Reviews

Review Details

• Review fromJanice B

  Date: 07/16/2025

  1 star
  ****** damaged property. $1200 later I had to replace carpet

• Review fromKiy W

  Date: 05/24/2025

  1 star
  Booked a same day appointment.. it was cancelled that night with replacement choices, booked two days later, was cancelled same morning with replacement choice that was also cancelled. Made and hour long call which was supposed to be fixed ,In my opinion,They should have paid for a free service seeing that I had to hire someone to be at my location for the tv mount. Supposedly the ****** was supposed to reach out, someone did reach out with a smoked number (no call back). The best thing to do is take the people off there.Who needs task rabbit

• Review fromAbhijit J

  Date: 03/15/2025

  1 star
  ****** Came and drove truck over lawn and damaged lawn and edges.I took photos and videos shared with both **** and Taksrabit.Both of them are sending my case to each other. Employee of TaskRabbit who did damage and I got ****** via ****. Both of them are not taking responsibility and asking me to reach out each other. Shame on both of them with all evidence not even single call made to customer.

• Review fromCaryn H

  Date: 03/05/2025

  1 star
  Terrible customer “support” !!! I hired two taskers to complete a move for me which they did perfectly well. I have no complaints about the taskers themselves. I paid them both through the app at the time the job was completed. That should’ve been the end of the story. Two weeks later I received an email from Taskrabbit saying that there was a problem with my payment to one of the taskers and I still owed for his services. I checked my bank account and the payments to BOTH taskers had cleared my bank two DAYS after the job. I tried to reach customer support through the chat feature and it was an INCREDIBLY slow experience. I gave up after 1.5 hours and submitted my complaint to their website. I received an email in response from their customer support team and from there it went downhill. No matter what I said to this guy, no matter that I showed him a screenshot of the charges clearing in my bank statement, he stood his ground that I owed this money. And to make matters worse, they charged my bank AGAIN for the payment they felt they were owed. But that STILL wasn’t the end of this story. I filed a dispute with my bank for the unauthorized charge and, 3 days later (today), Taskrabbit charged my bank account AGAIN!! If you’re counting, that’s each tasked getting paid TWICE for ONE job. To make matters worse, I used ******** as my payment method on the account, which I can’t remove, and I’m not even sure how they were able to charge my account today because when I filed the dispute with my bank they deactivated my old bank card (tied to ********) and issued me a new card which I did NOT update in ********. Choose another company for your handyman or mover needs - this company is very bad to do business with.

• Review fromMai T

  Date: 12/02/2024

  1 star
  A taskrabbiter drilled a whole into my pipe do to not using a stud finder and caused property damage. I filed a case with Taskrabbit, in response the taskrabbiter overcharged me and billed me for more hours than work performed, charged me for expenses, and furthermore did not use the correct drywall anchors.
  TaskRabbit refuses to refund me for any of this. Their customer service stated that the claims would be treated separately because their documentation requirements for the property damage were impossible (they expected invoices far sooner than would be produced by the repair company) and the property damage was a separate issue from his subpar work and the time fraud. They further refused to honor that commitment and allowed him to over charge me in retaliation for reporting the property damage he caused

• Review fromShawn M

  Date: 10/22/2024

  1 star
  I think this would be a fine opportunity for people who weren't in a rush. I only needed to try to use this service because I needed somebody the next day to help move some items to be able to finish closing on selling my house. And this circumstance, I would not recommend Taskrabbit. I communicated to the person who had accepted the task the night before and the morning of and they were late getting there, then told me they would be there several times and then just stopped responding. I was left having to move several heavy items with an injury and a person who could barely pick up their side of the items. My suggestion is buyer beware and make sure you have a back up or can push off to another day if you choose to do business with them.What made this even worse wise, the almost threatening way in which the customer service department referred to they would need to thoroughly look at both sides to determine if I needed to be charged or not. There was ample evidence that the ****** had stopped communicating and they could see that in the chat function. These types of services were there is no oversight and its essentially a technology company making money to connect. You are problematic at best.

• Review fromEmily M

  Date: 10/01/2024

  1 star
  The company charges on an hourly bases, but claims that they cannot charge anything under an hour and must charge for the full hour even if the full hour is not used. They also do not specify this until the charge has been charged already. This is unethical as it charges a customer for more than what may be used. I was charged the full hour for a task that took *********************************** customer service, I spoke with ***** who told me this policy was stated upon booking online as well as in my confirmation email. I explained to ***** that this was not stated online as well as informed her that a confirmation email was never sent to me. I explained to ***** how I feel this is unethical and not a good way to treat people and requested to only be charged for a half hour. My case was then escalated to Marg who said she understood my issue and was ready to help, yet has not responded to my email to her. The full charge is currently on my account and it appears the customer service team is not interested at all in solving the issue or making sure the company acts ethically towards its customers and enjoys over charging and scamming them.

• Review fromEmily H

  Date: 09/11/2024

  1 star
  Absolutely horrible customer service. Our person they sent not only built the ends incorrectly, causing risk of harm for my child- but they stole all the extra screws and pieces so we couldnt fix it. Then they refused to do a refund, instead offering credit to hire someone else- which I wont use because I dont trust the quality of the individual they would send. Submitting a chargeback with my bank today due to them not abiding by their own 100% happiness guarantee.

• Review fromPat D

  Date: 07/31/2024

  1 star
  You will NOT get your task done!! I thought this platform was owned by IKEA, of which I had purchased some furniture to assemble. There has been no response in getting my "task" completed. I tried calling - and using the online chat with no luck! in getting a hold of anyone in customer service - other than auto generated message on having a large influx of calls and appreciate your patience! I then get email and text saying there is a message and I need to "reply", but when you try to "reply" there is nothing. After 4 hours of holding (once I got past the call drop because of volume of calls) - I asked about the email I was supposed to "reply" to and then was told that, too, was auto generated and to ignore (Whaaat??) Every day, I call to get the same answer - "we're still trying to assign you a ******". Why do I need to do this EVERY DAY instead of having a "filter" that X Y Z days/times are open in the future? Also asked about a service gap possibly in my area - no known information? I would think they would know that XYZ zip code has ** of taskers and typically will take X number of days based on my area code. It is a JOKE - they are just a platform for individuals to bid on jobs and no guarantee or work.

• Review fromRENA V

  Date: 07/29/2024

  1 star
  HORRIBLE HORRIBLE HORRIBLE NIGHMARE WITH THIS COMPANY. MY ****** WAS EXCELLENT BUT THE WEBSITE, THE EXTREME LACK OF CUSTOMER SERVICE. GET THIS,...I HAVE SPENT SO MANY HOURS TRYING TO GET ANY RESPONSE AS WITH TRYING TO EDIT OR CANCEL MY M/C. IT IS IMPOSSIBLE!!! SO MUCH WASTED TIME BEING SENT IN SPIRALS TO DO THE SAME THING OVER AND OVER AND OVER AND OVER AGAIN,......AND AGAIN WITH NO RESULTS. SO MUCH ON THE WEBSITE DOES NOT WORK. I FINALLY GOT SOME RESPONSE FOR THE PERSON TO TELL ME TO DO IT A 15TH TIME WHEN IT NEVER WORKED BEFORE. I AM SO DISGUSTED WITH THIS COMPANY. RUN RUN RUN AWAY.....TOO MUCH WASTED TIME AND SO MUCH BACK AND FORTH,...GOOD LUCK GETTING ANYONE TO HELP U. HOW MANY 1 STARS DO U NEED TO NEVER GO TO THIS COMPANY AGAIN..