Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Task Rabbit canceled a bunch of my tasks. They asked me to join a ****** meeting to discuss my experience for a gift card. I took time off for work. They canceled it in the middle of the night.

  Business Response

  Date: 07/23/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond. We have a high standard for all Taskers in our community and are disappointed to see multiple Taskers cancelled the tasks. Although these were last-minute cancellation, we provided the Client with a notification that the ****** was not able to help with this task and a choice to search for other Taskers in the area that may have been able to be of assistance. We've since reached out to the Client to provide more context and information and will be glad to assist further if needed.
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing this complaint regarding ******, a company I have worked with as an independent contractor to receive and complete client jobs. I have always maintained a high rating and received many positive reviews from satisfied clients.However, my account was recently restricted without any clear or detailed explanation. As a result, my profile is no longer shown to new clients and my services are not being advertised through the platform, which directly impacts my ability to earn income.I believe this restriction is unfair and unjustified given my excellent performance history. Therefore, I am formally requesting that ****** immediately lift all restrictions on my account and fully restore my profiles visibility so that I can continue to work and receive new job opportunities as before.I respectfully ask the Better Business Bureau to assist in resolving this matter and ensuring that ****** acts fairly towards workers who rely on their platform.Thank you for your assistance.Sincerely,Kostiantyn Derepa ****************************

  Business Response

  Date: 07/21/2025

  Thank you for reaching out and allowing us the opportunity to respond. Although our Terms of Service (********************************************) state that Taskers are independent contractors, multiple breaches can limit a Taskers account. Performance concerns are communicated to Taskers in the app. In checking this user's communication history, we see they contacted our teams regarding these concerns and have been informed about their limitation. We understand this is a very frustrating situation. However, we will not be removing the limitation on the Taskers account. We value all feedback from our community, and we will ensure that the appropriate team gets this information. Thank you for your understanding. 
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23625438
  
  I am rejecting this response because:

  
  Thank you for your response and for clarifying your position. I appreciate you taking the time to review my case.
  
  However, I still believe that my account has been limited unfairly, and I would like to kindly request that my case be escalated to a supervisor for further review. I would also appreciate more detailed information about the specific breaches or performance concerns that led to this decision, so that I can understand how to address and improve them.
  
  Additionally, I respectfully ask you to consider changing the current limitation on my account to a temporary one instead of an indefinite restriction. This would give me the chance to demonstrate improvements and continue working as a committed ******.
  
  Thank you again for your time and for passing my feedback to the appropriate team. I look forward to your reply and hope for a fair reconsideration of my situation.
  
  Sincerely,
  
  Kostiantyn Derepa

  Business Response

  Date: 07/21/2025

  Thank you for allowing us the opportunity to respond.  We acknowledge the Taskers' frustration regarding thier account limitation. As per our Terms of Service (********************************************), Taskers are independent contractors. Accumulating performance breaches can result in account limitations, a policy we've communicated to the ****** within the app. Our records confirm they've engaged with our teams on these matters and were informed of this outcome. While we value the Taskers' feedback and will share it internally, the account limitation will not be removed. Thank you for your understanding. 

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23625438
  
  I am rejecting this response because:

  
  Thank you for your response and for reviewing my situation. I fully understand and acknowledge the reasons behind the account limitation and take full responsibility for my actions.
  
  However, I kindly ask you to consider changing the permanent limitation to a temporary one, so that I may have one more chance to prove myself as a reliable ******. I am genuinely committed to complying with all platform rules and maintaining the high standards expected by TaskRabbit.
  
  Throughout my time on the platform, I have completed many tasks with positive reviews and built strong relationships with clients. I truly value the opportunities TaskRabbit has given me and I am eager to continue contributing positively to the community.
  
  I sincerely hope you can take my track record and dedication into account and allow me to regain access after a reasonable suspension period. I assure you there will be no further breaches of policy.
  
  Thank you very much for your time and understanding. I look forward to your kind consideration and a positive resolution.
  
