Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-24-2025, I had a ****** assembling cabinet at my home. The ****** did not complete the service and made mistake installing a bar in a wrong position. ****** admitted mistake. I have evidence. When I asked the ****** to come in, he said No because moved away. I had to pay another handyman to take apart and reassemble the cabinet. Before I noticed the incomplete work, I only authorized $61. However, TaskRabbit charged me $92. TaskRabbit refused to issue refund on the ground that ****** spent time even though the task was incomplete and was defective.TaskRabbit has violated the following laws:1.Misleading advertisement. TaskRabbit promised to provide excellent services, they failed to do so.2.Over charged consumers. I only authorized Taskers submission of $61. TaskRabbit overcharged me to $92. If I had known the Taskers defective service, I would not have authorizted anything.3.Fraud. TaskRabbit induced customers to sign in using their Taskers, but not make sure the service is done correctly and completely.I demand full refund.

  Business Response

  Date: 12/09/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. Were sorry to hear about the experience the Client had. If the client has further concerns related to this matter, they can follow up with our Support Team at **********. We look forward to hearing from them. 

  Customer Answer

  Date: 12/09/2025

   
  Complaint: 24246921
  
  I am rejecting this response because:

   

  TASKRABBIT asking me to contact at **********, which is the same place I started.  They make me in circle not issue full refund.  All I ask is for them to issue a full refund.  The business is not in good faith to resolve the issue just dragging and bouncing me around. Please inform the business to respond specifically to my account and issue a full refund.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 12/09/2025

  Thank you for allowing us to further clarify our response. The Client was previously engaged with our Support Team and has received an offer. Should the Client require any further assistance or clarification, they are welcome to contact our support team directly at **********.
  

  Customer Answer

  Date: 12/10/2025

   
  Complaint: 24246921
  
  I am rejecting this response because:
  

  Taskrabbit made fraudulent promises to induce customer to sign, then over charged customer when the ****** did not even complete the services.

  Taskrabbit committed fraud.  They offered little credit for me to use them again in the future.  I cannot trust them again. I do not have confidence to use their services.

  I demand full refund. 

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a service through TaskRabbit a week in advance of the scheduled date, December 3, 2025. The appointment was set for around 4:00 PM. The day before, I messaged the ****** to confirm he was still available the next day at the same time. He replied yes, he was still available. On the day of the service, he messaged me asking if he could come earlier. I asked how early, and he responded that it would be within 30 minutes. I informed him I was unavailable at the new time he suggested, which was the same day. I told him we could reschedule for another day. The company charged me $61.94 for the service and refused to give me a refund. Their policy states I am not allowed to cancel within 24 hours, which I did not do. The ****** initiated a schedule change within ***************************************** the app after the ******/servicer requested a new time. I was unavailable for his new time because his new proposed schedule was two hours before that of scheduled service. The ****** did not say he could still come at the scheduled time- he asked to come earlier which did not work for my schedule. This company is penalizing me for the miscommunication of their ****** behalf which is of no fault of mine. I scheduled a date and time having intentions of canceling- the ****** did.

  Business Response

  Date: 12/08/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. In looking at the email provided, we've been unable to locate a Taskrabbit account for this individual. For privacy and security reasons (**********************************************), we'd ask that the account holder reach back out at ********** with the information associated with their Taskrabbit account so we can look into this further. We look forward to connecting with the Client further soon and appreciate your understanding in this matter. 

  Customer Answer

  Date: 12/08/2025

   
  Complaint: 24241304
  
  I am rejecting this response because I do have an account with this company. They disabled my account because I told them I would file a dispute. I have submitted proof of this conversation in an attachment. This is from the TaskRabbit company. Their employee name is **** and this interaction was on December 7th. Clearly shows I do have an account and they said they are going to disable it if I file a dispute. This is another reason why it is so important for me to file this dispute against this company. They continue to do unethical practices to their customers. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 12/09/2025

  Thank you for reaching back out. We apologize again for the circumstances surrounding this Task cancellation.  We were unable to identify a Taskrabbit account using the email address the Client provided. To maintain privacy and security (as detailed here: **********************************************), we kindly request that the individual who holds the Taskrabbit account contact us at ********** with their account information so we can investigate this thoroughly. We appreciate your understanding and look forward to assisting the Client.

