge" and reimburse me for the atrocious damage which their so called ****** caused.  Apparently they and their happiness pledge are nothing but fraud, causing unnecessary damage and swindling the consumer of their precious time and money.

  Sincerely,
  
  ***** *****

  Business Response

  Date: 10/07/2025

  Thank you for reaching back out and allowing us another chance to respond and review this concern. Were sorry to hear of this disappointing experience and have ensured that this Clients concern was reviewed and an offer was provided that was inline with Taskrabbit's Happiness Pledge (************).  If this user has any other questions or concerns, we ask that they please respond to their current email with this team. We appreciate your continued patience and understanding in this matter.

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23936883
  
  I am rejecting this response because:

  The damage done to my ceiling being torn apart instead of repairing the small hairline cracks absolutely 100% fits their criteria for reimbursement under their own happiness pledge, which they are outright refusing to honor and provide adequate reimbursement for.   

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, 2025, TaskRabbit support confirmed in writing that a $67.06 credit on my account would automatically apply to my next invoice. TaskRabbits own *********** also states: If you receive TaskRabbit credit, itll be automatically added to your account balance and applied to your next invoice- no further action is required.On August 28, 2025, my ***** credit card was charged the full invoice amount for a task instead of applying the $67.06 credit. When I contacted support, TaskRabbit refused to apply the credit, claiming credits only apply to hourly tasks. This is inconsistent with their written policy and the confirmation I received from their representative.I requested a refund directly from TaskRabbit, but they have refused. I have documented proof of the policy screenshot, the agent confirmation on August 19, and subsequent support responses denying the credit.Resolution requested: Refund of $67.06 to my credit card, consistent with TaskRabbits published policy and their written confirmation.

  Business Response

  Date: 09/26/2025

  We sincerely apologize for the confusion and frustration this situation has caused. We have processed a refund of $67.06 to your credit card, and you should see this reflected on your account soon, depending on your banks processing times. Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter for you.

  Customer Answer

  Date: 10/02/2025

   
  Better Business Bureau:
  

  I am marking this complaint as resolved because the refund of $67.06 has now been issued and posted to my account. However, I want to note that TaskRabbit only took action after I filed this complaint with the BBB. My original attempts to resolve directly were not successful. While the financial issue is resolved, I remain dissatisfied with how the matter was handled.

  *** **** *****

  
  

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/1 I hired movers through Dolly by Taskrabbit. The total cost of the move was $269. The movers were very slow and requested the additional time be paid in cash. I noticed once they left they had broken my TV. On the taskrabbit website it says all moves are coved by insurance (no conditions appear in the statement). I contacted the company and they refused to cover any of the damages incurred. The damage amounts to around $300. The support ticket request is ********. I made a second request on the same email and they once again denied it and provided no recourse.

  Business Response

  Date: 09/15/2025

  Were truly sorry to learn about the Client's experience with *****. To ensure the Client receives the most direct and effective support for their concerns, we recommend they connect with Dollys support team directly at ******************

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing an report of an incident that happened while utilizing the app Taskrabbit. I had a fraudulent meeting setup and ended up having my life put on the line by some random person pulling a gun. Today's date September 11 ********************************************************************************************************************************** money. I feel like they are not following their own policies and breaking legal agreements within their own terms and also need to review a HR compliance course for concern and conversation skills on extreme situations like this, that were possibly life and death. I don't know what information is needed in this situation but I have explained this already multiple times to cops and Taskrabbits support and whatever questions you may have I will answer them. I have their policies shown as well as my conversation report with Phoenix PD attached

  Business Response

  Date: 09/12/2025

  We are truly sorry to hear about the deeply distressing incident you experienced while using the Taskrabbit app, and we sincerely apologize for any shortcomings in our initial response. We are committed to ensuring that such critical situations are managed with the utmost care and concern. We have taken steps to reinforce our support teams training to better address these types of incidents.
   
  Please know that we are actively investigating this concern, and we have ensured that your cancellation fee has been paid out. We are grateful that you brought this to our attention and for escalating this matter to the local authorities. Your safety and well-being are of utmost importance to us.

• Initial Complaint

  Date:09/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** came to fix plumbing situation. Left with the issue completely unresolved, in fact he caused a leak that wasnt there prior. Contacted taskrabbit for a refund and theyve issued me a $27 dollar credit (i paid $70 for this service). Id like a proper refund as i dont need this credit since ill never be using taskrabbit again.

  Business Response

  Date: 09/08/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. In looking at the email provided, we've been unable to locate a Taskrabbit account for this individual. For privacy and security reasons (**********************************************), we'd ask that the account holder reach back out at ********** with the information associated with their Taskrabbit account so we can look into this further. We look forward to connecting with the Client further soon and appreciate your understanding in this matter.

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a cleaning with a taskrabbit contractor that never occurred. Upon filing a complaint with taskrabbit, I was denied a refund for this fraudulent charge and also never heard back from their support team after emailing multiple times.

  Business Response

  Date: 09/04/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After communicating with the Client, we made them an offer aligned with the Taskrabbit Happiness Pledge (************). We did not hear back from the Client before the deadline provided, and this claim was subsequently closed. We apologize for the inconvenience and appreciate your understanding.
  
  

• Initial Complaint

  Date:08/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired a ****** to mount tv. They spent over an hour drilling and undrilling and making a ton of unnecessary holes in wall. Mounted it and its completely not centered and not straight. Taskrabbit is offering partial credit for NEXT task. Completely unacceptable.

  Business Response

  Date: 09/01/2025

  We appreciate the chance to connect on this!
  
  Our Support Team is continuing to work with you on ticket ********. Please respond there with photos of the damage, including the additional holes in the wall, so that we can reassess the situation. 
  
  We look forward to continuing to work with you!

  Customer Answer

  Date: 09/01/2025

   
  Complaint: 23820729
  
  I am rejecting this response because: they still charged me for the work of the ****** that was dont abysmally. The TV is not centered at all and is lopsided. 
  

  Ill share photos of the holes when I take the tv down when my handyman comes 9/8
  

  but regardlesss, I should be getting a full refund on the work, not half  

  
  Sincerely,
  
  *** *****

  Business Response

  Date: 09/02/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After communicating with the Client, we made them an offer aligned with the Taskrabbit Happiness Pledge (************). The Client shared additional concerns. At which point they were directed to our Resolution Team to investigate this matter further. However, we did not hear back from the Client before the deadline provided, and this claim was subsequently closed. We apologize for the inconvenience and appreciate your understanding.

  Customer Answer

  Date: 09/02/2025

   
  Complaint: 23820729
  
  I am rejecting this response because: this doesnt take into account that I was charged partially for this task  

  Id like a full refund  

  
  Sincerely,
  
  *** *****