  Sincerely,
  
  Kostiantyn Derepa

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2025, I hired two TaskRabbit movers and paid about $550 for full-service moving. The movers abandoned the job halfway, leaving many items behind. The items they did move were damaged, including my couch, box spring, mattress, nightstand, and table. I was forced to rent a U-Haul the next day and complete the move myself.The move began at 11:30 a.m., but only 15 minutes prior was I told that one mover had another job scheduled at 2:00 p.m. Factoring in my 35-minute drive and his drive to the next job, he was only available for about 1.5 hours. The agreement was that all items would be moved before the job ended.This created a rushed, careless environment. I provided a mattress cover, which was not used until after the mattress was already stained. Several other pieces were structurally damaged.I immediately filed a claim with photos and receipts. Despite their Happiness Pledge, TaskRabbit made the process slow and difficult, requesting many resubmissions. They eventually offered $723.55 for 3/5 items (sofa, box spring, and nightstand). They refused to evaluate the mattress, saying the documentation window had closedeven though that delay followed multiple photo requests from their team. They also never reviewed the table despite timely submission. I was told the service fees and U-Haul costs were non-refundable.I accepted the $723.55 offer via email on July 17before their July 18 deadline. The next day, they reversed course, citing a separate credit card dispute I filed over the incomplete service. However, that dispute did not include damages.I now have neither reimbursement for the poor service nor the damaged furniture.I have full documentation of all emails, receipts, photos, and timelines.I am seeking: The originally agreed $723.55 Re-evaluation/reimbursement for the mattress/table TaskRabbits handling has been evasive, inconsistent, and deeply unprofessional. I request BBB assistance to help resolve this horrific experience.

  Business Response

  Date: 07/19/2025

  Thank you for bringing this to our attention, and we apologize for any frustration felt as a result of this experience. As the Taskrabbit Terms of Service state (***********), Taskers are independent contractors and not direct employees. That being said, Taskrabbit offers the Taskrabbit Happiness Pledge (************) as a customer service offering to encourage continued use of the Taskrabbit Platform if a user may have a negative experience.
   
  Although we are committed to creating a seamless experience, as their bank reached out to confirm that the Client has filed a formal dispute, our Resolutions team has ceased any further activity on their claim, and their claim status is now "Closed".
   
  We recommend they reach out to their bank for an update on their dispute, as they will be handling this issue going forward. We also encourage the Client to contact their personal homeowner's or renter's insurance to inquire about options going forward. Thank you for your understanding.

  Customer Answer

  Date: 07/20/2025

   
  Complaint: 23622353
  
  The dispute was over services not rendered. I hired movers on your platform for a full-service move. However, as I explained (and provided an invoice for), I had to rent a U-Haul the following day to complete the move myself, as they did not provide the agreed upon service.

  As you clearly stated in your July 11 email: "I regret to say that the invoice for the task and U-Haul are not covered costs."

  In accordance with your Happiness Pledge, I was offered $723.55 for damages to my nightstand, couch, and box spring. I formally accepted that offer in writing, within your stated July 18 deadline. However, your team refused to evaluate my mattress and table, despite clear and timely documentation.

  At minimum, it is reasonable to expect resolution for the items I was formally offered reimbursement for-and which I formally accepted-within your own timelines and terms. Nowhere in your policies or communication does it state that initiating a financial dispute (voids an active and accepted damage claim. Particularly when the dispute was explicitly tied to incomplete moving services, while your reimbursement offer addressed physical property damage-two materially distinct issues handled through two separate channels.

  To damage my belongings, decline to evaluate several items, offer only partial compensation, revoke that offer after formal acceptance, and then suggest I reach out to my insurance is beyond poor form.

  If TaskRabbit policy prohibits reimbursement when a card dispute is active, that policy should have been communicated. Your retroactive revocation undermines trust and may not even be lawful. It certainly fails to meet any reasonable business practice.

  Ive made every effort to cooperate and provide timely, thorough documentation. Even as TaskRabbit delayed, narrowed scope, and ultimately reversed a confirmed resolution.

  At this point, I am requesting that TaskRabbit honor the originally agreed-upon $723.55 reimbursement, and properly evaluate the mattress and table according to the same standards used for the other damaged items.
  
  Sincerely,
  ********* ******

  Business Response

  Date: 07/21/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond, as at Taskrabbit, we are committed to delivering a quality experience for every task. Per Taskrabbit's Terms of Service, Taskrabbit does not supervise, scope, or monitor any task, as Taskers are independent contractors. While we do have the Happiness Pledge to assist in some cases, it is not insurance and there are terms and exclusions that may be applicable, as in this case. The ******* bank notified us that the Client has filed a formal dispute for the charge for this task. As such, we cant move forward with a resolution and have closed the issue on our end, as the bank is now handling the dispute. We have sent a communication to the Client to ask them to contact their bank for updates. We value all feedback from our community and appreciate you bringing this to our attention. Thank you for your understanding.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23622353
  
  As mentioned, the dispute filed with my bank was solely in regard to your failure to provide the agreed-upon service. It is entirely distinct from the physical damage to my property - damage your team acknowledged and offered partial reimbursement for, which I accepted in writing within your stated deadline.