  Customer Answer

  Date: 12/09/2025

   
  Complaint: 24241304
  
  I am rejecting this response because I do have an account with this company. My email address with the company is *********************** ************ has disabled my account due to me filing this dispute and now they claim I do not have an account. They continue to operate in an unethical manner. 
  
  Sincerely,
  ***** *****
  ***** *****

• Initial Complaint

  Date:12/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They suspended my account and claim I owe a $500 balance even though (1) the task was performed extremely poorly, (2) TaskRabbit support explicitly instructed me to dispute the charge with my bank to obtain a full refund, and (3) my bank ruled in my favor. TaskRabbit is now penalizing me for following their own instructions and refuses to reinstate my account unless I repay a charge already refunded by my bank. In March 2024, I hired a ****** for an indoor painting job. The work was performed far below TaskRabbits published Satisfaction Pledge standards: paint spatter was left all over the floor, the walls were unevenly painted, and the ****** failed to return for the agreed-upon correction appointment despite setting the time himself. I reported this to TaskRabbit. They acknowledged the issue but offered only a $250 credit on a $655.47 job. When I requested a full refund due to the poor quality of the work, Customer Support specifically instructed me to dispute the charge with my bank if I wanted a full refund. I followed their guidance. My bank independently reviewed the case and ruled fully in my favor, confirming that the dispute was valid. TaskRabbit then suspended my account without notifying me. For months afterward, I continued unsuccessfully trying to book Taskers, not knowing my account had been silently placed on hold. I only learned of the suspension when I finally contacted support myself. They are now claiming I owe the $500 because the ****** invoiced for time, despite the quality of work being substandard and despite them directing me to pursue the chargeback. They are refusing to reinstate my account unless I pay again for a charge my bank already refunded. This situation is unreasonable. I have documentation showing TaskRabbit advised me to dispute the charge, as well as evidence of the poor work and lack of account-suspension notification.

  Business Response

  Date: 12/01/2025

  Thank you for the opportunity to respond. We understand that chargebacks are a tool available to ******* through their credit card issuer. Once a Client chooses to initiate a chargeback, thier account is suspended, and it hinders our ability to work together toward a resolution as outlined in our Terms of Service (***********) and Happiness Pledge (************). The ******* bank notified us that the Client had filed a formal dispute, which was settled in thier favor. As such, the account is no longer in good standing and has an outstanding balance that must be settled to restore its status. We've shared this information with the Client and are happy to assist them with restoring the account once settled. We truly value all feedback from our community and appreciate you bringing this to our attention. 

  Customer Answer

  Date: 12/01/2025

   
  Complaint: 24211503
  
  I am rejecting this response because:

  TaskRabbits response does not address the core issues in my complaint or the resolution I am seeking.
  
  The central issue is that TaskRabbit Support explicitly instructed me to dispute the charge with my bank if I wanted a full refund after the ****** performed poor-quality and incomplete work. I followed the instructions given directly by their team. At no point did TaskRabbit disclose that following this guidance would result in:
  - Account suspension
  
  - An outstanding balance being added to my profile
  
  - Permanent limitations on my account
  
  - A requirement that I repay funds refunded because of poor service
  
  If such consequences exist in TaskRabbits Terms, they were never disclosed by the representative who advised me to dispute the charge. A customer should not be penalized for acting on the companys own guidance without being warned of negative repercussions. Additionally:
  1. The bank ruled in my favor, confirming that the dispute was valid based on the evidence.
  
  2. I was never notified that my account had been suspended; I only discovered this months later after repeated booking issues led me to contact support.
  
  3. I do not wish to continue using TaskRabbit due to the service experience and the subsequent handling of this matter.
  
  4. Assigning a balance to my account under these circumstances is unreasonable and unfair.
  
  Furthermore, TaskRabbit has stated that I must update or re-authorize my payment information for them to collect the alleged outstanding balance, despite already having a valid card on file. If the charge were legitimately owed and permitted under their policies, TaskRabbit would be able to process the payment without requiring new authorization. The fact that they cannot do so indicates that this is not a valid outstanding balance but rather an internal account flag that only persists because I will not voluntarily re-authorize a payment that I do not owe.
  
  Resolution Requested:
  Clear the outstanding balance and permanently delete my TaskRabbit account. I am not seeking reinstatement, only closure of the matter without being penalized for following TaskRabbits own instructions.
  
  Sincerely,
  
  ******* *****-******

  Business Response

  Date: 12/04/2025

  Thank you for reaching out again and giving us the opportunity to review and respond to this concern. We apologize for the disappointing experience. We can confirm that the Client's account has been restored to good standing, and Customer Support has sent a follow-up email containing further details on this matter.

  Customer Answer

  Date: 12/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****-******

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were just notified by our Discover credit card of charges on 8/14/25 from TaskRabbit in the amount of $72.06. The charges consist of $19.40 trust and support fee charges along with $52.66 canceled task charge. The taskrabbit job was cancelled by the contractor/****** and not by us, as he was unable to complete the job. We should not have to pay for him not showing and not being able to complete the job as agreed upon. I have reached out to TaskRabbit directly - and they refuse to refund the total charge because it is past the 30 day refund window.

  Business Response

  Date: 11/25/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. We are sorry to hear that Client was charged a cancellation fee due to the Taskers inability to commit to the booking.
  While we understand this outcome is not what the Client had hoped for, our ability to process the complaint is governed by our Terms of Service. Unfortunately, since the process must take place within 30 days of the completed task, we cannot proceed with the refund.

  Customer Answer

  Date: 11/27/2025

   
  Complaint: 24189208
  
  I am rejecting this response because: I was not aware of the charges on my credit card until well after the 30 day period. Plus, the ****** cancelled the job, not myself, therefore I should not have incurred any charges.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/28/2025

  We sincerely apologize for the frustration this has caused and appreciate the chance to connect further on this issue. 
  
  After review, we can confirm that the Client is beyond the 30-day period, which is in accordance with the Taskrabbit Terms of Service (********************************************). As the Client did not report the issue within this period, we regret to say that we will not be able to process any invoice adjustments. 
  
  Please know that we take the Client's feedback seriously and will ensure this is communicated to the appropriate teams. Thank you again for bringing this to our attention.

• Initial Complaint

  Date:11/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They suspended my account and claims I *** a $500 balance even though (1) the task was performed extremely poorly, (2) TaskRabbit support explicitly instructed me to dispute the charge with my bank to obtain a full refund, and (3) my bank ruled in my favor. TaskRabbit is now penalizing me for following their own instructions and refuses to reinstate my account unless I repay a charge already refunded by my bank. In March 2024, I hired a ****** for an indoor painting job. The work was performed far below TaskRabbits published Satisfaction Pledge standards: paint spatter was left all over the floor, the walls were unevenly painted, and the ****** failed to return for the agreed-upon correction appointment despite setting the time himself. I reported this to TaskRabbit. They acknowledged the issue but offered only a $250 credit on a $655.47 job. When I requested a full refund due to the poor quality of the work, Customer Support specifically instructed me to dispute the charge with my bank if I wanted a full refund. I followed their guidance. My bank independently reviewed the case and ruled fully in my favor, confirming that the dispute was valid. TaskRabbit then suspended my account without notifying me. For months afterward, I continued unsuccessfully trying to book Taskers, not knowing my account had been silently placed on hold. I only learned of the suspension when I contacted support myself. They are now claiming I owe the $500 because the ****** invoiced for time, despite the quality of work being substandard and despite them directing me to pursue the chargeback. They are refusing to reinstate my account unless I pay again for a charge my bank already refunded. This situation is unreasonable. I am simply asking that they remove the incorrect balance and reinstate my account. I have documentation showing TaskRabbit advised me to dispute the charge, as well as evidence of the poor work and lack of account-suspension notification.

  Business Response

  Date: 11/22/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about this issue concerning this User's experience. At this time, we are unable to locate any account under "*************************************************".
   