  I understand Taskers are independent contractors. They were also independent contractors when you evaluated the damages and extended the $723.55 reimbursement offer. However, your Happiness Pledge explicitly provides reimbursement for damages arising from work arranged through your platform. That is the basis on which your team offered $723.55.

  To clarify, Id like to ask:
  Are you declining to recognize that the bank dispute was about services not rendered, while the damage claim was handled and accepted separately?
  Are you refusing to honor the $723.55 reimbursement that your team offered and I formally accepted before the deadline?
  Are you stating that TaskRabbit will take no action, even when physical damage occurred, you evaluated it, and partial compensation was approved?

  
  I am still seeking resolution and would appreciate clear, direct responses.
  Sincerely,
  ********* ******

  Business Response

  Date: 08/11/2025

  Thank you for reaching out and allowing us a chance to share where we stand on this claim. In this particular instance, the ******* claim falls outside of the Taskrabbit Happiness Pledge (*********************************************). This is due to the ******* bank notifying us that the Client has filed a formal dispute for the charge of this task. As such, we cant move forward with a resolution and have closed the issue on our end. We recommend they reach out to their bank for an update on their dispute, as they will be handling this issue going forward. Thank you for your understanding.   
  

  Customer Answer

  Date: 08/17/2025

  Thank you for your response, though it does not address the central issue. To reiterate:
  The dispute filed with my bank was solely in regard to services not rendered, as your platform failed to deliver the full-service move I paid for.
  I separately filed a claim for property damage, which your team partially acknowledged by offering $723.55 in reimbursement.

  These are two materially distinct issues, handled through separate channels.

  Yet it appears you are now using a service-related bank dispute to retroactively void a property damage claim that had already been resolved and accepted. If my claim now falls outside of the Happiness Pledge, I would ask:
  Why was I offered reimbursement under the Pledge to begin with?
  Where does the Pledge state that initiating a bank disputeon a separate matterwill nullify a previously accepted damage claim? If such a clause exists, please point me to it directly, as I read through the pledge thoroughly.

  I am still seeking direct responses to the following:
  Do you acknowledge that the financial dispute was for services not rendered, while the property damage claim was separate and had already reached a resolution?
  Are you refusing to honor a formal reimbursement offer that I accepted in writing and within your timeline?
  Is TaskRabbit stating that it will take no action for acknowledged property damage, despite offering compensation and receiving timely acceptance?

  I will continue reiterating these questions until I receive direct, non-templatized answers. Avoiding them does not resolve the issue. It only diminishes trust in your platform.
  Sincerely,
  ********* ******

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fully charged the cancellation fee related to the policy for task rabbit. I was treated poorly and the task was never completed, this is robbing innocent people of money who earn a living and the money still went to the ****** without the job being done, I am out of $62 for no work. I will never do business with them again

  Business Response

  Date: 07/19/2025

  Thank you for bringing this to our attention, and we're sorry to hear about the cancellation of your task. Our mission is to help you get your to-dos taken care of and this certainly isnt the experience we want for you.
   
  A friendly reminder, canceling within 24 hours of the task's start time will incur a one-hour cancellation fee based on the Taskers hourly rate and any Taskrabbit fees. This cancellation policy exists as *************** time in their schedules and turn down other work opportunities to assist with your task.
   
  You can read more about our cancellation policy in this ************** Article: ****************************************************************

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23619405
  
  I am rejecting this response because:
  I spoke with an associate and was told that I would get the fee waived, your policy does not suit customers and you would agree to give my money partially back , the ****** recieved the whole $63.00 with no work being done meaning they got free money. I understand that they are guaranteed a payment for scheduling but customers are left without No money !!! You are taking peoples money , what about the customer, I had to go to the emergency room and had to cancel. 
  Sincerely,
  
  ******** *****

  Business Response

  Date: 07/22/2025

  Thank you for following up on this issue. We take this feedback to heart as we continue to look for ways to improve our user experience. Although we are unable to provide a refund of the cancellation fee, please know that we will pass your feedback along to the appropriate teams.
   
  If any further questions come up, please don't hesitate to reach back out to our Support team via **********

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23619405
  
  I am rejecting this response because: I am not satisfied until I receive a partial payment for work that is in completed. Although your policy states that under 24 hours , a cancellation fee is charged, I should get some of my payment back for the trouble.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had hired movers through TaskRabbit for a move that was supposed to take place today (7/17/25) at 1 pm central time. I confirmed with my mover through chat on 7/10/25. When no one showed up today at the designated time, I went to my account on ********************** and there was no sign of the move anywhere. When I finally reached TaskRabbit customer service, I was told the move was canceled due to a "technical issue." This was never communicated to me. The move was for my ************************************************* and had nowhere to go and no back-up move plan.

  Business Response

  Date: 07/18/2025

  Thank you for reaching out and sharing your experience. We're very sorry to hear a technical issue resulted in the Task being canceled. We pride ourselves on connecting clients with reliable Taskers and ensuring a smooth experience, and we regret that wasn't the case here. If the Client still need help with their task, we recommend they contact us again at **********.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding TaskRabbits deceptive and unethical fee structure. I recently used their platform and was shocked to discover that over 30% of the total charge was taken as a trust and support fee. This excessive fee was not clearly disclosed upfront during the booking process.The final amount I was charged felt like a scam. It was nowhere near transparent, and I only realized the full fee after the transaction was complete. It appears TaskRabbit is charging both the taskers and the users, profiting on both sides in a manner that lacks integrity.This is not just poor business practice, its predatory and misleading. I no longer trust this platform and believe others should be warned. I have no desire to give this company another opportunity to profit from such an unethical business model.I am requesting a FULL refund for the excessive fees and demand that TaskRabbit be held accountable for their lack of fee transparency and exploitative pricing. This business model needs to be investigated.

  Business Response

  Date: 07/16/2025

  Thank you for the chance to connect on this.
   
  We apologize for any confusion regarding your task invoice! In addition to your Taskers hourly rate, invoices will include any applicable state sales tax and the Trust and Support fee, which helps to support the safety of our community. These fees are shown as an hourly fee, on the final page before booking and in the confirmation email.
   
  We'll be sure to share this feedback to the relevant team as we value all User experiences and want all Users to have a positive experience on the platform.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all. I was Charged for 1 hr as a cancel fee for canceling within 24 hr. Because I was inquiring about a the task to be performed within a 24 hr window, it was literally impossible to cancel within 24 hr Secondly, the app was deceptive.I had to book the task before receiving confirmation it could be done on short notice ( that was not clear) Then, i was to expect the ****** yo reach out quickly (they delayed several hour) and when i did get a message it was unclear that they had committed. I needed the task done and fearing a no sjow, i made orher arrangements and ************, my contention is that it was task rabbit booking model and taskers poor communication that was the cause of the problem I dont feel I did anything wrong. I want my money ********** fron taskrabbit to me after I started a conplaint with them. Agns B. (Taskrabbit Support)Jul 1, 2025, 8:57AM PDT Hello *****,Thanks for reaching back out.Weve issued a one-time courtesy credit of the cancellation fee on 2025-06-25.A friendly reminder, if you cancel your task within 24 hours of its scheduled start time, you will be charged a one-hour cancellation fee based on your Taskers hourly rate and any Taskrabbit fees. We have this in place as *************** their time to task with you. Per our policies, we are unable to issue a refund for the cancellation fee; we can only offer the credit that was previously ************ can check out this ************** Article for more information.Thanks again for your ****************** Regards,Agns B.Taskrabbit Support Taskrabbit ************** .

  Business Response

  Date: 07/16/2025

  Thank you for bringing this to our attention, and we're so sorry to hear about this issue concerning this User's experience. At this time, we are unable to locate any account under ************************ However, it is correct that a cancellation fee will apply for tasks canceled within 24 hours. For more info on our Cancellation Fee Policy, see this ************** Article: *******************************************************************
   
  Thank you for bringing this to our attention.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have hired several tankers from Taskrabbit who did not show up even after we confirmed with Taskrabbit that they were coming. When We reached out direct to the tasters after they were an hour or more late, they canceled. We were relying on the professionalism of task rabbit that the hired ****** would show up. We reached out to them and they told us the ****** would show up but he never did.

  Business Response

  Date: 07/16/2025

  Thanks for reaching out and taking the time to share your recent experience. We have a high standard for the Taskers in our community and Im sorry to hear your ****** didn't fulfill their commitments. When registering, Taskers agree to complete every task on time and communicate with you if they're not able to.
   
  Your thoughts are extremely valuable to us as we continue to develop and improve our product. Thank you for bringing this to our attention.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23592975
  
  I am rejecting this response because:
  it did not address the time costs to us waiting for the ****** to arrive. This happened twice in 24 hours.
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/17/2025

  Thank you for bringing this to our attention and allowing us to connect on this.