  We ask that the user please reach out to our Support team via the following link: *********************************************************************************************************
   
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 11/23/2025

   
  Complaint: 24180525
  
  I am rejecting this response because:

  The Email the account is under is *********************************************

  Sincerely,
  
  ****** *****-******

  Business Response

  Date: 11/24/2025

  Thank you for bringing this to our attention and for allowing us to respond. In looking at the email provided, we see that this Taskrabbit account belongs to another user. For privacy and security reasons (**********************************************), we'd ask that the account holder reach out directly at ********** with the information associated with their Taskrabbit account so we can look into this further. We look forward to connecting with the Client further soon and appreciate your understanding in this matter. 

  Customer Answer

  Date: 11/24/2025

   
  Complaint: 24180525
  
  I am rejecting this response because:

  This is my wifes account and she has asked me to resolve this matter through the BBB on her behalf. Please acknowledge the problem at hand and why were here in the first place.

  Sincerely,
  
  ****** *****-******

• Initial Complaint

  Date:11/17/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a ****** through TaskRabbit to mount my 85-inch *********** The ****** installed the mount incorrectly, used the wrong screws, did not anchor it into studs, and the TV and mount collapsed. This caused major damage to my TV, wall, and apartment. My total documented damages were $2,877.98, supported by photos, videos, receipts, and written explanation.I filed a claim through TaskRabbits Happiness Pledge, but the company gave inconsistent deadlines, partial offers, and unclear communication. They offered partial reimbursement and TaskRabbit credits, but refused to fully cover the damages in cash or ******, even though the ****** was clearly negligent.Since TaskRabbit would not resolve the matter, I filed a small claims case in *******. This case is no longer in litigation. TaskRabbit did not respond or appear in court, and the court issued a default judgment in my favor for $3,226.50 plus ***** percent annual interest. I have attached the judgment.After the judgment, I mailed a formal demand letter to TaskRabbits registered agent and emailed the company directly with the judgment attached. TaskRabbit has not paid the amount owed, has not acknowledged the judgment, and has not provided any contact for handling payment. I am now simply trying to collect on a legally issued judgment that TaskRabbit is required to satisfy.I am filing this BBB complaint because TaskRabbit has not paid the court-ordered judgment and has not communicated a plan for payment. I am requesting full payment of the judgment amount as ordered by the court and confirmation that TaskRabbit will comply.

• Initial Complaint

  Date:11/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Task rabbit ****** was hired to perform a task and failed to do properly. **************** claims there is a policy to help customers if a task went wrong (hence why we pay additional protection fee to use task rabbit). Was charged an additional 45 mins in order for the ****** to fix item and I was charged for this. Was told countless times a manager would reach out, they had not. One person named Rhode did. Never heard from them again after they neglected to finish handling my case.I followed up and a ****** agent told me that I need to disregard the past communications I had been working through with Rhode and due to a system update - I should now submit claim myself online. They took about 3 weeks to reply to me and tell me to do it myself so I am no longer eligible to submit the claim now. I was THEN told I am getting a $50 credit (which is not even close to the amount I am owed in extra time charged (the ****** charged me the time he took to fix his mistakes) and damages/ giant holes to my walls (will cost me additional to fix). I was told by two different agents the $50 credit will be reimbursed to my card. Never was. I am STILL owed money in damages and the puny $50 insignificant credit to be reimbursed.

  Business Response

  Date: 11/14/2025

  Thank you for reaching back out regarding this issue and allowing us a chance to respond. Were sorry to hear of this disappointing experience. After communicating with the Client, we are awaiting their response and have applied a credit to address their experience. We have not heard back from the Client, please note that this ticket will remain open. We apologize for the inconvenience and appreciate your understanding.

• Initial Complaint

  Date:11/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a person to do a furniture assembly but the item did not come therefore I had to cancel the job and I notified the person that I had to cancel because he would show up to my home with no item to assemble. Taskrabbit decided to charge my card for a cancellation fee although the item did not arrive. If the item did not arrive the job had to be cancelled. So charging someone a cancellation fee for something they cannot control is completely unacceptable.