  We deeply apologize for the frustration this situation has caused for the Client. As the Taskrabbit Terms of Service state (***********), Taskers are independent contractors who maintain their own schedules and are not direct employees. That being said, Taskrabbit values every Clients experience and wants them to have a good experience on our platform. In this case, an offer for Taskrabbit credit was sent to address the client's experience. At this point, weve provided the best possible resolution for the situation.
  

  We sincerely appreciate your feedback and will ensure that it is passed along to our teams to gain a better understanding of how we can improve.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I hired a Taskrabbit ****** (**** *.) to take approx. 10 bags of clothing to resale stores and return the proceeds. She agreed, collected the items, then went silent. After repeated follow-ups, she responded saying she would not return the proceeds, claiming the task took longer than expected. She never returned the money or the unsold clothing.I contacted Taskrabbit support on November 5, 2024, just under 30 days after the task took place, which is well within the timeframe outlined in their Happiness Pledge policy. I also followed up again on November 11 and 12. At the time, Taskrabbit Support told me there was nothing they could do and made no effort to escalate or formally document my complaint beyond basic outreach to the ******. I accepted that response in good faith, assuming I had exhausted the platforms options.When I re-engaged with support through a different channel in July 2025, I was told that if I had submitted my issue within 30 days, I would have been eligible for assistancebut because more time had passed, they could no longer help. In other words, Taskrabbit dismissed my timely report without offering a resolution, then used that delaycaused by their own inactionas the reason to deny my claim entirely. This is a clear failure of internal process. The ****** only provided two receipts, claiming a payout of $210, which only covers about 2 of the 10 bags she picked up. This strongly suggests items were sold without full transparency.Additionally, I discovered two credit card charges from Taskrabbit who cannot locate invoices for these charges, which raises further concerns.:$24.77 on Oct 4, 2024 $36.28 on Oct 7, 2024 I was also unable to leave a review because the ****** never marked the task complete, which silenced my ability to warn others.

  Business Response

  Date: 07/14/2025

  Thank you for bringing this to our attention and for providing us with a chance to respond, as at Taskrabbit, we are committed to delivering a quality experience for every task.
   In this particular instance, however, it was determined that the Clients claim is ineligible because it, unfortunately, falls outside of the terms of the Taskrabbit Happiness Pledge (*********************************************). This feedback from the Client is very valuable to our team as we continue to develop and improve our product. We pay close attention to all feedback from our community, and we will ensure that the appropriate team gets this information. Thank you for your understanding.
   

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23596022
  

  Thank you for your response, however I am rejecting this response because:
  The task in question occurred on October 7, 2024. (see attached)
  I first contacted Taskrabbit Support on November 5, 2024, which is within the 30-day window required by your Happiness Pledge. (See attached)
  I spoke with support multiple times between November 5 and November 12, and at the time, I was told there was nothing that could be done.
  I am now being told that because I followed up through a different avenue at a later date, I am ineligible for supportdespite having made a timely report and having documentation to prove it.
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/15/2025

  Thank you for following up and allowing us to further clarify our response to this Clients issue. As previously referenced, the claim is ineligible under the Taskrabbit Happiness Pledge (*********************************************). We understand this is a difficult situation for the customer. However, we're bound by the policies and exclusions outlined in the pledge. To be an eligible Claim under the Taskrabbit's Happiness Pledge, the Task giving rise to the Claim must have been booked and fully paid for through the Taskrabbit Platform.  Please know that this feedback from the Client is very valuable to our team as we continue to develop and improve our product. We value feedback from our community, and we will ensure that the appropriate team gets this information.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used Taskrabbit before with no issues, but this time was different. I hired a ****** to assemble a ****** bed I purchased from ******. During the assembly, the ****** suspended the bed frame in an unstable position, causing it to fall and become damaged. The door now doesnt stay on, and I have to place weights on the bed just to keep it down when sleeping.I reported the issue immediately. Taskrabbits support team was polite, but unfortunately the Happiness Pledge doesnt cover ****** beds, so I was only refunded the cost of labor $66.78 despite the fact that the bed itself cost over $400, plus $240 in delivery fees.I understand platform policies, but this still felt like a failure of professionalism and safety which goes against Taskrabbits own Community Standards. I appreciated the support teams courtesy, but I hope Taskrabbit reevaluates how it supports clients when a taskers negligence causes serious damage. Ive lost trust in the platform and will likely think twice before booking again.

  Business Response

  Date: 07/12/2025

  We appreciate you reaching out to Taskrabbit about this issue. In this particular instance however, it was determined that the Clients claim is ineligible because it unfortunately falls outside of the terms of the Taskrabbit Happiness Pledge (*********************************************). This has been communicated to the Client on July 11, 2025. Thank you for your understanding.