  Business Response

  Date: 11/10/2025

  Thank you for bringing this to our attention and for giving us the opportunity to respond. When a Client cancels within 24 hours of the task's start time, they will incur a one-hour non-refundable cancellation fee based on the Taskers hourly rate and any Taskrabbit fees. We understand that circumstances can change unexpectedly; however, this cancellation policy exists as *************** time in their schedules and turn down other work opportunities to assist with a task. This information is outlined in our Cancellation Policy, during the booking process, in the email confirmation after recieved booking, and in pop-up notifications when canceling. Despite this, a courtesy resolution in line with our policy was offered to the Client, which the Client accepted. We value feedback from our community and will ensure that the relevant team receives this information.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long-standing TaskRabbit service provider with over 100 successfully completed tasks and consistently 5-star client reviews. My account was suddenly limited based on two isolated tasks where I did not violate any Terms of ********** the task with ********** *., I worked 2 hours and 20 minutes. The client disputed the time, and despite submitting evidence of the work performed, TaskRabbit removed a full hour from my invoice. The limitation placed on my account after this situation was unfair and based on misleading claims by the ********* the task with **** *., the dispute resulted only from a communication misunderstanding about my minimum service time. I immediately corrected the issue and removed the minimum requirement to prevent any similar concerns.TaskRabbit denied my appeal and stated that their decision is final without addressing my evidence or my history of excellent performance. This decision prevents me from receiving new clients and is harming my professional reputation and income.I am simply requesting that my account be fairly reviewed based on facts, evidence, and my proven track record of professionalism, instead of isolated client disputes.

  Business Response

  Date: 11/04/2025

  Thank you for reaching out. In checking this user's communication history, we see that they have been in contact with our Policies Team regarding these concerns. If this user has any other questions or concerns, we ask that they please respond to their current email with this team. We appreciate your continued patience and understanding in this matter.

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24103012
  
  I am rejecting this response because:

  TaskRabbits response fails to address my complaint in a meaningful way.
  The limitations imposed on my account resulted from a customers incorrect guidance and request, which was beyond my control. Despite providing clear evidence, TaskRabbit has closed the case and refuses to lift the limitations, offering no explanation or resolution.
  This response is inadequate because it ignores the evidence and my clear request. My request is simple and specific: the unfair limitations on my account should be removed.
  I am asking BBB to keep this complaint open and to assist in ensuring that TaskRabbit reviews the evidence fairly and removes the unjust limitations, rather than dismissing the case without justification.
  Thank you.
  
  Sincerely,
  
  Gonenc Usta

  Business Response

  Date: 11/05/2025

  Thank you for providing us the opportunity to connect further on this issue. Its important to know that although our Terms of Service (********************************************) state that Taskers are independent contractors, breaches of our Terms of Service can lead to the Taskers profile being deactivated altogether. In checking on this user's emails with the company, we've confirmed that our Support Team has been in regular communication to lay out the parts of our terms that have been violated.
  
  We understand this is a very frustrating situation and regret to say that we will not be reinstating the ******** account going forward. We pay close attention to all feedback from our community and appreciate you for bringing this to our attention.

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24103012
  
  I am rejecting this response because:

   

  Thank you for your response. Unfortunately, this does not address the core issue of my complaint.
  
  
  I have repeatedly requested clear and specific information regarding which exact Term(s) of Service I allegedly violated. To date, neither Support nor your response here has provided any concrete explanation or evidence of misconduct. Being told that violations occurredwithout detailsdoes not allow me to correct or even understand the issue.
  
  
  I strongly believe the limitation on my account was the direct result of a misunderstanding and a client directing me incorrectly through the platform. The limitation has caused significant negative impact on my work, despite my clean record and positive client feedback.
  
  
  Again, my request is simple and remains the same:
  
  
  Please remove the unjust limitation and reinstate my account, or provide verifiable and specific documentation supporting your claim of a Terms of Service violation.
  
  
  I am more than willing to comply with any policy requirements once they are transparently communicated to me.
  
  
  I kindly request a fair review and a meaningful resolution.
  
  
  Sincerely,
  
  Gonenc Usta

  Business Response

  Date: 11/07/2025

  Thank you for allowing us the opportunity to respond and provide additional context regarding this concern. We understand how important the TaskRabbit platform is to those who rely on it for their work, and we truly regret any frustration this situation has caused.
  
  As outlined in TaskRabbits Terms of Service, Taskers are independent contractors, and repeated or serious violations of these terms may result in limitations to the use of the platform. We appreciate the time and care this ****** has taken to share their experience and the detailed information surrounding the tasks in question. After reviewing this case, weve confirmed that our Support Team previously communicated which sections of our Terms of Service were violated.
  
  While we recognize that this outcome may be disappointing, our decision remains final, and the account will remain limited.
  
  We appreciate the opportunity to address this concern and thank you for your understanding.

• Initial Complaint

  Date:10/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary My TaskRabbit ****** account was unfairly restricted after false client complaints. I provided clear evidence showing professional communication, transparency about rates, and client consent, but TaskRabbits ************** Team ignored my evidence and sided with the clients without reviewing the facts.What Happened:I have been an Elite ****** with an excellent record and many returning clients who left positive reviews. Despite this, my account was restricted after several clients provided false or misleading complaints. I submitted a detailed appeal to TaskRabbits ************** team, including screenshots proving that: I always inform clients about my 2-hour minimum charge before the task begins (as seen in my messages).Clients clearly agree to these terms in writing (No problem, see you in a bit!).I always maintain polite and professional communication and confirm all materials used, such as my own anchors and screws, with client approval.Clients thank me after completion and even offer to write additional reviews.Examples of my communication with clients are attached as screenshots. These demonstrate that I fully comply with TaskRabbits policies and maintain professional integrity.Despite this, TaskRabbit ignored my evidence and denied my appeal without giving me a specific reason or allowing further discussion. The restriction has unfairly damaged my professional reputation and prevented me from continuing my honest work.I respectfully request that this case be escalated to TaskRabbits **************** or Escalation Team for an independent review.Desired Outcome:I request that TaskRabbit:Reopen my appeal for full and fair ********************** the attached evidence showing that client complaints were false.Reinstate my ****** account or provide a written explanation from the **************** regarding the decision.

  Business Response

  Date: 10/30/2025

  Thank you for reaching out and allowing us the opportunity to respond. Our Terms of Service (********************************************) state that Taskers are independent contractors and that multiple breaches of our terms can lead to the deactivation of a Taskers account. This user has been contacted by our teams regarding the specfic terms violated. We encourage them to review thier communication history. We recognize this is a very frustrating situation, however, we will not be reinstating the Taskers account. Thank you for your understanding. 

  Customer Answer

  Date: 10/30/2025

   
  Complaint: 24080833
  
  Response to TaskRabbit, Inc. Complaint ID ********
  Dear BBB Representative,
  I would like to reject the businesss response regarding my complaint.
  The decision made by TaskRabbit, Inc. is unfair and unsubstantiated.
  In their reply, the company claims that I violated multiple terms of service, but they did not provide any specific examples or evidence of which terms were allegedly violated. There were no detailed explanations, no citations of specific rules, and no proof to support their accusations.
  On the other hand, I have submitted clear evidence and screenshots demonstrating my professionalism and honesty, as well as showing that the client provided false information. Despite this, TaskRabbit decided to side with the client without justification.
  I respectfully request that BBB continues to review this case, as I have proven my compliance with all platform policies and provided all the necessary documentation. The companys vague and unsupported claims should not be sufficient grounds for permanent account deactivation.
  Thank you for your time and understanding.
  Sincerely,
  ******* *****

  Business Response

  Date: 10/31/2025

  Thank you for allowing us to provide additional clarification regarding this matter.
  
  We understand how important the TaskRabbit platform is to those who rely on it for their work, and we truly regret the frustration this situation has caused. TaskRabbits Terms of Service (********************************************) state that Taskers are independent contractors, and that repeated or serious violations of these terms may result in account deactivation.
  
  After a thorough internal review, our team confirmed that this account met the criteria for deactivation. Detailed information outlining the specific terms violated for each task in question, as well as guidance on how to avoid similar issues in the future, was provided directly to the user. While we recognize this outcome is disappointing, our decision remains final, and the account will not be reinstated.
  
  We appreciate the opportunity to address this concern and thank you for your understanding.